2.1 local government benchmarking solace
Post on 14-Jun-2015
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Public Services Improvement Conference
Thursday 24 November 2011
Benchmarking and Transparency
Ronnie Hinds,
SOLACE (Scotland)
PURPOSE
• Drive improvement• Increase efficiency• Raise service quality• Make best practice ‘viral’• Strengthen accountability
INDICATORS
• Relevant to services and to councils• Unambiguous and clearly understood• Underpinned by timely data• Accessible with clear guidelines on their
application• Statistically and methodologically robust• Consistently applied across services and councils• Cost effective to collect
BENCHMARKING
• Indicators are ‘can openers’• Policy and other contexts• Relationship between benefits and costs• Family groups• Integral to self evaluation
REPORTING
• Public and transparent• Local context• Consistent presentation
NATIONAL
LOCAL
FINAL DESTINATION?
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