amazing winter keynote - it as a team sport
DESCRIPTION
Abridged version of the keynote I delivered to the Swedish IT community in February.TRANSCRIPT
©2011Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
IT as a team sportHow managing metrics and KPI’s can help you to stay relevant in the world of multi sourcing.
Paul Muller ([email protected])Vice President, MarketingHP SoftwareBlog - http://blog.xthestreams.com
©2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
✚
6 HP ConfidentialPhoto by supercake - http://flic.kr/p/wuPCJ
Right tools for the job
Understand the conditions
Trust and collaboration
Peak fitness
A new world is emerging…
ECONOMIC UNCERTAINTY
COMPLIANCE AND RISK
EVOLVING BUSINESS MODELS
CONSUMERIZATION
…in a time of remarkable change for IT
HYBRID AGILITY
Hybrid delivery demands new ways to operate, optimize, and adapt
PRIVATE CLOUD
• Ensure the success, security and integrity of end-to-end business processes
• Connect, instrument and automate thousands of assets across IT• Correlate insights to optimize decisions and IT investments
“…executives decided to migrate to a single system.
“…less than $5 million. “
“…the company took a $192.5 million charge against earnings to compensate for the botched project—and its CIO was forced to resign.Harvard Business Review, Sept 2011
Real world IT Black Swan
However IT can perform better
2 in 3 projects fail
34% not aligned to strategy
Over 80% lack documented requirements
2-8 weeks to provision code change
End-users detect 75%+ of production outages
10+ hours to restore service
Costly, high profile security attacks
Explosion in rich and structured data
Increasing compliance burden
Every business leader—including IT—has or should have a performance system.
It can and should be digitized and automated.
It’s important that its coverage is comprehensive.
And cascaded and connected throughout the organization.
It can continuously improve by featuring best practices from the broader professional community.
HP SOFTWARE POINT OF VIEW
Sales has one, marketing has one, manufacturing has one – but not IT
IT leaders need a performance system
Sales Marketing Manufacturing IT
Top 4 out of 10 CIO issues1. IT/Business alignment2. Cost control3. Governance–IT & Regulatory4. Marketing IT’s value
Sales Marketing Manufacturing IT
?
The HP IT Performance Suite—always perform betterHP Software strategy
Application Lifecycle Management
BUILD FASTER
OperationsManagement
OPERATE SIMPLY
Information Lifecycle Management
STORE EFFICIENTLY
Security Intelligence and Risk Management
SECURE PROACTIVELY
Strategy, Planning and Governance
EXECUTE SYSTEMATICALLY
Collaboration, Orchestration and Analytics
IT PERFORMANCE SUITE FOUNDATION
DELIVER EFFECTIVELY—Services and Support
Burn before reading!
Mosaic NetscapeIE Other
1995 2002 2011
The new heterogeneity
There Is A Seminal Shift In Enterprise IT
PRODUCTION CONSUMPTION
Cost, control, effectiveness
IT-driven, components
High cost of sales
Proprietary, on-premise
Speed, agility, change, outcomes
LOB-driven, pre-assembled
Freemium / low cost of sales
Open, cloud / SaaS, mobile
• APPLICATION-CENTRIC• CONTINUOUS DELIVERY• AS-A-SERVICE• EASE OF USE
Fortress approach to security Proactive business risk mgmt
Enterprises want to change fundamentally the responsiveness, velocity & cost structures of IT, while mitigating business risk
How do we Consume Information Technology
Existing IT CloudHybrid IT
IT Service Delivery Transformation
BusinessDemand
Enterprise Grade
Services
AbstractPhysicalResources
Manual Automatic
Fulfillment & Assurance
Experience
Custom Self Service
Self-service, automated customer experience leveraging hybrid IT on a continuous basis
Three ideasCulture of continuous innovation
Minimize work-in-progress
Optimize around constraints
Strategy, planning and governanceExecute systematically
For the Business For IT• Be agile• Drive IT to deliver
on business strategies
• Hear “no” less often• Operate at full
potential
• Have broad visibility and be in control of every element
• Anticipate and lead vs. wait and react
• Be more efficient• Demonstrate
contribution to the business
Application Portfolio Management
Understand the Conditions - Continuous Assessment
Objectively assess and manage your application portfolio. Helping you make decisions about which applications to keep-change-retire.
