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TRANSCRIPT
HOW TO COMMUNICATE WITH DIPLOMACY,TACT AND CREDIBILITY
600
AM
A W
ay
Sara
nac
Lake
, NY
1298
3-55
34
No
np
rofi
tU
.S. P
ost
age
PA
IDA
mer
ican
Man
agem
ent
Ass
oci
atio
n In
tern
atio
nal
Imp
ort
ant
com
pan
y m
ail.
If t
he
add
ress
ee is
no
lo
ng
er w
ith
yo
ur
com
pan
y, p
leas
e d
eliv
er t
o y
ou
r o
rgan
izat
ion
’s m
anag
er o
f h
um
an r
eso
urc
es.
Key benefits
1.2 CEUs
www.amanet.org/2206
Who should attendBusiness professionals who want the skills to communicate in a positive, professional manner no matter what the situation.
• Manage the impact your communication has on your image
• Define and leverage your communication style
• Develop and demonstrate better listening skills
• Eliminate weak responses with power phrases
• Explore communication style differences and learn to flex your own style
• Recognize the impact of stress on communication and be able to adjust for it
LE
AR
N M
OR
E:
ww
w.a
man
et.o
rg/a
nnua
lpas
s
1-80
0-26
2-96
99
Men
tion
offe
r co
de K
M2
Acc
ess
to m
ost
AM
A C
lass
roo
m S
emin
ars
and
ALL
Liv
e O
nlin
e Se
min
ars
Acc
ess
to A
LL A
MA
Cla
ssro
om
an
d L
ive
On
line
Sem
inar
s, E
xpre
ss S
kills
Co
urs
es
and
Web
inar
s
ANN
UAL
PASS
ALL-
ACCE
SS P
ASS
Term
s an
d co
nditi
ons
appl
y.
SAV
E $
250
RE
GIS
TE
R T
OD
AY
!w
ww
.am
anet
.org
| 1-
800-
262-
9699
Regi
ster
by
Feb.
28,
201
9*M
entio
n of
fer
code
LK
96
*TER
MS
AND
COND
ITIO
NS: O
ffer C
ode
LK96
exp
ires F
eb. 2
8, 2
019,
and
ca
nnot
be
com
bine
d w
ith a
ny o
ther
pro
mot
iona
l offe
r(s).
This
offe
r is v
alid
on
ly w
hen
appl
ied
to n
ew re
gist
ratio
ns a
nd c
anno
t be
appl
ied
to tr
ansf
ers,
canc
ella
tions
or G
SA o
r SLS
con
tract
pric
ing.
Indi
vidua
ls el
igib
le fo
r GSA
or
SLS
cont
ract
pric
ing
mus
t cho
ose
betw
een
thei
r con
tract
pric
e or
this
disc
ount
ap
plie
d to
the
AMA
Mem
ber r
ate
and
mus
t ref
eren
ce th
e of
fer c
ode
whe
n pl
acin
g th
eir o
rder
. AM
A An
nual
Pas
ses/A
ll-Ac
cess
Pas
ses,
AMA
Certi
ficat
es,
AMA
Sem
inar
Sav
ings
Pas
ses,
AMA
Web
inar
s, Ex
pres
s Ski
lls C
ours
es a
nd
third
par
ty-d
elive
red
prog
ram
s ava
ilabl
e th
roug
h AM
A ar
e no
t elig
ible
for t
his
offe
r. Pr
ices a
nd sc
hedu
les a
re su
bjec
t to
chan
ge w
ithou
t not
ice.
Get o
ne y
ear o
f unl
imite
d tr
aini
ng!
AM
A c
an c
ome
to y
ou!
We’
ll d
eliv
er o
ur s
emin
ars,
tailo
red
or fu
lly
cust
omiz
ed, t
o yo
ur
loca
tion.
Dev
elop
team
s of
8 o
r m
ore,
a d
ivis
ion,
or
your
ent
ire
orga
niza
tion.
To
lear
n m
ore,
cal
l 1-8
77-8
80-0
264.
Stre
tch
your
trai
ning
dol
lars
with
thes
e GR
EAT
OFFE
RS!
FOLL
OW
US
Seminar highlightsDay 1
• Understanding how perception and image can
impact others’ perceptions of you
• Using the Insight Inventory® to learn how style
affects your communication effectiveness
• Identifying and removing the roadblocks to
effective communication
• Describing the Know-Feel-Do model of
communicating
Day 2• Implementing and practicing strategies for
powerful communication
• Applying good listening skills in order to
communicate with diplomacy, tact and credibility
• Defining the five actions that make for
credible communication
• Being aware of your “hot buttons,” and preparing
before you face these situations
To register and see full Classroom and Live Online schedules, visit
www.amanet.org/2206 or call 1-800-262-9699.
Feb. 4-5. . . . . . . New York, NYFeb. 7-8. . . . . . . Chicago, ILFeb. 11-12. . . . . San Francisco, CAFeb. 14-15. . . . . Arlington, VAFeb. 14-15. . . . . Atlanta, GAFeb. 25-26. . . . . Cincinnati, OHFeb. 25-26. . . . . Los Angeles, CAFeb. 28-Mar. 1 . New York, NY WFeb. 28-Mar. 1 . Seattle, WAMarch 4-5 . . . . . Atlanta, GAMarch 4-5 . . . . . Chicago, ILMarch 7-8 . . . . . Philadelphia, PA
March 11-12 . . . Boston, MAMarch 14-15 . . . New York, NYMarch 18-19 . . . Dallas, TXMarch 21-22 . . . Arlington, VAMarch 28-29 . . . San Francisco, CAApril 1-2 . . . . . . Arlington, VAApril 4-5 . . . . . . Chicago, ILApril 11-12 . . . . New York, NYApril 15-16 . . . . Arlington, VA WApril 15-16 . . . . Atlanta, GAApril 22-23 . . . . St Pete Beach, FLApril 25-26 . . . . Houston, TX
April 25-26 . . . . San Francisco, CAApril 29-30 . . . . Scottsdale, AZMay 2-3 . . . . . . Atlanta, GAMay 2-3 . . . . . . Chicago, ILMay 6-7 . . . . . . New York, NYMay 9-10 . . . . . Arlington, VAMay 9-10 . . . . . Newport Beach, CAMay 13-14 . . . . . San Francisco, CA W
The instructor gave me the
tools necessary not only to
tolerate my co-workers but to
want to work with some of my
previously most challenging
people…. I highly
recommend this course.
—Drew B.
“
”
C Classroom L Live Online O Onsite
ScheduleW: Special Session for Women
Price: $2,195 Non-members - $1,995 Members
1254
08
Feb. 11-14March 25-28
April 8-11May 6-9
Live Online
C L O
Seminars for BETTER COMMUNICATION SKILLS
CONNECT with PURPOSE
Each time you interact with a colleague, client or executive, you have an opportunity to strengthen a business relationship—but without the right skills, that chance will likely be missed.
