1 building constructive team relationships heartland conference april 8, 2008
Post on 26-Dec-2015
217 Views
Preview:
TRANSCRIPT
1
Building Constructive Team RelationshipsHeartland Conference
April 8, 2008
Dynamic Works Institute
www.dynamicinstitute.com 2
Objectives
Define team Team characteristics Team roles Team skills
Dynamic Works Institute
www.dynamicinstitute.com 3
My Favorite Team Building Icebreaker
1. Divide into groups of 4 or 52. Find ten things you have in common with
each other (no body parts or clothing)3. Assign note taker4. Share your list with another group and find
out how much you have in common with them
Source: http://humanresources.about.com/od/icebreakers/a/icebreaker_com.htm
Dynamic Works Institute
www.dynamicinstitute.com 4
What is a Team?
Group of individuals working together When do you work in teams?
Dynamic Works Institute
www.dynamicinstitute.com 5
What is a Team?
Together Everyone Achieves More
Dynamic Works Institute
www.dynamicinstitute.com 6
The Workforce System
WIA’s core is teamwork Single system Common goals and objectives Problem solving
Dynamic Works Institute
www.dynamicinstitute.com 7
Being a Team Player
Characteristics Roles and tasks Skills
Dynamic Works Institute
www.dynamicinstitute.com 8
Team Characteristics
Trust Empowerment Accountability Motivation
Dynamic Works Institute
www.dynamicinstitute.com 9
Team Characteristics Building Trust
Definitions: “To place confidence in someone.” “Willingness to be vulnerable”
Dynamic Works Institute
www.dynamicinstitute.com 10
TrustAction Steps
Define responsibilities Develop ground rules
Dynamic Works Institute
www.dynamicinstitute.com 11
Team Ground Rules
Encourage an open exchange of ideas during team creation.
One person speaks at a time. Keep team business inside the team. Everyone participates. No zingers, put-downs or cheap shots about others’
ideas. Open disagreement is okay. Listening is important. Respect one another, respect the team. Celebrate achievements. Share all relevant information. Every idea is worth exploring. Maintain confidentiality.
Dynamic Works Institute
www.dynamicinstitute.com 12
TrustAction Steps
Identify conflict resolution mechanism Introduce the team Provide feedback Building Trust checklist
Dynamic Works Institute
www.dynamicinstitute.com 13
Team Characteristics Empowerment
1. Begin new tasks before you are told?2. Look for work to fill any spare time?3. Make yourself available for extra work or
overtime?4. Keep communication with superiors open?5. Make suggestions?6. Try to correct mistakes or problems?7. Work without supervision?8. Take on extra tasks such as helping with staff or
charity events?9. Volunteer for committee work?10. Demonstrate a commitment to life-long learning?
http://ezinearticles.com/?Become-Proactive-And-Master-Success&id=330179
Dynamic Works Institute
www.dynamicinstitute.com 14
Team Characteristics Accountability
Understand your role and its importance Questions:
How would your organization be affected if you failed to complete responsibilities?
Who would take up the slack? Who would work with your customers the
way you do?
Dynamic Works Institute
www.dynamicinstitute.com 15
Holding Others Accountable
Be willing to confront each other Accept responsibility for mistakes Don’t hold grudges
Dynamic Works Institute
www.dynamicinstitute.com 16
Team CharacteristicsMotivation
“A team whose members are aligned with its purpose, feel a challenge in their task, have a strong sense of camaraderie, feel responsibility for the outcome, and experience growth as a team and in their personal lives, will tend to sustain motivation over the long haul. This is not to say that they will not have difficulties at times, or that members’ wants and needs won’t change over time. In these cases, sometimes changes will have to be made. A member who no longer feels the team is meeting his or her needs may have to leave the team to continue on their own path. But, in as much as it is possible to sustain motivation indefinitely, the factors above will tend to create the best possible environment for it.”
Peter Grazier, November 2006
Dynamic Works Institute
www.dynamicinstitute.com 17
Team CharacteristicsSummary
Trust Empowerment Accountability Motivation
Dynamic Works Institute
www.dynamicinstitute.com 18
PracticeWill This Team Be Effective?
I never know when our team is going to be meeting. The leader calls us together whenever he feels that there’s something to talk about. We have no agenda for these meetings, and we’ve never set any kind of ground rules. We don’t even have the same people showing up each time – I don’t know half of the people on this team.
Dynamic Works Institute
www.dynamicinstitute.com 19
Practice Will This Team Be Effective?
