2 communication models - bernd schmid (oxford lectures)

1Institute for systemic consulting, Wiesloch (Germany)www.isb-w.de

Communication models

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2Institute for systemic consulting, Wiesloch (Germany)www.isb-w.de

The cultural encounter model

of communication

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Model of „mechanical“ communication

Sender A

Receiver BChannel

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Model of communication as

cultural encounter

Commu- nication/ encounter

Reality of person or system A

Reality of person or system B

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Implications of the cultural encounter model

1. describes communication as encounter of cultures (personal, professional, regional, etc.)

2. does not assume, that mutual understanding is normal

3. each communicator involved is predominantly orientated to his/her own reality

4. necessary to study the realities of the sender and of the recipient

5. assumes, that creating shared reality is a necessary extra effort

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Encounter levels of communication

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Roots and transformations

1. based on Schiff et al.1975 (discount levels)

2. problems usually appear on level 4 but are due to mismatching on level 1-3

3. changes in Schiffs terminology in order to describe relationships between equals

4. shows different levels of shared frame of references, which build up into shared realities

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Transformations of Cathexis-concepts by Bernd Schmid

• Discount + account + recount• Redefine + define + codefine• Discount levels

levels of matching realities• Symbiosis enlargements of

horizons (e.g. organizations) responsibility–dialogs + -culture

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Based on Schiff et. al.Cathexis reader

• frame of reference: a meta program which integrates all ego-states and their interaction

• the ego-states activate frames of reference and frames of references activate ego-states and interactions

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Transformed

• Frame of reference/culture: Metaprogram which organizes roles and plays.

• Professional roles activate frame of references and frame of references activate roles and the interplay of roles.

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Encounter of realities

• essential communicative competence: clarifiing and creating frames of references

• regulating consciously attention on clients and also on professional steps to encounter of realities

• internal and external creating of reality and establishing a shared reality

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12Institute for systemic consulting, Wiesloch (Germany)www.isb-w.de

The dialog-model of communication

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Dialog-model of communication

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The dialog-model of communication

1. refers to the intuition concepts of Berne, Jung and Erickson,

2. shows, how methodical and intuitive levels of communication together contribute to co-creative realities,

3. professional competence and organizational culture depend on focussed dialogs between these spheres.

4. Analytical and methodological processes on the surface in dialog with intuitive, creative, meaningful background forces set the stage for personal and professional self-guidance and for performance and vitality in complex organizations.

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„narrative“ dimensions of who or what meets in the

dialog?

Behavior

Attitudes

Personal myths

Myths +traditions from other

backgrounds

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Foreground > Background are observers categories

1. What is considered as foreground / in which context?

2. clinical TA: psychological and developmental background (motivation, reenacting, biography)

3. organizational work: needs more dimensions of reality like organizational roles, structures, market dynamics, technical and economical criteria in shaping processes ( content and context )

4. others: meeting of society forces of all kind (e.g. milieu)The content on this slide is licensed under a Creative Commons Attribution 3.0 License. Creative Commons Namensnennung 3.0 Deutschland Lizenz.

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The challenge

1. not habitually bringing background to the foreground

2. create and take care of useful foreground communication

3. in accordance and/or dialog with helpful backgrounds

4. sensible for background forces at work5. leave room for what is creating itself

intuitively6. meta-communication if necessary

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