Like good writing, effective communication has many facets, from clarity and focus to listening and understanding—all of which must work well together. AMA offers you a comprehensive range of skills to help you stay present and focused in your conversations and use effective verbal and non-verbal skills. Our courses can also help you improve your writing, prepare professional, on-target presentations, and much more.
Practice what you learn with the guidance of our expert faculty of business practitioners, in person or in our virtual classrooms.
SAVE $250! Register by February 28, 2019. Use offer code LK96.
See back panel for details on this special offer and our unlimited training options
Learn more at www.amanet.org or call 1-800-262-9699.
Make every conversation count
$250OFF
See back for details
HOW TO COMMUNICATE WITH DIPLOMACY,TACT AND CREDIBILITY
600
AM
A W
ay
Sara
nac
Lake
, NY
1298
3-55
34
No
np
rofi
tU
.S. P
ost
age
PA
IDA
mer
ican
Man
agem
ent
Ass
oci
atio
n In
tern
atio
nal
Imp
ort
ant
com
pan
y m
ail.
If t
he
add
ress
ee is
no
lo
ng
er w
ith
yo
ur
com
pan
y, p
leas
e d
eliv
er t
o y
ou
r o
rgan
izat
ion
’s m
anag
er o
f h
um
an r
eso
urc
es.
Key benefits
1.2 CEUs
www.amanet.org/2206
Who should attendBusiness professionals who want the skills to communicate in a positive, professional manner no matter what the situation.
• Manage the impact your communication has on your image
• Define and leverage your communication style
• Develop and demonstrate better listening skills
• Eliminate weak responses with power phrases
• Explore communication style differences and learn to flex your own style
• Recognize the impact of stress on communication and be able to adjust for it
LE
AR
N M
OR
E:
ww
w.a
man
et.o
rg/a
nnua
lpas
s
1-80
0-26
2-96
99
Men
tion
offe
r co
de K
M2
Acc
ess
to m
ost
AM
A C
lass
roo
m S
emin
ars
and
ALL
Liv
e O
nlin
e Se
min
ars
Acc
ess
to A
LL A
MA
Cla
ssro
om
an
d L
ive
On
line
Sem
inar
s, E
xpre
ss S
kills
Co
urs
es
and
Web
inar
s
ANN
UAL
PASS
ALL-
ACCE
SS P
ASS
Term
s an
d co
nditi
ons
appl
y.
SAV
E $
250
RE
GIS
TE
R T
OD
AY
!w
ww
.am
anet
.org
| 1-
800-
262-
9699
Regi
ster
by
Feb.
28,
201
9*M
entio
n of
fer
code
LK
96
*TER
MS
AND
COND
ITIO
NS: O
ffer C
ode
LK96
exp
ires F
eb. 2
8, 2
019,
and
ca
nnot
be
com
bine
d w
ith a
ny o
ther
pro
mot
iona
l offe
r(s).
This
offe
r is v
alid
on
ly w
hen
appl
ied
to n
ew re
gist
ratio
ns a
nd c
anno
t be
appl
ied
to tr
ansf
ers,
canc
ella
tions
or G
SA o
r SLS
con
tract
pric
ing.
Indi
vidua
ls el
igib
le fo
r GSA
or
SLS
cont
ract
pric
ing
mus
t cho
ose
betw
een
thei
r con
tract
pric
e or
this
disc
ount
ap
plie
d to
the
AMA
Mem
ber r
ate
and
mus
t ref
eren
ce th
e of
fer c
ode
whe
n pl
acin
g th
eir o
rder
. AM
A An
nual
Pas
ses/A
ll-Ac
cess
Pas
ses,
AMA
Certi
ficat
es,
AMA
Sem
inar
Sav
ings
Pas
ses,
AMA
Web
inar
s, Ex
pres
s Ski
lls C
ours
es a
nd
third
par
ty-d
elive
red
prog
ram
s ava
ilabl
e th
roug
h AM
A ar
e no
t elig
ible
for t
his
offe
r. Pr
ices a
nd sc
hedu
les a
re su
bjec
t to
chan
ge w
ithou
t not
ice.
Get o
ne y
ear o
f unl
imite
d tr
aini
ng!
AM
A c
an c
ome
to y
ou!
We’
ll d
eliv
er o
ur s
emin
ars,
tailo
red
or fu
lly
cust
omiz
ed, t
o yo
ur
loca
tion.
Dev
elop
team
s of
8 o
r m
ore,
a d
ivis
ion,
or
your
ent
ire
orga
niza
tion.
To
lear
n m
ore,
cal
l 1-8
77-8
80-0
264.
Stre
tch
your
trai
ning
dol
lars
with
thes
e GR
EAT
OFFE
RS!
FOLL
OW
US
Seminar highlightsDay 1
• Understanding how perception and image can
impact others’ perceptions of you
• Using the Insight Inventory® to learn how style
affects your communication effectiveness
• Identifying and removing the roadblocks to
effective communication
• Describing the Know-Feel-Do model of
communicating
Day 2• Implementing and practicing strategies for
powerful communication
• Applying good listening skills in order to
communicate with diplomacy, tact and credibility
• Defining the five actions that make for
credible communication
• Being aware of your “hot buttons,” and preparing
before you face these situations
To register and see full Classroom and Live Online schedules, visit
www.amanet.org/2206 or call 1-800-262-9699.
Feb. 4-5. . . . . . . New York, NYFeb. 7-8. . . . . . . Chicago, ILFeb. 11-12. . . . . San Francisco, CAFeb. 14-15. . . . . Arlington, VAFeb. 14-15. . . . . Atlanta, GAFeb. 25-26. . . . . Cincinnati, OHFeb. 25-26. . . . . Los Angeles, CAFeb. 28-Mar. 1 . New York, NY WFeb. 28-Mar. 1 . Seattle, WAMarch 4-5 . . . . . Atlanta, GAMarch 4-5 . . . . . Chicago, ILMarch 7-8 . . . . . Philadelphia, PA
March 11-12 . . . Boston, MAMarch 14-15 . . . New York, NYMarch 18-19 . . . Dallas, TXMarch 21-22 . . . Arlington, VAMarch 28-29 . . . San Francisco, CAApril 1-2 . . . . . . Arlington, VAApril 4-5 . . . . . . Chicago, ILApril 11-12 . . . . New York, NYApril 15-16 . . . . Arlington, VA WApril 15-16 . . . . Atlanta, GAApril 22-23 . . . . St Pete Beach, FLApril 25-26 . . . . Houston, TX
April 25-26 . . . . San Francisco, CAApril 29-30 . . . . Scottsdale, AZMay 2-3 . . . . . . Atlanta, GAMay 2-3 . . . . . . Chicago, ILMay 6-7 . . . . . . New York, NYMay 9-10 . . . . . Arlington, VAMay 9-10 . . . . . Newport Beach, CAMay 13-14 . . . . . San Francisco, CA W
The instructor gave me the
tools necessary not only to
tolerate my co-workers but to
want to work with some of my
previously most challenging
people…. I highly
recommend this course.
