india sap coe, slide 1 cr71010 -crm billing sap crm 7.0
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India SAP CoE, Slide 1
CR71010 -CRM Billing SAP CRM 7.0
India SAP CoE, Slide 2
CRM-2007 – Billing System Landscape
India SAP CoE, Slide 3
CRM & R3 Billing for CRM & R3 Transactions
1 PrepareMe
2 TellMe
3 ShowMe
4 LetMe
5 HelpMe
India SAP CoE, Slide 4
CRM & R3 Billing for CRM & R3 Transactions
1 PrepareMe
2 TellMe
3 ShowMe
4 LetMe
5 HelpMe
India SAP CoE, Slide 5
Purpose
Billing is an essential part of Sales and Service processes.
Billing comprises the collection of billable items in the billing due list and the functionality to invoice this data, producing billing documents that are transferred to accounting.
On time, Accurate and Effective Billing process , ensure good financial health of an Enterprise.
India SAP CoE, Slide 6
UseThe Billing function can handle generating invoices (Normal, Corrections & Cancellation invoices, Debit & Credit Memos) for Order and Delivery related transactions. This results in on time payment collections and also in settlement of customers’ grievances.
You can use CRM Billing to combine Service order items and Sales
order items in the invoices. This simplifies communication with your customers.
Billing
duelist
Billingdocu-ments
India SAP CoE, Slide 7
Challenges
Receiving timely payment from customers for delivered products and services as well crediting the customers for their claims, are increasingly critical to revenue, profitability and customer loyalty. This is especially true in environments where competition is intense, costs are rising and margins are dwindling.
By deploying technology such as Integrating ERP packages, legacy systems, On line Billing intimation and collection options through Internet , mobile devices, leading companies around the world are dramatically improving service capabilities, competitive differentiation and corporate performance.
India SAP CoE, Slide 8
CRM & R3 Billing for CRM & R3 Transactions
1 PrepareMe
2 TellMe
3 ShowMe
4 LetMe
5 HelpMe
India SAP CoE, Slide 9
Billing Process Overview
.
The whole billing process comprises three major steps
Input Processing
India SAP CoE, Slide 10
• Billing Process
India SAP CoE, Slide 11
Billing Execution
India SAP CoE, Slide 12
• Output Processing
India SAP CoE, Slide 13
Billing Options: Billing Plans
India SAP CoE, Slide 14
Billing Process Overview• The process flow for creating and issuing invoices using the CRM Billing can be
divided into four sub-processes:– Input Processing– Billing– Cancellation– Output Processing
• During Input Processing, CRM Billing takes over billing-relevant items from different business transactions and saves them as billing due list items.
• As of CRM Release 5.0, you can use an external interface to copy data from non-SAP systems to the CRM Billing due list. It supports the formats IDoc; XML SOAP via HTTP; XML via SAP NetWeaver Exchange Infrastructure.
• From the billing due list, you can process both single and collective billing from billing due list items and also trigger these to run in the background.
• During billing, related billing due list items are also grouped together as far as possible from different CRM business transactions and transferred to a joint billing document.
• You can cancel individual billing documents and also execute collective cancellations. The system transfers information on cancellations automatically to Financial Accounting.
• Output processing is made up of invoice output, the transfer to SAP Financial Accounting and retrieval for SAP BW. You can choose from different output media (for example, print, fax or email) for invoice output, although output takes place using SAP Smart Forms.The ledger posting of billing data takes place either in SAP FI-A/R or in SAP FI-CA. CRM Billing provides all relevant billing data for the SAP Business Warehouse for statistical reporting.
India SAP CoE, Slide 15
CRM Billing Imp ConceptsBilling Unit• The billing unit is the organization in a company that handles the
billing processes for the business partners involved in the sale.
• Its tasks include, among others, receiving and handling complaints.
• In the invoicing process it is used, among other things, to select billing request items and it effectively determines grouping in invoicing.
• In Intercompany Billing scenario also it plays important role.
Convergent billing:Convergent billing is the integration of all service charges onto a single
customer invoice e.g. Many Service confirmations billed together.
