a collection of quotes in operational excellence, quality, and change

A Collection of Quotes inLeadership and Management of

Business Excellence, Quality, and Change

published by

Neil T. BeyersdorfDecember, 2015

(Please distributed with acknowledgement)

“An organization’s journey to

excellence begins once it

ceases to sacrifice quality for

speed.”

- Neil Beyersdorf

Infographic published by Neil Beyersdorf

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Closed LoopBusiness Excellence Management

Customer Feedback

Current Production

New Product/Service

Development

The Stages of Business Transformation

Business Improvement

Business Management

Continuous Improvement

Business Excellence

Stage 1 - BI

Stage 2 - BM

Stage 3 - CI

Stage 4 - BE

The Balance of Business Excellence

Hierarchies Networks

Command Adapt

Control Empower

Plan Experiment

Privacy Transparency

Profit Purpose

Bloom's Taxonomy Revisited

“People don’t buy “what” you do, they buy “why” you do it.”- Simon Sinek

“All anyone asks for is a chance to work with pride.”

– W. Edwards Deming

Infographic published by Neil

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“Most everything I’ve done I’ve copied from someone else.” - Sam Walton

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“Change before you have to.”- Jack Welch

“Leadership is the capacity to translate vision into reality.”- Warren G. Bennis

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“94% of problems in business are systems driven and only 6% are people driven.”

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“To improve is to change; to be perfect is to change often.”

– Winston Churchill

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“The best way to develop your people is to constantly get them out of their comfort zone.”- Carlos Brito

“All experience is subjective.”– Gregory Bateson

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“All anyone asks for is a chance to work with pride.”

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“I fear the day when the technology overlaps with our humanity. The world will only have a generation of idiots.”

"If your actions inspire others to dream more, learn more, do more and become more, you are a leader." -John Quincy AdamsInfographic published by Neil

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“Successful and healthy networking, also known as the activity of cultivating relationships, is the practice of staying in touch with others when you don’t need something from them.” – Neil Beyersdorf

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“Do what you can, with what you have, where you are.”- Theodore Roosevelt

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“When we cooperate, everybody wins.”– W. Edwards Deming

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“Humanity is acquiring all the right technology for all the wrong reasons.”- R. Buckminster Fuller

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“Find your passion, learn how to add value to it and commit to a lifetime of learning.”- Ray Kurzweil

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“Quality is more important than quantity. One home run is much better than two doubles.”- Steve Jobs

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“I believe the best answers exist inside of companies; the consultant’s role is to a) help people find their own answers as those will be the best answers and b) provide science-based approaches proven to influence change.” - Lois Kelly

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The Golden CircleWhat

Every organization on the planet

knows WHAT they do. These are

products they sell or the services

they offer.

HowSome organizations

know HOW they do it. These

are the things that make

them special or set them

apart from their competition.

WhyVery few organizations know WHY

they do what they do. WHY is not

about making money. That’s a result.

It’s a purpose, cause or belief. It’s the

very reason your organization exists.

Simon Sinek discusses the principal behind every successful person and business. A simple but powerful model for how leaders inspire action, starting with a "Golden Circle" and the question "Why? “

"First why and then trust." - Simon Sinek

“The main difference

between service and

manufacturing is the

service department

doesn’t know that they

have a product.”

– W. Edwards DemingInfographic published by Neil

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“I fear the day when the technology overlaps with our humanity. The world will only have a generation of idiots.”

“Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of

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money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.”– Dr. Peter F. Drucker

“Customers don't measure you on how hard you tried. They measure you on what you deliver.“- Steve Jobs

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“If we continue to develop our technology without wisdom or prudence, our servant may prove to be our executioner.”– Omar Bradley

“Number is different from quantity.”– Gregory Bateson

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“We should work on our process, not the outcome of our processes.”– W. Edwards Deming

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“We are stuck with technology when what we really want is just stuff that works.”– Douglas Adams

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“All of the biggest technological inventions created by man – the airplane, the automobile, the computer – says little about his intelligence, but speaks volumes about his laziness.”– Mark Kennedy

“Knowledge is the key.”

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“When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.”

- Patrick LencioniInfographic published by Neil

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“Seeing is believing, doing is knowing.“ - Neil Beyersdorf

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“Humanity is acquiring all the right technology for all the wrong reasons.”- R. Buckminster Fuller

“You can not achieve an aim unless you have a method.”

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“Technology made large populations possible; large populations now make technology indispensable.”– Joseph Krutch

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“It has become appallingly obvious that our technology has exceeded our humanity.”

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“Just because something doesn’t do what you planned it to do doesn’t mean it’s useless.”– Thomas Edison

“We should be guided by theory, not by numbers.”– W. Edwards Deming

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“Authority should be vested in the people doing the work to improve their own processes to teach them how to measure them and to understand them. They should not have to ask for permission to improve their processes.”– Steve Jobs

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“Computers are useless. They can only giveyou answers.”– Pablo Picasso

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“The real danger is not that computers will begin to think like men, but that men will begin to think like computers.”– Sydney Harris

“Experiential team exercises can be valuable tools for enhancing teamwork as long as they are layered upon more fundamental and relevant processes.”

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“A rational prediction has an explanation based on theory.”

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“One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.”– Elbert Hubbard

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“Just because something doesn’t do what you planned it to do doesn’t mean it’s useless.”– Thomas Edison

“A leader knows who is outside of the system and needs special help.”

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“Failing organizations are usually over-managed and under-led.”- Warren G. Bennis

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“Uncommunicated change breeds chaos.”- Neil Beyersdorf

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“A leader must have knowledge. A leader must be able to teach.”

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“If you are working on something exciting that you really care about, you don't have to be pushed. The vision pulls you.”- Steve Jobs

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- Star Wars - The Clone Wars: Destroy Malevolence

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“If you want to achieve excellence, you can get there today. As of this second, quit doing less-than-excellent work.– Thomas J. Watson

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“When we are no longer able to change a situation, we are challenged to change ourselves.”– Viktor E. Frankl

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“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”– William A. Foster

“A goal without a method is nonsense.”

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“Processes can be controlled, people cannot.”- Neil Beyersdorf

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“Leadership is the wise use of power. Power is the capacity to translate intention into reality and sustain it.”- Warren G. Bennis

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“Successful and healthy networking, also known as the activity of cultivating relationships, is the practice of staying in touch with others when you don’t need something from them.”– Neil Beyersdorf

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“Change starts when someone sees the next step.- William Drayton

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“Embarrass and shackle the progress of improvements of tomorrow by recording and registering as law the prejudices and errors of today.”– Isambard Brunel

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“Everything around you that you call life was made up by people that were no smarter than you. And you can change it, you can influence it, you can build your own things that other people can use. Once you learn that, you will never be the same again”- Steve Jobs

“Trust is just one of five behaviors that cohesive teams must establish to build a healthy organization.”

- Patrick Lencioni

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“Without questions, there is no learning.”

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“Change is the only constant in life.”- Heraclitus

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“Effective leaders have a broad repertoire of skills and behaviors and use them flexibly depending on the situation.”– Lesley Hunter

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“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”― H. James HarringtonInfographic published by Neil

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“I feel like in a world where we all try to figure out our place and our purpose here, your passions are one of your most obvious guides.”- Nick Woodman

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“Innovation comes from people who take joy in their work.”

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“The best way to predict the future is to create it.”– Dr. Peter F. Drucker

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“Managers do things right. Leaders do the right thing.”- Warren G. Bennis

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“Take time for all things: great haste makes great waste.”- Benjamin Franklin

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“Competition should not be for a share of the market–but to expand the market.”– W. Edwards Deming

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“The purpose of a business is to create a customer.”– Dr. Peter F. Drucker

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"Learning by doing is the only way I know how to learn.“- Tony Fadell

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“Progress comes from the intelligent use of experience.”– Elbert Hubbard

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“We must understand variation.”

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“Winning takes talent. To repeat takes character.”– John Wooden

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“Alignment is the necessary condition before empowering individuals with empower the

whole team. Empowering the individual when there is relatively low level of alignment

worsens the chaos and makes managing the team more difficult.”

– Peter Senge Infographic published by Neil

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“All improvement happens project by project and in no other way.”— Dr. Joseph Juran

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John R. Wooden

“Success is peace of mind, which is

a direct result of self-satisfaction

in knowing you made the

effort to do your best to

become the best that

you are capable of

becoming.” -

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“Success is peace of mind,which is a direct result

of self-satisfaction in

the effort to do yourbest to become the

knowing you made

best that you arecapable of

becoming.”– John R. Wooden

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“We have to bring back the individual. Management has smothered the individual.”– W. Edwards Deming

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“A rigid, one-size-fits-all approach usually ends up fitting no one.”- Patrick Lencioni

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“In the race for quality, there is no finish line.”– David Kearns

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“Everyone thinks of changing the world, but no one thinks of changing himself.”- Leo Tolstoy

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“We must satisfy our customers.”– W. Edwards Deming

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“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”- Jack Welch

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“No action, activity, or process is more central to a healthy organization than the meeting.”

