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AMERICAN CIO & IT SUMMIT 2020
MAY 28-29, 2020
THE WESTIN CHICAGO LOMBARD • CHICAGO, IL
cioamerica.com
+1-416-298-7005
info@generisgp.com
TOMORROW’S CONNECTION TODAY
Leading your organization through digital innovation and cybersecurity
PROGRAM
American CIO & IT Summit 2020 Program • Page 1
REGISTRATION AND NETWORKING BREAKFAST
CHAIR’S WELCOME AND OPENING REMARKS
KEYNOTE HOW EMERGING TECHNOLOGIES ARE DRIVING INNOVATION FORWARD
• Implementing IT infrastructure across large physical spaces
• Creating an architecture and system that collects and leverages data through emerging technologies
• Analyzing big data to create valuable business insights to continue innovation
• Building end-to-end designs and development of core business applications
• Case study: Using AI and ML to enhance the guest experience
7:00 am – 8:00 am
8:00 am – 8:10 am
8:10 am – 8:45 am
PROGRAM DAY ONE
DIGITAL TRANSFORMATION CHAIR CYBERSECURITY CHAIR
* JOIN US FOR THE PRE-SUMMIT HAPPY HOUR ON THURSDAY, MAY 27, 2020 FROM 6:00 PM – 7:00 PM
PLENARY RE-FRAMING AND RE-THINKING INFORMATION SECURITY
• Building multi-year roadmaps that promote innovation, increase security and transform the organization
• Communicating your goals and plans with your stakeholders effectively
• Creating cybersecurity practices that protect your infrastructure, products and users
• Developing an information security structure that create a competitive advantage for your organization
• Generating excitement that will help you attract and retain top talent
8:45 am – 9:20 am
TONY AMBROZIE
SVP, Technology and Digital
VIJAYA KAZA
Chief Security Officer and Head, Trust Engineering and Data Science
KEVIN BOYD
AVP and Chief Information Officer
American CIO & IT Summit 2020 Program • Page 2
10:00 am – 11:40 am
REFRESHMENTS, NETWORKING AND PRE-ARRANGED 1-2-1 MEETINGS
CASE STUDY BEST PRACTICES FOR BIG BUSINESS IN THE TECHNOLOGY WORLD: PREPARING FOR INNOVATION AND DISRUPTION
• Thinking of your organization as a disruptor in a legacy industry
• Making your customer part of the design and development stages of product lifecycles
• Introducing personalization through AI and ML to improve customer access and convenience
• Building a world leading information security team that is capable of developing resilient programs
• Effectively managing the security, governance, privacy, and trust of the vast amounts of data powering large organizations
• Working with emerging companies in both a partnership and competitive capacity
9:20 am – 9:55 am
11:45 am – 12:20 pm
CYBERSECURITY PROTECTING YOUR ORGANIZATION FROM INTERNAL THREATS: HOW
EDUCATION AND POLICY DECREASES THE RISK OF INTERNAL THREATS
• Building a culture of great cybersecurity hygiene
• Looking at the key technical and behavioral indicators, and language analysis
of at-risk insiders
• Developing cybersecurity awareness throughout every department of your
organization
• Best practices for policy implementation and getting buy-in from staff
• Educating your staff on ransomware and phishing risks to mitigate cyber
threats
KOSTAS GEORGAKOPOULOS
Chief Information Security Officer
WORKSHOP THE CYBERSECURITY SILO STUMBLING BLOCK: UNIFYING SECURITY ANALYTICS
AND INTELLIGENCE TEAMS
• Eliminating separate workflow operations within network and security teams
• Creating a shared data platform to leverage existing network infrastructure
• Enabling teams to speak the same language through shared-platform access
• Applying analytics across a unified data lake improves the ability to catch
system hackers and avoid data breaches
• Detecting hidden patterns and emerging anomalies
• How to reduce risk, improve efficiency and lower cost
12:25 pm – 1:00 pm
BOB NOEL
VP Marketing and Strategic Partnerships
ROHAN AMIN
Managing Director, Chief Information Officer, Consumer and Community Banking
DIGITAL TRANSFORMATION EVOLVING YOUR IT STRATEGIES FOR THE FUTURE: DEVELOPING AND
LAUNCHING YOUR LONG-TERM GOALS
• Leveraging technology to drive effective partnerships with suppliers and
establish customer intimacy