India SAP CoE, Slide 16
CRM Billing Imp Concepts :Billing Relevance
• The billing relevance defined at item level in the business transaction drives the billing process.– It controls:
• When billing data is transferred to the billing due list (for example, after saving or in the case of a specific status)
• Whether the transaction or the delivery triggers billing
• Where billing takes place: either within CRM or R/3 SD
– In transaction-related billing, the business transaction provides all data necessary for billing
• Selection of billing due items via transaction number
• Used, for example, for service orders and contracts
– In delivery-related billing, a combination of delivery and transaction data feed the billing process
• Selection of billing due items via delivery number
• Used, for example, for sales orders
India SAP CoE, Slide 17
CRM Billing - Master Data & Services
• CRM Billing uses existing master data entities for:– Business partners– Prices/conditions– Organisational units– Products
• Services used by CRM Billing are:– Partner Processing– Pricing– Text Processing– Action Processing: Printing and other output actions by using the
Post Processing Framework (PPF) – Transfer to accounting (FI-A/R and FI-CA)– BW adapter
India SAP CoE, Slide 18
CRM Billing – Pre-Requisites
• General :
Number Range, Master Data, Pricing Procedure, Tax configuration, Middleware, G/L setting, No Billing Block, Billing Type, Billing RelevanceItem Category and Copy Control etc. should have been maintained
• For CRM Billing :For Service Items the status should be confirmed, For Billing Plan the due date must be dueFor Delivery related CRM Billing ,PGI should have been done and the relevant status must be updated in CRM
• For Delivery related R3 Billing for CRM Orders:Order should pass correctly from CRM to R3 PGI should have been done.
India SAP CoE, Slide 19
Key Billing Functionality available in CRM7.0
– Transaction-related and delivery-related billing– Complete integration with preceding processes (business transactions and
deliveries)– Complete integration with SAP Financials– Provision for SAP Business Intelligence– Billing of Complaints (Credit / Debit memos)– Cancellation– Direct billing– Milestone billing and Periodic Billing Plan – Intercompany processing– Supplementary invoices– Invoice split– Differential invoicing– Support of foreign trade processes (e.g. GTS, Extrastat, Intrastat Reports)– External interface for billing due list– Individual configuration of billing application
India SAP CoE, Slide 20
SAP R/3
SAP CRM
Example: Delivery-Related CRM Billing Flow
7
6
Goods Issue5
4
Sales order
2
CRM Billing
Billing due list
2a
9Sales order
Product Quantity
Book 12 pc.
1
Invoice
8
Delivery3
India SAP CoE, Slide 21
Example: Service Process CRM Billing Flow• Prerequisites: The service process has the status Released. You have
made the settings necessary for copying control and have entered the date type SRVC_ACTUAL (start of work/end of work) in the date profile.
India SAP CoE, Slide 22
CRM Billing Confirmation without Service Process Order :
• Example: A customer asks a service employee, who is on site due to another order, to perform a repair. Because the device failed only an hour ago and therefore, the customer has not yet reported the problem, there is no existing service process from which the confirmation can occur. In this case, the service employee can perform the repair and subsequently create a confirmation. In this way, the working time and spare parts required for the repair can be invoiced to the customer.
India SAP CoE, Slide 23
Amount Allocation to CO for Service Order
India SAP CoE, Slide 24
SAP CRM
Example: Service Plan Billing Flow
CRM Billing
Billing due list
2
Service order
Service Quantity
Support 100 hr/pm
On Billing Due Date
1
Invoice
8
CRM Billing
Billing due list
2
India SAP CoE, Slide 25
Billing Plan – Example: Periodic Billing• You can see the billing plan in a business transaction on the billing plan tab page.
– The system creates billing due list entries for every billing request item from the billing plan.
– Once the billing date of a billing request item (BRI) is reached, the system creates a billing document.
Service Contract
Sold-to party: Miller Inc.
Billing plan: Periodic billing
Billing request items (BRI):31. Jan. 2.000 USD28. Feb. 2.000 USD31. Mar. 2.000 USD
Validity period: Jan. - March
Billing date: End of month
Billing Due List Entries
Invoice 1Miller Inc.31. Jan. 2.000 USD
Invoice 2Miller Inc.28. Feb. 2.000 USD
Invoice 3Miller Inc.31. Mar. 2.000 USD
India SAP CoE, Slide 26
• A billing plan is a schedule of individual billing dates for a product or a service.
– Periodic billing:
• Bills the same amount at regular intervals
• Can be used, for example, for maintenance or leasing contracts
– Milestone billing:
• Bills different amounts on predefined dates
• Can be used for items in high-value projects or long-term projects (for example, plant engineering and construction)
Billing Plan- Periodic & Milestone Billing
1st milestone 1. April 20% 2.000 USD2nd milestone 31. Mai 40% 4.000 USDFinal invoice 30. June 40% 4.000 USD
31. Jan. 2.000 USD28. Feb. 2.000 USD31. Mar. 2.000 USD
India SAP CoE, Slide 27
Supplementary Invoice– The system creates an additional entry in the billing due list, if a partner with the
partner function “bill-to party (supplementary invoice)” exists in the original transaction. This scenario is useful for example when one may be required to send a copy of invoice to Group company – another Bill to Party showing only Product Price without Freight, Tax and other charges-with NO Posting to FI being done.