Integrate IT Innovation Lifecycle
Build faster
Operate simply
BUILD
PLAN
DEPLOY
RUN
AUTOMATE
ASSURE
• Automate requirements management• Integrate development management• Test driven development
• Optimize resources and projects• Establish clear go/no-go metrics• Track policy compliance
• Integrate release management• Enable continuous delivery• Bridge to operations to capture RFCs
Application Lifecycle ManagementBuild faster
PLAN
BUILD
DEPLOY
Application Portfolio
Application Lifecycle Management
Right Tools for Continuous Integratation
Collaborative platform for design and development of composite applications, lifecycle management and functionality, performance and
security validation. Independent of development environment.
Application Lifecycle
Intelligence 2.0
Performance Center (TruClient)
Security (Fortify)
• Expected to do More • Testing time reduced by more than 50%
• Testers now spend 90% of their time looking at new code, not checking old code
• With HP QC, Delta merged systems with Northwest without having to increase IT staff
• Objectives • Improve software quality across the lifecycle
• Reduce application delivery time
• Ensure applications are secure
• HP Solutions • HP Quality Center & QuickTest Professional
• HP LoadRunner
• HP WebInspect
• Business Benefits• Defects fixed earlier in development cycles
• Defect information is more useful
• Improved ability to accommodate changes
• Improved employee morale
• More stabilized work force
Since deploying HP Application Lifecycle Management, Delta Airlines has reduced testing time, improved IT productivity, and increased IT staff efficiency
30 HP ConfidentialPhoto by Velo Steve - http://flic.kr/p/5AYiXS
31 HP Confidential
Flat pack servers and middlewareIKEA for IT
Automate operations from infrastructure to application
• Automate release and patch management• Manage compliance and drift• Enable self-service, cloud and hybrid
• Consolidate, correlate and remediate• Plan, predict, report and optimize• Integrate defects to quality management
• Manage change and service requests• Management ongoing incidents, problems
& RFS• Optimize asset allocation
Operate simply
AUTOMATE
RUN
ASSURE
Dynamic Configuration
Automated service provisioning with comprehensive, unified management, policy driven
governance and hybrid technology support
Right Tools for Continuous Delivery
Self-service CloudApplication Performance Management
Analyze, anticipate & remediate IT issues
across mobile, cloud and virtual environments with predictive analytics and service health
optimization
Service Level Management (SLM)
Align IT to business and
gauge total health
Service Health Analyzer (SHA)
Anticipate issues before
they occur
Service Health Optimizer (SHO)
Optimize your
IT engine
Service Health Reporter (SHR)
Understand issues from a services view
Analyze the past. Optimize the present. Anticipate the future.
Analytics that convert data into actionable knowledgeHP Service Intelligence
Automate with universal event correlation
MicrosoftSCOM
3rd PartyDomain
MgrsNAGIOS
SCOM & Nagios
Integration
Adapter
OpenIntegratio
n Adapter
Interfaces
OM/PM
NNMi
Run-time Service Model
BSM PlatformOMi
HPService
Manager
Automatically related to a complete model of the IT infrastructure
Complete cross-domain visibility of IT infrastructure health and security
ArcSight Logger
HPIntegratio
nAdapters
SIM APM SiteScope
Linking the NOC and the SOC
• Initial Challenge• Reactive, introspective, fragmented
IT operations processes
• Solution • HP Business Service Management
9.1 (APM, OMi, DDMA, ArcSight Logger)
• IT Improvements • 66% reduction in customer impact
• 28% reduction in number of major incidents
• 75% reduction in business service restore time
• Business Benefits• IT resources more closely aligned with business
needs
• IT better supports ability to improve customer retention, drive market growth and manage overhead costs
• Improvement in customer satisfaction score
Annual Cost savings €1.2M in one year, 300% ROI
HolisticSecurity and IT data
Manage IT risks in business contextSecure proactively
INFORMAVAILABILITY
COMPLIANCE
AGILITY
OPTIMIZATION
COST
Business KPIs
CORRELATE
INTEGRATE
SECURITY DATA
APPLICATIONS
DATA
DEVICES
USERS
NETWORK
GOALS– Comply with government regulations and internal
security requirements– Provide visibility into the full-range of security
events and integrate security data on a single console
