2014 new directions in student development lean initiatives’ impact on student services presenters...

2014 New Directions in Student Development

Lean Initiatives’ Impacton Student Services

PresentersTanisha Latimer Davis – Dean of Enrollment ManagementDavid Rosenbaum – Associate Dean of StudentsCindy Klauck – Dean of Counseling & Career PlanningTamatha Sells – RegistrarAndy Omundson – Dean of Students

Piedmont Technical College Mission:

“Piedmont Technical College transforms lives

and strengthens communities by providing

opportunities for intellectual and economic

growth.”

Strategic Objective C.2.3Implement Lean Principles!

LEAN =

Business processes which require

less human effort, capital

investment, space, materials

and time in all aspects of

operation

VALUE STREAM =

Specific activities required

from start to finish

• Confusion

• Motion/Travel

• Waiting

• Processing

7 Mudas (“Waste”)

• Inventory

• Defects

• Overproduction

A3 PROCESS =

A methodology for getting to

the root cause of the problem

• Over 300 PTC faculty & staff have been trained in LEAN principles, VSM & A3 problem solving

• 37 of 42 (88%) of Student Development staff trained in LEAN principles (5 are currently in Spring 2014 class)

“Initiate and incorporate LEAN

principles and practices in

daily work in pursuit of

continuous improvement.”

Position Description Statement

Recent A3 projects related toStudent Services

Admission ApplicationTurn-Around Time Jobs At A Glance Student Activities

Approval

Class Cancellation Notifications Transcript Evaluations Advisement

Financial Aid Processing Scholarship Process Student Schedule

Financial Aid Communications Veteran Benefits Instant Admissions

Financial Aid Award Posting Contacting SS Offices New Student Orientation

Addressing Undecided Students Locating SS Offices & Classrooms Caps & Gowns

Financial Aid Office Wait Time Admissions Deadline Dates Graduation Application

Placement Test Availability Tutoring Early Alert System

Direct Deposit Set-Up Transfer Course Equivalents

Tanisha: Instant Admissions (A3)

David: New Student Orientation (A3)

Cindy: Early Alert

Tamatha: Graduation Application Process (VSM)

Caps & Gowns (A3)

Today’s Topics

QUESTIONS?

Thank you for attending!

Remember to…

Think LEAN!

Contact InformationPiedmont Technical College

P.O. Box 1467Greenwood, SC 29649

Tanisha Latimer DavisDean of Enrollment Management

Phone: (864) 941-8357Fax: (864) 941-8403latimer.t@ptc.edu

Cindy Klauck, LPCDean of Career Planning & Counseling

Phone: (864) 941-8685Fax: (864) 941-8755

klauck.c@ptc.edu

Carol PaguntalanDirector of Academic Advisement

Phone: (864) 941-8679paguntalan.c@ptc.edu

David RosenbaumAssociate Dean of Students

Phone: (864) 941-8377Fax: (864) 941-8709

rosenbaum.d@ptc.edu

Tamatha L. Sells, M.A.Registrar

Phone: (864) 941-8363Fax: (864) 941-8566

sells.t@ptc.edu

Andy OmundsonDean of Students

Phone: (864) 941-8376Fax: (864) 941-8709

omundson.a@ptc.edu