1- project on employee retention

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A PROJECT REPORT ON

(EMPLOYEE RETENTION)

SUBMITTED BY

(KRUTHIKA RAO)

FOR THE DEGREE OF

THE BACHELOR OF MANAGEMENT STUDIES

UNIVERSITY OF MUMBAI

UNDER THE GUIDANCE OF

(MR.VENKAT IYER)

S.I.E.S. COLLEGE OF COMMERCE AND ECONOMICS

SION (EAST), MUMBAI – 400022

ACADEMIC YEAR 2007-200

DECLARATION

I, Kruthika Rao), studying in the Third Year of

Bachelor of Management Studies course in the academic year

2007-08 at S.I.E.S College of Commerce & Economics, Sion

(East), hereby declare that I have completed the project

titled , ” Employee Retention)” as a part of the course

requirements of Bachelor of Management Studies of

University of Mumbai.

I further declare that the information presented in this

project is true and original to the best of my knowledge.

Date: 17.09.2007

Place: Mumbai

(Kruthika Rao)

CERTIFICATE

I MR. Venkat Iyer) hereby certify that Kruthika Rao)

studying in the Third Year of Bachelor of Management

Studies course at the S.I.E.S College of Commerce &

Economics, Sion (East), has completed a project on

” Employee Retention)”, under my guidance in the

academic year 2007-08.

I further declare that the information presented in this

project is true and original to the best of my knowledge.

Place: Mumbai (Mr. Venkat Iyer)

College Seal PRINCIPAL

(Dr. Mrs. Sheela Nabar)

ACKNOWLEDEGEMENT

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1. HUMAN RESOURCE MANAGEMENT

2. EMPLOYEE RETENTION

3. KEi’s EMPLOYEE RETENTION WHEEL

. 1! WAYS TO RETAIN YOUR EMPLOYEE

". 1! FACTORS THAT AFFECT EMPLOYEE RETENTION

#. SOLUTION FOR THE PROBLEM

$. EMPLOYEE RECOGNITION INCREASES RETENTION

%. SOME E&AMPLES OF NEW AGE HR PRACTICES

'. BPO SECTOR INUSTRY

1!. CASE STUY ON WIPRO

) ABOUT THE COMPANY

*) WIPRO BPO FOR HR PRACTICES

+) CHALLENGESFOR A HR PROFESSIONAL IN BPO

,) ANALYSIS AN BRIEF STUY OF THE COMPANY

-) WHY PEOPLE PREFER TO OIN WIPRO

/) WHY PEOPLE LEAVE WIPRO

0) EMPLOYEE BENEFITS PROVIE BY THE COMPANY

) INIAN SCENARIO OF CURRENT EMPLOYEE RETENTION 11. RECOMMENATIONS

12. CONCLUSIONS

13. LIMITATIONS

1. BIBLIOGRAPHY

) OBSERVATIONS AN FININGS

*) ANNE&URES

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In fact, some reports suggest that attrition levels in IT companies

are as high as 40 per cent. The only way out is to develop

appropriate retention strategies.

Though BPO industry shoots ahead at 40 to 50 per cent a year, it is

now losing 5 to 40 per cent of its 50,000!odd employees as well.

In India there are few sectors where the attrition level is much

larger compared to other sectors. "or e#ample$ IT sector and BPO.

%hereas there are organi&ations li'e (ir India, )(*, ++O, B(-

where the attrition is nearly 5 or less than that.

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RESPECT

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KEi’s EMPLOYEE RETENTION WHEEL

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1! WAYS TO RETAIN YOUR EMPLOYEE

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W= <-8<- <;-/-; 48 8i WIPRO

I 1$ 1 +" !& 1/ 1%#1&" 31 5"& 1/ " BPO. S" BPO? $&' "

1' +"+$ !& MBA 9# 11& +3&1$&;1&" 1 " 1 &%&8&%#1$ 1%$/ 1'

1/ %&3. A1&, & & &%#/ ! & " 3 33' 1% 8/

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Q T1+" 13&$&/.

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< 1 " 1/ 9& 1"3&1% !& BPO &%#/.! 1 " 1/

+&8&$ " BPO +$"/ 1 !1 1' " 31

3"+1/&%#/ I & "$/ MONEY 1 1 " 1/& $ 1 !$$ H 1

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Wi<;8 BPO FOR HR <;+4i+-s

<&+" S+31 &% 1 9 1!1%% NHRDN (N1&"1$ HRD N!"') T1&$9$1; A!1%

2004, %#& I1&"1$ NHRD C"3 2004, "% & B11$". T 1!1% !1

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+$"/ 3"#&31&" 1% 3"+1&" !&3 1 1" '/ 1" "

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EMPLOYEE BENEFITS PROVIE BY THE COMPANY.

A +1 " $1$ 1% 1%1"/ 9& #3 1 +"8&%-#% 1% 1#&/, 9$"!

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E+$"/ 1 +"8&%% !& &13&1$ 1&13 & 31 " 1 %&31$ 3/.

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A$$"!13

4. R-0:; G-4 480-4-; , 84-; +:4:; <;80;5s T 3"+1& "1&;

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3"%#3 81&"# +" +"1 #3 1 C&3', ""91$$, 3 1% #$1$/ +$1/

13 !& 1 " " "1&;1&" 1% 3"$$.

. W-,,i0 = Gi/4 E+$"/ & &8 1 & 8"#3 " R. 2000- " R. 7000-

91% " & $8$ & "1&;1&".

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&+$% " 3"#1 +$"/ " &% 1% $1&8 "

+$"/ & "1&;1&".

1$. E5<8=-- S48+> O<4i8 P

INIAN SCENARIO OF CURRENT EMPLOYEE

RETENTION

OBSERVATIONS AN FININGS OF WIPRO

Y, <&+" & 13& +"9$ " 1&&" 9# +"9$ " 1&&" 931 &"#

" $1 /1.

T "1&;1&" 1&&" 1 &

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T 1" " 1&&" 1 3"+&", 9 1$1&,

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T 3"+1/ #33 1 & 1&& +$"/ & ""%, & 0

T HR #&" " T"+ M11 " %#3 1&&" 1 G""% T1&& C1$%1,

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T %&&3#$& 13% " 1& /"# +$"/ 1 & 1$1& " 3"+&", #1$/

3"+&&"

T 3"+1/ %" " 13 !& +"9$ " +"13&, / 18 +"$&3& " %#3

T 3"+1/ "&81 +$"/ !& 3"3+ " 9 "!, +"1$

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T &%%$ $8$ " "1&;1&"1$ &13/ #$ & $18& & 5"9 %# "

81&"# 1"

T "% " 31$3#$1& +$"/ #"8 & #9 " +$"/ &

9&& " /1 " " +$"/ & 3$"& /1V00

A 81&"# &&&1&8 1 3"+1/ 1 #% 1&&" 1 1 3" %"!.

B" HR 1% 3"3% B#& H1% & " !" 1 +"&9&$&/ " 1& +$"/

T & " #3 %& #9 %+ & HR " &"

N& S& 1$$"!13, 3"8/13 1$$"!13, ""% 3"#+", &3&8. 1+"1&"

1 +$"/ 9& +"8&%% 9/ 3"+1/.

RECOMMENATIONS

CONCLUSIONS

BIBLOGRAPHY

COMPANY VISITE

Wi<;8 BPO

S<-+4; 2, 3;, F88;

S<-+4; B:i,i0

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ANNE&URES

UESTIONNAIRE

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S" ! HR &" +"$&3& " U C"+1/

<1 & +$"/ #"8 1 " # 3"+1/

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