9 minutes unleash the users

Unleash The Users

Aarhus Main Library

2007 – 2009

“To develop, test and

qualify methods and

tools for user

involvement that

matches current

issues.”

Of course…..it’s simple!

What is it all about?

• understanding and developing solutions that respond to the users needs

• uncovering new potential

How ….– Participatory design– Observations– Workshops– Cooperation– Traffic census– Personas– Social technologies– Questionnaires– User generated contents– Co-creation

What do the users think?

► The citizens are

unaccustomed to being

invited to provide ideas

and opinions……….

► The citizens show great

interest, demonstrate a

high level of involvement

and commitment, when invited

to participate.

What can we obtain?• The users become involved in

developing the future library.• Acknowledgement of needs, known as

well as unknown.• Challenging the users to new

approaches.

BUT

it is not the users that drive the process - they are a part of it.

REMEMBER

to show your respect for the hours contributed to the process by the participants.

How is it done?planning – planning – planning - planning

►before planning it isessential to “ground”

• That everyone participates in the whole process – all meetings etc.

• That you all are clear on each other and the assignment.

• That you are clear on the role of each member of the team.

• That everyone is committed to project.

• That you establish a meeting culture, so that all are clear on status and what is next.

before…during…after…

• Tasks:before: Identify the need and find the team

Grounding: Create a common ground

Exploration: Explore! Design: Design the

workshop, the interview, the survey………

Manifestation: Hold the workshop, the interview , the survey ……

Review the results Evolution: Evaluate

focusing on the future

The toolbox …..your overview

methods

What did we become aware of?

• It only makes sense to implicate those who are willing.

• When we involve, we must listen and act.• The Organization must be inclusive.• User innovation can open up the library.• Involving can open up the users.• Users do not get involved for your sake, but for

issues they burn for – it must have relevance. • Personal relations are more valued than we

have been aware of.• It takes time – devote the time that is necessary.

always remember…

• Rome was not built in one day! • Begin on a scale, that you feel comfortable with.

read, listen, see and learn more

• www.aakb.dk/brugerne .........downloads

What’s NEXT?

….. uncovering new potential in co-creation

with the users is the challenge…..bear in mind that the citizens want to contribute...

and…..everyone can benefit from the

participation of the citizens.

.