• Delivering a multi-year program with many technology implementations
• Using data as the fuel to drive digital transformation in a legacy industry
• Integrating security with transformation initiatives
TALVIS LOVE
SVP and Chief Information Officer,
Pharmaceutical Segment
WORKSHOP BUILD BIGGER, BETTER, FASTER ROBOTS: A BLUEPRINT FOR EFFECTIVELY
SCALING RPA TO THE ENTERPRISE LEVEL
• Expanding your RPA to broader, more complex, end-to-end business
processes
• Engaging business users to seamlessly align tactical RPA development with
business strategy, customer needs, and enterprise constraints
• Quickly determining the impact on RPA due to business-level changes
• Ensuring compliance across your digital workforce
TONY HIGGINS
Chief Technology Officer
American CIO & IT Summit 2020 Program • Page 3
CREATING SEAMLESS COLLABORATION THROUGH ENHANCED AND SECURE
COMMUNICATION TECHNOLOGY
DRIVING ORGANIZATIONAL EFFICIENCY WITH ROBOTIC PROCESS AUTOMATION
AND ARTIFICIAL INTELLIGENCE
USING ARTIFICIAL INTELLIGENCE TO DELIVER WEB AND MOBILE SOLUTIONS AND
STAY COMPETITIVE
LUNCH & LEARN ROUNDTABLE DISCUSSIONS AND OPEN SEATING LUNCH
* On-site registration is required for round-table discussions
1:45 pm – 2:45 pm
SPEAKER TBA SPEAKER TBA
1:05 pm – 1:40 pm
CYBERSECURITY LEADING A CULTURE OF COMPLIANCE AND CYBERSECURITY TO MITIGATE RISK
AND PROTECT CONSUMER DATA
• Making cybersecurity a primary business focus for your organization through
communication with executives
• Creating your security architecture to proactively detect and mitigate threats
• Complying with regulations and policies like GDPR and CCPA while building
innovative solutions
• Managing and securing data on a global scale while turning it into useful
information for business strategies
• The future of regulatory compliance and data management
FIVE QUESTIONS FOR IT: BEST PRACTICES FOR MANAGING YOUR MOBILITY
INFRASTRUCTURE
ENABLING END-TO-END IOT PLATFORMS TO RAPIDLY CONNECT HARDWARE
DEVICES AND BUILD CONNECTED APPLICATIONS
ASSESSING YOUR ORGANIZATIONS ABILITY TO EXECUTE IOT
SPEAKER TBA ALEX DUKHOVNY
Executive Vice President
BRIAN TOL
VP, Engineering JEGAN VINCENT
Founder and CEO
MARC VARNER
Corporate VP and Global CISO
SUPPORTING YOUR INFRASTRUCTURE STRATEGY WITH MANAGED SERVICES TO
DECREASE DOWN TIME
TRANSFORMING THE IT OPERATING MODEL TO CREATE MORE BUSINESS VALUE
SPEAKER TBA
SPEAKER TBA
EMPOWERING YOUR MIGRATION AND TRANSFORMATION PROCESSES WITH
REAL-TIME, COST EFFECTIVE STRATEGIES
SUREJ K.P.
President
DIGITAL TRANSFORMATION HOW YOUR PRODUCT DEVELOPMENT STRATEGY CAN FIGHT FRAUD AND GAIN
CUSTOMER TRUST
• Earning customer trust by developing products that balance convenience and
security
• Creating tools and platforms to decrease friction and the risk of fraud
• Protecting your customers against emerging threats
• Using machine learning and data collection to ensure that the products sold
through your platform are legitimate
• Case study: How Ticketmaster and the NFL are collaborating to prevent fraud
GUI KARYO
Chief Information Officer
American CIO & IT Summit 2020 Program • Page 4
3:30 pm – 4:05 pm
WORKSHOP PUTTING YOUR CLIENT FIRST: HOW SOFTWARE IS ENABLING YOUR CUSTOMER
SUPPORT
• Importance of creating world-class customer-facing teams
• Building better relationships with your customers at scale while providing
value
• Streamlining your customer communications to save time and optimize the
customer experience
• Driving and improving performance with powerful analytics and data
SPEAKER TBA
2:50 pm – 3:25 pm
WORKSHOP GETTING YOUR ORGANIZATION ON-BOARD WITH TECHNOLOGY ADOPTION
QUICKLY
• Preparing your organization for enterprise-wide digital transformation from
the start through communication of technology goals
• Maintaining speed in your digital decisions to give you a competitive
advantage while thinking about the future
• Understanding and investing in technologies that create more organizational
efficiency
• How to measure mistakes and issues early in your development process
• What are your reasons for failure and how do overcome them before they
happen?
