aligning km initiatives with firm goals

Aligning KM Initiatives with

Firm Goals April 22, 2014

Panelists

Shawn SwearingenDirector of Knowledge

ManagementFaegre Baker Daniels

Scott RechtschaffenChief Knowledge Officer

Littler Mendelson

Meredith Williams-RangeChief Knowledge Management

OfficerBaker Donelson et al.

Moderator: Milena HigginsDirector, Litigation KM, Fish & Richardson

• Organization and KM Structure

• Planning Methods• Assessing the Business

Problem• Assessing User Needs• Balancing Business and User

Needs• Successes and Roadblocks• Q&A

Agenda

Organization and KM Structure

• Overview of firm and organizational structure

• How does KM fit in?

Firm

CFO CKO CIO

COOManagin

g Partner

• Methods for planning KM projects• What feeds into the KM strategy?

Planning Methods

• Methods to define the true business problem

• Immersing KM folks with attorneys and other business people to better learn about the problems

• Getting attorneys to see larger business context

Assessing the Business Problem

• Methods for assessing user needs

• User pain points• Focusing on problem to be

solved

Assessing User Needs

Balancing Business and User Needs

Budget Constraints

• What has worked well?• What roadblocks have you encountered?

Successes and Roadblocks

QuestionsComments

Thank you!