IT Needs on Queretaro Facilites

May, 2013

Hardware

Software /Services

Other Needs

• All required to provide IT services

• Licensing• Other

Applications

IT Needs:

HARDWARE

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80 Desktop computers on maintenance area. 150 computers (Desktops and laptops) on office areas 100 additional computers (maintenance area and other

needs)

Client Computers

Physical Servers: › Domain Controller Server› Application server (data backup system

and other applications)› Backup Domain Controller› Exchange servers (just in case we

choose on premises services)

Physical Servers:

general storage for backups, shared folders, Intranet, etc.› A storage area network (SAN) is any high-performance

network whose primary purpose is to enable storage devices to communicate with computer systems and with each other

Storage Area Network

Structured cabling for new facilities› Structured cabling refers to a standardized way of

connecting the wires that allow computers and other electronics to communicate and network.

Cabling

All hardware needed to mount and operate switches› A switch is used to network multiple computers or

network devices together.

Network Switches

All related to firewall, web content filtering, etc.› refers to any activities designed to protect the network,

specifically, these activities protect the usability, reliability, integrity, and safety of the network and data

Network Security

Can be integrated with email Solution (voice mail and notifications)› a telephone system within an enterprise that switches

calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines

Private Branch Exchange

Need to know building to determine wireless network needs› A wireless local area network (WLAN) links two or more

devices over a short distance using a wireless distribution method, usually providing a connection through an access point. The use of spread-spectrum or OFDM technologies may allow users to move around within a local coverage area, and still remain connected to the network.

Wireless network

Need to know which options we have on Queretaro

SAP will be the core application and this will be hosted in the Cloud therefore we should think on a redundant Internet link from our facilities to the hosting

Internet Link

General backup solution for critical systems (excluding SAP)› Data Backup is the physical copying of data files to a removable

storage device that allows the data to be stored in another location. When needed, an individual data file or an entire set of data files, can be restored to a computer system.

Backup solution

Microsoft Exchange on premises or cloud › We can choose to have a local solution which means to buy a server and the required

software or to get the new offer from Microsoft Called Office 365, this solution can include office suite and other tools like Microsoft Lync and Microsoft SharePoint

Email solution

UPS system and Redundant power links for the data center

(Uninterruptible Power Supply) A device that provides battery backup when the electrical power fails or drops to an unacceptable voltage level.

UPS system

IP based cameras work by turning images and audio into data then transmitting this data over a network or Internet connection. The ultimate benefit of this over analogue CCTV systems is greater flexibility, better performance and easier installation.

IP IP CCTV systems do not require local recording, they can transmit their images across Local Networks, the Internet and Wide Area Networks to a central location, where they can be recorded, viewed and managed.

IP CCTV

SOFTWARE / SERVICES

Talking about Microsoft products, we need to define the best option for the company. We can buy licenses or we can lease them.

Licensing

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"antivirus" is protective software designed to defend our computers against malicious software. Malicious software, or "malware" includes: viruses, Trojans, keyloggers, hijackers, dialers, and other code that vandalizes or steals your computer contents.

We need to have a centralized antivirus solution to protect our computers.

Antivirus Solution

IT asset management (ITAM) is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment

Asset management tools

IT service management (ITSM) refers to the implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology

A Service Desk is a primary IT service for IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both Users and IT employees. But also to satisfy both Customer and IT Provider objectives.

IT service Management tool/service Desk

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If we are going to choose the option of leave all current computers and get new computers on Queretaro, we need to contemplate data migration from all current computers to all new computers on Queretaro facilities.

End user data migration

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The technology that lets more than two individuals get together on one phone call is called a conference call bridge. They can be hosted online by conferencing service providers or hosted through company owned or rented equipment on a private network.

Conference call Bridge

OTHER NEEDS

Network design on Queretaro facilities Data Center definition and Build (racks, floor,

AC, etc.) Need to define if we are going to export

current users profiles from Aeromexico network including mailbox information. This will include cooperation from Aeromexico IT to perform some technical configurations.

Configurations on Aeromexico side should include email forwarding from current email domain to the new email domain.

Other IT needs: