© ray chambers and dennis johnson, 2003 technology solutions center@juniata college... doing more...

© Ray Chambers and Dennis Johnson, 2003

Technology Solutions Center@Juniata College

. . . doing more with less

Copyright Ray Chambers and Dennis Johnson, 2003. This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the authors.

© Ray Chambers and Dennis Johnson, 2003

Technology Solutions Center@Juniata College

Denny Johnson & Ray Chambers

Juniata College

January 15, 2003

Educause Mid Atlantic Regional Conference

. . . doing more with less

© Ray Chambers and Dennis Johnson, 2003

Objectives• Describe Juniata

• Identify organizational issues

• Describe the Technology Solutions Center

© Ray Chambers and Dennis Johnson, 2003

Juniata is . . .

• Liberal Arts• Rural• >1300 FTE students• ~ 450 faculty (100) and staff (350)• Large number of local students• Large number of 1st generation students

© Ray Chambers and Dennis Johnson, 2003

Infrastructure@Juniata.edu • 1,750 network ports• port-per-pillow (1,000 ports)• 4 data T-1’s (1 dedicated to the IT floor)• 1 long distance T-1• fiber to every campus building • wireless • 643 faculty, staff and lab workstations• 2 video conferencing rooms• campus cable

© Ray Chambers and Dennis Johnson, 2003

Technology in Academics

• 11 public access labs w/215 high end workstations - a 6:1 ratio

• Classrooms 95% LCD/TV 70% DVD 10% smartboards

• 100% faculty use electronic tools• Students required to complete IA• Yahoo most wired list

© Ray Chambers and Dennis Johnson, 2003

Juniata students . . .

• 7 years using a computer

• 6 years - word processor

• 2.7 years - spread sheets

• 3.9 years - e-mail

• 4.4 years WWW Source: survey of 306 incoming freshmen, class of ‘07

© Ray Chambers and Dennis Johnson, 2003

Juniata students . . .

• 97% have a computer at home

• 81% plan to bring a computer to campus

• 93% have internet access at home

• 41% have used on-line library matrial

• 28% have a home page on the WWWSource: survey of 306 incoming freshmen, class of ‘07

© Ray Chambers and Dennis Johnson, 2003

Computerand

NetworkSupport

CNS

Teachingand

LearningCenter

TLT

Admin

Info

Systems

AIS

Organization

•End-user support•Network management•Telecommunications•Server management

•Training•Web development•Faculty support•AV/classroom mgt

•ERP•Intranet•Admin servers•Data base management

© Ray Chambers and Dennis Johnson, 2003

Organiztional Issues

Communication - lacked information Budget - lacked prioritizationStaffing - lacked training Service - lacked customer focus

© Ray Chambers and Dennis Johnson, 2003

Strategic Issues

• How is technology being used - how can we leverage technology to Increase organizational effectiveness Enhance faculty/teaching effectiveness

• Where is technology going How do we maintain the investment How do we shape IT expectations What’s the next “killer app” and how will it affect Juniata

© Ray Chambers and Dennis Johnson, 2003

IT Resources – 2 Distinct Areas

Administrative• Staff – FTE’s and students• Network• Databases – student, HR,

etc…• HELP Desk• Teaching & Learning

Technology Center (TLT) - Faculty/Staff support & training

• Others?

Academic• IT Department

– Faculty

– Students

– Curriculum

• IT integration with other departments

• Others?

© Ray Chambers and Dennis Johnson, 2003

Are we structured to get there?

Is there or can there be

a small school advantage…!?!?!

© Ray Chambers and Dennis Johnson, 2003

Where to Start….

• Inventory your resources– Academic IT– Administrative IT

• Find points to leverage each other

© Ray Chambers and Dennis Johnson, 2003

The Plan/Approach

• Reorg. Administrative IT• Create a campus-wide Technology Solutions

Center (from TLT model)• Find places to merge into academic departments• Drop barriers

© Ray Chambers and Dennis Johnson, 2003

Technology Solutions CenterProvost CIO

Student Managers & Technicians

Assoc. Director (1

FTE)Training Coordinator

TSC Director Faculty Director CTS

Server Manager

Network Manager

PC Techs & HELP Desk

Mgr.

