are you smarter than a 5 th grader? resources available to you for gathering information and getting...

Are You Smarter than a 5th Grader?

Resources available to you for gathering information and getting questions answered

July 24, 2013

High Tea at IT, Summer, 2013

Resources

• ITS Knowledge Base• ITS website• The Google• Lynda.com

ITS Knowledge Base

• A repository of general externally created articles about technology

• A repository of internally created articles for Pomona only

• Maintained by ITS Service Desk (Denis Recendez)

• Authored by . . . ?

You can access this from the portal (my.pomona.edu) or . . .

KB.POMONA.EDU

You can plug this URL into any browser

And you will arrive at this webpage

Login here

From Preferences on the HOME Page, you can tweak what types of solutions you want returned to you. This will narrow your search results.

Searching the Portal using the standard text search

• A search string should contain a minimum of three different words.

• Do not include common words such as "the," "not," "a," "and," "at," etc.

• Include the application name as part of the search string.• When searching for an error-related issue, use the

complete error message. • Searching for a word automatically searches for its

synonyms, as well. For example, searching for "establish" also searches for "create.”

• Be neither to precise nor too vague

Clicking on an article will display the answer.

Whatever you do, once you’ve read the article, pay attention to this box. It helps us help you.

What happens when you click on “Open Incident”

Clicking on the Top Answers Tab . . . .

ITS Website

• News• Notices• Feeds from ITS Twitter Account• Overview of ITS

Lynda.comOnline training including multiple topics and multiple software titles

Lynda.comExample of software titles

• Whenever I have a question I google it• Sometimes the answers are correct• Sometimes they’re so far wrong as to set

a new standard for Bad• But it’s a reasonable resource

Probably OK in this case BUT NOT ALWAYS!!

Probably completely useless in this case

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