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"The role of a creative leader is not to have all the ideas; it's to create a culture where everyone can have ideas and feel that they're valued.“

- Ken Robinson

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“Divide responsibility and nobody is responsible.”

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“Whatever products and services you supply to your customers, the main purpose of your business is to train and develop your people.”– Dr. Peter F. DruckerInfographic published by Neil

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“If you destroy the people of a company, you do not have much left.” - W. Edwards Deming

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“Who succeeds in forming and leading a Great Group? He or she is almost always a pragmatic dreamer. They are people who get things done, but they are people with immortal longings. Often, they are scientifically minded people with poetry in their souls.”- Warren G. Bennis

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“A system is more than the sum of its parts; it is an indivisible whole. It loses its essential properties when it is taken apart. The elements of a system may themselves be systems, and every system may be part of a larger system.”- Dr. Russell Ackoff

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"One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation."- W. Edwards Deming

Deming’s Systemof Profound Knowledge

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“If you can’t describe what you are

doing as a process, you don’t know

what you are doing.”

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“If you are not keeping score, you are only practicing.”- Tom J. Malone

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“Once we accept our limits, we go beyond them.”

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“When a worker has reached a stable state, further training will nothelp him.”

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“Persistence is the twin

sister of Excellence, one is

a matter of Quality the

other is a matter of Time.”

– Habeeb Akande

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“Management is doing things right; leadership is doing the right things.”– Dr. Peter F. Drucker

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“Change the rule and you will get a new number.”– W. Edwards Deming

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“We are what we

repeatedly do.

Excellence, then, is not

an act but a habit.”

- Aristotle

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“The pursuit of Excellence is

gratifying and healthy. The

pursuit of Perfection is

frustrating, neurotic, and a

terrible waste of time!”

– Edwin Bliss

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“Everyone thinks of changing the world, but no one thinks of changing himself.”- Leo Tolstoy

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“We know what we told him, but we don’t know what he heard.”

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“Most organizations exploit only a fraction of the knowledge, experience, and intellectual capital that is available to them.”

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T E A M

TOGETHER EVERYONE ACHIEVES MORE

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“A good sketch is better

than a long speech.”

- Napoléon Bonaparte

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"Be a yardstick of Quality. Some people aren't use

to an environment where Excellence is expected.“

- Steve Jobs

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“You can not plan to make a discovery. You do not plan innovation.”

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“Trust is just one of five behaviors that cohesive teams must establish to build a healthy organization.” - Patrick LencioniInfographic published by Neil

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“Purpose and self-disciple is the what sets the difference between having a job and having a career.” – Neil Beyersdorf

“People who work together will win, whether it be against complex football defenses, or the problems of modern society.“- Vince LombardiInfographic published by Neil

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”Progress is impossible without change, and those who cannot change their minds cannot change anything.”- George Bernard Shaw

“Get all the education you can, but then, by God, do something. Don't just stand there, make it happen.”- Lee Iacocca

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“The price of excellence is discipline.The cost of mediocrity is disappointment.” -William Arthur Ward

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“The manager accepts the status quo; the leader challenges it.”- Warren G. Bennis

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“Quality is the difference between doing it

right and doing it right now.”

- Neil Beyersdorf

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“The productivity of work is not the responsibility of the worker but of the manager.”– Dr. Peter F. Drucker

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“People need to know how

their job contributes.”

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”The reasonable man adapts himself to the world. The unreasonable man tries to adapt the world to himself. Therefore all progress depends on the unreasonable man.” - George Bernard Shaw

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Positional – formal authority based upon relative position and delegated duties. This is the most recognizable and easily definable type of power.

Referent – the ability to attract others and build loyalty through charisma and interpersonal skills.

Expert – derived from the expertise of the person and the organization’s need for this expertise.

Information – stems from being well-informed and up-to-date on the latest research, news, gossip, etc.

Reward – the ability to give a reward (time off, gifts, promotions, increased pay or responsibilities, etc.). It can be effective if used sparingly.

Coercive – the use of threats, punishments, or withholding rewards. This is the least effective form of power; it works in the short-term but builds no longstanding loyalty or commitment.

John French and Bertram Raven’s classic social power theory, we have six bases of power with which to influence those around us.

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“Chaos is balance and perfection.”- Neil Beyersdorf

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“Any fool can know. The point is to understand.”

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“Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.”

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“Business and human endeavors are systems… we tend to focus on snapshots of isolated parts of the system. And wonder why our deepest problems never get solved.”- Peter SengeInfographic published by Neil

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“Business, that’s easily defined – it’s other people’s money.”– Dr. Peter F. Drucker

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“There is no knowledge

without theory.”

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“To fear change is to fear being challenged. To fear being challenged is to fear growth and new possibilities.”– Ty HowardInfographic published by Neil

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“Tell me and I forget. Teach me and I remember. Involve me and I learn.”- Benjamin Franklin

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“Leaders are people who believe so passionately that they can seduce other people into sharing their dream.”- Warren G. Bennis

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“Purpose and passion is the difference between having a job and having a career.”– Neil Beyersdorf Infographic published by Neil

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“We are here to learn, to make a difference and to have fun.”

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“Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.”- Patrick LencioniInfographic published by Neil

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“A leader’s first priority is to create an environment where others can do these things and that cannot happen if they are not having effective meetings.”

- Patrick Lencioni

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"If you can not measure it, you can not improve it.“- Lord Kelvin

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“Any manager can do well in an expanding market.”– W. Edwards Deming

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"You are a function of what the whole universe is doing in the same way that a wave is a function of what the whole ocean is doing." - Alan Watts

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“The single greatest advantage any company can achieve is organizational health.”- Patrick Lencioni

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“In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first, the other two will kill you.”- Warren BuffettInfographic published by Neil

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"In the past the man hasbeen first; in the future the system must be first... The first object of any good system must be that of developing first class men.”- Frederick Winslow Taylor

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“Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.”– W. Edwards Deming

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“The discipline of writing something down is the first step toward making it happen.”- Lee Iacocca

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“Most of a leadership team’s objectives should be collective ones.”- Patrick Lencioni

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“If you don’t have a competitive advantage, don’t compete.”- Jack WelchInfographic published by Neil

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“If we are to achieve results never before accomplished, we must expect to employ methods never before attempted.”- Francis Bacon

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“Last frontier of competitive advantage will be the transformation of unhealthy organizations into healthy ones.”

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“I am not reporting things about people. I am reporting things aboutpractices.”– W. Edwards Deming

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“Uncommunicated change breeds chaos.”

– Neil Beyersdorf

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“Quality means doing it right when no one is looking.”- Henry Ford

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“You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”- Buckminster Fuller

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“Does experience help? No! Not if we are doing the wrong things.”– W. Edwards Deming

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“Excellence is doing a common thing in an uncommon way.”

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“We keep inventing jobs because of this false idea that everybody has to be employed at some kind of drudgery because, according to Malthusian Darwinian theory he must justify his right to exist. So we have inspectors of inspectors and people

making instruments for inspectors to inspect inspectors. The true business of people should be to go back to school and think about whatever it was they were thinking about before somebody came along and told them they had to earn a living.”- Buckminster Fuller

“A leader is one who knows the way, goes the way, and shows the way.”– John Maxwell

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“It only takes a little innovation.”

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“Hiring without clear and strict criteria for cultural fit greatly hampers the potential for success of any organization.”

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“Everyone is a customer for somebody, or a supplier to somebody.”

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"In the past the man hasbeen first; in the future the system must be first... The first object of any good system must be that of developing first class men.”- Frederick W. Taylor

It is all perspective!Infographic published by Neil

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“For values or guiding principles to be truly effective, they have to be verbs.”- Simon Sinek

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“The secret of success is consistency

of purpose.” - Benjamin Disraeli

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”Change, start slowly because direction is more important than speed.”- Paulo Coelho

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“Leaders must encourage their organizations to dance to forms of music yet to be heard.”- Warren G. Bennis

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“If you destroy the people of a company, you do not have much left.”– W. Edwards Deming

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Transformation - an extreme, radical change that orients an organized body in a new direction and takes it to an entirely differentfunction.

Change – a measureable, physical difference.

“It is far more natural, and common, for leaders to avoid holding people accountable.”- Patrick LencioniInfographic published by Neil

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“A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.”

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“Measure what can be measured, and make measurable what cannot be measured.“- Galileo GalileiInfographic published by Neil

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“The moment a project

is behind deadline, quality

assurance tends to go out the

window.” - Alan Cox

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“Customer satisfaction starts with employee satisfaction.”- Charlie Crockett

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“To begin with the end in mind means to start with a clear understanding of your destination. It means to know where you are going so that you better understand where you are now so that the steps you take are always in the right direction.”- Stephen CoveyInfographic published by Neil

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“The quality of decision

is like the well-timed

swoop of a falcon which

enables it to strike and

destroy its victim.”