© Ray Chambers and Dennis Johnson, 2003

TSC Mission

CIO

Director Solutions Center (Faculty)

Director Campus

Technology Systems

Assist in identifying, designing, and implementing technological solutions to enhance the educational process at Juniata College…..

Associate Director & Managers

© Ray Chambers and Dennis Johnson, 2003

The Model

• Student run….• Multiple components

– Multi-media (i.e. digital video, flash, web, etc….)– GIS– Technology test bed– Training– Many others…

• ………Finding Solutions in Education!

© Ray Chambers and Dennis Johnson, 2003

2002-2003 Actions/Goals

Tangibles:• Test and assist in installing XP Operating System• Test and assist in installing XP Office software• Develop Solutions Center web page as single entry point for campus

technology asst.• Hire new Associate Director(s) • Install new course management system (CMS) - Blackboard• Assist with technology integration at Raystown Field Station • Assist in technology integration of VLCS• Implement new training plan• Assist with 200+ workstation deployments

• !!!!!!!!

© Ray Chambers and Dennis Johnson, 2003

2002-2003 Actions/Goals

Non-tangibles:• Increase community• Integrate with Academic Departments• Develop metrics for technology use• Increase CMS usage to support 24-7 learning model• Increase multi-media use and equipment inventory• Increase usage of campus cable system• Development replacement/maintenance strategy for campus

technologies

• And there’s always more……

© Ray Chambers and Dennis Johnson, 2003

Typical ImplementationTSC team leaders implement test plan & move forward

Typical “build” is recommended – PC techs begin installation

“Issues” are researched by TSC techs.

The results are:

•Problem based learning

•Responsibility

•A product is delivered!

© Ray Chambers and Dennis Johnson, 2003

Database for online help

Web Interface to On Line Help Database

Database for Hardware/Software on campus

Photoshop 7 purchase and implementation

Dreamweaver MX Upgrade

Physics Phun Night Project

QTVR Testing and Documentation

Quicktime streaming

Specifying Mobile unit for campus wide audio/video

VLSC Support

Digital Equipment Management System

IT Website

Datatel Training

Blackboard Training and Implementation

XP Transition Training

Develop Campus Wide Training Plan

Overall Training Strategy

Pinnacle System Implementation

XP Images Developed and implemented

Software licensing/metering issues

QTVR Permanent Machine Implementation

MAC Support - Imaging

What do we need to Spend for IT annually?

Governors School - PSU - Currents Project

Baker Sound System Implementation

NITLE Support

QTVR for IT

QTVR for Other

Image database

On-Line Application Application

Blackboard Transaction System

Desktop/Lab/Printer Replacement Strategy

ExtreMedia Future Plans

Database for Community Training

Chamber of Commerce Requests

Library Computer and Lab Plan

IA Module

Faculty Meeting Presentation

Fall Staffing

International Courses Project

PEC Project

Language in Motion Project

© Ray Chambers and Dennis Johnson, 2003

TSC - StructureFaculty Director

Assoc. Director

Tech. Project Mgr.

Help DeskPC Tech.

Student Techs.

Solution Center

Student Tech. Leaders

Faculty Lead Labs:

ERP

GIS

Network

Etc…

Graphics/Multi-media

&

Trainer

(student)

Web Dev.

&

Trainer

App. Spec.

&

Training Coord.

Tech Test Bed Lab.

Academic Community

© Ray Chambers and Dennis Johnson, 2003

TSC – Director• Faculty Director

Assoc. Director

Tech. Project Mgr.

Help DeskPC Tech.

Student Techs.