– The system carries out a partner determination for the copied item.
– The system carries out pricing for the copied item.
– Only the customer invoice is provided to Financial accounting for further processing
Invoice 1Miller Inc.1.200 USD
Invoice 2SLC Inc.1.100 USD
Financial accounting
Financial accounting
Service order
Bill-to party: Miller Inc.
Bill-to party supplementary invoice:SLC Inc.
India SAP CoE, Slide 28
– The invoice split is triggered by the condition type and by a flag in the business partner master data (payer).
– The system then creates an additional entry in the billing due list.
– The invoices are handled separately in all following processes.
Invoice Split Using Conditions
• You can split the net value of an item into two invoices.Invoice 1
Price 100 USD
Invoice 2
Freight 20 USD
Financial accounting
Financial accounting
Order
Price: 100 USD
Freight: 20 USD
India SAP CoE, Slide 29
Differential Invoicing
Complaint
Product 1 8 pc 800 USD
Invoice 1 (Original Invc)
Product 1 10 pc 1000 USD
Differential Invoice
Product 1 8 pc 800 USDProduct 1 10 pc -1000 USD -200 USD
Differential invoicing allows invoice corrections to be generated from complaints. A value or quantity change in a complaint can trigger the creation of a correction document.
Shortage Complaint
Quantity 8 Received
Original Invoice Quantity Credited back in Full
Received Quantity is Charged
India SAP CoE, Slide 30
Direct Billing
• Via direct billing, a billing document can be created directly, without the intermediate step of initiating billing via the billing due list:– Direct billing is triggered by a flag in the
business partner master data (payer)
– Incomplete or blocked due list items are excluded from direct billing
– If an error during billing occurs, the item can be found in the billing due list
– You can also use a Business Add-In (BAdI) to trigger direct billing
India SAP CoE, Slide 31
Intercompany Billing Flow
Sales org. Germany
Company Germany
Delivery plantNew York
Company US
Customer
Order
Customer invoice
Intercompany invoice
Delivery
Intercompany billing: A process for internal invoicing in the case that the sales organization and the delivering organization of an enterprise belong to independent accounting units. This happens mostly in delivery related billing, but can happen in service related billing also where actual service is rendered by sister company for Service Order created by sister company.
India SAP CoE, Slide 32
Information on Intercompany Billing
UseYou use intercompany billing if both of the following
apply:1. A product/ service is delivered by a unit other than the
seller.
2. The seller and supplier of a product are in the same enterprise group, but in different Company Codes
– Intercompany billing enables the supplier to bill the seller in
the above scenario.
– The system automatically recognizes a case of intercompany
billing when a supplier is entered in the order that has a
different company code from the seller.
India SAP CoE, Slide 33
Intercompany Processing – Characteristics
– System automatically determines whether vendor belongs to different billing organization than sales organization
– Supports transaction and delivery-related intercompany processing
– Creates two or several billing due list items: one for customer invoice and one or more for intercompany invoice(s)
– Within direct delivery billing, integration with controlling provides determination for the profit center of the delivering party, and booking of cost of goods issued and revenue to new accounts.
– During the creation of a billing due list entry for an
intercompany invoice, prices and partners are redetermined.
India SAP CoE, Slide 34
Multi-Level Intercompany BillingMulti-level intercompany billing: For a given intercompany-relevant transaction, a chain of intercompany billing documents is derived to allow a general multi-level intercompany process.
Sales org. Germany
Company Germany
Delivery plantNew York
Company US
Intercompany invoice 2
Customer
Order
Customer invoice
Delivery
Companyholding
Paris
Intercompany invoice 1
India SAP CoE, Slide 35
Cancellation of Billing Documents
Cancellation document
Billing due list entries
FinancialaccountingBilling
documentStatus: canceled
•In order to reverse the billing process you can cancel billing documents.The system does the following:
• Changes the billing document (status: canceled)
• Generates cancellation document (to reverse postings in FI)
• Creates new entries in billing due list
India SAP CoE, Slide 36
External Due List Interface
– The external due list interface is a XIF interface for the billing due list.
– The interface can be used to transfer external data to the CRM billing due list (for example, transfer of items to be billed from an external order entry or delivery system).