- Sun TzuInfographic published by Neil

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W. Edwards Deming’s Five Diseases of Management

1. Lack of constancy of purpose• No Planning for future with respect to quality and productivity• Lack of long term definition and goals for quality and productivity

2. Emphasis on short-term profits• Worship of quarterly dividend• Sacrificing long term growth of company

3. Evaluation by performance, merit rating,or annual review of performance• Arbitrary and unjust system• Demoralizing employees

4. Mobility of management• No roots in the company• No knowledge of the company• No understanding of its problems

5. Running a company on visible figures only• No use of figures that are unknown or

unknowable• Encouraged by business school.

Infographic brought to you by Neil

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“Trust is knowing that when a team member does push you, they're doing it because they careabout the team.”

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“Intellectuals solve problems; geniuses prevent them.”

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“Money is a poor indicator of success.”- Richard Branson

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“Confusing common causes with special causes will only make things worse.”

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“If people don’t weigh in, they can’t buy in.” - Patrick Lencioni

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“There is nothing so useless as doing efficiently that which should not be done at all.”– Dr. Peter F. Drucker

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“You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere.”- Lee Iacocca

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“Meeting specifications is not enough.”

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COMMUNICATION - “(from Latin commūnicāre, meaning "to share") is a process of transferring information from one entity to another.” - Wikepedia

Sender

(Supplier)

Receiver

(Customer)

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“A Process Map is like a joke. If you have to explain it, it’s probably not that good.”- Unknown

“If you don’t have the time to do it right, when will you have time to do it over?”– John R. Wooden

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“The key to successful leadership is a balance between influence and inspiration.” – Neil Beyersdorf

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“Teamwork is not a virtue. It is a choice and a strategic one.”- Patrick Lencioni

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CHANGE ∩ VALUES = PRIORITIES

“Priorities are set to sustain values based on change.”– Neil Beyersdorf

Infographic brought to you by Neil

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THINGS THAT ARE CHANGING

(CHANGE)

THINGS THAT ARE VALUED

(VALUES)

THINGS THAT NEED ATTENTION

(PRIORITIES)

“The process is not just

the sum of its parts.”

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Patrick Lencion’s Five Team Dysfunctions

“Trust is knowing that when a team memberdoes push you, theyare doing it becauseThey care aboutthe team.” - Patrick Lencioni “Remember

teamwork begins by building trust.

And the only way to do that is to overcome our

need for invulnerability.” - Patrick Lencioni

Dysfunction of the Team

Absence of Trust

Fear of Conflict

Lack of Commitment

Avoidance of Accountability

Inattention to Results

Role of the Leader

Go First

Mine for Conflict

Force Clarity and Closure

Confront Difficult Issues

Force on Collective Outcomes

“If we want to make small changes, we can work on changing our behavior but if we want to make significant, quantum changes, we need to work on our basic paradigms*.”- Stephen Covey

*Paradigms - distinct concepts or thought patterns.Infographic published by Neil

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Levels of Communication

RespectfulCompromise

SynergisticWin/Win

DefensiveWin/Lose

C O O P E R A T I O NInfographic published by Neil

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“Anyone who has never made a mistake has never tried anything new.”

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“Quality is an on-going process of building and sustaining relationships by assessing, anticipating and fulfilling stated and/or implied needs.”- Richard E. Winder

“Quality is everyone’s responsibility.”– W. Edwards Deming

“If someone can make a contribution to the company he feels important.”– W. Edwards Deming

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“Firing someone is not necessarily a sign of accountability, but is often the last act of cowardice.”

- Patrick Lencioni

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“The speed of the boss is the speed of the team.”- Lee Iacocca

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“The most important thing in communication is hearing what isn’t said.”– Dr. Peter F. Drucker

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"The leaders who make the biggest difference in today's organizations are those who, regardless of job or level, figure out how to manage people through the period of change itself.“- Douglas Smith

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“Managing a company by means of the monthly report is like trying to drive a car by watching the yellow line in the rear-view mirror.”- Myron Tribus Infographic published by Neil

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“Plants don’t close from

poor workmanship, but

from poor management.”

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“Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.”- Jack Welch

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“Too many companies believe people are interchangeable. Truly gifted people never are. They have unique talents. Such people cannot be forced into roles they are not suited for, nor should they be. Effective leaders allow great people to do the work they were born to do.”- Warren G. Bennis

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“Everybody's got an opinion. Leaders are paid to make a decision. The difference between offering an opinion and making a decision is the difference between working for the leader and being the leader.”- Bill Walsh Infographic published by Neil

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“If you can hire people whose passion intersects with the job, they won’t require any supervision at all. They will manage themselves better than anyone could have ever manage them. Their fire comes from within, not from without.”- Stephen Covey

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“When the product is right, you don't have to be a great

marketer.”- Lee Iacocca

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“A rule should suit the purpose.”

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“The key is not to prioritize what’s on your schedule, but to schedule your priorities.”- Stephen CoveyInfographic published by Neil

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“Try not to become a man of success. Rather become a man of value.”

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“Rational behavior requires

theory. Reactive behavior

requires only reflex action.”

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“People will forget what you say; they'll forget what you do, but they'll never forget how you made them feel.” - Carl Buechner

www.linkedin.com/in/neilbeyersdorf

“Teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.”- Patrick Lencioni

Beyersdorf

“Leaders must encourage their organizations to dance to forms of music yet to be heard.”- Warren G. Bennis

Beyersdorf

“Make each person in your employ very aware that his or her well-being has a high priority with the organization and that the well-being of the organization must be his or her highest professional priority.” - Bill WalshInfographic published by Neil

Beyersdorf

“A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell

PERSONHOOD – Level of Respect: People follow because of who you are and what you represent, your values.

This step is reserved for leaders who have spent years growing people and organizations.

PEOPLE DEVELOPMENT – Level of Reproduction: People follow because of what you have done for them.

This is where long-range growth occurs. Your commitment to developing leaders with ensure ongoing growth to organizations and people.

PRODUCTION – Level of Results: People follow because of what you have done for and for your accomplishments.

This is where success is sensed by most people. They like you and what you are doing. Problems are fixed with very little effort because of momentum.

PERMISSION – Level of Relationships: People follow because they want to, they trust you.

People with follow you beyond your state authority, this allows work to be fun.

POSITION – Level of Rights: People follow because they have to, you are the boss.

Your influence with not extend beyond the lines of your job description. The longer you stay the higher the turnover and lower the morale.

Five Levels of Leadership

Beyersdorf

“The emphasis should be on why we do a job.”

Beyersdorf

“Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.”- Sam Walton

Beyersdorf

The four most important words in any organization:

“What do you think?

Dave Wheeler

“I have no special talents. I am only passionately curious.”

Beyersdorf

ToolsTechniquesProcessesMethods

Procedures

Behaviors

MindsetsVision

Values

Assumptions

Culture

Uncommon LawsHabits

Unwritten RulesInfographic published by Neil

Beyersdorf

“Best efforts will not substitute for knowledge.”

Beyersdorf

The four most important words in any organization:

“What do you think?”

- Dave WheelerInfographic published by Neil

Beyersdorf

“The only sustainable competitive advantage is an organization’s ability to learn faster than the competition.”- Peter Senge

Beyersdorf

“Management by objective works – if you know the objects. Ninety percent of the time you don’t.”– Dr. Peter F. DruckerInfographic published by Neil

Beyersdorf

“Human creativity is the ultimate economic resource.” – Richard Florida

Beyersdorf

“Stamping out fires is a lot of fun, but it is only putting things back the way they were.”

Beyersdorf

“The best way to demotivate and lose top performers is to reward mediocrity in an attempt to maintain status quo.”– Jameson St. ClaireInfographic published by Neil

Beyersdorf

“Getting the right people in the right jobs is a lot more important than developing a strategy.”- Jack WelchInfographic published by Neil

Beyersdorf

“The customer invents

nothing. New products

and new services come

from the producer.”

Beyersdorf

“Three great forces rule the world: stupidity, fear and greed.”

Beyersdorf

“I have always been driven to buck the system, to innovate, to take things beyond where they've been.”- Sam Walton

Beyersdorf

“If you do not know how to ask the right question, you discover nothing.”

Beyersdorf

“We first make our habits and then our habits make us.”– John Dryden

Beyersdorf

“Man is a complex of patterns of processes. We speak of our circulatory system, our respiratory system, our digestive system, and so it goes. Man is not weight. He isn’t the vegetables he eats, for example, because he’ll eat seven tons of vegetables in his life. He is the result of his own pattern integrity.” - Buckminster FullerInfographic published by Neil

Beyersdorf

“It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.”

