airports – gateways to the world. airports – gateways to the world learning objectives :-...

Airports – Gateways to Airports – Gateways to the worldthe world

Airports – Gateways to the WorldAirports – Gateways to the World

Learning objectives :-

• Categorize airport design

• Describe the major functions of airport management

• Discuss aircraft seat comfort

• Describe airport security

Evolution of AirportEvolution of Airport

• Started off as simple level fields

• Converted into huge terminals, air and land traffic congestion

• Equipped with runways, navigation aids, and ground facilities needed for air travel

Evolution of AirportEvolution of Airport

• Passenger terminals :- flight operations center with weather office and control tower, security procedures, food and beverage catering facilities

Evolution of the AirportEvolution of the Airport

• Singapore’s perspective :- Kallang Airport, Paya Lebar Airport follows by Changi International Airport.

• Changi Airport :- T1, T2 and T3 (due completion in 2007), Budget Terminal, CIP (Commercially Important Person) Terminal

Evolution of the AirportEvolution of the Airport

• Airport Operations big business

• Important economic contributors

• Many jobs opportunities

Changi International AirportChangi International Airport

• Served by 78 airlines

• More than 3,800 weekly flights

• Over 170 cities in the world

Changi International AirportChangi International Airport

• 30.35 million passengers passed through Changi Airport in 2004

• 23.1% growth over 2003 24.67 million

• 19 awards and accolades e.g. “Best Airport in the World” and “Best Airport in the Asia Pacific”

International AirportsInternational Airports

• Chicago’s O’Hare, Dallas-Fort Worth International

• Los Angeles International, Narita International Airport

• JFK International, Newark International Airport

Airport DesignAirport Design

1) Linear Design

2) Pier Design

3) Satellite design

4) Transporter design

Flight Operations and Control Flight Operations and Control TowerTower

• Flight crews make their flight plans and meteorologists prepare weather forecasts

• Control Tower :- nerve center of an airport

• Air traffic controllers keeping aircraft at a safe speed and distance

Flight rulesFlight rules

• Day and fair-weather conditions :- Visual flight rules (VFR)

• Night and bad-weather conditions requiring instrument flight rules (IFR)

Airport ManagementAirport Management

• In Singapore’s context, run by CAAS (Civil Aviation Authority of Singapore) under the Ministry of Transport. CAAS provides licensing and flight personnel

• Negotiates Air Services Agreement

• Safe, smooth and efficient airport operations

Airport ManagementAirport Management

• Fixed-base operators (FBOs) companies that provide ground services and support to the aviation industry

• Singapore’s equivalent would be CIAS (Changi International Airport Services), Singapore Airport Terminal Services (SATS) and Swissport (Candover Investments and KLM Airlines)

Airport managementAirport management

• CIAS Group is an integrated ground-handling service provider at the Singapore Changi Airport, provides a comprehensive range of services, for example, airfreight handling, inflight catering, passenger service, baggage handling and ramp handling at the airport

Airport RevenuesAirport Revenues

1) Landing fees

2) Parking

3) Concessions

4) Airport executive clubs

AirplanesAirplanes

• Major Players are Boeing and Airbus

• Boeing planes include 777, 747, 737, 767

• Airbus 340 and the latest 380

Aircraft comfortAircraft comfort

• Comfort considerations

• Portable electronic devices

• Smoking

• Seat information

Passenger Air Travel ProcessPassenger Air Travel Process

• Passenger Flow

• Check-in

• Boarding passes

• Ticket lift

Passenger Air Travel ProcessPassenger Air Travel Process

• No-shows

• Voluntary denied boarding compensation

Baggage HandlingBaggage Handling

Baggage check-in options

a) Hand-carry b) check-in

Baggage HandlingBaggage Handling

• Excess baggage

• Lost baggage

Special requestsSpecial requests

• Window/aisle seat/centre row

• Halal food, vegetarian food, kids’ meals

• Assistance :- wheelchair, obese persons, medical conditions

Flight attendantsFlight attendants

• Preflight duties :- expected weather conditions or potential passenger problems

• Inflight duties :- distribute pillows, blankets and reading materials

• Postflight duties :- lost and found items

Passenger SafetyPassenger Safety

• 911 World Trade Centre terrorism, the ways airports used to operate no longer valid

• More securities are made to avoid a repeat of the 911

Passenger SafetyPassenger Safety

• Singapore :- more armed military personnel with the police to display presence

• Tightening baggage and personal screening creates 28,000 new jobs

SummarySummary

• It explains the evolving roles of an airport

from small airfield to a very sophisticated navigational hub.

• Different government agencies that play their parts in ensuring the smooth running of the airports and its facilities.