• Case study: Successful rollouts of enterprise applications and the strategies
required to achieve high adoption
BOB CANNAN
Founder and Former CEO
DIGITAL TRANSFORMATION UTILIZING TECHNOLOGY TO CREATE OPERATIONAL EFFICIENCY AND
MODERNIZE PROCESSES
• Creating an IT culture that makes key business decisions through developing
and implementing best practices
• Proactively identifying business processes that can be modernized through IT
innovation
• Replacing legacy systems and manual labor with automation to simplify
employee processes
• Speeding up and creating organizational efficiency that satisfies your
partners with IT solutions
• Case study: Using NET and machine learning to help make critical business
decisions
CYBERSECURITY MANAGING THIRD-PARTY RELATIONSHIPS IN YOUR CYBERSECURITY INITIATIVES
TO CREATE OPERATIONAL EFFICIENCY
• Creating standards of cybersecurity in your global technology services and
developing a roadmap for success
• Cybersecurity risk and compliance best practices, and the implementation of
privacy protections
• Establishing trustful partnerships with vendors and third-parties to further
your global mission
• Securing your data in the right channels to avoid third party security risks
• Protecting data as partnerships and vendor risk continues to become more
prominent
JUDD WILLIAMS
Chief Information Officer
PAOLO VALLOTTI
Global Chief Information Security Officer
HAPPY HOUR, NETWORKING AND PRE-ARRANGED 1-2-1 MEETINGS
4:10 pm – 5:30 pm
American CIO & IT Summit 2020 Program • Page 5
NETWORKING DRINKS RECEPTION
CHAIR’S CLOSING REMARKS
7:00 pm – 7:05 pm
7:10 pm – 8:10 pm
DIGITAL TRANSFORMATION CHAIR CYBERSECURITY CHAIR
PANEL DISCUSSION EXAMINING CYBERSECURITY AND RISK: COORDINATING EFFORTS TO BUILD A SECURE FUTURE
• Promoting a culture of cybersecurity and meeting the demand for talent
• Implementing the right tools and technologies to protect yourself from cyber threats
• Building policies, regulations and processes that reduce cybersecurity risk in your corporation
• Preparing for the future of data and the increasing threat of cybersecurity breaches
6:15 pm – 7:00 pm
KEVIN BOYD
AVP and Chief Information Officer
KEITH JANSA
Executive Director
JIM MOTES
Chief Information Security
Officer
ALISSA ABDULLAH, PH.D.
Deputy Chief Security Officer and
SVP, Cybersecurity Technology
DAREN FAIRFIELD
Chief Information Security
Officer
5:35 pm – 6:10 pm
PLENARY MOVING FROM DATA GOVERNANCE TO DATA STEWARDSHIP
• Stewarding the lifecycle and diversifying data
• Taking an insights driven approach to transformation
• Creating a single source of truth for your insights and analytics
• Unleashing the power of your data by investing in the right technology
• How to contain associated engineering and operating costs
CLAUS TORP JENSEN
Chief Digital Officer and Head, Technology
American CIO & IT Summit 2020 Program • Page 6
NETWORKING BREAKFAST
CHAIR’S OPENING REMARKS
KEYNOTE CREATING A MODERN DAY ENTERPRISE THROUGH DIGITAL TRANSFORMATION
• Modernizing and rewriting legacy applications by building technology that evolves
• Implementing technologies across your business to improve the stakeholder experience
• Continually reducing the complexity of technology while delivering functionality and advancing workflows
• Using analytics and data to eliminate redundant and aging applications to save money
• Upskilling your staff and hiring new talent to build new systems and platforms for operational excellence
7:00 am – 8:00 am
8:10 am – 8:45 am
PROGRAM DAY TWO
WOMEN IN LEADERSHIP ROUNDTABLE
Enjoy breakfast refreshments and informal networking in the Exhibition Hall. We also invite our attendees to network at a Women in Leadership Roundtable with
discussion from inspirational leaders in IT, cybersecurity and data management. Seating is limited, so please sign up early.