Beyersdorf

“Most of us spend too much time on what is urgent and not enough time on what is important.”- Stephen Covey

Beyersdorf

“Managing by results is like looking in the rear-view mirror.”– W. Edwards Deming

Beyersdorf

“If you aren't making a difference in other people's lives, you shouldn't be in business. It's

that simple.”- Richard Branson

Beyersdorf

“Motivation is everything. You can do the work of two people, but you can't be two people. Instead, you have to inspire the next guy down the line and get him to inspire his people.”- Lee IacoccaInfographic published by Neil

Beyersdorf

“Innovation comes from the producer–not from the customer.”– W. Edwards Deming

Beyersdorf

“Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.”– Dr. Peter F. DruckerInfographic published by Neil

Beyersdorf

“If you’re not consistent in the things you say and do, no one will know what you believe.”- Simon SinekInfographic published by Neil

Beyersdorf

“It is far more natural, and common, for leaders to avoid holding people accountable.”

Beyersdorf

“Cease dependence on

mass inspection to

achieve quality. Improve

the process and build

quality into the product

in the first place.”

– W. Edwards DemingInfographic brought to you by

Neil Beyersdorf

“Most people do not listen with the intent to understand; they listen with the intent to reply.”- Stephen Covey

Beyersdorf

“Success in business is all about people, people, people. Whatever industry a company is in, its employees are its biggest competitive advantage.”- Richard Branson Infographic published by Neil

Beyersdorf

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” - Sam WaltonInfographic published by Neil

Beyersdorf

“Management by results is confusing special causes with common causes.”– W. Edwards Deming

Beyersdorf

“We cannot teach people anything,we can only help them discover it within themselves.“- Galileo GalileiInfographic published by Neil

Beyersdorf

“The secret of change is to focus all of your energy,

not on fighting the old, but on building the new.”

- SocratesInfographic published by Neil

Beyersdorf

“Quality starts in the

boardroom..”

Beyersdorf

“People matter most -more than equipment, investors, inventions, momentum, or X's and O's. People are at the heart of achieving organizational greatness.”- Bill Walsh

Beyersdorf

“If you think it's expensive to hire a professional to do the job, wait until you hire an amateur.” - Red AdairInfographic published by Neil

Beyersdorf

“Let us ask our suppliers to come and help us to solve our problems.”– W. Edwards Deming

Beyersdorf

“Every risk is worth taking as long as it’s for a good cause and contributes to a good life.”- Richard Branson

Beyersdorf

“The only source of knowledge is experience.”

Beyersdorf

“The ability to concentrate and to use time well is everything.“

- Lee IacoccaInfographic published by Neil

Beyersdorf

“People learn in

different ways: reading,

listening, pictures,

watching.”

Beyersdorf

“The quality of

decision is like the

well-timed swoop of

a falcon which

enables it to strike

and destroy its

victim.”

- Sun Tzu

Beyersdorf

“In a time of drastic change, it is the learners who inherit the future. The learned find themselves equipped to live in a world that no longer exists.”- Warren G. Bennis

Beyersdorf

“The problem with my life, and other people's, is not the absence of knowing what to do, but the absence of doing it.”– Dr. Peter F. DruckerInfographic published by Neil

Beyersdorf

“For things to change, you have to change.“- Jim Rohn

Beyersdorf

“Shrink, shrink

variation, to reduce the

loss.”

Beyersdorf

“If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.”- Simon SinekInfographic published by Neil

Beyersdorf

“Concentrate on what will produce results rather than on the results, the process rather than the prize.”- Bill Walsh

Beyersdorf

“In business as in life, you don't get what you deserve, you get what you negotiate.”

- Chester L. Karrass

Beyersdorf

“The transformation will

come from leadership.”

Beyersdorf

“Almost all quality

improvement comes via

simplification of design,

manufacturing... layout,

processes, and

procedures.”

- Tom PetersInfographic published by Neil

Beyersdorf

“The human spirit must prevail over technology.”

Beyersdorf

“Leadership exists when people are no longer victims of circumstances, but participate in creating new circumstances.”- Peter SengeInfographic published by Neil

Beyersdorf

“You do not install quality; you begin to work at it.”– W. Edwards Deming

Beyersdorf

“The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.”- Michelangelo

Beyersdorf

• Care

• Show respect to all

• Reward people skills

• Win people over

• Focus on intangibles

• Teach, teach, teach

• Share leadership

• Foster open communication

• Create opportunities to lead

• Relish diversity

• Promote difference

• Fuel enthusiasm

Leaders – Tom Peters

“Taking charge of your own learning is a part of taking charge of your life, which is the sine qua non in becoming an integrated person.”- Warren G. Bennis

Beyersdorf

“I hire people brighter than me and then I get out of their way.”- Lee Iacocca

Beyersdorf

“You do not install knowledge.”

Beyersdorf

“A learning organization is a group of people who are continually enhancing their capabilities to create what they wantto create.”- Peter SengeInfographic published by Neil

Beyersdorf

“Without theory we can only copy.”

Beyersdorf

“It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.”- Steve Jobs

Beyersdorf

“Conflict is about issues and ideas, while accountability is about performance and behavior.”- Patrick LencioniInfographic published by Neil

Beyersdorf

“Design how it works… not how it looks.”- Steve Jobs

Beyersdorf

“Lack of knowledge…that is the problem.”

Beyersdorf

“You never fail until you stop trying.”

Beyersdorf

“If knowing yourself and being yourself were as easy to do as to talk about, there wouldn’t be nearly so many people walking around in borrowed postures, spouting secondhand ideas, trying desperately to fit in rather than to stand out.”- Warren G. Bennis

Beyersdorf

“Tell me how you will measure me, and then I will tell you how I will behave. If you measure me in an illogical way, don’t complain about illogical behavior.”- Eli Goldratt

Beyersdorf

“You never fail until you stop trying.”– Albert Einstein

“Do or do not, there is no try.”- Yoda

Beyersdorf

“For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. Wrong!!!! Missingingredient: profound knowledge.”

Beyersdorf

“Inventories can be managed, but people must be led.”- H. Ross Perot

Beyersdorf

“Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.”– Dr. Peter F. Drucker

Beyersdorf

“Too many companies believe people are interchangeable. Truly gifted people never are. They have unique talents. Such people cannot be forced into roles they are not suited for, nor should they be. Effective leaders allow great people to do the work they were born to do.”- Warren G. Bennis

Beyersdorf

“Whenever there is fear, you will get wrong figures.”– W. Edwards Deming

Beyersdorf

“The development of

your internal

customers is more

important than your

external customers.”

- Tom Peters

Beyersdorf

“Strong leaders don't plead with individuals to perform.”- Bill Walsh

Beyersdorf

“Judging people does not help them.”

Beyersdorf

"Disciplined processes create agile organizations."

– LTG Frank Kearney

Beyersdorf

“Implementation science is more important than decision science.”

- Patrick Lencioni

Beyersdorf

“The aim should be to work on the method of management.”– W. Edwards Deming

Beyersdorf

“People don’t resist change. They resist being changed.”- Peter Senge

Beyersdorf

“You can see from a flow diagram who depends on you and whom you candepend on. You can now

take joy in your work.”

Beyersdorf

“There are three constants in life… change, choice, and principles.”- Stephen Covey

Beyersdorf

“Innovation distinguishes between a leaderand a follower.“- Steve JobsInfographic published by Neil

Beyersdorf

“When leaders fail to tell employees that they’re doing a great job, they might as well be taking money out of their pockets and throwing it into a fire.”

Beyersdorf

“Through learning we re-create ourselves. Through learning we become able to do something we were never able to do.”

- Peter SengeInfographic published by Neil

Beyersdorf

“When a system is stable, telling the worker about mistakes is onlytampering.”

Beyersdorf

“The thing that lies at the foundation of positive change, the way I see it, is service to a fellow human being.“- Lee Iacocca

Beyersdorf

“The best companies excel in identifying and fostering good ideas every minute of every day.”- Tom Kelley

Beyersdorf

“You can not hear what you do not understand.”

Beyersdorf

“An organization has integrity is healthy when it is whole, consistent, and complete, that is, when its management, operations, strategy, and culture fit together and make sense.”

Beyersdorf

“Sub-optimization is

when everyone is for

himself. Optimization is

when everyone is

working to help the

company.”

Beyersdorf

“In the middle of difficulty lies opportunity.”

Beyersdorf

“Successful problem solving requires finding the right solution to the right problem. We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem.”- Dr. Russell AckoffInfographic published by Neil

Beyersdorf

“Knowledge has to be improved, challenged, and increased constantly, or it vanishes.”– Dr. Peter F. Drucker

“Information is not knowledge. Let’s not confuse the two.”

Beyersdorf

“Go to the local kindergarten and watch the children play. They are masters at rapidly building coalitions – before they are ‘educated’, that is.”- David KayrouzInfographic published by Neil

Beyersdorf

“If you don’t like where you are, change it. You’re not a tree.“- Jim Rohn

Beyersdorf

“If you don't understand people, you don't understand business.”- Simon Sinek

Beyersdorf

“Without theory there is nothing to modify or learn.”

