add: new itil implementation approach

ADD: New ITIL IMPLEMENTATION APPROACHMohamed Zohair SM’org Riyadh Chapter President

Seventh Annual ConferenceOct. 2015

2 About Me

ServiceManagers.org Riyadh Chapter President.

ITSM Senior Consultant at STC.

ITIL and PMP certified.

3 Agenda

ITIL Overview

ITIL Implementation Benefits

ITIL Implementations Challenges

ADD Implementation Approach

4 ITIL Overview

ITIL Overview ITIL Integration with other

frameworks

5 Reality

4 out of 5Failed or at least delayed

80% of large organizations 61% of midsize organizations 36% of small organizations *are at least considering or piloting ITIL

* Due to May 2012

6 Agenda

ITIL Overview

ITIL Implementation Benefits

ITIL Implementations Challenges

ADD Implementation Approach

7 ITIL Implementation

What ITIL implementation is?

What it will and will not includes?

8 ITIL Implementation Key benefits

ITIL Implementation Key benefits

Increasing customer satisfaction Improving an efficiency of IT services Reducing the long-term cost of IT services

operation

9 Agenda

ITIL Overview

ITIL Implementation Benefits

ITIL Implementations Challenges

ADD Implementation Approach

10 ITIL Implementation Main Challenges ITIL as best practices

11 ITIL Implementation Challenge Sources Organization

Senior management commitment Managing organizational changes ITIL implementation scope Organizations’ IT staff competency

Project Management Methodology Project management and governance Managing communication Managing project stakeholders

Consultancy Firm and Implementation Team

Get Full presentation on how to tackle ITIL implementation challenges from here

12 Agenda

ITIL Overview

ITIL Implementation Benefits

ITIL Implementations Challenges

ADD Implementation Approach

13

Project Phases Assess Design Deliver

Information Gathering

• Understanding Document• As-Is Report• Recommendation Report

Deliver Value

Screening

Shape Outputs

This is a model not a rule that describe how the consultancy projects tends to work, it doesn’t dictate how they must work.

‘ADD’ Implementation approach

Expectation Management

Refine the project plan

Closure Report

14

Manage Process Delivery Approach

Deliver Process

Report enhancement

Manage project closure

Deliver quality management

Presentation Skill

Project Management Skill

Technical / BIZ reporting Skill

Primary Information Gathering

Secondary Information Gathering

Industry Characteristics

Environmental Factors

Manage Stakeholders

Manage Team

Change Resistance Management

Deal with Hard people

Communication Skills

Time Management Skills

Internal Assessment

External Assessment

Mapping

Prioritize ‘to-do’ list

Existing framework compliance check

Other Strategic Projects check

Refine the project plan

BIZ continuity consideration

Prepare for Automation

Manage Service Finance

Negotiation skill

Critical Analysis skill

Screening

Ensure Compliance

AssessDesign

Deliver

15 Assess

16 Assess Core Activities

Secondary Information Gathering

Industry Characteristic

Environmental Factor

Primary Information Gathering

17 Assess Supportive Activities

Manage Stakeholders

Manage Team

Change Resistance Management

18 Assess Skill Set

Communication Skill

Deal with Hard People

Time Management

19 Design

20 DesignCore Activities

Screening

Ensure Compliance

Refine the Project Plan

21 DesignSupportive Activities

Business Continuity Consideration

Prepare for Automation

Manage Service Faineance

22 DesignSkill Set

Negotiation Skill

Critical Analysis Skill

23 Deliver

24 DeliverCore Activities

Process Delivery Approach

Deliver Processes

Report Enhancements

Manage the Project Closure

25 DeliverSupportive Activities

Deliver Quality Management

26 DeliverSkill Set

Presentation Skill

Project Management Skill

Technical /Business Reporting Skill

27 Keep in Touch

+966 54 6393 677

Zohair@eng-tec.net

www.linkedin.com/in/mzohairPresentation YouTube

https://youtu.be/7baCt8IyEVA