—Drew B.
“
”
C Classroom L Live Online O Onsite
ScheduleW: Special Session for Women
Price: $2,195 Non-members - $1,995 Members
1254
08
Feb. 11-14March 25-28
April 8-11May 6-9
Live Online
C L O
Seminars for BETTER COMMUNICATION SKILLS
CONNECT with PURPOSE
Each time you interact with a colleague, client or executive, you have an opportunity to strengthen a business relationship—but without the right skills, that chance will likely be missed.
Like good writing, effective communication has many facets, from clarity and focus to listening and understanding—all of which must work well together. AMA offers you a comprehensive range of skills to help you stay present and focused in your conversations and use effective verbal and non-verbal skills. Our courses can also help you improve your writing, prepare professional, on-target presentations, and much more.
Practice what you learn with the guidance of our expert faculty of business practitioners, in person or in our virtual classrooms.
SAVE $250! Register by February 28, 2019. Use offer code LK96.
See back panel for details on this special offer and our unlimited training options
Learn more at www.amanet.org or call 1-800-262-9699.
Make every conversation count
$250OFF
See back for details
HOW TO COMMUNICATE WITH DIPLOMACY,TACT AND CREDIBILITY
600
AM
A W
ay
Sara
nac
Lake
, NY
1298
3-55
34
No
np
rofi
tU
.S. P
ost
age
PA
IDA
mer
ican
Man
agem
ent
Ass
oci
atio
n In
tern
atio
nal
Imp
ort
ant
com
pan
y m
ail.
If t
he
add
ress
ee is
no
lo
ng
er w
ith
yo
ur
com
pan
y, p
leas
e d
eliv
er t
o y
ou
r o
rgan
izat
ion
’s m
anag
er o
f h
um
an r
eso
urc
es.
Key benefits
1.2 CEUs
www.amanet.org/2206
Who should attendBusiness professionals who want the skills to communicate in a positive, professional manner no matter what the situation.
• Manage the impact your communication has on your image
• Define and leverage your communication style
• Develop and demonstrate better listening skills
• Eliminate weak responses with power phrases
• Explore communication style differences and learn to flex your own style
• Recognize the impact of stress on communication and be able to adjust for it
LE
AR
N M
OR
E:
ww
w.a
man
et.o
rg/a
nnua
lpas
s
1-80
0-26
2-96
99
Men
tion
offe
r co
de K
M2
Acc
ess
to m
ost
AM
A C
lass
roo
m S
emin
ars
and
ALL
Liv
e O
nlin
e Se
min
ars
Acc
ess
to A
LL A
MA
Cla
ssro
om
an
d L
ive
On
line
Sem
inar
s, E
xpre
ss S
kills
Co
urs
es
and
Web
inar
s
ANN
UAL
PASS
ALL-
ACCE
SS P
ASS
Term
s an
d co
nditi
ons
appl
y.
SAV
E $
250
RE
GIS
TE
R T
OD
AY
!w
ww
.am
anet
.org
| 1-
800-
262-
9699
Regi
ster
by
Feb.
28,
201
9*M
entio
n of
fer
code
LK
96
*TER
MS
AND
COND
ITIO
NS: O
ffer C
ode
LK96
exp
ires F
eb. 2
8, 2
019,
and
ca
nnot
be
com
bine
d w
ith a
ny o
ther
pro
mot
iona
l offe
r(s).
This
offe
r is v
alid
on
ly w
hen
appl
ied
to n
ew re
gist
ratio
ns a
nd c
anno
t be
appl
ied
to tr
ansf
ers,
canc
ella
tions
or G
SA o
r SLS
con
tract
pric
ing.
Indi
vidua
ls el
igib
le fo
r GSA
or
SLS
cont
ract
pric
ing
mus
t cho
ose
betw
een
thei
r con
tract
pric
e or
this
disc
ount
ap
plie
d to
the
AMA
Mem
ber r
ate
and
mus
t ref
eren
ce th
e of
fer c
ode
whe
n pl
acin
g th
eir o
rder
. AM
A An
nual
Pas
ses/A
ll-Ac
cess
Pas
ses,
AMA
Certi
ficat
es,
AMA
Sem
inar
Sav
ings
Pas
ses,
AMA
Web
inar
s, Ex
pres
s Ski
lls C
ours
es a
nd
third
par
ty-d
elive
red
prog
ram
s ava
ilabl
e th
roug
h AM
A ar
e no
t elig
ible
for t
his
offe
r. Pr
ices a
nd sc
hedu
les a
re su
bjec
t to
chan
ge w
ithou
t not
ice.
Get o
ne y
ear o
f unl
imite
d tr
aini
ng!
AM
A c
an c
ome
to y
ou!
We’
ll d
eliv
er o
ur s
emin
ars,
tailo
red
or fu
lly
cust
omiz
ed, t
o yo
ur
loca
tion.
Dev
elop
team
s of
8 o
r m
ore,
a d
ivis
ion,
or
your
ent
ire
orga
niza
tion.
To
lear
n m
ore,
cal
l 1-8
77-8
80-0
264.
Stre
tch
your
trai
ning
dol
lars
with
thes
e GR
EAT
OFFE
RS!
FOLL
OW
US
Seminar highlightsDay 1
• Understanding how perception and image can
impact others’ perceptions of you
• Using the Insight Inventory® to learn how style
affects your communication effectiveness
• Identifying and removing the roadblocks to
effective communication
• Describing the Know-Feel-Do model of
communicating
Day 2• Implementing and practicing strategies for
powerful communication
• Applying good listening skills in order to
communicate with diplomacy, tact and credibility
• Defining the five actions that make for
credible communication
• Being aware of your “hot buttons,” and preparing
before you face these situations
To register and see full Classroom and Live Online schedules, visit
www.amanet.org/2206 or call 1-800-262-9699.