Beyersdorf

“It isn’t what you do, but how you do it.”– John Wooden

“Executives must put the needs of the higher team ahead of the needs of their departments.”

- Patrick Lencioni

Beyersdorf

“Excellence is a better teacher than mediocrity. The lessons of the ordinary are everywhere. Truly profound and original insights are to be found only in studying the exemplary.”- Warren G. Bennis

Beyersdorf

“We want best efforts guided by theory.”

Beyersdorf

“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.”- Alvin TofflerInfographic published by Neil

Beyersdorf

“The most important investment you can make is in yourself.”- Warren BuffettInfographic published by Neil

Beyersdorf

“In life, change is inevitable. In business, change is vital.”- Warren G. Bennis

Beyersdorf

“Management’s job is to know which systems are stable and which are not.”– W. Edwards Deming

Beyersdorf

“Collaboration is vital to sustain what we call profound or really deep change, because without it, organizations are just overwhelmed by the forces of the status quo.”- Peter Senge

Beyersdorf

“You should not ask questions without knowledge.”

Beyersdorf

“In the end, all business operations can be reduced to three words: people, product, and

profits.”- Lee IacoccaInfographic published by Neil

Beyersdorf

“It does not happen all at once. There is no instant pudding.”

Beyersdorf

“Never memorize something that you can look up.”

Beyersdorf

“A leader is one who knows the way, goes the way, and shows the way.”- John Maxwell

Beyersdorf

“People care more for

themselves when they

contribute to the

system.”

Beyersdorf

“Making good decisions is a crucial skill at every level.”– Dr. Peter F. Drucker

Beyersdorf

“Managers who don't know how to measure what they want settle for wanting what they can measure.”- Dr. Russell Ackoff

Beyersdorf

“People are entitled to joy in work.”

Beyersdorf

“Organizations learn by making decisions, even bad ones.”

- Patrick Lencioni

Beyersdorf

“Great Groups need to know that the person at the top will fight like a tiger for them.”- Warren G. Bennis

Beyersdorf

“Perfection is not attainable, but if we chase perfection we can catch excellence.”- Vince LombardiInfographic published by Neil

Beyersdorf

“Imagination is everything. It is the preview of life’s coming attractions.”

Beyersdorf

“Without data you’re

just another person with

an opinion.”

Beyersdorf

“Intensity is the price of excellence.”- Warren Buffett

Beyersdorf

“Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers.”- H. Ross Perot

Beyersdorf

“Only those who attempt the absurd can achieve the impossible.”

Beyersdorf

Level 5 – Optimizing

Process focus is on continually improving process performance through both incremental and

innovative technological changes/improvements

Level 4 – Managed

Process capability is established, management can effectively control the AS-IS process by using

process metrics

Level 3 – Defined

Processes are sets of defined and documented standard processes established and subject to some

degree of improvement over time

Level 2 – Repeatable

Some processes are repeatable, possibly with consistent results. Process discipline is unlikely to be

rigorous

Level 1 – Initial (Chaotic)

Processes are (typically) undocumented and in a state of dynamic change

What is your organization’s CMMI Level?

At Maturity Level 5, processes are concerned with addressing statistical “common causes” of process variation and changing the process (for example, to shift the mean of the process performance) to improve process performance. This would be done at the same time as maintaining the likelihood of achieving the established quantitative process-improvement objectives. Infographic published by Neil

Beyersdorf

“The most dangerous leadership myth is that leaders are born – that there is a genetic factor to leadership. This myth asserts that people simply either have certain charismatic qualities or not. That’s nonsense; in fact, the opposite is true. Leaders are made rather than born.”- Warren G. Bennis

Beyersdorf

“You must have a supplier relationship of constant improvement.”– W. Edwards Deming

Beyersdorf

AWARENESS of the need for change

DESIRE to participate & support the change

KNOWLEDGE on how to change

ABILITY to implement required skills & behaviours

REINFORCEMENTto sustain the change

QUANTITATIVE MEASURES

Survey - Total (#) of employees understand the nature of the change and why this change is needed Total (#) of testimonials

Participation rates (%) for on board with a change

Gap (%) between current knowledge levels and desired knowledge levels

Total (#) of expected performance results are achieved (demonstrated achievements)

Total (#) of employees who are rewarded as a percentage of the workforce Share price Operating income

A D K A R

QUALITATIVE MEASURES

Tenor of comments Satisfaction with answers given Credibility of source of information

Direction of level of interest over time (up or down) Employees’ fear of the unknowns being addressed

Discussion topics related to learning Reduction in resistance Access to the necessary information Capacity to learn

Demonstrated improvement in levels of capability & competence

Demonstrated proficiency in target behaviours Adoption rates Stakeholders feel positive about change

BENEFITS Business understands what is and isn’t working Able to communicate problems and find options early Focus attention on the most important reasons to change

Reduced risk of project failure Better engagement of employees Risk involved indentified Build momentum and address fears Enhanced job security and career advancement

Employees learned new technical skills, think as a team, share information, and set reasonable targets A coherent strategy on change is consistent across business Removal of barriers

Business to employ suitable governance framework Adjust processes as needed Employees able to apply new skills - using new processes/tools

Reduced time and cost to affect the change, and longer lasting results Encompasses the mechanisms and approaches so that the new way stays in place

POTENTIALCONSEQUENCES IF NOT ADOPTED

Low adoption Many debates over the reason for change Spread rumours / misinformation Denial of change

Low staff morale Employees not support / participate in change High team turnover within a Project

Limited skills Silo-based operations Individualistic thinking Clueless during transition and non-effective in future state

Low utilisation and up-take Expected performance results not achieved

Non-compliance with the new way (inefficiencies, breach of contractual agreement, legislation) Change doesn’t stick

DESIRED OUTCOME Stakeholders feel supported Stakeholders are engaged Stakeholders want to learn Stakeholders are involved Stakeholders are recognised for desired behaviours

T H E V A L U E O F

ADKAR Change Management Source: Mark Hui

“Only by binding together as a single force will we remain strong and unconquerable.”

- Chris Bradford

Beyersdorf

“Only by binding together as a single force will we remain strong and unconquerable.”- Henry Ford

Beyersdorf

“The key to the Toyota Way and what makes Toyota stand out is not any of the individual elements - but what is important is having all the elements together as a system. It must be practiced every day in a very consistent manner, not in spurts.“- Taiichi Ohno

Beyersdorf

“Why not make the work easier and more interesting so that people do not have to sweat?The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think’.“- Taiichi Ohno

Beyersdorf

“Standards should not be forced down from above but rather set by the production workers themselves.“

- Taiichi Ohno

Beyersdorf

“Don't look with your eyes, look with your feet. Don't think with you head, think with your hands.“

- Taiichi Ohno

“All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.“- Taiichi Ohno

Beyersdorf

“People who can't understand numbers are useless. The gemba where numbers are not visible is also bad. However, people who only look at the numbers are the worst of all.“- Taiichi Ohno

Beyersdorf

“When you go out into the workplace, you should be looking for things that you can do for your people there. You’ve got no business in the workplace if you’re just there to be there. You’ve got to be looking for changes you can make for the benefit of the people who are working there.“- Taiichi Ohno

Beyersdorf

“The slower but consistent tortoise causes less waste and is more desirable than the speedy hare that races ahead and then stops occasionally to doze. The Toyota Production System can be realized only when all the workers become tortoises.“- Taiichi Ohno

Beyersdorf

“If you are going to do kaizen continuously you've got to assume that things are a mess. Too many people just assume that things are all right the way they are. Aren't you guys convinced that the way you're doing things is the right way? That's no way to get anything done. Kaizen is about changing the way things are. If you assume that things are all right the way they are, you can't do kaizen. So change something!“- Taiichi Ohno

Beyersdorf

“All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.“- Taiichi Ohno

Beyersdorf

“Costs do not exist to be calculated. Costs exist to be reduced.“- Taiichi Ohno

Beyersdorf

“Where there is no Standard there can be no Kaizen.“

- Taiichi Ohno

Beyersdorf

“The more inventory a company has, the less likely they will have what they need.“

- Taiichi Ohno

“The only place that work and motion are the same thing is the zoo where people pay to see the animals move around.“- Taiichi Ohno

Beyersdorf

“And we are reducing the time line by reducing the non-value adding wastes.“- Taiichi Ohno

Beyersdorf

“We are doomed to failure without a daily destruction of our various preconceptions.“- Taiichi Ohno

Beyersdorf

“Data is of course important in manufacturing, but I place the greatest emphasis on facts.“- Taiichi Ohno

Beyersdorf

“My first move as the manager of the machine shop was to introduce standardized work.“- Taiichi Ohno

Beyersdorf

“Standards should not be forced down from above but rather set by the production workers themselves.“- Taiichi Ohno

Beyersdorf

“Ask 'why' five times about every matter.“

- Taiichi Ohno

Bruce Tuckman'sProgression of Team Development

NEXT STEPS• Options• Skilled• Anticipation• Excitement

FORMING• Excitement• Anticipation• Anxiety• Optimism

STORMING• Realism• Frustration• Dissatisfaction• Anxiety Adjustment

PERFORMING• Teamwork• Cohesiveness• Leadership• Performance

ADJOURNING• Separation Anxiety• Crisis• Dissatisfaction• Negativity

NORMING• Shared Goals• Coping• Acceptance• Team Cohesion

Beyersdorf

“Trust is knowing that when a team member does push you, they're doing it because they careabout the team.”

