AMIT JOSHIContact: +91 9999711333 Email: Dljosha@gmail.com

PROJECT MANAGER

SAPIENT CONSULTING PRIVATE LTD

A qualified and dynamic Project Manager with more than 9 years of experience in Project Management/Service Management

(ITIL v3.0 Certified).

Sr. Project Manager Apr 2014 to till date

Setting best PMO practices for Ralph Lauren account. Includes Budgeting, expense filing, Staffing, People Management, Stakeholder Management.

Project Manage Sapestore application (Online Based Book Store) based on Java Spring Framework. Prepare daily LLP’s, NFRs, Build and Release setup using Jenkins, Bug Fixing, using JIRA Agile Scrum tool etc.

Handling Capacity Accelerator Initiative program in Sapient. Coordinating Java Training Programs for A class Engineering Graduates at Sapient. Working with Java Trainers, Staffing, Delivery Projects during the Campus Program.

Mentoring Engineering Colleges with Soft Skills, Business Lectures by representing Sapient Nitro. Function as CRM/Salesforce.com (SFDC) Project Manager. Involved in CRM Implementation, Planning, and Coordinating

with different IT Teams. Review SOW’s of Implementation Partners/Consultants etc. Implement CRM solution (SalesForce) in Sapient Business Group and to provide advice on best practices and approaches

to the team and the client. Effectively engage and communicate with senior level IT and business executives. Environment Management, IT Assets

Requirement etc. Pro-actively engage present and future stakeholders in design, priority setting, Staffing and implementation. Ensures that project status, issues and successes are communicated to project team, stakeholders, sponsors, Steering

committee and all levels of management and documented appropriately. Effective use of High/Low level of Project Plan and communicating it throughout the Project Lifecycle. Organising and managing all phases of the project to ensure on-time completion preparing requests for proposals and

conducting all necessary meetings to facilitate selection of project services and products. Attended training programmes for SalesForce Dev/Admin and Support. Working on SOA Automation Projects to bring the Total Man hours from 6 weeks to 1 week. Good Exposure in Agile Methodology.

Areas of Strength

Project ManagementProblem/Incident ManagementService Delivery Management

Change Review/ManagementRelease & Configuration Management

DR/BCM Management

Team & People ManagementCross Functional Team Coordination

Vendor Management

PROFESSIONAL EXPERIENCE

OSC SERVICES (P) LTD., GURGAON (100% SUBSIDIARY FOR CLIFFORD CHANCE LLP, UK)

Application Support Manager (Team Leader) Aug 2011 to Oct 2013.

Preparing SLA/Incident reports using BMC Remedy Ver6.0 by creating Reporting tools, Scripts etc. Using Remedy to log incident/problem tickets. Also raise change/release tickets in Remedy and seek Approvals from Application Managers.

Creating Knowledge Base articles in Remedy to help identifying the recurring issues. Creating CQ packages for WCMS (Web Content Management System) and deploy them during the standard change

processes post the UAT/Live testing.

Coordinating with WCMS vendor during weekly calls and identify the new releases. Also discuss the existing issues with current version and hot fixes.

Maintaining the Media Library for WCMS by implementing the weekly changes/releases post deployment by vendor/GSSC development team.

Reporting to the Deputy Manager (GSSC Application Manager), leading 15 lead resources to provide L1/L2 Application Support to a large number of users in UK regions.

Managing all functions of application support management including problem/incident management as well as change request review & management.

Involved in planning, deployment, monitoring and support of Disaster Recovery and Business Continuity initiatives. Responsible for enhancement and resolution of application problems along with configuration management and version

releases. Providing Support Service process improvement initiatives including process and function automation. Engaged further in diverse activities including stake holder expectation/relation management and knowledge base

update and management. Performing team administration routines as well as team development and people management activities. Transition of Software Applications to SharePoint Farm. Taking ownership of the complete transition followed by the post

deployment testing. Hands on experience on Monitoring Windows Servers using IIS 6.0

Highlights:

Given onsite opportunity to work closely with Client and successfully transitioned the process CC Connect from Clifford chance and Successfully Transitioned New Connect process from UK in the year 2011.