Feb. 4-5. . . . . . . New York, NYFeb. 7-8. . . . . . . Chicago, ILFeb. 11-12. . . . . San Francisco, CAFeb. 14-15. . . . . Arlington, VAFeb. 14-15. . . . . Atlanta, GAFeb. 25-26. . . . . Cincinnati, OHFeb. 25-26. . . . . Los Angeles, CAFeb. 28-Mar. 1 . New York, NY WFeb. 28-Mar. 1 . Seattle, WAMarch 4-5 . . . . . Atlanta, GAMarch 4-5 . . . . . Chicago, ILMarch 7-8 . . . . . Philadelphia, PA
March 11-12 . . . Boston, MAMarch 14-15 . . . New York, NYMarch 18-19 . . . Dallas, TXMarch 21-22 . . . Arlington, VAMarch 28-29 . . . San Francisco, CAApril 1-2 . . . . . . Arlington, VAApril 4-5 . . . . . . Chicago, ILApril 11-12 . . . . New York, NYApril 15-16 . . . . Arlington, VA WApril 15-16 . . . . Atlanta, GAApril 22-23 . . . . St Pete Beach, FLApril 25-26 . . . . Houston, TX
April 25-26 . . . . San Francisco, CAApril 29-30 . . . . Scottsdale, AZMay 2-3 . . . . . . Atlanta, GAMay 2-3 . . . . . . Chicago, ILMay 6-7 . . . . . . New York, NYMay 9-10 . . . . . Arlington, VAMay 9-10 . . . . . Newport Beach, CAMay 13-14 . . . . . San Francisco, CA W
The instructor gave me the
tools necessary not only to
tolerate my co-workers but to
want to work with some of my
previously most challenging
people…. I highly
recommend this course.
—Drew B.
“
”
C Classroom L Live Online O Onsite
ScheduleW: Special Session for Women
Price: $2,195 Non-members - $1,995 Members
1254
08
Feb. 11-14March 25-28
April 8-11May 6-9
Live Online
C L O
Seminars for BETTER COMMUNICATION SKILLS
CONNECT with PURPOSE
Each time you interact with a colleague, client or executive, you have an opportunity to strengthen a business relationship—but without the right skills, that chance will likely be missed.
Like good writing, effective communication has many facets, from clarity and focus to listening and understanding—all of which must work well together. AMA offers you a comprehensive range of skills to help you stay present and focused in your conversations and use effective verbal and non-verbal skills. Our courses can also help you improve your writing, prepare professional, on-target presentations, and much more.
Practice what you learn with the guidance of our expert faculty of business practitioners, in person or in our virtual classrooms.
SAVE $250! Register by February 28, 2019. Use offer code LK96.
See back panel for details on this special offer and our unlimited training options
Learn more at www.amanet.org or call 1-800-262-9699.
Make every conversation count
$250OFF
See back for details
HOW
TO COMM
UN
ICATE WITH
DIPLOM
ACY,TACT AN
D CR
EDIB
ILITY
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Key benefits
1.2 CEU
s
ww
w.am
anet.o
rg/2206
Who should attend
Bu
siness p
rofessio
nals w
ho
wan
t the skills to
co
mm
un
icate in a p
ositive, p
rofessio
nal m
ann
er no
m
atter wh
at the situ
ation
.
• M
anag
e the im
pact yo
ur co
mm
un
ication
has o
n yo
ur im
age
• D
efin
e and
leverage yo
ur co
mm
un
ication
style
• D
evelop
and
dem
on
strate better listen
ing
skills
• Elim
inate w
eak respo
nses w
ith p
ow
er ph
rases
• Exp
lore co
mm
un
ication
style differen
ces and
learn to
flex yo
ur o
wn
style
• R
ecog
nize th
e imp
act of stress o
n co
mm
un
ication
and
be ab
le to ad
just fo
r it
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Seminar highlights
Day 1
• U
nd
erstand
ing
ho
w p
erceptio
n an
d im
age can
imp
act oth
ers’ percep
tion
s of yo
u
• U
sing
the In
sigh
t Inven
tory
® to learn
ho
w style
affects you
r com
mu
nicatio
n effectiven
ess
• Id
entifyin
g an
d rem
ovin
g th
e road
blo
cks to
effective com
mu
nicatio
n
• D
escribin
g th
e Kn
ow
-Feel-Do
mo
del o
f
com
mu
nicatin
g
Day 2
• Im
plem
entin
g an
d p
racticing
strategies fo
r
po
werfu
l com
mu
nicatio
n
• A
pp
lying
go
od
listenin
g skills in
ord
er to
com
mu
nicate w
ith d
iplo
macy, tact an
d cred
ibility
• D
efin
ing
the fi
ve action
s that m
ake for
credib
le com
mu
nicatio
n
• B
eing
aware o
f you
r “ho
t bu
tton
s,” and
prep
aring
befo
re you
face these situ
ation
s
To reg
ister and
see full C
lassroo
m an
d Live O
nlin
e sched
ules, visit
ww
w.am
anet.o
rg/2206 o
r call 1-800-262-9699.
Feb. 4-5.......N
ew York, N
YFeb. 7-8.......
Chicago, IL
Feb. 11-12.....San Francisco, C
AFeb. 14-15.....
Arlington, VA
Feb. 14-15.....A
tlanta, GA
Feb. 25-26.....C
incinnati, OH
Feb. 25-26.....Los A
ngeles, CA
Feb. 28-Mar. 1 .
New
York, NY W
Feb. 28-Mar. 1 .
Seattle, WA
March 4-5
.....A
tlanta, GA
March 4-5
.....C
hicago, ILM
arch 7-8.....
Philadelphia, PA
March 11-12
...Boston, M
AM
arch 14-15...
New
York, NY
March 18-19
...D
allas, TXM
arch 21-22...
Arlington, VA
March 28-29
...San Francisco, C
AA
pril 1-2 ......A
rlington, VAA
pril 4-5 ......C
hicago, ILA
pril 11-12 ....N
ew York, N
YA
pril 15-16 ....A
rlington, VA W
April 15-16 ....
Atlanta, G
AA
pril 22-23 ....St Pete Beach, FL
April 25-26 ....
Houston, TX
April 25-26 ....
San Francisco, CA
April 29-30 ....
Scottsdale, AZ
May 2-3 ......
Atlanta, G
AM
ay 2-3 ......C
hicago, ILM
ay 6-7 ......N
ew York, N
YM
ay 9-10 .....A
rlington, VAM
ay 9-10 .....N
ewport Beach, C
AM
ay 13-14 .....San Francisco, CA
W
The instructor g
ave me the
tools necessary not only to
tolerate my co-w
orkers but to
want to w
ork with som
e of my
previously m
ost challenging
peop
le…. I hig
hly
recomm
end this course.
—
Drew
B.
“
”
C Classroom
L Live O
nlineO
Onsite
ScheduleW
: Special Session for Wom
en
Price: $2,195 No
n-m
emb
ers - $1,995 Mem
bers
125408
Feb. 11-14M
arch 25-28A
pril 8-11M
ay 6-9
Live Online
CL
O
Seminars for
BETTER
COM
MU
NICA
TION
SKILLS
CONN
ECT w
ith PURPOSE
Each time you interact w
ith a colleague, client or executive, you have an opportunity to strengthen a business relationship—
but without
the right skills, that chance will likely be m
issed.
Like good writing, effective com
munication has m
any facets, from
clarity and focus to listening and understanding—all of w
hich must
work w
ell together. AM
A offers you a com
prehensive range of skills to help you stay present and focused in your conversations and use effective verbal and non-verbal skills. O
ur courses can also help you im
prove your writing, prepare professional, on-target presentations,
and much m
ore.