* On-site registration is required for the Women in Leadership round-table
8:05 am – 8:10 am
DIGITAL TRANSFORMATION CHAIR CYBERSECURITY CHAIR
MELISSA ARNOLDI
Chief Executive Officer
MONICA MCMANUS
VP and Chief Information Officer,
Rotary and Mission Systems
AARTI SHAH
SVP and Chief Information
Officer
FUMBI CHIMA
Global Chief Information
Officer
SPONSORED BY:
DAWNE FITZGERALD
DAWNE VP, Business
Development
MICHELLE EPPS
SVP, IT and Chief Information Officer, FedEx Freight
KEVIN BOYD
AVP and Chief Information Officer
BREAKFAST BRIEFS
HOW AI IS AUTONOMOUSLY DEFENDING ORGANIZATIONS FROM CYBER
THREATS
JUSTIN FIER
Director, Cyber Intelligence and Analytics
American CIO & IT Summit 2020 Program • Page 7
PLENARY DRIVING INNOVATION WITH BIG DATA: BUILDING EFFECTIVE AND COMPLIANT DATA PRIVACY REGULATIONS AND POLICIES
• Navigating the consumer landscape to mitigate data breach risk
• Creating and implementing privacy programs focused on driving customer experience, trust, brand loyalty and innovation
• Developing complex cybersecurity projects while complying to CCPA and GDPR regulations
• Protecting personal identifiable information while using big data to innovate new solutions and products
• Building operational privacy requirements including data governance strategy, privacy by design and breach management
REFRESHMENTS, NETWORKING AND PRE-ARRANGED 1-2-1 MEETINGS
11:25 am – 12:00 pm
10:00 am – 11:20 am
8:45 am – 9:20 am
9:25 am – 10:00 am
KRISTIE CHON
VP, Chief Privacy Officer and
Head, Privacy, Resiliency and Technology Oversight
DIGITAL TRANSFORMATION BECOMING A BUSINESS TRANSFORMER: MEETING YOUR CUSTOMER'S NEEDS THROUGH TECHNOLOGY
• Driving a culture of IT innovation and transformation from the top down
• Developing a data strategy and management plan in line with your technology implementation strategy
• Integrating and adopting new technologies solutions across all business units at a fast pace
• Collecting consumer data and analyzing it in real-time
• Leveraging partnerships to enhance the customer experience
• The future of customer enhancing solutions
SALIL KULKARNI
EVP and Interim Chief Information Officer
WORKSHOP ROBOTICS PROCESS AUTOMATION (RPA) AS A CRITICAL CIO INVESTMENT TO
DRIVE EFFICIENCY AND DIGITAL DELIVERY
• The efficient and mindful CIO: Examining three key focus areas of efficiency
with infrastructure, employee productivity and business application delivery
• Making informed and deliberate investments that accelerate delivery lifecycle
for business
• How CIOs can create more opportunities for efficiency using RPA as an
enterprise integration framework
• Developing a solid and customer-centric digital foundation for the cognitive
future
WORKSHOP OFFENSIVE AI VS. DEFENSIVE AI: BATTLE OF THE ALGORITHMS
• Understanding the paradigm shifts in the cyber landscape
• How advancements in offensive AI attacks techniques are adapting
• Detecting and identifying the increasing number of cyber-attacks with
defensive cyber AI
• Taking The Immune System Approach to cybersecurity and defensive,
Autonomous Response capabilities
• Looking at real-world examples of emerging threats that were stopped with
Cyber AI
MAHESH VINAYAGAM
CEO and Founder
JUSTIN FIER
Director, Cyber Intelligence and Analytics
American CIO & IT Summit 2020 Program • Page 8
12:45 pm – 1:20pm
12:05 pm – 12:40 pm
DIGITAL TRANSFORMATION ESCAPING THE SILO AND REIMAGINING THE POSSIBLE: CREATING MAGIC IN
TECHNOLOGY THROUGH COLLABORATION
• Creating a product and services roadmap that fits your client lifecycle
• Providing technology capabilities and infrastructure to support clients across
the globe
• Turbocharging your technology approach by assembling high performing
teams and leveraging data in the decision making process
• Importance of insourcing talent to create a culture that understands the
business needs
• Case study: Building products like Hana that are tech enabled and promote
collaboration
DALIA POWERS
SVP and Chief Information Officer, Digital and Technology
Enterprise Services
BRIAN ROBERTS
Global Communications and Information
Security Awareness Lead
EARL DUBY
VP and Chief Information
Security Officer
CYBERSECURITY BUILDING A WORLD-CLASS AWARENESS PROGRAM: CREATING CYBER HEALTH IN
YOUR ORGANIZATION
• Developing cybersecurity awareness throughout your organization
• Best practices for policy implementation and getting your staff to understand
the benefits of IT policies
• Looking at the hidden costs of data breaches and how to avoid them
• Educating your staff on ransomware and phishing risks to mitigate cyber
threats
• Being proactive in tackling the cybersecurity, risk and ransomware threats of
the future