Bagged the OSC UK Excellence Award for achieving an Outstanding rating (highest in organization) for two subsequent years.

Won 4 SPARC AWARDS for excellent service delivery during the complete tenure with OSC Services Pvt Ltd. Efficiently transitioned 3 Projects (Connect Deal Rooms, Sydney+, Wiki) to GSSC Application Support Team Including the

On Site (UK) Training Experience of 3 Months. Well versed in Remedy Ticket Admin, Crystal reports, SharePoint Technologies. Transitioned SAAS Applications to Cloud Infrastructure like Sydney+, Wiki.

OSC SERVICES (P) LTD., GURGAON Sr. Analyst (Support Team Lead) Oct 2007 - Jul 2011

In the role of Support Team Lead, reported to the (Support Manager) and a team of 15 resources for client facing applications support service.

Worked on WCMS issues raised by end users. This includes Access Management, Application Performance etc. Responsible for problem/incident management, change management, release management and configuration

management as well as Business Continuity Management. Quality Audits: Work as CC Connect Quality Auditor by monitoring cases and providing feedbacks to my colleagues.

Making team score cards based on quality scores and keeping the service delivery level at maximum. Managed all functions of application support management projects involving global event management solution and

Intranet solutions Monitoring automated system generated alerts in GPMS (Global Practice Management System) and SAM (System Access

Management). Preparing the KPI (Key Performance Indicator) report for all the CC offices located around the globe. Generating monthly

reports and Pivot Tables for CC Connect. Managing Data Base for a Law Firm. Creating the Internal sites for legal matter on intranet. Managing the Partners

(lawyer) on legal matter sites. Managing servers used for these services by preparing Outage reports and back out plans using remedy.

Clifford Chance Alumni – Managing Alumni Database by adding or removing Clifford Chance users who have left the firm. Organizing Alumni Meets for elite group of employees who wants to stay connected by posting news articles, forums, Job Posts etc.

System Access Management: Creating new user accounts in MS Outlook using Active Directory for CC users globally. Using Remedy and Heat as a call logging tool for various processes Responsible for problem ticket review, problem/incident resolution, change management, configuration management

and application update releases using Remedy. Involved in disaster recovery & business continuity management including initiative implementation, monitoring and

support. Performed team administration routines as well as team development and people management activities. Provide L2/L3 support to Clifford Chance Users on Microsoft Exchange and AD Groups.

Highlights:

Received Service Award for achievements in service improvements. Significant Contribution award in the year 2011.

CONVERGYS INDIA SERVICES LTD, GURGAONTechnical Support Officer Oct 2005 - Oct 2007

Process : AT&T WorldNet

Inbound Technical Campaign, which involved in-depth understanding of Technology, Voice and Culture, analytical andValue judgment skills.

Servicing client calls and achieving the Client laid SLAs within Time bound period. Handling inbound calls and attempting to trouble shoot Broadband related problems of customers Ensuring member satisfaction, this is gauged by a tangible Member Satisfaction Index. To provide Technical support for Dial-up and DSL Internet connectivity related issues. Supported OS: Win 95/ 98/ 2000/ Me/ Xp

o Macintosh 8X/ 9X/ OSX Supported browsers: Win IE, Mac IE, Safari & Netscape Supported Mail programs: MS Outlook, Outlook Express, Netscape & Mac Mail

Highlight :

Received Customer Delight Award for the commitment and ownership in support functions.