Practice what you learn w
ith the guidance of our expert faculty of business practitioners, in person or in our virtual classroom
s.
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E $250! R
egister b
y Febru
ary 28, 2019. Use o
ffer cod
e LK96.
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anel fo
r details o
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is special o
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r un
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ptio
ns
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ww
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AMA seminars are GSA approved and all AMA programs can be delivered onsite • 1-800-262-9699 • www.amanet.org
To register and see full Classroom and Live Online schedules,
visit www.amanet.org/2532 or call 1-800-262-9699.
COMMUNICATING UP, DOWN AND ACROSSTHE ORGANIZATION
GETTING RESULTSWITHOUT AUTHORITY
C Classroom L Live Online O Onsite
MORE COMMUNICATION SKILLSFor information about schedules, credits and prices, visit www.amanet.org/communication
To register and see full Classroom and Live Online schedules, visit
www.amanet.org/2203 or call 1-800-262-9699.
Key benefits
Seminar highlights
1.2 CEUs/12 PDUs
www.amanet.org/2203 C L O
Who should attendBusiness professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries.
Day 1• Solving workplace communication issues
• Using communication to develop influence and
improve productivity
• Exhibiting a strong sense of confidence and
external image
• Applying strategies to build rapport and
identification with colleagues
• Targeting your message to the situation
Day 1• Recognizing your personal power
• Learning attributes of effective/ineffective influencers
• Principles of reciprocity, building relationships and
partnerships
• Learning approaches to conflict resolution
• Using a win-win mindset
Day 2• Planning effective messaging in teams when
multi-level members are present
• Using message-framing strategies to create a
responsive environment
• Delivering messages that promote clear, productive
communication
• Motivating and influencing throughout the
organization
• Practicing various motivational and
presentation formats
Day 2• Key components of persuasive communication skills
• Selling your position by providing evidence
• Connecting emotionally with others
• Giving and receiving feedback
• Getting better results through negotiation
• Analyze situations and plan your message
• Get heard regardless of where you sit in the organization
• Apply strategies to influence and motivate others
• Use communication to impact how much influence you have
• Exhibit strong self-confidence with peers and managers
Now I have a set of tools and
resources that I can apply
to my work environment to
propel me to the next level.
The trainer provided relevant
case studies and professional
experiences.
—Wanda M.
The curriculum was effective in
illustrating how an understanding
of basic personality quadrants can
strengthen existing work relationships
and help to create new ones.
—Raymond H.
“
“
ScheduleClassroom
ScheduleClassroom
AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).
Key benefits
Seminar highlights
www.amanet.org/2532 C L O
Who should attendThose who need to get work done through others—or who need to convince another person to buy into an idea or follow up on a request.
• Establish or regain credibility so you can influence people
• Effectively use your power base to persuade others
• Develop and grow relationships within your organization and beyond
• Create a collaborative work environment for faster, better results
• Let communication differences work for, not against, you
• Successfully sell your ideas and implement change
Effectively Communicating in the Momentwww.amanet.org/2031
Apply preemptive, in-the-moment strategies to excel when communicating in unscripted situations, and learn to manage emotional and physiological reactions.
Communication and Interpersonal Skills for Technical Professionals www.amanet.org/2576 C O
Get the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize business interactions.
Strategies for Developing Effective Presentation Skillswww.amanet.org/2519 C O
Build skills to present your ideas with conviction and poise—and without fear. Get tips on handling challenging situations, make an in-class presentation and receive expert feedback.
Moving Ahead: Breaking Behavior Patterns that Hold You Backwww.amanet.org/2255 C O
Resisting authority, overreacting to stress and similar behaviors can sabotage your career. Change your professional image by overcoming destructive workplace patterns.
AMA’s 2-Day Business Writing Workshopwww.amanet.org/2211 C L O
Get basic formats and formulas to help you tackle any kind of writing task and effectively communicate your messages. Bring a current project and get one-on- one feedback.
Expanding Your Influence: Understanding the Psychology of Persuasion www.amanet.org/2204 C L O
Learn how to build your influence by applying these principles to crucial business interactions, from managing, mentoring and negotiating to conversations, writing and presentations.
Mastering the Art of Critical Conversations www.amanet.org/2146
C O
Practice using real-life models to conduct difficult conversations on any topic. Gain the skills and summon the courage to step up, speak openly and get real results.
Assertiveness Training for Women in Businesswww.amanet.org/2528 C L O
Explore unique challenges women in business face—and learn techniques to handle almost any situation you’re likely to encounter without seeming overbearing.
Negotiating to Win www.amanet.org/2513 C L O
Few understand the techniques available to them when they negotiate. Get a step-by-step guide to effectively negotiating the positive outcome you want.
Managing Emotions in the Workplace®: Strategies for Successwww.amanet.org/2540 C O
Grasp how to keep your emotions in perspective, discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.
Responding to Conflict: Strategies for Improved Communicationwww.amanet.org/2115 C L O
Learn to manage disagreements in a positive manner—or avoid them altogether. You’ll also develop greater awareness of your emotional triggers and how to control them.
1.2 CEUs
Building Better Work Relationships:
New Techniques for Results-Oriented
Communication www.amanet.org/2235 C L O
Differences are a positive force if you know how to harness them. Step up and become a “conscious communicator” with this course as you develop greater self-awareness, analyze situations, and consciously select and use productive communication strategies.
Best Seller
I liked working in groups and with partners. The teaching
method is “hands on,” which works best for me. Writing
down my takeaways/goals at the end of each chapter is
very helpful and useful for implementing the new ideas.
—Melody S. ”
“
Feb. 4-5. . . . . . . New York, NYFeb. 11-12. . . . . Arlington, VAFeb. 28-Mar. 1 . San Francisco, CAMarch 7-8 . . . . . Boston, MAMarch 21-22 . . . Chicago, IL
April 4-5 . . . . . . New York, NYApril 18-19 . . . . Arlington, VAMay 6-7 . . . . . . Dallas, TXMay 16-17 . . . . New York, NY
Feb. 4-5. . . . . . . New York, NYFeb. 6-7. . . . . . . San Francisco, CAFeb. 11-12. . . . . Arlington, VAFeb. 13-14. . . . . Chicago, ILFeb. 27-28. . . . . Dallas, TXMarch 4-5 . . . . . Los Angeles, CAMarch 7-8 . . . . . Boston, MAMarch 14-15 . . . Atlanta, GA
April 1-2 . . . . . . Arlington, VAApril 8-9 . . . . . . New York, NYApril 11-12 . . . . Austin, TXApril 18-19 . . . . Chicago, ILApril 22-23 . . . . St Pete Beach, FLMay 6-7 . . . . . . Philadelphia, PAMay 16-17 . . . . San Francisco, CAMay 20-21 . . . . Scottsdale, AZ
March 18-27May 13-22
March 19-28May 7-16
Live Online
Live Online
For more courses visit www.amanet.org/communication
Price: $2,195 Non-members - $1,995 Members Price: $2,445 Non-members - $2,195 Members
”
”
AMA seminars are GSA approved and all AMA programs can be delivered onsite • 1-800-262-9699 • www.amanet.org
To register and see full Classroom and Live Online schedules,
visit www.amanet.org/2532 or call 1-800-262-9699.