SOLUTION– HP IT Performance Suite – Security Information
and Event Management
RESULTS– Reduces false positives by filtering down 22
million security events per day– Improves security posture by reducing log
searches from hours to a matter seconds
Priority Health’s mission to protect member dataPerforming better in healthcare
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Measure your fitness - HP IT Executive Scorecard• Single pane of glass for IT performance with Industry’s broadest coverage of
IT investment
• Key performance indicators cascaded throughout the portfolio
• Open data model and studio for KPI expansion and customization
Driving business transformationCORPORATE OVERVIEW
– Commercial Airline Industry; Revenue: $23.2B US (CY2010); 86,000 Employees and over 1200 planes
CHALLENGES– Rationalizing investments, consolidating assets, and
improving on corporate wide business process in a merger driven industry
GOALS– Build an IT infrastructure to support the enterprise-wide
business– Eliminate application sprawl, implement consolidated
metrics– Develop and execute on a set of consolidated services
SOLUTION– HP Executive Scorecard– Broad range of HP Software Products as the Enterprise
services delivery management platformRESULTS
– Comprehensive asset, strategy and plan for renewal – Reduced time to develop by 52%– Reduced time to deploy from 6-8 weeks to a few hours– Improved strategic/tactical spend (1:24 to 4:7)
Extensibility, Orchestration, and Analytics
Strategy, Planning, and Governance
Services and Support
Application Lifecycle
Management
Information Management
IT Operations Management
Security Intelligence and Risk Management
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Enterprise Collaboration and Mobility
Collaborate anywhere, in context
Access the HP ITPS from your mobile device via OOTB and customized
mini-apps
Context aware collaborations across the end-to-end lifecycle of the
composite application
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Comprehensive, connected, and flexibleHP IT Performance Suite
IT PERFORMANCE SUITE FOUNDATION
Extensibility, Orchestration, and Analytics
STRATEGY, PLANNING, AND GOVERNANCE
Executive Scorecard
IT Financial Management Project and Portfolio Management
Application Portfolio Management
Workforce and Vendor Management
APPLICATION LIFECYCLE MANAGEMENT
OPERATIONS MANAGEMENT
INFORMATION LIFECYCLEMANAGEMENT
Network Manageme
nt
SystemManageme
nt
Development Management
Information Archiving
Enterprise Records
Management
Application Quality
Management
Requirements Management
Client Automation
Data Center
Automation
AssetManageme
nt
IT Service Manageme
nt
ApplicationSecurity
Validation
Application Governance
Performance Validation
Application Availability and
PerformanceData Protection
Software Security Assurance (SSA)
Security Information and Event Management
Network Security
SECURITY INTELLIGENCE AND RISK MANAGEMENT
SERVICES AND SUPPORT
Connected, dynamic, unified technology foundation IT Performance Suite Foundation
• Implement a common data model, UI and analytics
• Discover, integrate & orchestrate business and IT
services
• Automate over 4000 common operations
• Stay ahead with HP LiveNetwork content store
Common technologies and components that enable more consistent and integrated solutions
ProjectStatus
ServiceMgmt
SLAs AssetsCost
Break-down
ServiceModels
• Architecture to satisfy your business drivers
• Validate results/value
PEOPLE-PROCESS-TECHNOLOGY-DATA
Maturity m +x
DESIRED STATE
• Analyze• Define strategy,
objectives, and metrics• Build roadmap
(supported by
business-cases/ROI)
PEOPLE-PROCESS-TECHNOLOGY-DATA
CURRENT STATE
Maturity m
Where to start and how to get there
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Tactical: current forwardStrategic: future back
Sub-projects
TRANSITION AGENDA
ROI
COMPREHENSIVE CONNECTED FLEXIBLE
Summary—the HP IT Performance Suite
Optimize the business of IT through dynamic,
automated updates from a connected
suite
Manage and gain insight from your entire IT domain
with the industry’s most
comprehensive suite
Scale with a modular, open
platform designed specifically to support
heterogeneousenvironments
Next steps• Check out the breakouts
• Schedule a workshop– Transformation Experience Workshop for IT Performance – Value Discovery Workshop for IT Performance
• Join the community of experts– www.hp.com/go/discoverperformance