CREDENTIALS

ACADEMICS

Bachelor of Science (Chemistry), Pune college of Arts science and commerce (2005) Diploma in Software Engineering from NIIT Pune, 2005 HSC from Kendriya Vidyalaya Southern Command, Pune (2003) SSC from Kendriya Vidyalaya Southern Command, Pune (2001)

TRAININGS

SharePoint 2007Administration & Fast search Hallmark of Leadership Six Sigma white Belt holder (2012) Project Management ITIL v3.0 certified SharePoint Process training

Winning with people Thought leadership Planning &Prioritizing Global communication training Training in time management

TECHNICAL SKILLS

Severs Weblogic, Apache, Tomcat, JBOSSMiddleware TIBCO, IBM MQOperating Systems Windows, UNIXLanguages Java, C, C++Databases Oracle, MS SQL Web Tools JSP, Servlet, JavaScript, EJB, HTML, XMLReporting Tools MS SSRS, MS SilverliteITIL Tools ServiceNowProducts Content Management (MS SharePoint, Adobe CQ 5), CRM (MS Dynamics CRM V4/2011)

PROJECTS DETAILS

Project CRM Implementation (Salesforce)ClientApplication

SapientSalesForce.com

Team size 8Details Implementing CRM Solution (Salesforce) across sapient by replacing legacy CRM sapient in Sapient.

Project includes SOW Review, Time Tracking, SF Trainings, Data Migration, and Implementing SF Solution.

Role Sr. Project Manager

Onsite Responsibilities

Other Responsibilities

Responsibilities: Training, Vendor Management, Project Planning, Creating SOD, Cutover Documents and Design Documents.

Daily Project Status Report, Onsite Travel Plan, Trainings.

Vendor Management Trainings and Awareness Time Tracking Undertaking user acceptance testing Implementing Best PM Practices Data Migration.

Project CC connectClientApplication

Clifford chanceDatabase

Team size 6Details This application was the replacement of old CC Connect Application with strong capabilities of creating

Deal Rooms/Data Rooms and client site. This application is a Document Repository used by Clifford Chance UK and shared by its clients across the globe.

Role Sr. Technical Support Analyst

Onsite Responsibilities

Other Responsibilities

Responsibilities: Training offsite people about the project and transition the process smoothly.

Gathering Process Knowledge from Onsite process owners to understand the insight functionality of Connect. Prepared the training plan for offsite team and hiring new resources for this.

Analyzing system Leading & managing team Implementing proactive measures in ensuring defects/bugs recognized. Undertaking user acceptance testing Managing successful transition of the application.

Project Sydney Plus Cloud HostingApplication DatabaseTeam sizeRole

4Team Lead – IT

Details Managed to host Sydney Plus application externally (Canada) and liased with IT Security Teams to manage Firewall Configurations. Also involved regional IT teams (US, Europe, Asia) to define the regional IP paths to go through locals firewalls

ProjectWiki Migration

Client Clifford Chance LLP. Duration Feb 2013 – Aug 2013Environment Web Services, XML, SQL, PeopleSoft, UNIXDetails Responsible for upgrading the very old version of WIKI v 2.3.0 to v 4.3.5. This is deffrent from

usual migrations as it involved 3 fold of upgrade in one go. Role Responsible for L1 and L2 Support functions

Project Online Services Platform MovementClient Clifford Chance LLP Duration Jan 2012 – Aug 2012Environment Online Services, HTML, SQL, PeopleSoft, UNIXDetails Migrating the Online Services Application from Internal Clifford Chance to HighQ(External Vendor). This

includes backing up the existing data and posting it in new platform.Role Responsible for L1 and L2 Support functions

Project Web Content Management System (WCM)Client Clifford Chance LLP (Day CQ)Duration Jan 2013 – June 2013Environment WCM Live, UAT, Training Environment, UNIXDetails Upgrading WCMS Templates with the help of WCMS development team and deploying the changes as

per the Standard Change Process. Performing the Brush Testing post the deployment and reported any unsolved issues to QA/Development Team.

Role Responsible for L1 and L2 Support and to ensure the smooth functioning of WCMS Application.

PERSONAL VITAE

Address : GurgaonDate of birth : 7th July 1983