COMMUNICATING UP, DOWN AND ACROSSTHE ORGANIZATION
GETTING RESULTSWITHOUT AUTHORITY
C Classroom L Live Online O Onsite
MORE COMMUNICATION SKILLSFor information about schedules, credits and prices, visit www.amanet.org/communication
To register and see full Classroom and Live Online schedules, visit
www.amanet.org/2203 or call 1-800-262-9699.
Key benefits
Seminar highlights
1.2 CEUs/12 PDUs
www.amanet.org/2203 C L O
Who should attendBusiness professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries.
Day 1• Solving workplace communication issues
• Using communication to develop influence and
improve productivity
• Exhibiting a strong sense of confidence and
external image
• Applying strategies to build rapport and
identification with colleagues
• Targeting your message to the situation
Day 1• Recognizing your personal power
• Learning attributes of effective/ineffective influencers
• Principles of reciprocity, building relationships and
partnerships
• Learning approaches to conflict resolution
• Using a win-win mindset
Day 2• Planning effective messaging in teams when
multi-level members are present
• Using message-framing strategies to create a
responsive environment
• Delivering messages that promote clear, productive
communication
• Motivating and influencing throughout the
organization
• Practicing various motivational and
presentation formats
Day 2• Key components of persuasive communication skills
• Selling your position by providing evidence
• Connecting emotionally with others
• Giving and receiving feedback
• Getting better results through negotiation
• Analyze situations and plan your message
• Get heard regardless of where you sit in the organization
• Apply strategies to influence and motivate others
• Use communication to impact how much influence you have
• Exhibit strong self-confidence with peers and managers
Now I have a set of tools and
resources that I can apply
to my work environment to
propel me to the next level.
The trainer provided relevant
case studies and professional
experiences.
—Wanda M.
The curriculum was effective in
illustrating how an understanding
of basic personality quadrants can
strengthen existing work relationships
and help to create new ones.
—Raymond H.
“
“
ScheduleClassroom
ScheduleClassroom
AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).
Key benefits
Seminar highlights
www.amanet.org/2532 C L O
Who should attendThose who need to get work done through others—or who need to convince another person to buy into an idea or follow up on a request.
• Establish or regain credibility so you can influence people
• Effectively use your power base to persuade others
• Develop and grow relationships within your organization and beyond
• Create a collaborative work environment for faster, better results
• Let communication differences work for, not against, you
• Successfully sell your ideas and implement change
Effectively Communicating in the Momentwww.amanet.org/2031
Apply preemptive, in-the-moment strategies to excel when communicating in unscripted situations, and learn to manage emotional and physiological reactions.
Communication and Interpersonal Skills for Technical Professionals www.amanet.org/2576 C O
Get the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize business interactions.
Strategies for Developing Effective Presentation Skillswww.amanet.org/2519 C O
Build skills to present your ideas with conviction and poise—and without fear. Get tips on handling challenging situations, make an in-class presentation and receive expert feedback.
Moving Ahead: Breaking Behavior Patterns that Hold You Backwww.amanet.org/2255 C O
Resisting authority, overreacting to stress and similar behaviors can sabotage your career. Change your professional image by overcoming destructive workplace patterns.
AMA’s 2-Day Business Writing Workshopwww.amanet.org/2211 C L O
Get basic formats and formulas to help you tackle any kind of writing task and effectively communicate your messages. Bring a current project and get one-on- one feedback.
Expanding Your Influence: Understanding the Psychology of Persuasion www.amanet.org/2204 C L O
Learn how to build your influence by applying these principles to crucial business interactions, from managing, mentoring and negotiating to conversations, writing and presentations.
Mastering the Art of Critical Conversations www.amanet.org/2146
C O
Practice using real-life models to conduct difficult conversations on any topic. Gain the skills and summon the courage to step up, speak openly and get real results.
Assertiveness Training for Women in Businesswww.amanet.org/2528 C L O
Explore unique challenges women in business face—and learn techniques to handle almost any situation you’re likely to encounter without seeming overbearing.
Negotiating to Win www.amanet.org/2513 C L O
Few understand the techniques available to them when they negotiate. Get a step-by-step guide to effectively negotiating the positive outcome you want.
Managing Emotions in the Workplace®: Strategies for Successwww.amanet.org/2540 C O
Grasp how to keep your emotions in perspective, discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.
Responding to Conflict: Strategies for Improved Communicationwww.amanet.org/2115 C L O
Learn to manage disagreements in a positive manner—or avoid them altogether. You’ll also develop greater awareness of your emotional triggers and how to control them.
1.2 CEUs
Building Better Work Relationships:
New Techniques for Results-Oriented
Communication www.amanet.org/2235 C L O
Differences are a positive force if you know how to harness them. Step up and become a “conscious communicator” with this course as you develop greater self-awareness, analyze situations, and consciously select and use productive communication strategies.
Best Seller
I liked working in groups and with partners. The teaching
method is “hands on,” which works best for me. Writing
down my takeaways/goals at the end of each chapter is
very helpful and useful for implementing the new ideas.
—Melody S. ”
“
Feb. 4-5. . . . . . . New York, NYFeb. 11-12. . . . . Arlington, VAFeb. 28-Mar. 1 . San Francisco, CAMarch 7-8 . . . . . Boston, MAMarch 21-22 . . . Chicago, IL
April 4-5 . . . . . . New York, NYApril 18-19 . . . . Arlington, VAMay 6-7 . . . . . . Dallas, TXMay 16-17 . . . . New York, NY
Feb. 4-5. . . . . . . New York, NYFeb. 6-7. . . . . . . San Francisco, CAFeb. 11-12. . . . . Arlington, VAFeb. 13-14. . . . . Chicago, ILFeb. 27-28. . . . . Dallas, TXMarch 4-5 . . . . . Los Angeles, CAMarch 7-8 . . . . . Boston, MAMarch 14-15 . . . Atlanta, GA
April 1-2 . . . . . . Arlington, VAApril 8-9 . . . . . . New York, NYApril 11-12 . . . . Austin, TXApril 18-19 . . . . Chicago, ILApril 22-23 . . . . St Pete Beach, FLMay 6-7 . . . . . . Philadelphia, PAMay 16-17 . . . . San Francisco, CAMay 20-21 . . . . Scottsdale, AZ
March 18-27May 13-22
March 19-28May 7-16
Live Online
Live Online
For more courses visit www.amanet.org/communication
Price: $2,195 Non-members - $1,995 Members Price: $2,445 Non-members - $2,195 Members
”
”
AMA seminars are GSA approved and all AMA programs can be delivered onsite • 1-800-262-9699 • www.amanet.org
To register and see full Classroom and Live Online schedules,
visit www.amanet.org/2532 or call 1-800-262-9699.
