amadeus cars product

© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden

Amadeus Cars Product

Mildrid AmundsenProduct Division

18th November 2003


Agenda

Amadeus Cars product presentation User hints Planned enhancements

Break (1000 – 1015) Sales & Marketing presentation

Overview Opportunities

Break (1100 – 1115) Panel debate and discussion Lunch (1215 – 1315)


Handouts

Printed copy of the presentations Mousepad for quick reference guides

www.sca.amadeus.com/tips Questionnaire Evaluation form


Myths about Amadeus Cars

….. and the truth!


“It is not possible to compare rates”

The myth:To be able to compare rates in Amadeus Car Availability you need to: Use a calculator Look for information in several different displays And you are still not sure if you have covered it all

The truth:Multi company display with estimated total gives comparable rates for all providers in Complete Access Plus


Multi company car availability display with estimated total

CALHR20NOV-2/ARR-0900-1400

**AMADEUS CARS RATE AVAILABILITY** CHECK POLICIES: USE CT OR CR

LHR LONDON/GB:HEATHROW

ARRIVAL:TH20NOV03/09:00 RETURN:SA22NOV03/14:00

A TYPE DAILY-NOK ESTIMATED-NOK KM/M CHRG STC V

1O ET+ENTERPRISE ECMN +166.66Ø* 900.99Ø* UNL .00 ! V

2T ZI+AVIS ECMN +344.44Ø* 1066.66Ø* UNL .00 !TC V

3T EP+EUROPCAR ECMN +377.77Ø 1133.33Ø UNL .00 STC V

6O ZT/THRIFTY MCMN +211.11Ø* 1299.99Ø* UNL .00 !!! V

7T ZE/HERTZ ECMN +199.99Ø 1322.22Ø* UNL .00 !!! V

4T SX+SIXT ECMN +388.88Ø 1444.44Ø UNL .00 !!C V

** EXTRA CHARGES MAY APPLY ON RATES BELOW **

5O RR/PRACTICAL MCMN 99.99Ø* UNL .00 !! V

Ø-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY +-C/A PLUS RATE

S-SURCHARGES T-TAXES C-COVERAGE V-VEHICLE INFORMATION

MORE


“What is included in the rate and what is the total rate?”

The myth:It is necessary to check several displays to find out what is included in the rate – and not included, and to find the total rate for the rental: And you are still not sure if you have covered it all

The truth:Car Rate Features gives a complete overview of what is included in base rate, what is included in the estimated total, and the additional items available


Car Rate Features with rate breakdown (1)

CR3

*** EUROPCAR COMPLETE ACCESS PLUS RATE FEATURES ***

LOOKING FOR AN ALL INCLUSIVE RATE? >GG CAR EP OFFER

TH20NOV03/09:00-SA22NOV03/14:00

1) NOK 379.05Ø RATE IS AVAILABLE

RATE INFORMATION --------------------------------------- R - RAT

ESTIMATED TOTAL / CURRENCY:GBP 95.39

INCLUSIVE OF

BASE RATE 3DAYS/ HOUR 95.39

(INC. OF TAX

AIRPORT CHARGE

REGISTRATION FEE / ROAD TAX

COLLISION DAMAGE WAIVER

THIRD PARTY COVER

THEFT PROTECTION WAIVER )

RATE CURRENCY:GBP 31.80/ UNL

EXTRA DAY /

EXTRA HOUR /

TAX INFORMATION ---------------------------------------- T - TAX

17.50 PERCENT TAX *INCL IN BASE RATE*

MORE



CR3



TH20NOV03/09:00-SA22NOV03/14:00


SURCHARGES --------------------------------------------- S - SUR

- AIRPORT CHARGE *INCL IN BASE RATE*

-0.00 GBP PER RENTAL

- REGISTRATION FEE / ROAD TAX *INCL IN BASE RATE*

0.00 GBP PER DAY

COVERAGE ----------------------------------------------- C - COV

- CDW - COLLISION DAMAGE WAIVER *INCL IN BASE RATE*

EXCESS: 500.00 GBP

DAMAGE WAIVER (EXCLUDES THEFT WAIVER)

- THIRD PARTY COVER *INCL IN BASE RATE*

THIRD PARTY COVER

- TPW - THEFT PROTECTION WAIVER *INCL IN BASE RATE*

EXCESS: 500.00 GBP

THEFT WAIVER

- EXR - EXCESS REDUCTION *OPTIONAL*

7.06 GBP PER DAY

MORE



CR3



TH20NOV03/09:00-SA22NOV03/14:00


COVERAGE ----------------------------------------------- C - COV

- EXR - EXCESS REDUCTION *OPTIONAL*

7.06 GBP PER DAY

EXCESS: 100.00 GBP

PURCHASE OF DWP LOWERS THE EXCESS ON DW AND TW IF DW

AND TW ARE TAKEN.

