an appreciative inquiry into an exceptionally successful agile project

Apprecia(veInquiryIntoaHighlySuccessfulAgileProject

AboutUs

Chirag

Email: chirag@thoughtworks.com Twitter: @chiragsdoshi Blog: blog.doshi.info

Dhaval

Email: dhaval@thoughtworks.com

Twitter: @dhavaldoshi

Blog: blog.doshi.info

AbouttheProject

HighlySuccessful?  When I stand observing the agents using the new system, it looks like they have been using it for years.  All of the agents using it have told me they enjoy using this system and prefer it to the older applica>on Opera&ons Manager on Day 2 of the release 

Not only have no (yes you heard m

e NO ! ) defects been reported but 

the praise by the users has been fa

ntas>c 

Project Manager 

“

“ ” ”

Apprecia(veInquiryAppreciatethebestofwhatis

Envisionwhatmight

be

Co‐constructwhatshould

be

Experiment,modify,

empower,improvise

Discover

Dream

Design

Do

Top Lessons 

Get Feedback 

from End Users  

AdayattheMumbaiCall

Centre

VisittotheEdinburghCallCentre

UsabilityTestwithLo‐Fiprototypes

UsabilitytestswithHTML

prototypes

Usabilitytestwithworking

skeletalsystem

Usabilitytestpriortofirstrelease

Touchpoints

Build the Thinnest End to End Slice First 

Login

SearchCustomer

JourneyPlan

TicketChoices

Sea(ngpreferences

SelectedJourney

SeatPlan

DeliveryOp(ons

ShoppingBasket

Payment

BookingHistory

BookingFlow

AgentLogin SelectaCustomer

Planajourney

TicketChoices

Sea(ngPreferences

Selectedjourney

DeliveryOp(ons

ShoppingBasket

Payment BookingHistory

Month 7

ThinnestSliceofBookingFlow

AgentLogin SelectaCustomer

Planajourney

TicketChoices

Sea(ngPreferences

Selectedjourney

DeliveryOp(ons

ShoppingBasket

Payment BookingHistory

Month 7 Month 2

Generaliza&on is Good ! 

Playing

Mul(pleRoles

Generaliza&on is Good,  

when you Have Good Specialists 

Specialists

I eat HTML, CSS for breakfast ! 

I have conquered  Java Script ! 

Inner peace like in great User Experience 

Test Every Aspect of the System, 

Independently  

VarietyofTests

AutomatedFunc(onalTests

Performance

tests

Servicetests

Integra(onContracttests

JavaScriptUnitTests

ViewTests

Unittests

LogicalArchitecture

Layers

Story Kickoff Sessions 

StoryKickoffMee(ng

Con&nuous Retrospec&ves 

Con(nuousRetrospec(veWall

A team that plays together,  stays together 

TeamOu(ngs

Chirag

Email: chirag@thoughtworks.com Twitter: @chiragsdoshi Blog: blog.doshi.info

Dhaval

Email: dhaval@thoughtworks.com

Twitter: @dhavaldoshi

Blog: blog.doshi.info

Ques(ons?Comments?