COMMUNICATING UP, DOWN AND ACROSSTHE ORGANIZATION
GETTING RESULTSWITHOUT AUTHORITY
C Classroom L Live Online O Onsite
MORE COMMUNICATION SKILLSFor information about schedules, credits and prices, visit www.amanet.org/communication
To register and see full Classroom and Live Online schedules, visit
www.amanet.org/2203 or call 1-800-262-9699.
Key benefits
Seminar highlights
1.2 CEUs/12 PDUs
www.amanet.org/2203 C L O
Who should attendBusiness professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries.
Day 1• Solving workplace communication issues
• Using communication to develop influence and
improve productivity
• Exhibiting a strong sense of confidence and
external image
• Applying strategies to build rapport and
identification with colleagues
• Targeting your message to the situation
Day 1• Recognizing your personal power
• Learning attributes of effective/ineffective influencers
• Principles of reciprocity, building relationships and
partnerships
• Learning approaches to conflict resolution
• Using a win-win mindset
Day 2• Planning effective messaging in teams when
multi-level members are present
• Using message-framing strategies to create a
responsive environment
• Delivering messages that promote clear, productive
communication
• Motivating and influencing throughout the
organization
• Practicing various motivational and
presentation formats
Day 2• Key components of persuasive communication skills
• Selling your position by providing evidence
• Connecting emotionally with others
• Giving and receiving feedback
• Getting better results through negotiation
• Analyze situations and plan your message
• Get heard regardless of where you sit in the organization
• Apply strategies to influence and motivate others
• Use communication to impact how much influence you have
• Exhibit strong self-confidence with peers and managers
Now I have a set of tools and
resources that I can apply
to my work environment to
propel me to the next level.
The trainer provided relevant
case studies and professional
experiences.
—Wanda M.
The curriculum was effective in
illustrating how an understanding
of basic personality quadrants can
strengthen existing work relationships
and help to create new ones.
—Raymond H.
“
“
ScheduleClassroom
ScheduleClassroom
AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).
Key benefits
Seminar highlights
www.amanet.org/2532 C L O
Who should attendThose who need to get work done through others—or who need to convince another person to buy into an idea or follow up on a request.
• Establish or regain credibility so you can influence people
• Effectively use your power base to persuade others
• Develop and grow relationships within your organization and beyond
• Create a collaborative work environment for faster, better results
• Let communication differences work for, not against, you
• Successfully sell your ideas and implement change
Effectively Communicating in the Momentwww.amanet.org/2031
Apply preemptive, in-the-moment strategies to excel when communicating in unscripted situations, and learn to manage emotional and physiological reactions.
Communication and Interpersonal Skills for Technical Professionals www.amanet.org/2576 C O
Get the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize business interactions.
Strategies for Developing Effective Presentation Skillswww.amanet.org/2519 C O
Build skills to present your ideas with conviction and poise—and without fear. Get tips on handling challenging situations, make an in-class presentation and receive expert feedback.
Moving Ahead: Breaking Behavior Patterns that Hold You Backwww.amanet.org/2255 C O
Resisting authority, overreacting to stress and similar behaviors can sabotage your career. Change your professional image by overcoming destructive workplace patterns.
AMA’s 2-Day Business Writing Workshopwww.amanet.org/2211 C L O
Get basic formats and formulas to help you tackle any kind of writing task and effectively communicate your messages. Bring a current project and get one-on- one feedback.
Expanding Your Influence: Understanding the Psychology of Persuasion www.amanet.org/2204 C L O
Learn how to build your influence by applying these principles to crucial business interactions, from managing, mentoring and negotiating to conversations, writing and presentations.
Mastering the Art of Critical Conversations www.amanet.org/2146
C O
Practice using real-life models to conduct difficult conversations on any topic. Gain the skills and summon the courage to step up, speak openly and get real results.
Assertiveness Training for Women in Businesswww.amanet.org/2528 C L O
Explore unique challenges women in business face—and learn techniques to handle almost any situation you’re likely to encounter without seeming overbearing.
Negotiating to Win www.amanet.org/2513 C L O
Few understand the techniques available to them when they negotiate. Get a step-by-step guide to effectively negotiating the positive outcome you want.
Managing Emotions in the Workplace®: Strategies for Successwww.amanet.org/2540 C O
Grasp how to keep your emotions in perspective, discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.
Responding to Conflict: Strategies for Improved Communicationwww.amanet.org/2115 C L O
Learn to manage disagreements in a positive manner—or avoid them altogether. You’ll also develop greater awareness of your emotional triggers and how to control them.
1.2 CEUs
Building Better Work Relationships:
New Techniques for Results-Oriented
Communication www.amanet.org/2235 C L O
Differences are a positive force if you know how to harness them. Step up and become a “conscious communicator” with this course as you develop greater self-awareness, analyze situations, and consciously select and use productive communication strategies.
Best Seller
I liked working in groups and with partners. The teaching
method is “hands on,” which works best for me. Writing
down my takeaways/goals at the end of each chapter is
very helpful and useful for implementing the new ideas.
—Melody S. ”
“
Feb. 4-5. . . . . . . New York, NYFeb. 11-12. . . . . Arlington, VAFeb. 28-Mar. 1 . San Francisco, CAMarch 7-8 . . . . . Boston, MAMarch 21-22 . . . Chicago, IL
April 4-5 . . . . . . New York, NYApril 18-19 . . . . Arlington, VAMay 6-7 . . . . . . Dallas, TXMay 16-17 . . . . New York, NY
Feb. 4-5. . . . . . . New York, NYFeb. 6-7. . . . . . . San Francisco, CAFeb. 11-12. . . . . Arlington, VAFeb. 13-14. . . . . Chicago, ILFeb. 27-28. . . . . Dallas, TXMarch 4-5 . . . . . Los Angeles, CAMarch 7-8 . . . . . Boston, MAMarch 14-15 . . . Atlanta, GA
April 1-2 . . . . . . Arlington, VAApril 8-9 . . . . . . New York, NYApril 11-12 . . . . Austin, TXApril 18-19 . . . . Chicago, ILApril 22-23 . . . . St Pete Beach, FLMay 6-7 . . . . . . Philadelphia, PAMay 16-17 . . . . San Francisco, CAMay 20-21 . . . . Scottsdale, AZ
March 18-27May 13-22
March 19-28May 7-16
Live Online
Live Online
For more courses visit www.amanet.org/communication
Price: $2,195 Non-members - $1,995 Members Price: $2,445 Non-members - $2,195 Members
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AMA seminars are GSA approved and all AMA programs can be delivered onsite • 1-800-262-9699 • www.amanet.org
To register and see full Classroom and Live Online schedules,
visit www.amanet.org/2532 or call 1-800-262-9699.