- PAI - PERSONAL ACCIDENT INSURANCE *OPTIONAL*

4.75 GBP PER DAY

OPTIONAL INSURANCE WHICH COVERS PERSONAL ACCIDENT.

VEHICLE TYPE INFORMATION ------------------------------- V - VEH

TYPE GRP / MAKE MODEL DESCRIPTION DRS SEAT BAG BOOT

ECMN VAUXHALL CORSA 1.2 OR SIMILAR 2/4 5

ADVANCE BOOKING ---------------------------------------- B - ADV

1 DAY ADVANCE BOOKING REQUIRED

GUARANTEE ---------------------------------------------- G - GUA

RATE GUARANTEED

MORE


Estimated total - summary

The base rate for the rental period, incl. additional hours (one day = 25 hours)

All mandatory taxes All mandatory surcharges Coverage - if included

The only charges not included are the optional coverages (some of these might be included in the base rate – specified in CR if applicable, and indicator C used in CA-display if minimum one coverage included)


”The negotiated rates are masked”

The myth:All negotiated rates are masked from the travel agency (in displays and booked segments)

The truth:The car companies now unmask the negotiated rates if the corporate customers agree to this: Available in Complete Access Plus single company

display by using the CD- or ID-number identifying the agreement


2 ways to book negotiated rates

Direct Sell Use of host key Prestored entry in Customer Profile Requires VT and CD- or ID-number

Via Car Availability (Complete Access Plus) Single company display by using CD- or ID-number All vehicle types included in the agreement are shown in

the display (makes cross selling possible) Estimated total per vehicle type Car Rate Feature display available (with estimated total

breakdown and other rate details)


Negotiated rates – Car Availability

CAEPNCE20NOV-2/ARR-1130-1130/CD-9876543

*** EUROPCAR COMPLETE ACCESS PLUS RATE AVAILABILITY ***

EP+NICE 06000 /FR NCET02 OPENING HOURS:06:30 -23:59

NICE COTE D AZUR AIRPORT

ARRIVAL:TH20NOV03/11:30 RETURN:SA22NOV03/11:30


CHECK POLICIES: USE CR

TYPE A DAILY-NOK ESTIMATED-NOK KM/M CHRG ADV RCODE STC VPGDY

1 EBMN 333.33Ø 833.33Ø 500K .18 0D AATT S!C V GDY

NEGOCIATED RATE APPLICABLE

2 EDMR 344.44Ø 944.44Ø 500K .18 0D AATT S!C V GDY


3 EVMR 377.77Ø 955.55Ø 500K .18 0D AATT S!C V GDY


4 CDMR 422.22Ø 999.99Ø 500K .18 0D AATT S!C V GDY


5 CWMR 433.33Ø 999.99Ø 500K .18 0D AATT S!C V GDY


Ø-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY ADV-ADVANCE BOOKING

S-SURCHARGES T-TAXES C-COVERAGE V-VEHICLE INFORMATION

P-ADVANCE PAYMENT G-GUARANTEE D-DEPOSIT Y-POLICY INFORMATION

MORE


”It is not possible to compare negotiated rates with other rates”

The myth:It is necessary to call car company to compare negotiated rates with other rate types

The truth:Travel Choice/Pro Tempo makes it possible to access several rates to compare which is most favourable The corporate profile updated with CD-number and a PPI-line

advising agent to check Eurobonus Gold rates and the agency’s own negotiated rates

A separate profile updated with the agency’s CD-number A separate profile updated with the Eurobonus Gold

CD-number


How to work the profiles

The work-flow: Display the merged corporate/traveller profile Car Availability with /TC gives the client’s CD-rates A host key to change to Eurobonus Gold rates:

>CA/TC/C-ABC123 <ctrl + x> A host key to change to the agency’s CD-rates

>CA/TC/C-123ABC <ctrl + y> When booking use the display with the most favourable

rate (>CA/TC returns to the client’s rates or reuse the appropriate host key):>CS3/TC

The corporate profile is still displayed, and the client’s CD-number is added to the segment


”The cheapest rates are only offered over the phone”

The myth:The cheapest rates are not available in Amadeus

The truth:When checking availability displays for providers in Complete Access Plus the rates are returned from the providers’ own systems, and they are the same rates that you will be offered when phoning


Complete Access Plus


What is Complete Access Plus?

Highest level of provider connectivity for Amadeus Cars

The equivalent of “Full Amadeus Access” in airline: Availability comes direct from the provider both for multi

and single company display Immediate confirmation of the booking during sell process

Additional seamless information: Estimated totals Car Rate features


Estimated Totals

Coming directly from the provider database

Preferred display for providers with Estimated Total Also included in the booked segment and the

itinerary

Total price of the rental including: Base rate All mandatory charges / insurances Applicable taxes One way fee


Car Rate Features

Coming directly from the provider database

Total breakdown of Estimated Total rate

Enhanced surcharge, coverage and tax information, with a clear indication if: Included in Estimated Total rate Included in Base Rate Mandatory Optional


Complete Access Plus - advantages

Car Availability:

All information is extracted from the provider’s system

Indicators explain what is included in the base rate

Estimated total makes it possible to compare rates

Car Rate Features

All information is extracted from the provider’s system

Estimated total is explained in detail

Information about optional extras available


Complete Access Plus - providers

Already upgraded: Avis Sixt Europcar Enterprise Thrifty Hertz

Planned in the near future: Budget (2004) Dollar


Car Location Policy


Car Location Policy

>CPOZENCE - all general policy information

General policy, not rate specific

The display may be limited by adding category code

CATEGORY CODE LETTER

-------- ---- ------

TAXES TAX T

SURCHARGES SUR S

COVERAGE COV C

VEHICLE TYPE VEH V


Car Location Policy

CPOZENCE/V

** AMADEUS CAR POLICY **

ZE+HERTZ NCE - NICE

VEHICLE TYPE INFORMATION ------------------------------- V - VEH

TYPE GRP / MAKE MODEL DESCRIPTION DRS SEAT BAG BOOT

ECMN A OPEL CORSA COMFORT 1 2 3 5 *

EDMN B RENAULT CLIO 1 5 DCI 5 5 *

CDMR C FORD FOCUS AMBIANTE 1 6 5 5 *

IDMR D PEUGEOT 406 SR 1 8 HDI 4 5 *

FDMR E MB C200 CDI ELEGANCE 2 2 4 5 *

PDAR G MERCEDES C220 CDI ELEGANCE 4 5 *

IVMR H CITROEN XSARA PICASSO 1 6 5 5 *

FVMR I RENAULT ESPACE 2 2 DCI 5 7 *

LXAR J JAGUAR S TYPE 2 5 AUTO *HPC* 4 5 *

ITMN K PEUGEOT 206 CC 1 6 2 2

LDAR L MERCEDES E220 CDI 2 2 4 5 *

EXMR M MINI COOPER 1300 *HPC* 3 4 *

SVMN N PEUGEOT BOXER COMBI 1 9 4 9 *

XXAR O FORD FOCUS FOR DISABLED CUST O 5 5 *

NLY

* PLEASE REOPTION WITH VEHICLE TYPE

MORE


Product enhancements planned


Enhanced RTSVCC

When Car Sell is sent to provider a request for Car Rate Features will also be sent Will apply both for direct sell and sell from Car

Availability The information will be stored with the segment New information will be available in itinerary


Complete Access Plus

Additional provider upgrades (as specified earlier) All messages from providers to be passed:

When a provider request a display the request will be passed on to the competitors

The competitors will decide whether to display rates or not, and if so which rates to display

Additional information in Car Rate Features(provider/location code in header, 5 sets of location hours, allow /FC-option, special equipment, delivery and collection – and more)


More information in itinerary

The following information is now included in the Amadeus Itinerary: The estimated total Corporate discount number (CD) Personal ID number (ID) Rate code

Improvements to RTSVCC will also mean more information in itinerary


Questions?

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