Beyersdorf

“Those who are inspired are willing to pay a premium or endure inconvenience, even personal suffering. Those who are able to inspire will create a following of people—supporters, voters, customers, workers—who act for the good of the whole not because they have to, but because they want to.”- Simon Sinek

Beyersdorf

“All we have is the undying belief of this one person of a world that exists in the future and his ability to communicate it in a way that lets us imagine it as clearly. All leaders must have two things: they must have a vision of the world that does not exist and they must have the ability to communicate it.”- Simon Sinek

Beyersdorf

“Addicted to the short-term results, business today has largely become a series of quick fixes added on one after another after another. The short-term tactics have become so sophisticated that an entire economy has developed to service the manipulations, equipped with statistics and quasi-science. Direct marketing companies, for example, offer calculations about which words will get the best results on each piece of direct mail they send out.”- Simon SinekInfographic published by Neil

Beyersdorf

“Because the work we’re doing now is better than the work we were doing six months ago. And the work we’ll be doing six months from now will be better than the work we’re doing today.”- Simon Sinek

Beyersdorf

“The goal of business should not be to do business with anyone who simply wants what you have. It should be to focus on the people who believe what you believe.”- Simon Sinek

Beyersdorf

“Companies that fail to communicate a sense of WHY force us to make decisions with only empirical evidence. This is why those decisions take more time, feel difficult or leave us uncertain.”- Simon SinekInfographic published by Neil

Beyersdorf

“It’s worth repeating: people don’t buy WHAT you do, they buy WHY you do it.”- Simon Sinek

Beyersdorf

“Great leaders are those who trust their gut. They are those who understand the art before the science. They win hearts before minds. They are the ones who start with WHY.”- Simon Sinek

Beyersdorf

“There are only two ways to influence human behavior: you can manipulate it or you can inspire it.”- Simon Sinek

Beyersdorf

“When faced with a result that doesn’t go according to plan, a series of perfectly effective short-term tactics.”- Simon Sinek

Beyersdorf

“We say WHAT we do, we sometimes say HOW we do it, but we rarely say WHY we do WHAT we do.”- Simon Sinek

Beyersdorf

“This is important because our behavior is affected by our assumptions or our perceived truths. We make decisions based on what we think we know.”- Simon Sinek

Beyersdorf

“There are many ways to motivate people to do things, but loyalty comes from the ability to inspire people.”- Simon Sinek

Beyersdorf

“Our need to belong is not rational, but it is a constant that exists across all people in all cultures.”- Simon Sinek

Beyersdorf

“Great leaders and great organizations are good at seeing what most of us can’t see. They are good at giving us things we would never think of asking for.”- Simon Sinek

Beyersdorf

“You have to be careful what you think you know.”- Simon SinekInfographic published by Neil

Beyersdorf

“Finding WHY is a process of discovery, not invention.”- Simon Sinek

Beyersdorf

“You don’t hire for skills, you hire for attitude. You can always teach skills.”- Simon Sinek

Beyersdorf

“Every day, the competition is doing something new, something better.”- Simon Sinek

Beyersdorf

“Those who truly lead are able to create a following of people who act not because they were swayed, but because they were inspired.”- Simon Sinek

Beyersdorf

“Only when the WHY is clear and when people believe what you believe can a true loyal relationship develop.”- Simon Sinek

Beyersdorf

“There are many ways to motivate people to do things, but loyalty comes from the ability to inspire people. Only when the WHY is clear and when people believe what you believe can a true loyal relationship develop.”- Simon SinekInfographic published by Neil

Beyersdorf

“There are leaders and there are those who lead. Leaders hold a position of power or influence. Those who lead inspire us.”- Simon Sinek

Beyersdorf

“Those who lead are able to do so because those who follow trust that the decisions made at the top have the best interest of the group at heart.”- Simon SinekInfographic published by Neil

Beyersdorf

“It’s not Bill Gates’s passion for computers that inspires us, it’s his undying optimism that even the most complicated problems can be solved.”- Simon Sinek

Beyersdorf

“Those who lead are able to do so because those who follow trust that the decisions made at the top have the best interest of the group at heart. In turn, those who trust work hard because they feel like they are working for something bigger than themselves.”- Simon SinekInfographic published by Neil

Beyersdorf

“However, if we’re starting with the wrong questions, if we don’t understand the cause, then even the right answers will always steer us wrong . . . eventually. The truth, you see, is always revealed . . . eventually.”- Simon Sinek

Beyersdorf

“Many companies have star employees and star salesmen and so on, but few have a culture that produces great people as a rule and not an exception.”- Simon SinekInfographic published by Neil

Beyersdorf

“Leadership is the ability to rally people not for a single event, but for years.”- Simon Sinek

Beyersdorf

“Regardless of WHAT we do in our lives, our WHY—our driving purpose, cause or belief—never changes.”- Simon SinekInfographic published by Neil

Beyersdorf

“Henry Ford summed it up best. “If I had asked people what they wanted,” he said, “they would have said a faster horse.””- Simon Sinek

Beyersdorf

“Great leaders, in contrast, are able to inspire people to act. Those who are able to inspire give people a sense of purpose or belonging that has little to do with any external incentive or benefit to be gained. Those who truly lead are able to create a following of people who act not because they were swayed, but because they were inspired.”- Simon Sinek

Beyersdorf

“This relationship starts to clarify the difference between a vision statement and a mission statement in an organization. The vision is the public statement of the founder’s intent, WHY the company exists. It is literally the vision of a future that does not yet exist. The mission statement is a description of the route, the guiding principles—HOW the company intends to create that future.”- Simon Sinek

Beyersdorf

“We are drawn to leaders and organizations that are good at communicating what they believe. Their ability to make us feel like we belong, to make us feel special, safe and not alone is part of what gives them the ability to inspire us.”- Simon Sinek

Beyersdorf

“Cultures are groups of people who come together around a common set of values and beliefs. When we share values and beliefs with others, we form trust. Trust of others allows us to rely on others to help protect our children and ensure our personal survival.” - Simon SinekInfographic published by Neil

Beyersdorf

“All organizations start with WHY, but only the great ones keep their WHY clear year after year. Those who forget WHY they were founded show up to the race every day to outdo someone else instead of to outdo themselves. The pursuit, for those who lose sight of WHY they are running the race, is for the medal or to beat someone else.” - Simon Sinek

Beyersdorf

“Charisma has nothing to do with energy; it comes from a clarity of WHY. It comes from absolute conviction in an ideal bigger than oneself. Energy, in contrast, comes from a good night’s sleep or lots of caffeine. Energy can excite. But only charisma can inspire. Charisma commands loyalty. Energy does not.”- Simon Sinek

Beyersdorf

“The farther right you go on the curve, the more you will encounter the clients and customers who may need what you have, but don't necessarily believe what you believe. As clients, they are the ones for whom, no matter how hard you work, it's never enough. Everything usually boils down to price with them. They are rarely loyal. They rarely give referrals and sometimes you may even wonder out loud why you still do business with them. "They just don't get it," our gut tells us. The importance of identifying this group is so that you can avoid doing business with them.”- Simon Sinek

Beyersdorf

“If the leader of the organization can’t clearly articulate WHY the organization exists in terms beyond its products or services, then how does he expect the employees to know WHY to come to work?”- Simon SinekInfographic published by Neil

Beyersdorf

“Average companies give their people something to work on. In contrast, the most innovative organizations give their people something to work toward.”- Simon Sinek

Beyersdorf

“Leadership requires two things: a vision of the world that does not yet exist and the ability to communicate it.”- Simon SinekInfographic published by Neil

Beyersdorf

“The lack of a clear set of values and beliefs, along with the weak culture that resulted, created the conditions for an every-man-for-himself environment, the long-term impact of which could yield little else than disaster. This is caveman stuff.”- Simon SinekInfographic published by Neil

Beyersdorf

“The role of a leader is not to come up with all the great ideas. The role of a leader is to create an environment in which great ideas can happen.”- Simon Sinek

Beyersdorf

“If they had started their sales pitch with WHY the product existed in the first place, the product itself would have become the proof of the higher cause—proof of WHY.”- Simon Sinek

Beyersdorf

Ken Stewart’sFour Tenets of Productivity

1) No More, No Less: Take the appropriate amount of time

2) Devil is in the Details - Observe the necessary details and omit what’s not

3) Pace and Purpose: Do not allow the pace to overshadow the purpose

4) Urgent or Important: Guard against others’ false urgency

www.linkedin.com/in/neilbeyersdorf

“When everything seems to be going against you, remember that the airplane takes off against the wind, not with it. ”

- Henry FordInfographic published by Neil

Beyersdorf

“The individual has been crushed by our style of management today.”

