7 secrets for successful implementations
Post on 14-Apr-2017
206 Views
Preview:
TRANSCRIPT
ecolane.com © 2016
7 Secrets for Successful
Implementations(or the 7 mistakes that created these secrets)
Our webinar will begin shortly…
Wednesday, February 3, 2016
ecolane.com © 2016
7 Secrets for Successful
Implementations(or the 7 mistakes that created these secrets)
Daniel AndrlikVP, Business Development
daniel.andrlik@ecolane.com
Wednesday, February 3, 2016
2016
3
Webinar Overview
About 30 minutesFeel free to ask questionsFeedback welcomeWhite paper on this content provided at completion
2016
4
Why this topic?
Critical juncture in agency change management processRising pressure forcing technology improvementsAmong the top queries we hearEcolane strength
2016
5
Quick Poll
Have you gone through a transit software implementation before?
2016
6
All About Implementations
They’re not easy.
2016
7
Risk Management
Every tech implementation introduces changeFiguring out what will change is easyDoing the follow up
2016
8
#1 – Not Communicating With Customers
Share operational changesCommunicate your goalsWork with your software provider!
2016
9
#2 – Not Communicating With Partners
Senior centers and related facilitiesReservation process modificationsCommunicate changes to staff, sub-contractors, et al
2016
10
#3 – Not Communicating With Drivers
Plan for policy exceptions during implementationsIdentify leaders among the driversAnticipate changes in rider behavior
2016
11
#4 – Not Reviewing Your Data
Clean-up dataUpdate rider informationDo it BEFORE implementations!
2016
12
#5 – Assuming Management Needs No Training
Manager understanding is essentialResponsible for contact with vendors, partners, community, etc.Managers set expectations
2016
13
#6 – No Game Plan for Go-Live
Staffing coverageProcedure lists for service situationsReporting process for unexpected issues
2016
14
#7 – Forgetting to Cheer!
Change management requires effortEfficient software can build moraleCelebrate the effort
15 2016
Daniel AndrlikVP, Business Development
daniel.andrlik@ecolane.com
Please download our whitepaper on this topic at the link below or in the
handouts section in your control panel.
www.ecolane.com/7mistakes
top related