India SAP CoE, Slide 37
Integration with SAP Financials• The system transfers billing documents to SAP FI in order to
post them as open items. • Features are:
– Status and error handling in billing documents to control transfer to accounting
– Possibility to separate the creation of a billing document from its transfer to accounting
– Flexible account determination, either based on single mapping table or on condition technique
– Can be connected either to SAP R/3 FI-A/R or SAP R/3 FI-CA– Sales transactions transfer the controlling attributes and planned
values (incoming sales orders), whereas billing transfers the actual values (sales volume) to SAP R/3 FI-CO
– Middleware controls the connection between billing and accounting
India SAP CoE, Slide 38
Differences between Billing in CRM vs. ERP
• CRM: Convergent billing based on collected items• CRM: Import of external billing relevant data• CRM: Multi-level inter-company billing (Spare-Parts Scenario)• CRM: Supplementary invoicing (via partner based derivation)• CRM: Condition split• CRM: Flexible Billing application generation to streamline
performance• ERP: Editable header conditions e.g. Freight Conditions• ERP: Display of archived billing documents• ERP: Standard payment card support• ERP: Enhanced Revenue recognition support• ERP: Down payment support
India SAP CoE, Slide 39
CRM & R3 Billing for CRM & R3 Transactions
1 PrepareMe
2 TellMe
3 ShowMe
4 LetMe
5 HelpMe
India SAP CoE, Slide 40
Configuration of Billing Applications• You can configure your billing application and adapt it
to your needs by activating additional features, such as:
Advanced item category determination Enhanced account determination XIF connection (inbound processing) CRM integration to contract accounting (FI-CA) Supplementary invoice Invoice split using conditions Multilevel intercompany billing Foreign trade connection (GTS) Enhanced attributes for pricing Localization (country-specific functions)
India SAP CoE, Slide 41
Customizing Settings for Billing
• The following customizing settings are necessary:– Define settings for basic functions/services used by CRM Billing:
• Settings for pricing (pricing procedure)
• Settings for partner processing (partner-determination procedure)
• Settings for action processing (action profile)
• Settings for text processing (text-determination procedure)
– Define number ranges for billing documents and collective runs
– Define billing units and assign them to sales/service organizations
– Define the billing relevance of transaction item categories
– Define billing types
– Define item categories for billing
– Make settings for item category determination in billing
– Make settings for all additional functions you want to use (for example, intercompany billing and supplementary invoice)
India SAP CoE, Slide 42
CRM Billing: “Native” Customizing
CRM Billing “native” customizing
Number Ranges
Item Categories
Billing types
Item Category Determination
India SAP CoE, Slide 43
CRM Billing: “Native” CustomizingIMG: SAP Implementation Guide Customer Relationship
Management Master Data Organizational Management Cross-System Assignment of Organizational Units Assign Billing Units to Sales Organization
Find out that a Billing Unit “Sales US Billing Unit” is assigned to your Sales Organization “50000609 (US Sales & Service)”. This billing unit should already have been created as Business Partner in CRM to represent as Company code in R3.
India SAP CoE, Slide 44
CRM Billing: “Native” CustomizingAssign Company code to Billing Unit / and Business Place. It means One Billing Unit to One Company Code like One Sales Org can be assigned to One company code only but one company code can have multiple Billing Unit. There will be intercompany sale when 2 Billing unit (Through their Sales Org Assignment ) assigned to different company code make sale to each other. Business Place is tantamount to Plant mostly used by FICO for Payment and Tax collection .
India SAP CoE, Slide 45
Configuration for Billing TypeCheck whether the billing type e.g. F2 has the proper entries • IMG: SAP Implementation Guide Customer Relationship Management Billing
Define Billing Types• Highlight “F2 / ZFSC Invoice” and press “Details”.
India SAP CoE, Slide 46
Customizing for Sales Item Category
Related Customizing in CRM transactions
Transactions Item Categories
Relevance for Billing
India SAP CoE, Slide 47
Configuration for Billing Item Category • Assign your new Item Category to your source Process Category ZAXX and
source Item Category TAN from your Transaction Type.• Save your assignment.• IMG: SAP Implementation Guide Customer Relationship Management Billing
Define Billing Category (This helps in determining Item category and Pricing Procedure at the time of Billing )
India SAP CoE, Slide 48
Determination of Billing Item Category• Assign your new Item Category to your source Process Category ZAXX
and source Item Category TAN from your Transaction Type.• Save your assignment.• IMG: SAP Implementation Guide Customer Relationship Management
Billing Item Category Determination Assign Item Categories
This Source Process Means Source transaction e.g. Order / Contract Transaction type and the Source Item Category refers to Item Category assigned to the Source Transaction type.
