1150 tom acmasocmediaroadmap2011
Post on 29-Nov-2014
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Social Media: lessons from the front line
Today
The Road So Far Lessons Learnt
Me
What is ACMA?
Sixteen months --the Road So Far
• Distribution is king• Go where the crowds are• Give them what they want• When and where they want it• Great user experience• User centric• Authentic and Real
Our Principles
No More Department Store ThinkingNor Digital White Elephants!
acma.gov.au
Go to Where the Crowd Is
Old IdeaNewer Idea
USER ENGAGEMENT
Users want it however, wherever, whenever
It is Not About the
Technology
TargetedContent
I Want To Be An Astronaut
Based on real needs and wants
CREATING THE VALUE
And an engaging user experience
Beautifully Designed
Useful, Delightful and Surprising
A Journey to a New Destination
Game Plan
Establish Presence and learn the web 2.0 way– 85 application accounts
Front line apps
Social in Social
Innovation Platform
Lessons Learnt
• Go to where the crowd is
Not everyone wants to engage!
Facebook.oz = 97 % of social networking
Twitter: powerful channel to influential's
Ride the news wave
Real events are still powerful
Look for real life opportunities
Usual publishing rules apply
Images Work
Where to from here
Web as a platform
CRM
campaigns
Self-serve
mobile
websites
chat Social media email
Federatedsearch
Membership
Authentication
Enterpriserepositories
visits
Reputation
Campaignmanagement
Casemanagement
sentiment
publishing
feeds
Events
Industry
Social
Citizens
Influential's
Government
Think of your social universe
Direct marketing meets social networks = Social CRM
How do we get real participation?
Digital elites talking to each other?
Arab Spring
Vodafail
Gov 2.0 is a one way trip
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