a contrarian view of crm - home - pacdeff · a contrarian view of crm !crm – a progress report....

A Contrarian View of CRM

Q CRM – A progress report. Q Back to basics Q Where next?

Cntrrn Vw f CRM, Bro

Q CRM – prgrss rprt. Q Bck t’bscs Q Whr nxt?

A Progress Report

A Progress Report

Common Cause?

A Progress Report

Unique Combinations?

Any Other Castles Built on Sand?

Q Situational Awareness Q Authority Gradient Q ‘Sharing the mental model’ Q Error Q Threat and Error Management

Back to Basics

Q Coherent model of performance Q The model drives training design Q SMS is a source of training evaluation

A Coherent Model of Performance

Operator

‘Team’ On-­‐board

Aircra3 Indicators Controls

The  World

Pilot  A Pilot  B Other  Crew Off-­‐board  Agencies

Rasmussen and Svedlung, Leveson et al

Back to Basics

Q Coherent model of performance Q The model drives training design

Control of Action

Skill

Rule

Knowledge

System Manoeuvre Path

French-St George, TSB Canada

Q Domain 1 - The Task Q Domain 2 - Operational Condition Q Domain 3 - Greater Context

French-St George, TSB Canada

Q Domain 1 - The Task Q Domain 2 - Operational Condition Q Domain 3 - Greater Context

Q Domain 3 recall significantly longer than for Domain 1

Control of Action

Skill

Rule

Knowledge

System Manoeuvre Path

Control of Action

Skill

Rule

Knowledge

System Manoeuvre Path

A Coherent Model of Performance

Operator

‘Team’ On-­‐board

Aircra3 Indicators Controls

The  World

Pilot  A Pilot  B Other  Crew Off-­‐board  Agencies

SA

Aircra3  control  

Systems  Management

CommunicaDon  

Teamwork  

Task  Management Use  of  procedures  

Workload  Management

Back to Basics

Q Coherent model of performance Q The model drives training design Q SMS is a source of training evaluation

Where Next?

Q Ban clichés! Q Develop a smarter model Q Make ‘expertise’ the goal of training Q Develop better measures of output

Thank You

A Cautionary Tale

A Cautionary Tale

www.kingussie.co.uk/Shops/George-Gow-Butchers-Ltd.