COMMUNICATING UP, DOWN AND ACROSSTHE ORGANIZATION
GETTING RESULTSWITHOUT AUTHORITY
C Classroom L Live Online O Onsite
MORE COMMUNICATION SKILLSFor information about schedules, credits and prices, visit www.amanet.org/communication
To register and see full Classroom and Live Online schedules, visit
www.amanet.org/2203 or call 1-800-262-9699.
Key benefits
Seminar highlights
1.2 CEUs/12 PDUs
www.amanet.org/2203 C L O
Who should attendBusiness professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries.
Day 1• Solving workplace communication issues
• Using communication to develop influence and
improve productivity
• Exhibiting a strong sense of confidence and
external image
• Applying strategies to build rapport and
identification with colleagues
• Targeting your message to the situation
Day 1• Recognizing your personal power
• Learning attributes of effective/ineffective influencers
• Principles of reciprocity, building relationships and
partnerships
• Learning approaches to conflict resolution
• Using a win-win mindset
Day 2• Planning effective messaging in teams when
multi-level members are present
• Using message-framing strategies to create a
responsive environment
• Delivering messages that promote clear, productive
communication
• Motivating and influencing throughout the
organization
• Practicing various motivational and
presentation formats
Day 2• Key components of persuasive communication skills
• Selling your position by providing evidence
• Connecting emotionally with others
• Giving and receiving feedback
• Getting better results through negotiation
• Analyze situations and plan your message
• Get heard regardless of where you sit in the organization
• Apply strategies to influence and motivate others
• Use communication to impact how much influence you have
• Exhibit strong self-confidence with peers and managers
Now I have a set of tools and
resources that I can apply
to my work environment to
propel me to the next level.
The trainer provided relevant
case studies and professional
experiences.
—Wanda M.
The curriculum was effective in
illustrating how an understanding
of basic personality quadrants can
strengthen existing work relationships
and help to create new ones.
—Raymond H.
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ScheduleClassroom
ScheduleClassroom
AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).
Key benefits
Seminar highlights
www.amanet.org/2532 C L O
Who should attendThose who need to get work done through others—or who need to convince another person to buy into an idea or follow up on a request.
• Establish or regain credibility so you can influence people
• Effectively use your power base to persuade others
• Develop and grow relationships within your organization and beyond
• Create a collaborative work environment for faster, better results
• Let communication differences work for, not against, you
• Successfully sell your ideas and implement change
Effectively Communicating in the Momentwww.amanet.org/2031
Apply preemptive, in-the-moment strategies to excel when communicating in unscripted situations, and learn to manage emotional and physiological reactions.
Communication and Interpersonal Skills for Technical Professionals www.amanet.org/2576 C O
Get the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize business interactions.
Strategies for Developing Effective Presentation Skillswww.amanet.org/2519 C O
Build skills to present your ideas with conviction and poise—and without fear. Get tips on handling challenging situations, make an in-class presentation and receive expert feedback.
Moving Ahead: Breaking Behavior Patterns that Hold You Backwww.amanet.org/2255 C O
Resisting authority, overreacting to stress and similar behaviors can sabotage your career. Change your professional image by overcoming destructive workplace patterns.
AMA’s 2-Day Business Writing Workshopwww.amanet.org/2211 C L O
Get basic formats and formulas to help you tackle any kind of writing task and effectively communicate your messages. Bring a current project and get one-on- one feedback.
Expanding Your Influence: Understanding the Psychology of Persuasion www.amanet.org/2204 C L O
Learn how to build your influence by applying these principles to crucial business interactions, from managing, mentoring and negotiating to conversations, writing and presentations.
Mastering the Art of Critical Conversations www.amanet.org/2146
C O
Practice using real-life models to conduct difficult conversations on any topic. Gain the skills and summon the courage to step up, speak openly and get real results.
Assertiveness Training for Women in Businesswww.amanet.org/2528 C L O
Explore unique challenges women in business face—and learn techniques to handle almost any situation you’re likely to encounter without seeming overbearing.
Negotiating to Win www.amanet.org/2513 C L O
Few understand the techniques available to them when they negotiate. Get a step-by-step guide to effectively negotiating the positive outcome you want.
Managing Emotions in the Workplace®: Strategies for Successwww.amanet.org/2540 C O
Grasp how to keep your emotions in perspective, discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.
Responding to Conflict: Strategies for Improved Communicationwww.amanet.org/2115 C L O
Learn to manage disagreements in a positive manner—or avoid them altogether. You’ll also develop greater awareness of your emotional triggers and how to control them.
1.2 CEUs
Building Better Work Relationships:
New Techniques for Results-Oriented
Communication www.amanet.org/2235 C L O
Differences are a positive force if you know how to harness them. Step up and become a “conscious communicator” with this course as you develop greater self-awareness, analyze situations, and consciously select and use productive communication strategies.
Best Seller
I liked working in groups and with partners. The teaching
method is “hands on,” which works best for me. Writing
down my takeaways/goals at the end of each chapter is
very helpful and useful for implementing the new ideas.
—Melody S. ”
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Feb. 4-5. . . . . . . New York, NYFeb. 11-12. . . . . Arlington, VAFeb. 28-Mar. 1 . San Francisco, CAMarch 7-8 . . . . . Boston, MAMarch 21-22 . . . Chicago, IL
April 4-5 . . . . . . New York, NYApril 18-19 . . . . Arlington, VAMay 6-7 . . . . . . Dallas, TXMay 16-17 . . . . New York, NY
Feb. 4-5. . . . . . . New York, NYFeb. 6-7. . . . . . . San Francisco, CAFeb. 11-12. . . . . Arlington, VAFeb. 13-14. . . . . Chicago, ILFeb. 27-28. . . . . Dallas, TXMarch 4-5 . . . . . Los Angeles, CAMarch 7-8 . . . . . Boston, MAMarch 14-15 . . . Atlanta, GA
April 1-2 . . . . . . Arlington, VAApril 8-9 . . . . . . New York, NYApril 11-12 . . . . Austin, TXApril 18-19 . . . . Chicago, ILApril 22-23 . . . . St Pete Beach, FLMay 6-7 . . . . . . Philadelphia, PAMay 16-17 . . . . San Francisco, CAMay 20-21 . . . . Scottsdale, AZ
March 18-27May 13-22
March 19-28May 7-16
Live Online
Live Online
For more courses visit www.amanet.org/communication
Price: $2,195 Non-members - $1,995 Members Price: $2,445 Non-members - $2,195 Members
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