2013.11.28 expert session sap solution manager @ expertum - are you also still struggling to get...

Efficiently managing your IT solution

ALM Expert Session

Oliver Buyssens

Sigrid De Smet

4/09/2014

Agenda

Expertum presentation

Solution Manager offering

ALM with SAP Solution Manager

Benefits of the Solution

Future Roadmap

2

Expertum

History

Founded in April 2006 by 2 ex-SAP BeLux employees

Partnerships

Today

Team of 50+ SAP Experts and Project Managers

Mission

Exceed client expectations by providing top-quality expertise

Provide our people a safe environment for personal and professional growth

Strength

Highly skilled & experienced SAP consultants in all SAP areas, combined with

a wide industry knowledge in several domains

3

Expertum Competence Areas

Focus ALM team

Full ALM implementations

Business Process Mngt

Run SAP Like a Factory

ITSM

PPM for IT

SAP Solution Manager

4

Knowledge Management

- Product & Service

Development

Project Management

(PM)

Supply Chain Management

(SCM)

Product Lifecycle

Management (PLM)

Application Lifecycle

Management (SolMan

+NW)

Governance, Risk, and

Compliance (GRC)

Business Intelligence (BI:BW/BO +

HANA)

Finance & Controlling

(FI/CO)

SolMan offering

5

Customer Pain Points

6

Value of SolMan - ALM

7

Offering of SAP SolMan

8

Business Case

9

Business Case

Document and control the business processes over the full lifecycle

Identify requests and implement projects and changes on a structured and integrated manner

Make sure that what we implement, is tested and validated in a qualitative and transparent way

10

ALM with SAP SolMan

11

Incidents

BPML

Test Workbench RBPD

ChaRM BPCA

CDMC

BPMon

Business Process Model

12

What is BPML?

Business Process Master List

Basis function for running ALM

Central structure for your documentation

Enterprise structure

Master data

Business scenarios/process/process step

Interfaces scenarios

Extendable to Test Management

BPML must be understandable for everybody, both business and IT

13

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

BPML Content

14 14

14

Documentation

Transactions

Roles

Customizing

Testscenarios

Developments

BPML

BPML

15

Approach to start a BPML

Jump-Start your Business Process Master List with RBPD & CDMC

RBDP = Reverse Business Process Documentation

Based on the standard delivered Business Process Repository

Based on a pre-determined analysis concept

Used as input to define your own specific BPML

CDMC = Custom Development Management Cockpit

Analysis of your Custom Code in order to complete the BPML

Get an in-depth view on custom code

16

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

How does RBPD work?

17

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

RBPD

18

What is the value of RBPD for you?

The technical analysis reveals all used standard objects in your SAP Solution

It gives an understanding of what was implemented

It serves as basis for building your own Business Process Model

It provides available test cases and scenarios

It provides available configuration documentation

It can be done periodically, for example before an upgrade project

19

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

What is CDMC?

Get an in-depth view on custom code:

How many custom code objects do we have?

Is all custom code still used?

What is the quality of the custom code?

What type of custom code do we have in our solution?

What does custom code cost me?

What custom code is riskful?

20

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

CDMC

21

What is the value of CDMC for you?

Full view on customer objects

Used to complement the customer BPML

Reduced number of customer developments

Reduced maintenance costs

Reduced costs for upgrades

22

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

What is the added value of BPML?

It gives one uniform view on your Business Processes (3-levels)

It can be used for both SAP and non-SAP applications

It serves as one source of truth for your business and IT documentation

It provides the framework to support further functions in SAP SolMan

Documented processes and functions are re-useable

It allows transparent and structured testing

It enables support optimization

You need to identify your processes to monitor them

23

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

Wrap up

24

RBPD

CDMC

BPML

Process structure Process documentation

Transactions Developments Configuration

Test scenarios

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

Testing

25

What is the Test Workbench?

26

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

Test Options for SolMan

27

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

How does the Test Workbench work?

28

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

Test Workbench

29

What is the value of the Test Workbench?

Central tool to store all test documents

Central tool to access and execute test plans

Ability to perform risk based testing

Defect management integrated with service desk and change management

30

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

ITIL proces

31

What is ITSM?

Every request to solve an issue can be defined as an incident, a problem or a request for change

IT Service Management is the application to follow changing business requirements according to ITIL

Different types of change exists

All requests are registered via ITSM

Changes can be linked to BPML

Changes can be linked to test cases

32

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

ITSM integrated in SolMan 7.1

33

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

1 Unified change process

34

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

Transport of objects

35

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

Change & Transport System

ABAP CTS

CTS+ : non-ABAP objects

36

Central CTS

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

Incident and change

37

Impact Analysis

38

What is BPCA?

Business Process Change Analyzer

Risk based testing.

Based on technical impact analysis.

39

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

BPCA

40

What is the value of BPCA?

Analysis of the impact and risk of every change done in the system

Automatic determination of impacted business processes

Easy creation of test plan and packages

41

Incidents

BPML

Test Workbench RBPD

ChaRM

BPCA

CDMC

Test execution via the Test Workbench

42

Take Aways

43

Summary : Take Aways

SolMan is a tight integrated application

It allows easier identification of critical business processes

It documents and provides alignment on used business processes

It helps improve the quality of documentation

It enables to test with less effort, and better quality

ChaRM is fully integrated with: Business Processes

Test Managment

Actual transport requests

You can get a full view and control on the impact and risk of changes done to your applications

It enables improved support

44

Incidents

BPML

Test Workbench RBPD

ChaRM

CDMC

BPCA

Future Direction

45

Future Roadmap

46

Future Roadmap

47

New Technologies

48

PPM for IT

49

EhP Effort Analyzer

50

Thank you for listening!

Any questions?

Sigrid De Smet

Oliver Buyssens

Sigrid.de.smet@expertum.net

Oliver.buyssens@expertum.net