Amas TenumahVice President Contact Center Operations

Crowdsourcing Employee Engagement

• Rep to Customer Engagement• Allow your customers to engage your

frontline staff directly

• Make the dialogue 2 Way

• Rethink QA

• Change Behavior

• Make it fun

Leadership to Front line engagement

• Internal blogs

Thank You…

Questions?

Amas TenumahVice President Contact Center Operations Teleflora

linkedin.com/pub/amas-tenumah/9/959/a22