India SAP CoE, Slide 49
Billing Plan – Customizing• Customizing of billing plan:
– You define billing plan type(s)
– You define customer billing plan procedure(s) and assign it to customer master data
– You assign billing plan type to the business transaction or to the item category (dependent on billing plan procedure)
India SAP CoE, Slide 50
Info on Supplementary InvoiceUse– You can use this functionality to copy a billing due list entry during creation. It can,
for example, be used to create another invoice for an order or delivery. The second invoice, which is based on a copy of the original billing due list entry, contains different partners and different prices.
Activities1.Check whether the predefined partner access sequence 1004 meets your
requirements.– You will find the definition for the access sequence in the IMG, under Customer
Relationship Management -> Basic Functions -> Partner Processing -> Define Access Sequences. The predefined access sequence has the following settings:
India SAP CoE, Slide 51
Info on Supplementary Invoice
Activities2. If it meets your requirements, use partner determination procedure 100009.
3. In order to use other conditions for the copied billing due list item, you should create a pricing procedure that only creates the conditions that are relevant to the copied item. Assign this procedure to the billing item category and the billing type for the supplementary invoice. This means that you should definitely create your own billing type to be used for the copied billing due list item. Make sure that you do not select the "Copy Determination Procedure" indicator in the billing type.
India SAP CoE, Slide 52
Controlling Invoice Split Through Conditions
Activities IMG under CRM -> Billing-> Invoice Split via Conditions
India SAP CoE, Slide 53
CRM Billing: Integration with FICA Related Customizing in CRM for
Account Determination Menu path
India SAP CoE, Slide 54
CRM Billing: Integration with FICA
The G/L determination takes place based on :
1-Condition type2-Distribution channel3-Division4-Product account group5-Country (of invoice recipient)
India SAP CoE, Slide 55
Additional Customization Settings
Configuring the Billing Application
India SAP CoE, Slide 56
View Sales Order and its Output on WEBUI
India SAP CoE, Slide 57
Input Processing – Billing Due List
Transactions relevant for billing: For example,service order, contract, and delivery
Billing due list:
Billing due list items
Organizational data: Determines the billing unit
Partner data: For transferring and filtering business partners
Pricing conditions: For transferring pricing conditions
Text data: For transferring texts
The billing due list receives the billing-relevant data from precedingprocesses, supplements it with customizing data and master data, checks it,and saves it in the form of a billing due list item.
India SAP CoE, Slide 58
CRM Billing - Billing Due List(BEA_DL_01)
India SAP CoE, Slide 59
CRM Billing - Billing Document Overview
Initiate Cancellation View Error LogDocument Status
India SAP CoE, Slide 60
CRM Billing - Billing DocumentHeader Details
Document Flow
Access CRM
India SAP CoE, Slide 61
Output Processing
The billing capability uses action processing (post processing framework PPF) for creating the output.
• CRM Billing enables invoice output through various media:– Printer– Fax– E-mail– Optical archiving– External printing channels
• You can output customer invoices:– Automatically after the billing documents have been created – Periodically (for example, at the end of a week or month) – Manually
India SAP CoE, Slide 62
View CRM Bill and its Output on GUI
India SAP CoE, Slide 63
Search Billing Doc on WEBUI of CRM7.0
India SAP CoE, Slide 64
Detail View Billing Doc on CRM 7.0-WEBUI
India SAP CoE, Slide 65
CRM & R3 Billing for CRM & R3 Transactions
1 PrepareMe
2 TellMe
3 ShowMe
4 LetMe
5 HelpMe
India SAP CoE, Slide 66
LetMe
Important Transaction Codes
BEA_BTY Maintain Billing Types
CRMD_ORDER Transaction Processing
VA01/2/3 Create / Change/ Display R3 Sales Order
VL01/2/3N Create / Change/ Display R3 Delivery
VF01/2/3 Create / Change/ Display R3 Billing
BEA_BD_01 Maintain Billing Documents
BEA_DL_01 Maintain Billing Due List
India SAP CoE, Slide 67
CRM & R3 Billing for CRM & R3 Transactions
1 PrepareMe
2 TellMe
3 ShowMe
4 LetMe
5 HelpMe
India SAP CoE, Slide 68
Explore Innovate Share –SAP CRM – WiKihttps://wiki.wdf.sap.corp/display/SAPCRMHub/Home
–SAP CRM - Help Portalhelp.sap.com/CRM
–SAP Public Webhttp://www.sap.com/crm
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