6 pack for hard times - how to engage individuals, teams, and systems (greg jonuk, learning...

Slide 1

6 Pack for Hard Times6 Pack for Hard Times

6 Pack for Hard Times

Greg Jonuk

RFT

with

BCPS

Learning Organization Practitioner

Respect in the

Workplace Facilitator

Toastmaster

Canadian Red Cross Violence

Prevention Educator

Prince George Disc

Sport Executive Member

Goal to open a Speech Coach &

Facilitation Business

Father of 2, husband of 1

& a Winnipeg Jet

Fan 2nd to none

If I have seen further

it is by standing

on the shoulders

of giants

Peter Senge Bob Chartier Etienne Wenger

EE

ENGAGEMENT

HAPPILY DETACHED ENGAGED

DISENGAGED UNHAPPILY

DEDICATED

SATI

SFAC

TIO

N(J

ob a

nd/o

r Org

aniz

ation

)

High

HighLow COMMITMENT(Team and/or Organization)

Engagement is a multi-dimensional

concept where high satisfaction & high

commitment intersect.

Engagement is a multi-dimensional

concept where high satisfaction & high

commitment intersect.

Gallup Reports Only 29% Of Folks are Engaged Despite the Many Benefits

Gallup Reports Only 29% Of Folks are Engaged Despite the Many Benefits

↑ Retention ↑ Productivity ↑ Client Service

↓ Hiring Costs ↑ Profits &/or Savings

↑ Client Satisfaction

↓ Absenteeism ↑ Shareholder Returns

↑ Client trust & Confidence

We all want to work in a great place!

The Three Lens of EngagementThe Three Lens of Engagement

Individuals

Teams Systems

A Shift & 2 Tools to Engage IndividualsA Shift & 2 Tools to Engage Individuals

Individuals

Tool #1

Tool #2

The Shift

The Shift for Engaging Individuals The Shift for Engaging Individuals

Action HeroRelationships, Possibilities,

Action

Task People

IQ

Hard Skills

EQ

Soft Skills

PerformanceManagement

Relationship Management

The Shift for Engaging IndividualsThe Shift for Engaging Individuals

A Shift & 2 Tools to Engage IndividualsA Shift & 2 Tools to Engage Individuals

Individuals

Tool #1: Feedback Model

Tool #2: 12 Minute Face-Time

The Shift:AH RPA

Task People

IQ EQ

Hard Soft

PM RM

The Shift for Engaging Individuals The Shift for Engaging Individuals

Feel free to say:a) Yesb) Noc) Not right now

The Feedback ModelThe Feedback Model

You first:What went well?

What would you

do differently?

What was tricky?

Would you like my feedback?

What I felt was tricky?

What I felt went well?

What I felt you could do differently?

Would you like some feedback?

A Shift & 2 Tools to Engage IndividualsA Shift & 2 Tools to Engage Individuals

Individuals

Tool #1: Feedback Model

Tool #2: 12 Minute Face-Time

The Shift:AH RPA

Task People

IQ EQ

Hard Soft

PM RM

The Shift for Engaging Individuals The Shift for Engaging Individuals 12 Minute Face-Time12 Minute Face-Time

Student

The Shift for Engaging Individuals The Shift for Engaging Individuals 12 Minute Face-Time12 Minute Face-Time

StudentAlexa (1)Ariel (2)Andy (3)Bob (4)Christine (5)Denise (6)Eddy (7)Gretchen (8)Hallie (9)Indigo (10)Jack (11)Janice (12)Kent (13)Kristina (14)Lisa (15)Leo (16)Matt (17)Mercedes (18)Nancy (19)Pete (20)Ross (21)Stacey (22)Steve (23)Terri (24)Violet (25)

The Shift for Engaging Individuals The Shift for Engaging Individuals 12 Minute Face-Time12 Minute Face-Time

Student Monday(2,9,16,23,30)

Tuesday(3,10,17,24)

Wednesday(4,11,18,25)

Thursday(5,12,19,26)

Friday(6,13,20,27)

