2nd southern africa regional customer services, quality of service (qos) and billing lansmore hotel,...

2nd Southern Africa Regional

Customer Services, Quality of Service (QoS) and Billing

LANSMORE Hotel, Gaborone, Botswana, 16 -18 September 2015 Botswana

TDM Overview

1

TDM Overview - Strategic Statements

2

Vision

Mission

Corporate Slogan

Values

To be leader in the provision of integrated communication solutions with an intervention in the regional market

To offer high quality communication solutions to operators, organizations and to the people, in view of a sound social and economic development of the country

To allow people to communicate and develop Mozambique

•Customer care

•Innovation

•Professionalism

•Integrity

•Social responsibility

Voice Communication service Serviços-1.mp4

• Post Paid /Pre Paid • CDMA

• Virtual Calling Card• Suplementary services on fixed line (voice mail, follow me,

call forward, etc)

• Public phone

• Televoting

• Toll Free

• Voice Mail

3

DATA, INTERNET SERVICE AND MULTIMIDIA

• ISDN

• Leased Line

• TDM Evolution(VPN, IP, MPLS)

• Dedicated Internet

• Fax 2 Mail

• Broad Band (ADSL)

• Internet / cdma TDM_2.mp4

• Video conferencing 4

ADSL AUTOMATED PROVISIONING

Supported by SACTELA

• Creation

• Modification

• Service termination

• Update on AAA, according to Billing package

5

ADSL SYNCRONIZATION ENGINE

According to package in Billing System• Corrects the Bandwidth in AAA• Corrects the Time Restriction (navigation valid period) in

AAA • Corrects the zone in accordance with AAA subscriber prefix• Fixes the IDcard in AAA• Fixes BNAS parameters (data rate, Bind Mode, etc.) in AAA • Close the connection on AAA (state = Closed) for non-active

Subscribers in Billing system(Disconnected )• Non existent subscribers in Billing (test subscr., fraud, etc.)• Subscribers with outstanding requests; after request closing

(start billing) the system opens the link in AAA

6

ADSL SYNCRONIZATION ENGINE

Syncronization Report

7

Quality of Service

ITU-T Rec. E. 800 defines QoS as “collective effect of service performance which determines the degree

of satisfaction of a user of the service”

8

KPI´S FOR ADSL JANUARY - JUNE 2015

9

ADSL MONTHLY TRAFFIC

Janeiro_2015

Fevereiro Março Abril Maio Junho0

20,000,000

40,000,000

60,000,000

80,000,000

100,000,000

120,000,000

140,000,000

DownloadUpload

Mês

Mb

10

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BILLING & CUSTOMER CARE

+

SPDA

G. COLLECT

SACTELA

GAIA

SGI

ERICSSONANS

COMERCIAL

ERICSSONAXE10

MTP(Via X.25)

ITALTEL UT100EMULADOR TAPE

CDMA VOZ

CDMA NET

ADSL

IN/OC S

SOFTSWITCH

MULTI BIT

ECCS

ICCS

CONSOLAS

SI

SAI

SCRIPTS

RASDI

INCONSIST

ITEMS SWITCHING CENTER

12

13

12/3/2013 9:06:30 AM

S I G A M

iTEMS / IT ARCHITECTURE FOR APLICATIONS AND INTERFACES

Erricson Collect CDR System

Italtel Collect CDR System Sistema de Gestão

de Inconsistências Oracle

Finantion

Sistema de Actualização de Linhas de Assinantes Sistema Partilhado de Detecção de Avarias Sistema Integrado de Gestão, Administração & Gestão (SIGAM)

ERICSON AXE - 10

ITALTEL

UT 100

ERICSON.

ANS

VSAT

MAPUTO

CDMA VOICE

CDMA

NET

ADSL

IN

ECCS

ICCS

CONSOLA VIRTUAL

SACTELA

SPDA

LTM FACTUR. COMERC.

LTM COMERC. (FACTUR.)

TELEVI

SA

TELECONTA

INDICAD.

GET

INDICAD. DE

GESTÃO

BALANÇO FACTURAÇÃO

BANCOS DÉBITO

DIRECTO

Mediation System G. Collect v. 5.2

BILLING & CUSTOMER

CARE

GAIA V6.1

SGI

OF

CDR

PAYSHOP

iTEMS

SITES FOR CDRs COLLECTION OLHA DE CDR´s

BANCOS ATM E

BALCÕES

SOFT

SWITCH

RA

(SDI)

CHALLENGES

• Competition with mobile operators• Customer retention• Competitive pricing plans• Deliver the right product to the customer• Convergent billing• VoIp Billing• Billing accuracy• Meet the customer needs• The customer need better quality at low price• The telecom operator need high revenue at low

cost14

THANK YOU

Muito Obrigado!

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