• Case study: Developing a world leading anti-phishing that reduced click-rates
on self-phishing tests by 4-11%
WORKSHOP USING THE POWER OF ARTIFICIAL INTELLIGENCE TO BUILD FRICTIONLESS
WORKFLOWS
• Understanding the power of digital assistants to create human-centric
experiences
• Bringing data, interactions and experiences together under one platform
• Leveraging voice to create conversation-filled workflows
• Creating 360 degree insights across your digital systems
WORKSHOP WHAT'S ON THE HORIZON? EXAMINING THE FUTURE OF CYBER THREATS AND
RISKS
• Working with your C-suite and board members to invest in cybersecurity,
regardless of industry
• Importance of being proactive and effective with your cybersecurity budget
• Proactively addressing present and future risks through investing heavily in
cybersecurity protection and policy implementation
• Preparing solutions for cybersecurity and data in the world of IoT, mobility
and connectivity
LUNCH AND LEARN ROUNDTABLE DISCUSSIONS
* On-site registration is required for roundtable discussions
1:25 pm – 2:25 pm
CREATING OPERATIONAL EFFICIENCY FOR YOUR ENTERPRISE THROUGH
TECHNOLOGY
UNDERSTANDING IOT SECURITY: HOW TO PROTECT YOUR ORGANIZATION
FROM THREATS
EMILY BUCKMAN
Director, Systems Engineering and Operational Excellence
SPEAKER TBA
American CIO & IT Summit 2020 Program • Page 9
GETTING REAL-TIME DATA WITH THE ADVANCEMENTS OF INTERNET OF THING
TECHNOLOGY
PUTTING DATA COLLECTION AND ANALYSIS AT THE HEART OF EVERYTHING:
LEVERAGING DATA IN YOUR TECHNOLOGY OPERATIONS
REIMAGINING THE POSSIBLE: CREATING MAGIC IN TECHNOLOGY THROUGH
COLLABORATION
ACCELERATING CYBERSECURITY INNOVATION: KEY TRENDS AND INNOVATIONS
YOU NEED TO KNOW
FIRESIDE CHAT CREATING SECURE, SIMPLE AND SMART DIGITAL SOLUTIONS IN THE EVOLVING TECHNOLOGY ECOSYSTEM
• Implementing a successful IT and cybersecurity roadmap in a highly fraudulent and regulated industry
• Understanding the business implications of AI across all industries to drive innovation
• Building AI-based prediction solutions that have a significant impact on decreasing cyber fraud
• Using existing data to develop and train predictive models through supervised learning techniques
• Leveraging ML and AI solutions to identify and overcome the evolution of cybersecurity threats
• The future of ethical decisions in AI, ML and IoT digital solutions and how to get better prepared
2:30 pm – 3:05 pm
3:10 pm – 3:45 pm
KUSH SAXENA
EVP, US Merchants and Acceptance
CYBERSECURITY MANAGING THE SECURITY OF YOUR VIRTUAL AND CLOUD INFRASTRUCTURES
• Making foundational changes to your cloud and cybersecurity infrastructures
to support future changes
• Finding the right balance between driving and enabling business and keeping
information secure
• Building tools and capabilities for data cloud monitoring and governance
• Being aware of the risks and security of your virtual infrastructure
• Accurately determining the risk of your multi-hybrid vendor partnerships
• Architecting and integrating secure critical infrastructure and applications
that support the business
ETHAN STEIGER
SVP and Chief Information Security Officer
DIGITAL TRANSFORMATION CREATING DIGITAL AND PHYSICAL SECURITY IN THE TECHNOLOGY ENHANCED
WORLD: THE IMPORTANCE OF CYBERSECURITY, COLLABORATION AND
INNOVATION
• Digitizing across all business units to increase operational efficiency
• Understanding how the role of the CIO has shifted and will continue to shift
• The importance of collaboration and partnerships in developing technology
and digital solutions
• Building technologies and services that provide security, both physical and
digital, for America's largest agencies
• What does cybersecurity look like and how to protect yourself in the future:
Building resiliency and risk mitigation
MONICA MCMANUS
VP and Chief Information Officer,
Rotary and Mission Systems
American CIO & IT Summit 2020 Program • Page 10
PANEL DISCUSSION HIRING THE RIGHT TALENT: BREAKING DOWN THE TALENT GAP AND HOW TO BUILD GREAT TEAMS
• Building effective relationships with the rest of the C-suite and thinking like a CEO
• Overcoming the talent and generational gaps that exist in IT and competing for the best talent
• Outsourcing vs in-sourcing: What is the right fit for your organization?
• Upskilling your IT and non-IT teams through programming, investment and mentorship
• Importance of diversity in creating a culture of excellence
3:50 pm – 4:35 pm
CHAIR’S REMARKS AND DELEGATE SURVEY PRIZE DRAW
DIGITAL INNOVATION CHAIR CYBERSECURITY CHAIR
ROBERTO TORRES
Editorial Staff
KEVIN BOYD
AVP and Chief
Information Officer
KEVIN BOYD
AVP and Chief Information Officer
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