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0© 2015 American Well Corporation | Confidential
Cover slide
American WellIdo
Schoenberg, MD
Chairman & CEO
1© 2015 American Well Corporation | Confidential
American Well Uses Technology To Bring Patients and Providers Together
Providers Patients
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… With Exponential Growth In an Accelerating Telehealth
Market
Source: Cowen and Co
Assuming only 10% Market Penetration
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TeleHealth
in Every Home
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Core Relationship
Patient Doctor
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Immediate availability
Not a callback model
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No Blind Dates
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Enhanced Consumer Experience
Clinical IntakePharmacy SelectionProvider Selection Visit Options
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Mobile
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All Stakeholders Are Critical
PatientsConvenience
Affordability
Choice
Quality
ProvidersExpand revenue
Increase productivity
Benefit, not suffer from technology
Participate in risk
Improve lifestyle
EmployersReduce medical costs
Improve employee productivity
Attract & retain employees
PayersGrow membership
Grow groups
Reduce costs
Align risks & incentives
ACOCoordinate efficient & high quality care
Manage & assume risk
GovernmentPopulation Health
Improve quality, cost, and access
Multiple roles (payer, regulator, largest employer)
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Market Leading Capabilities
TECHNOLOGY SERVICES BRAND
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... Connecting a Network of Providers, Health Systems, Payers and Employers
Delivery SystemsWorld class medical centers
Health PlansOver 100M covered lives
EmployersOver 1,000 large groups
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Leading Telehealth
Brand
Most popular DTC appAmwell
is a Top 5 medical app for Apple and Android,
with a patient panel of over a million.
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American Well’s customers get results
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Explosive Growth ‐
2014
Website Traffic App Downloads
Number of Employers
Customer Acquisition CostConsumer Satisfaction
+992%+5400%+350%
+100% +600%+100%
+280% ‐90%95%
Consults
Enrollments
B2B ClientsRevenue
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The champions of Z Pack?!
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Providers are key!
Patient Doctor
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Consistent Experience Across Platforms
22
33
44
55
11
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The Mobile Practice – One Stop Shop ‐
Patient TrafficManage AvailabilityCross Networks Review Chart
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The Mobile Practice
e-PrescribeEncode/AnnotateVideo Visit Practice Invites
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Scheduled directly by provider (or staff)
Patient Receives appointment via email
Click to Start
Pay via credit card (if needed)
See the doctor
Get the Rx
Invite and Engage – One Click for Care
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Health Kit
SharingPairingMy Health Caring
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Follow Ups
DEFAULT EXPANDED
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Apple Quarterly Investor CallFebruary 2015
“…
With apps such as American Well, users can securely share data such as blood
pressure, weight or activity directly with physicians…
We believe we’re just at the
beginning of amazing new health and wellness solutions for our customers."
Tim Cook, Apple CEO
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Apple Watch…. 8.x
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Bringing Chronic Care Home
PHR(Apple)
Analytics
OnlineProviders
Pharmacy
Online
Consults
Home
Delivery
Lab
Care Plan &
Alerts
Device
Data
Rx
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PSYCHOLOGISTSPECIALIST NUTRITIONISTNURSE PCP
PEAK FLOW SCALE BLOOD PRESSURE
CUFFBLOOD GLUCOSE
METER
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Cover slide
American WellIdo
Schoenberg, MD
Chairman & CEO
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First Telehealth
Visit Dr. Charles Gosse, 1874
Barrow Creek, Northern Territory, Austrialia
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Our mission is to provide the most ubiquitous and effective telehealth
service in the US and
eventually the world.
American Well, 2015
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It was a long walk…
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In 2013, Key Barriers to Telehealth
Fell
Until. . .
AffordableNational
EasyReliable
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Eureka!
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Mobile Apps Are Driving Consumer Acceleration
Mobile App Downloads Since Inception in October 2013
1,226,943
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Consumer Sign ups Accelerating into 2015
Consumer Enrollments
As of 2/14/15
703,358
2015
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Monthly Visits 11x Since July 2013
11 X
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Cost Per Enrollment by Week
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• User identity is defined by health plan subscriber ID
and employer code
• Service is linked to identity
Current Model 8.0 Model
• User Identity is who they are (username and
password)
• Service is linked to keys
Health Plan Membership
EmployerCode
Consumer Identity
HEALTH PLAN
EMPLOYER
LOCAL HOSPITAL
Service Experience
LOCAL PHARMACY
BEHAVIORAL
HEALTH
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11
22
33
44
55
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Who The
Patient IsEmployers, Produ
Lines, Geographie
Demographics
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Who The
Provider IsHealth Systems,
Practices,
Individual Docs
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Homepage (Consumer Web)
What The
Service IsDiabetes,
Behavioral
Health, Maternity
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Homepage (Consumer Web)
A‐La‐CartePer Market Demand
43
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We Care
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Anthem leads, who follows?