Solution Center

Student Tech. Leaders

Faculty Lead Labs:

ERP

GIS

Network

Etc…

Graphics/Multi-media

&

Trainer

(student)

Web Dev.

&

Trainer

App. Spec.

&

Training Coord.

Tech Test Bed Lab.

Academic Community

Description:

• IT Integration – Academic/Institutional

• Vision/Mission Focused

• RFS Coordination

• External Functions

• Institutional Solutions

• …….

© Ray Chambers and Dennis Johnson, 2003

TSC – Assoc. DirectorFaculty Director

Assoc. Director

Tech. Project Mgr.

Help DeskPC Tech.

Student Techs.

Solution Center

Student Tech. Leaders

Faculty Lead Labs:

ERP

GIS

Network

Etc…

Graphics/Multi-media

&

Trainer

(student)

Web Dev.

&

Trainer

App. Spec.

&

Training Coord.

Tech Test Bed Lab.

Academic Community

Description:

• Day-to-day operations of the Solutions Center

• IT Professional – “NO FEAR” - Project management, multiple technologies (database, networks, PC, MAC, GIS, web, etc…)

• Will “ok” all software/hardware purchases.

• Oversee training & do some training

• Oversee campus labs.

© Ray Chambers and Dennis Johnson, 2003

TSC - TrainingFaculty Director

Assoc. Director

Tech. Project Mgr.

Help DeskPC Tech.

Student Techs.

Solution Center

Student Tech. Leaders

Faculty Lead Labs:

ERP

GIS

Network

Etc…

Graphics/Multi-media

&

Trainer

(student)

Web Dev.

&

Trainer

App. Spec.

&

Training Coord.

Tech Test Bed Lab.

Academic Community

© Ray Chambers and Dennis Johnson, 2003

TSC – Daily IssuesFaculty Director

Assoc. Director

Tech. Project Mgr.

Help DeskPC Tech.

Student Techs.

Solution Center

Student Tech. Leaders

Faculty Lead Labs:

ERP

GIS

Network

Etc…

Graphics/Multi-media

&

Trainer

(student)

Web Dev.

&

Trainer

App. Spec.

&

Training Coord.

Tech Test Bed Lab.

Academic Community

Key…Identify faculty

“leaders”

© Ray Chambers and Dennis Johnson, 2003

TSC – Academic IntegrationFaculty Director

Assoc. Director

Tech. Project Mgr.

Help DeskPC Tech.

Student Techs.

Solution Center

Student Tech. Leaders

Faculty Lead Labs:

ERP

GIS

Network

Etc…

Graphics/Multi-media

&

Trainer

(student)

Web Dev.

&

Trainer

App. Spec.

&

Training Coord.

Tech Test Bed Lab.

Academic Community

© Ray Chambers and Dennis Johnson, 2003

TSC – Institutional SolutionsFaculty Director

Assoc. Director

Tech. Project Mgr.

Help DeskPC Tech.

Student Techs.

IT Interns

Others?

Solution Center

Student Tech. Leaders

I4I Students

IT

Faculty

Faculty Lead Labs:

ERP

GIS

Network

Etc…

Graphics/Multi-media

&

Trainer

(student)

Web Dev.

&

Trainer

App. Spec.

&

Training Coord.

Tech Test Bed Lab.

Other Interested/Associated

Faculty/Staff

Academic Community

IT Dept.Program

© Ray Chambers and Dennis Johnson, 2003

TSC Projects

• Keyserver • Web-based Scheduler• Shared File Indexing System• Track-it & Computer Inventory • Blackboard CMS • Blackboard Transaction Sys. • Datatel Documentation & Conversion • CPS• Cont. Ed. – eXtreme Media Camp, Cert. Courses

© Ray Chambers and Dennis Johnson, 2003

Key Activities & Lessons Learned

• GREAT Assoc. Director – 15 yrs Industry• Faculty Tech. Reps• Student Run Model• IT Wing• Not “customers” – “partner”• Academic integration – Faculty Director• Tech. Futures Committee