1111 case story health care low investment high flexibility increased capacity

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Case storyHealth Care

• Low investment• High flexibility• Increased capacity

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• Lack of capacity occationally forces patients out in not intended areas

• Nurses have to spend more time to see patients in these areas, as they have no possibility to call for assistance

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Installing a wireless pull cord switch on the bed

• Low installation cost – just install the DTI unit on the bed and plug-in 230V• Increased flexibility to place the bed/patient• Increased efficiency of the nurses work

4444

pull-cord switch

DA1 DECT module

230VAC - 12VDC power supply unit

Compatible with the existing KIRK DECT infrastructure

5555

A pre-defined text message to a pre-defined extension number

Assistance bed 3

6666

• Low investment• High flexibility• Increased capacity

7777

Case storyRetail

Need HELP?

• Good customer service • Efficient personal • Low installation costs

Need HELP?

ASSISTANCERADIO/TVPRESS FOR ASSISTANCE

8888

• A big national supermarket with many shops accross the country• Tender for a wireless telephony system for each of the outlets

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• Two important demands to the system:

• Rugged and reliable handsets• Customer service switches

PRESS FOR ASSISTANCE

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Customer service switches are realized by means of ECT DTI sytem.

Advantages:Wireless = very low installation costUsing the existing Polycom DECT infrastructure = No additional cost of infrastructure

PRESS FOR ASSISTANCE

ASSISTANCERADIO/TV

ECT DECT module (DA1) and 230V PSU inside

11111111

PRESS FOR ASSISTANCE

ASSISTANCERADIO/TV

Go to Radio/TV

A pre-defined text message to a pre-defined extension number

12121212

• Good customer service • Efficient personal • Low installation costs

Need HELP?

13131313

Case story Retail

• Good customer service • Efficient personal • Low installation costs

Supervisor call for Automated Check Out (ACO)

PRESS FOR ASSISTANCE

ASSISTANCEAutomated Check Out

Need

HELP?

14141414

Installation of Self-Service-Payment (or ACO) in supermarkets adds the capacity and reduces the salery cost.

Problems with Self-Service:• Some goods may be connected with an age limit (spirits, wine, beer, etc.)• Bar codes can be impossible for the system to detect• Eventhough the concept is Self-Service, some customers may have problems

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If scanning goods connected with an age limit (goods with restriction), a visual alarm (lamp) typically turns on, indicating that assistance is needed.

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PRESS FOR ASSISTANCE

Introducing the automatic and/or manual ‘call for assistance’ will address both problems.

ASSISTANCEAutomated Check Out

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Customer service switch: Input 1 of the ECT DTI sytem. Scanning goods with restriction: Input 2 of the ECT DTI sytem.

Advantages:Wireless = very low installation costUsing the existing Polycom DECT infrastructure = No additional cost of infrastructure

PRESS FOR ASSISTANCE

ASSISTANCEAutomated Check Out

ECT DECT module (DA1) and 230V PSU inside

18181818

PRESS FOR ASSISTANCE

ASSISTANCEAutomated Check Out

Go to ACO 5

A pre-defined text message to a pre-defined extension number

19191919

• Good customer service • Efficient personal • Low installation costs

PRESS FOR ASSISTANCE

ASSISTANCEAutomated Check Out

Need

HELP?

20202020

ECT A/S, Sintrupvej 23, DK8220 Brabrand, DENMARK

Contact:

Knud MadsenTel: +45 8744 1230 Mob: +45 2465 6233mail: kma@ect.dk