5 tips for an awesome kb: how to use confluence for your public knowledge base
Post on 19-Oct-2014
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How to use Confluence for your public knowledge base
Jeremy LargmanSelf-Help Guru
5 Tips for an Awesome KB
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Whoʼs Jeremy?
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Do you prefer self-service?
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①Templates
④Engage Your
Audience⑤
Content Management
②Organization ③
Subscription
Confluence is a great KB
Templates make it easy...
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1
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Organization
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Spaces LabelsHierarchy
Subscriptions3
Email Mail PageRSS
Engage Your Audience
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Content Survey Plugin
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5
Summary
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• Rich, consist content with templates• Organization• Different subscription mechanisms• Participatory• Survey capability
#summit11
Confluence is a Knowledge Base is a full-featured
solution! #summit11“”
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