Alexa (1)Ariel (2)Andy (3)Bob (4)Christine (5)Denise (6)Eddy (7)Gretchen (8)Hallie (9)Indigo (10)Jack (11)Janice (12)Kent (13)Kristina (14)Lisa (15)Leo (16)Matt (17)Mercedes (18)Nancy (19)Pete (20)Ross (21)Stacey (22)Steve (23)Terri (24)Violet (25)

The Shift for Engaging Individuals The Shift for Engaging Individuals 12 Minute Face-Time12 Minute Face-Time

Student Monday(2,9,16,23,30)

Tuesday(3,10,17,24)

Wednesday(4,11,18,25)

Thursday(5,12,19,26)

Friday(6,13,20,27)

Alexa (1)        Ariel (2)        Andy (3)        Bob (4)        Christine (5)      Denise (6)        Eddy (7)        Gretchen (8)        Hallie (9)        Indigo (10)        Jack (11)        Janice (12)        Kent (13)        Kristina (14)        Lisa (15)        Leo (16)        Matt (17)        Mercedes (18)        Nancy (19)        Pete (20)        Ross (21)        Stacey (22)        Steve (23)        Terri (24)        Violet (25)        

June 2June 3

June 4 (am)June 4 (pm)

June 5June 6

June 9June 10

June 11 (am)June 11 (pm)

June 12June 13

June 16June 17

June 18 (am)June 18 (pm)

June 20June 19

June 23

June 25 (am)June 24

June 25 (pm)June 26

June 27June 27

A Shift & 2 Tools to Engage IndividualsA Shift & 2 Tools to Engage Individuals

Individuals

Tool #1: Feedback Model

Tool #2: 12 Minute Face-Time

The Shift:AH RPA

Task People

IQ EQ

Hard Soft

PM RM

A Shift & 2 Tools to Engage TeamsA Shift & 2 Tools to Engage Teams

Teams

Tool #1: Team Charter

Tool #2: Stand Up

The Shift: From

Sickness toWellness

A Shift & 2 Tools to Engage SystemsA Shift & 2 Tools to Engage Systems

Systems

Tool #1: Open Space

Tool #2: Interview Matrix

The Shift: Controlling

Space toCreating Space

Systems

Systems

A Shift & 2 Tools to Engage SystemsA Shift & 2 Tools to Engage Systems

Systems

Tool #1: Open Space

Tool #2: Interview Matrix

The Shift: Controlling

Space toCreating Space

Howdo we make

Learning Organizations?

Communities of practice are groups of people who

share a concern or a passion for something they do and learn how to do it better as

they interact regularly.

(Etienne Wenger)

Communities of practice are groups of people who

share a concern or a passion for something they do and learn how to do it better as

they interact regularly.

(Etienne Wenger)

Strategically create a LO through encouraging & supporting CoPs

Strategically create a LO through encouraging & supporting CoPs

Coaching

Project Management

Health & Wellness

Workplace Safety

Public Speaking

First AidTechnology

Continuous Improvement

Citizen Engagement

LEAN

Staff Engagement

Performance Management

The Learning Organization

?

Social

Green Team

Tactically create a LO through Practice

Tactically create a LO through Practice

JOB

PRACTICE

JOB PRACTICE

Hired Step-up

Paid +/- payment

Job Description

None

Performance is Measured Informal

Compliance Voluntary

Bureaucratic Entrepreneurial

Professional Amateur

Logic Passion

Strategically create a LO through encouraging & supporting CoPs

Strategically create a LO through encouraging & supporting CoPs

Coaching

Project Management

Health & Wellness

Workplace Safety

Public Speaking

First AidTechnology

Continuous Improvement

Citizen Engagement

LEAN

Staff Engagement

Performance Management

The Learning Organization

?

Social

Green Team

The Toolbox InventoryThe Toolbox Inventory

Individuals

Teams Systems

Feedback Model

12 min. Face-Time

Team Charter

Interview Matrix

Open Space

Stand Up

Check-In/Check-Out

Creative Performance

Talk Show