amo time entry
TRANSCRIPT
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 1/14
WBEI and Capgemini Confidential
Alternative Sourcing Project
Title: ADM Ongoing – Time Entry Training
Date:
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 2/14
WBEI and Capgemini Confidential – ASP Project 2
ADM Ongoing Time Entry - Overview
Ongoing Time entry in AMO - Objective
Ongoing Time Entry Categories
Work Instructions – Steps to AMO Time Entry
Resource- Effort Reports
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 3/14
WBEI and Capgemini Confidential – ASP Project 315 March 2012
AMO Time Entry - Objective
All OS WBEI Account Team members are expected
to enter their time weekly in the AMO tool.
The purpose of the time entry guidelines is to ensure that allmembers of the WBEI account team understand:
What categories you can charge time to in the AMO
The importance of Time Entry in the AMO
Guidelines and expectations for entering time
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 4/14
WBEI and Capgemini Confidential – ASP Project 415 March 2012
AMO- ADM Time Entry Categories
You can enter your time in any of seven different categories in AMO time entry:
Category Code in AMOTime Entry
COMMENTS
Break-Fix BFX Time spent resolving Break-fix tickets in REMEDY/ ITSM is captured in thiscategory. You are required to select the application for which BFX ticket wasopened.
Routine Changes RCH Time spent on Routine Change requests / improvement initiatives is capturedin this category. You are required to select the application for which theRoutine Change ticket was opened.
Maintenance MNT Time spent on completing Maintenance requests in OVSD is captured in thiscategory. You are required to select the application for which the Maintenancerequest was opened.
Application Support APL Time spent on Non-ticket Application support activities is captured here. Youare required to select the application for which support was provided.
ServiceManagement Office
SMO Service Management office activities time will be captured in this bucket.
Transition TRN Transition activities time will be captured in this bucket. In addition, you arerequired to select the application/ wave ?? which is being transitioned.
Administrative ADM All administrative (or Non-billable) time is captured here.
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 5/14
WBEI and Capgemini Confidential – ASP Project 515 March 2012
AMO Time Entry Guidelines (cont..)
Please adhere to the following guidelines when entering your time in AMO:
BFX (Break-Fix), RCH (Routine Change), MNT (Maintenance)
All time spent resolving Break-Fix, Routine Change and Maintenancetickets should be entered in BFX, RCH and MNT buckets respectively.
The application for which the BFX, RCH or MNT ticket was opened isrequired. Please select this from the available drop-down menu.
APL (Application Support) All time spent in supporting an application (i.e. available time spent in
activities which do not have an Remedy / ITSM ticket) should beentered here.
Examples include: on-call support, application related training,reviewing work related documentation, providing applicationoversight etc.
The application for which the support is being provided is required.Please select this from the available drop-down menu.
Note: The sub- category “Overtime” has been removed from thiscategory. Overtime should be charged to BFX/RCH/MNT/APL as applicable .
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 6/14
WBEI and Capgemini Confidential – ASP Project 615 March 2012
AMO Time Entry Guidelines (cont..)
SMO (Service Management Office)
All time spent in activities related to Service management Office should be
entered in this bucket. Note: Only the members of SMO / PMO team should use this category for their
time entry.
ADM (Administrative) ADM has nine sub-categories: Comp Off, Counseling, Excused Leave, Family
Leave, Holiday, Illness, People Manager, Training, and Vacation. Example: time spent by people manager on reviewing PDLs should be
charged to the “People Manager” sub-category
Internal Capgemini-specific training (such as AMO Training) should becharged to “Training” sub-category.
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 7/14WBEI and Capgemini Confidential – ASP Project 715 March 2012
AMO Time Entry Guidelines (cont..)
TRN (Transition) All time spent in Transition-related activities should be entered here. The
Transition category has seven sub-categories: Account/Service set-up
Discovery & Assessment
Environment Setup
Knowledge Transfer
Process & Procedures
Service Delivery Design
Tran Project Mgt In addition, the application for which the transition activities are taking place is
a required and should be selected from the drop-down menu.
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 8/14WBEI and Capgemini Confidential – ASP Project 815 March 2012
Work Instructions – Steps to AMO Time Entry
ACCESS THE AMO:
Follow this link to the AMO
site: http://wbamo.nar.capgemini.com/WBAMO/TimeEntry.aspxEnter your User ID (this is your email address, e.g. john.smith)
Enter your Password (default password is “Amousr01” without the quotations; you can
change it once inside the tool). The system will NOT prompt your for change of password.
ACCESS THE TIME ENTRY FUNCTION: From the left hand menu, click on “My Profile” From the My Profile page, click on the “Time Entry”
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 9/14WBEI and Capgemini Confidential – ASP Project 915 March 2012
Work Instructions – Steps to AMO Time Entry
Select thetower ADM
Select the number ofdifferent tasks you
require to enter time
Select theBusiness Unit
Click add tocreate rows
Selectcategory
Enter REMEDYTicket & app Name
Submit the
time sheet
Select thetower
Displays holidays / vacations
List of Tasks
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 10/14WBEI and Capgemini Confidential – ASP Project 1015 March 2012
ENTER YOUR TIME (cont):
Verify the time entry line that appears. If available, select the appropriatesub-categories from the drop downs Enter the number of hours worked each day. This should be the actual
number of hours and breakdown by category. Note: Though you are required to enter 45 hrs/week in Time
card, you should enter the actual number of hours worked in AMO
Enter comments as necessary in the space provided If you need to enter time to a different sub-category, you will need to add
a new line item.
Work Instructions – Steps to AMO Time Entry
TicketNumber
ApplicationName
Category
BusinessUnit
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 11/14WBEI and Capgemini Confidential – ASP Project 1115 March 2012
ENTER YOUR TIME (cont):
Click “Save” to save your time entry. After clicking “Save” your entries will be saved but timesheet will not be closed until you click“Submit”
Click “Submit” to submit your timesheet.
Work Instructions – Steps to AMO Time Entry
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 12/14WBEI and Capgemini Confidential – ASP Project 1215 March 2012
Reject Time sheets
SDMs can view all the team members time sheet.
SDM can select & reject time sheet of the team member
Click this link to viewall team members
time sheets
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 13/14WBEI and Capgemini Confidential – ASP Project 1315 March 2012
What If?
You do not enter your time in AMO?
You will get reminder e-mails indicating that your timesheet is pending.
After 3 consecutive weeks of not entering your time in AMO, you will be includedin a list of “non-compliant time entry”
You need to update the time entry which is already submitted?
You will have to contact your people manager or AMO support team so that your
time entry can be re-opened.
You are stuck while entering your time and need help?
Your first course of action should be to refer to this guideline for answers.
If the above does not work, contact your people manager or AMO support team
for help.
IMPORTANT: Random audits will be performed on individual time entry data toensure that everyone is compliant with the AMO Time Entry guidelines.
8/2/2019 AMO Time Entry
http://slidepdf.com/reader/full/amo-time-entry 14/14WBEI d C i i C fid ti l ASP P j t 1415 M h 2012
AMO Reports
Effort Report for an employee
Overall Effort report.
Reports for Business unit – Employees & effort
Reports for SDM – members in the team
Pending time sheets by SDM/ Business Unit