I’ve just become a member of a new team, and I’m really excited about it. The leader spent some time at our first meeting giving us a chance to get to know one another – we played a fun getting to know you activity. We meet the first Tuesday of every month, and I’ve already gotten my first assignment – guess I’d better get to work – I wouldn’t want to let the rest of the team down!
Dynamic Works Institute
www.dynamicinstitute.com 20
Practice Will This Team Be Effective?
I sit on the board of a national association. We get quite a bit accomplished, although I have to say that I don’t always look forward to going to the meetings. There are a lot of side conversations, and sometimes I feel like people on the team are uncomfortable saying what’s on their mind to the entire group. We used to go out as a group in the evenings, but even that has stopped. I sometimes wonder what our real purpose is.
Dynamic Works Institute
www.dynamicinstitute.com 21
Roles of Team Members
Shaper Implementer Completer Finisher Coordinator Team Worker Resource Investigator Plant Monitor-Evaluator Specialist
Dynamic Works Institute
www.dynamicinstitute.com 22
Skills of Team Members
Listening Questioning Persuading Respecting Helping Sharing Participating
Dynamic Works Institute
www.dynamicinstitute.com 23
Team Member SkillsListening
“Silence is never more golden than when you hold it long enough to get all the facts before you speak.”
Dynamic Works Institute
www.dynamicinstitute.com 24
ListeningGuidelines for Effective Listening
Look directly at the speaker. Making eye contact indicates your attentiveness.
Concentrate on the words and the way things are being said.
Listen for the speaker’s attitudes, feelings, and main ideas.
Nod, make a quick comment, or ask a question to indicate that you are attending to the conversation.
Evaluate the message without judging the speaker. Be open to the person’s values, ideas, and feelings.
Adapted from Effective listening skills. Academic Support Services. Utah State University.
Dynamic Works Institute
www.dynamicinstitute.com 25
Team Member SkillsQuestioning
“You should ignore the situation.”
“Stand up to him and maybe he won't act that way.”
“I know what is wrong; you are depressed. You should see a doctor.”
“What do you think would happen if you just ignored the situation?”
“How do you think he would react if you stood up to him?”
“You sound kind of down. Are you not feeling well? Have you been to a doctor?”
Dynamic Works Institute
www.dynamicinstitute.com 26
Team Member SkillsPersuading
So what I hear you saying is that…” “Could we take your idea one step
further and….?”
Dynamic Works Institute
www.dynamicinstitute.com 27
Team Member SkillsRespecting
A feeling of appreciative, often deferential regard
Do not always have to agree Separate behavior from person
Dynamic Works Institute
www.dynamicinstitute.com 28
Team Member SkillsHelping
Make it easier or possible by providing assistance
Dynamic Works Institute
www.dynamicinstitute.com 29
Team Member SkillsSharing
Information Joe: I guess the only thing we haven’t
checked off yet are the marketing postcards. Dave, how are they coming?
Dave: Well, we’ve got a problem. The company that was printing these for us went out of business, and the only other printing company in town can’t meet our deadline.
Thoughts Feelings
Dynamic Works Institute
www.dynamicinstitute.com 30
Team Member SkillsSharing
Information Thoughts
Dave: Boy, I don’t know if that can be done – if you read the summaries from the employer focus groups that were held a few months ago, they’re really upset about this center and where it was built.
Joe: I know this isn’t going to be easy - it’s going to take up quite a bit of our time the next couple of months. But we’ve got a good team here – we were all chosen for our specific strengths and knowledge in this area.
Feelings
Dynamic Works Institute
www.dynamicinstitute.com 31
Team Member SkillsSharing
Information Thoughts Feelings
Joe: How did you feel about working on this team?
Shelly: I felt it to be a very positive learning experience. We were able to have constructive discussions, and for the most part were respectful of each other’s feelings.
Dynamic Works Institute
www.dynamicinstitute.com 32
Team Member SkillsParticipating
Storming
Norming
Performing
Adjourning
Forming
Dynamic Works Institute
www.dynamicinstitute.com 33
Skills of Team Members
Listening Questioning Persuading Respecting Helping Sharing Participating
Dynamic Works Institute
www.dynamicinstitute.com 34
Objectives
Define team Team characteristics Team roles Team skills
Dynamic Works Institute
www.dynamicinstitute.com 35
Ann Merrifield, CWDP:BESDynamic Works Institute
573-864-1839amerrifield@dynamicinstitute.com
www.dynamicinstitute.com
top related