Beyersdorf

“Alone we can do so little, together we can do so much.”- Helen Keller

Beyersdorf

“The strength of the team is each individual member. The strength of each member is the team.”- Phil Jackson

Beyersdorf

“The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen fieldof endeavor.“

- Vince Lombardiwww.linkedin.com/in/neilbeyersdorf

“Silence - not dissent - is the one answer that leaders should refuse to accept.”- Warren G. Bennis

Beyersdorf

“Teamwork is the secret that make common people achieve uncommon result.”- Ifeanyi Enoch Onuoha

Beyersdorf

“Talent wins games, but teamwork and intelligence wins championships.”- Michael Jordan Infographic published by Neil

Beyersdorf

“The problem is that

most courses teach

what is wrong.”

Beyersdorf

“Individually, we are one drop. Together, we are an ocean.”- Emma

Beyersdorf

“Culture eats strategy for breakfast.”– Dr. Peter F. Drucker

Beyersdorf

“Every company, organization or group with the ability to inspire starts with a person or small group of people who were inspired to do something bigger than themselves.”- Simon Sinek

Beyersdorf

“If two men on the same job agree all the time, then one is useless. If they disagree all the time, both are useless.”- Darryl F. Zanuck

Beyersdorf

“When people don't unload their opinions and feel like they've been listened to, they won't really get on board.”- Patrick LencioniInfographic published by Neil

Beyersdorf

“It’s not just WHAT or HOW you do things that matters; what matters more is that WHAT and HOW you do things is consistent with your WHY.”- Simon Sinek

Beyersdorf

“In theory, theory and practice are the same. In practice, they are not.”

Beyersdorf

“3% of the problems have figures, 97% of the problems do not.”– W. Edwards Deming

Beyersdorf

“Making a wrong decision is understandable. Refusing to search continually for learning is not.”– Philip Crosby

Beyersdorf

“Leaders confuse the mere transfer of information to an audience with the audience’s ability to understand, internalize, and embrace the message that is being communicated.”

Beyersdorf

“You cannot teach a man anything, you can only help him find it within himself.“- Galileo GalileiInfographic published by Neil

Beyersdorf

“The entrepreneur always searches for change, repsonds to it, and exploits it as an opportunity.”– Dr. Peter F. Drucker

Beyersdorf

“It is far better to do the right thing wrong than to do the wrong thing right.”- Dr. Russell Ackoff

Beyersdorf

“Management’s job is to improve the system.”

Beyersdorf

"Give a man a fish and you feed him for a day;

teach a man to fish and you feed him for a lifetime.“

- Lao Tzu

Beyersdorf

“I have never met a man so ignorant that I couldn't learn something from him.“- Galileo GalileiInfographic published by Neil

Beyersdorf

“Everything must be made as simple as possible. But not simpler.”

Beyersdorf

“When people try to do what they can not do, they wish to give up.”

Beyersdorf

“Discipline is the bridge between goals and accomplishments.“

- Jim Rohn

Beyersdorf

“Seeing is believing, doing is knowing.“ - Neil Beyersdorf

Beyersdorf

“Being the leader means you hold the highest rank, either by earning it, good fortune or navigating internal politics. Leading, however, means that others willingly follow you—not because they have to, not because they are paid to, but because they want to.”- Simon SinekInfographic published by Neil

Beyersdorf

“You cannot change your destination overnight but you can change your direction overnight.“ - Jim RohnInfographic published by Neil

Beyersdorf

“Monetary rewards are not a substitute for intrinsic motivation.”

Beyersdorf

“Complexity is your enemy. Any fool can make something complicated. It is hart to make something simple.”

- Richard Branson

Beyersdorf

Levels of CMMI

Level 1 – Initial (Chaotic) - processes are (typically) undocumented and in a state of dynamic change, tending to be driven in an ad hoc, uncontrolled and reactive manner by users or events providing a chaotic or unstable environment for the processes.

Level 2 – Repeatable - some processes are repeatable, possibly with consistent results. Process discipline is unlikely to be rigorous, but where it exists it may help to ensure that existing processes are maintained during times of stress.

Level 4 – Managed - process capability is established, management can effectively control theAS-IS process by using process metrics. Management can identify ways to adjust and adapt the process to particular projects without measurable losses of quality or deviations from specifications.

Level 5 – Optimizing - process focus is on continually improving process performance through both incremental and innovative technological changes/improvements.

Capability Maturity Model Integration

Level 3 – Defined - processes are sets of defined and documented standard processes established and subject to some degree of improvement over time. These standard processes are in place and used to establish consistency of process performance across the organization.

Beyersdorf

“Information is not knowledge.”

Beyersdorf

“Tell me and I forget. Teach me and I remember. Involve me and I learn.”- Benjamin Franklin

Beyersdorf

“People need to know

what their jobs are.”

Beyersdorf

“Good leadership isn’t about Advancing yourself. It’s about advancing your team.”- John MaxwellInfographic published by Neil

Beyersdorf

“In the sciences, the authority of thousands of opinions is not worth as much as one tiny spark of reason in an individual man.“- Galileo GalileiInfographic published by Neil

Beyersdorf

“Never mistake activity for achievement.”– John Wooden

Beyersdorf

“The most important thing in communication is hearing what isn’t said.”– Dr. Peter F. Drucker

Beyersdorf

“Retroactive management

emphasizes the bottom

line.”

Beyersdorf

“Every successful quality revolution has included the participation of upper management. We know of no exceptions.— Dr. Joseph Juran

Beyersdorf

“Nothing happens until something moves.”

Beyersdorf

“Risk comes from not knowing what you are doing.”- Warren Buffett

Beyersdorf

“You’ve got to think about big things while you’re doing small things, so that all the small things go in the right direction.”- Alvin TofflerInfographic published by Neil

Beyersdorf

“Managing by results only makes things worse.”

Beyersdorf

“The only real valuable thing is intuition.”

Beyersdorf

“We're not good at everything, we're not good by ourselves. Our ability to build trust and relationships is the key to our survival as a race, and to thriving as idea makers.”- Simon SinekInfographic published by Neil

Beyersdorf

“An Individual committed to a group effort – that is what makes a team work, a company work, a society work, a civilization work.”- Vince Lombardi

Beyersdorf

“It’s management’s job to know.”

Beyersdorf

“Never doubt that a small group of committed people can change the world. Indeed it is the only thing that ever has.”- Margaret Mead

Beyersdorf

“You do not find knowledge in a dictionary, only information.”

Beyersdorf

“Life is change. Growth is optional. Choose wisely.”- Karen Clark

Beyersdorf

“Written reports stifle creativity.”- H. Ross Perot

Beyersdorf

“Management of outcomes may not be any more than a skill. It does not require knowledge.”

Beyersdorf

“Process improvement

programs are like

teaching people how to

fish. Strategy maps

and score cards teach

people where to fish.

- Robert S. Kaplan

Beyersdorf

“My greatest strength as a consultant is to be ignorant and ask a few questions.”– Dr. Peter F. Drucker

Beyersdorf

“Effective leaders understand the power of beliefs and values.”– Lesley Hunter

Beyersdorf

“If the leader of the organization can’t clearly articulate WHY the organization exists in terms beyond its products or services, then how does he expect the employees to know WHY to come to work?”- Simon SinekInfographic published by Neil

Beyersdorf

“Let me tell you the secret that has led me to my goal. My strength lies solely in my tenacity.”- Louis Pasteur

Beyersdorf

“Quality is the result of a carefully constructed cultural environment.”– Philip CrosbyInfographic published by Neil

Beyersdorf

“Imagination is the highest form of research.”

Beyersdorf

“Quality has to be caused, not

controlled.” - Phil Crosby

Beyersdorf

“Putting together an agenda before a staff meeting is like a marriage counselor deciding what issues she’s going to cover with a couple prior to meeting with them.”

Beyersdorf

“Quality is the result of a carefully constructed cultural

environment. It has to be the fabric of the organization,

not part of the fabric.” - Phil Crosby Infographic published by Neil

Beyersdorf

“An empowered

organization is one in

which individuals have the

knowledge, skill, desire,

and opportunity to

personally succeed

in a way that leads to

organizational success.”

- Stephen Covey

Beyersdorf

“The quality of your work,

in the long run, is the

deciding factor on how

much your services are

valued by the world.”

- Orison Swett Marden

Beyersdorf

“Improve quality, you automatically improve productivity.”

Beyersdorf

“Good is somebody who delivered and allowed the company to overcome obstacles, without leaving a profound impact on its culture. Great is somebody who leads his company to achievements and performance and value that nobody was expecting it had.”- Carlos Ghosn

Beyersdorf

“I love metrics. That’s

the way that you learn.

