Amanda Stirlingamandamgordon76@gmail.com

SummaryDependable Kitchen Manager who brings over 10 years experience in the food service industry. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Enthusiastic team player with a strong work ethic and problem solving skills.

Highlights Quick Learner Organized Proven leader Fast and efficient worker Customer service oriented Ability to handle/resolve problems Thrives in a fast-paced environment Able to lift up to 50 pounds

ExperienceThe Chickenburger Production Kitchen October 2013 to CurrentKitchen ManagerBedford, NSBuilt excellent customer loyalty and rapport by placing follow-up calls for customers who reported product issues and /or complaints Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.Set and monitored product standards, examining samples of raw/ finished cooked products and processing tests, to ensure the quality of all finished products.Ensured that HACCP guidelines, programs, records and all health and safety guidelines were followed. Trained staff of ten employees for correct facility procedures, safety codes, proper recipes and packing techniques.Monitored inventory

The Chickenburger Restaurant March 2012 to October 2013General ManagerBedford, NS/ Halifax, NSProvided accurate and appropriate information in response to customer inquires or complaints.Developed and implemented new policies. Trained, coached and mentored staff to ensure smooth adoption of new programs and policies. Increased sales with up-selling program Collected customer feedback and made process changes to exceed customer satisfaction.Developed new menu items with marketing strategy and POS materialHired and trained entry level and lower management. Trained staff and management at franchise locations Payroll for 70+ staff

Built sales forecasts and schedules to reflect desired productivity targets.Aloha POS system knowledge (adding new products, coupons, using reports) integrated updated version of POS, trained staff for smooth transition.Bank Deposits

The Chickenburger Restaurant January 2007 to March 2012SupervisorBedford, NSMaintained exceptional customer service standards.Trained staff on how to improve customer interactionsScheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Ensured proper cleanliness was maintained in all areas of restaurant.Performed checkouts of servers to ensure that all orders were accounted for.

Department of Natural Defence 2002 to 2003 ServerHalifax, NSDelivered exceptional service by greeting and serving patrons in a timely, friendly manner.Observed diners to anticipate any additional needs and respond to requestsResponsible for setting banquet events and buffet linesEnsured consistent high quality of plate presentation Performed dishwasher duties

The Chickenburger Restaurant March 1999 to January 2007 ServerBedford, NSTook necessary steps to meet customer needs and effectively resolve food or service issues. Served fresh, hot food with a smile in a timely manner.Operated large-volume cooking equipment such as grills and deep-fat fryers.Prepared and served beverages such as coffee, tea, fountain drinks and milkshakes.Trained in all opening and closing jobs of the restaurant, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Took initiative to find extra tasks when scheduled duties were completed.Quickly and efficiently processed payments and made accurate change.Prepared items according to written or verbal orders, working on several different orders simultaneously.

EducationSackville High SchoolLower Sackville, NS

Certificates Food Safety CertificateCPR First Aid CertificateAllergen Training Leadership Program

References available upon request