We can all make

assumptions, but when

you look at the

numbers that’s when

you know if you’re

being effective or not.”

- Anita McFaddenInfographic published by Neil

Beyersdorf

“Forget the words Talent Acquisition, forget employer branding and forget employee engagement. We need to talk about experiences.”- Zvi GoldfarbInfographic published by Neil

Beyersdorf

“A good recruiting process focuses and aligns recruiters to deliver the best to the organization. Ultimately, recruiting really should be viewed as a business partner, someone who is critical to the success of the business.”- Mathew CaldwellInfographic published by Neil

Beyersdorf

“Let the data tell the story. If you aren’t looking at the data, you are going by gut instinct, which we all cannot afford to do. Use that data to transform your company.” - Jenny DeVaughn

Beyersdorf

“People are entitled to

joy in work.”

Beyersdorf

“Traditionally, what separated an average company from a great company has been technology. We’re in the middle of a transformation. Today, what differentiates an average company from a great company is talent.”- Wade BurgessInfographic published by Neil

Beyersdorf

“Every time you do something that’s a little bit different, you are going to get some pushback and some questioning. That’s just part of the process. At the end of the day, no risk, no reward.”- Stacy Donovan Zapar

Beyersdorf

“A leader’s job is to help his people.”

Beyersdorf

“The principle objective of management should be to secure maximum prosperity for the employer, coupled with maximum prosperity for the employee.”- Frederick W. Taylor

Positional – formal authority based upon relative position and delegated duties. This is the most recognizable and easily definable type of power.Referent – the ability to attract others and build

loyalty through charisma and interpersonal skills.Expert – derived from the expertise of the person

and the organization’s need for this expertise.Information – stems from being well-informed and

up-to-date on the latest research, news, gossip, etc.Reward – the ability to give a reward (time off, gifts,

promotions, increased pay or responsibilities, etc.). It can be effective if used sparingly.Coercive – the use of threats, punishments, or

withholding rewards. This is the least effective form of power; it works in the short-term but builds no longstanding loyalty or commitment.

John French and Bertram Raven’s classic social power theory, we have six bases of power with which to influence those around us.

"The road to power is paved with hypocrisy, and casualties." –Frank Underwood

Beyersdorf

“If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.”

Beyersdorf

“We are here for an education.”

Beyersdorf

“I fear the day technology will surpass our human interaction. The world will have a generation of idiots.”

– Albert EinsteinInfographic published by Neil

Beyersdorf

“More leaders have been made by accident, circumstance, sheer grit, or will than have been made by all the leadership courses put together.”- Warren G. Bennis

Beyersdorf

“What makes a scientist great is the care that he takes in telling youwhat is wrong with his

results, so that you will not misuse them.”

Beyersdorf

“Being the first is about being daring, taking risks and being unique.”- Frédérique Scavennec

Beyersdorf

“Intellectual growth should commence at birth and cease only at death.”

Beyersdorf

“We are being ruined by the best efforts of people who are doing thewrong thing.”

Beyersdorf

“Accept the fact that we have to treat almost anybody as a volunteer.”– Dr. Peter F. Drucker

Beyersdorf

“If there isn't join in work, you won't get productivity, and you won't get quality.”- Dr. Russell Ackoff

Beyersdorf

“Empower your team. If we did not allow our teams to move fast and make decisions, I don’t think we would have had the success we achieved. Not only does it feed their desire to grow, it allows them learn and develop with real projects.”- Suzanne Myers Infographic published by Neil

Beyersdorf

linkedin.com/in/neilbeyersdo

“The most important investment you can make is in yourself.”- Warren BuffettInfographic published by Neil

Beyersdorf

“Understanding variation is the key to success in quality and business.”– W. Edwards Deming

Beyersdorf

“The most critical part in creating consistency is around transparent, proactive & frequent communication.”- Melanie Curtis

Beyersdorf

“You can't fake quality any more than you can fake a

good meal.” - William S. BurroughsInfographic published by Neil

Beyersdorf

“There must be consistency in direction.”

Beyersdorf

“Set an incredibly high bar for talent

and quality, and never ever

compromise. It’s also important to be

objective and make an unbiased

hiring decision. I urge you, set a high

standard and hold your clients to it.

It’s better to grow slowly and have

higher quality people.” - Laszlo BockInfographic published by Neil

Beyersdorf

Biomimicry – (bīōˈmiməkrē) the design and production of materials, structures, and systems that are modeled on biological entities and processes.

Beyersdorf

“Any two people have different ideas of what is important.”– W. Edwards Deming

Beyersdorf

“A leadership team is a small group of people who are collectively responsible for achieving a common objective for their organization.”

Beyersdorf

Biomimicry –

(bīōˈmiməkrē) the design and production of materials, structures, and systems that are modeled on biological entities and processes.Infographic published by Neil

Beyersdorf

“There is very little evidence that we give a hoot about profit.”– W. Edwards Deming

Beyersdorf

"The job of a leader is to teach,

coach, mentor, and inspire.”

- Harry Rever Infographic published by Neil

Beyersdorf

“Conflict is about issues and ideas, while accountability is about performance and behavior.”

Beyersdorf

“Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to know and understand.” – Albert Einstein

Beyersdorf

“Manage the cause, not the result.”– W. Edwards Deming

Beyersdorf

Components and Structure

of a world Class

Organization leading in Excellence

Beyersdorf

“There is no such thing as too much communication.”- Patrick Lencioni

Beyersdorf

Biomimicry –(bīōˈmiməkrē) the design and production of materials, structures,and systems that are modeled on biological entities and processes.

Beyersdorf

“Management’s job is to optimize the whole system.”

Beyersdorf

“Words may inspire, but only action creates change. Most of us live our lives by accident we live life as it happens. Fulfillment comes when we live our lives on purpose.”- Simon SinekInfographic published by Neil

Beyersdorf

“Knowledge is not intelligence and intelligence is not wisdom. Knowledge is nothing

more than an amassed familiarity with facts. These facts can be of any number of

things; scientific findings, mathematical principles, history, politics etc. All it tells us

is that a person has the ability to remember a great deal of information/facts.

The next aspect of this equation would be intelligence; or the ability to understand

facts and their interdependent relationships to each other. Just knowing a fact does

not allow someone to make the connection between them. That takes intelligence

and unfortunately this is where the majority of people stop. They believe that

intelligence is the end of know. It isn't.

Knowledge requires wisdom for it to be harmonious and beneficial. The problem

with wisdom is that it cannot be learned through science, reason or logic. True

wisdom can only be gained through experience and when all desires to achieve

personal profit, prestige, and power have been eliminated. It can also be gained

through self-sacrifice and suffering.” - UnknownInfographic published by Neil

Beyersdorf

Knowledge is NOT Intelligence and Intelligence is NOT Wisdom

“Nobody should try to use data unless he has collected data.”

Beyersdorf

“The mind is the receiver of innovative ideas and the transmitter of idealized solutions.”– Dr. Anwar El-Homsi

“Great companies don't hire skilled people and motivate them, they hire already motivated people and inspire them.”- Simon Sinek

Beyersdorf

“The ultimate test of any business is whether is leads to measure improvements in organizational performance.”– Heeseok Lee and Byounggu Choi

Beyersdorf

“The only inspection that must occur is the between the supplier and the customer during the transaction.”– Neil Beyersdorf

Beyersdorf

”Two percent of the people think.

Three percent of the people think they think.

And ninety-five percent of the people would rather die than think.”

- George Bernard ShawInfographic published by Neil

Beyersdorf

“The miracle is this… the more we share, the more we have.”

- Leonard NimoyInfographic published by Neil

Beyersdorf

Dale Edgar’s Cone of Learning

Beyersdorf

“I see and I forget. I hear and I remember. I do and I understand.” – Confucius

“Seeing is believing, doing is knowing.” – Neil Beyersdorf

“Seeing is believing,

doing is knowing.”

– Neil Beyersdorf

Beyersdorf

How We Learn and How Much We Remember

I see and I forget.

I hear and I remember.

I do and I understand.”

– Confucius

Beyersdorf

“Most problemsare caused by executing without thinking and thinking without executing." – Unknown

“For great leaders, The Golden Circle is in balance. They are in pursuit of WHY, they hold themselves accountable to HOW they do it and WHAT they do serves as the tangible proof of what they believe.”- Simon SinekInfographic published by Neil

Beyersdorf

“The price of excellence is discipline.The cost of mediocrity is disappointment.”- William Arthur Ward

Beyersdorf

”The single biggest problem in communication is the illusion that it has taken place.”- George Bernard Shaw

a collection of quotes in operational excellence, quality, and change

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neil beyersdorf infographic

cominneilbeyersdorf

cominneilbeyersdorf

cominneilbeyersdorf

bennis infographic

cominneilbeyersdorf

edwards deming infographic

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