aloe systems customer support
DESCRIPTION
Customer service is a key value offered by our company. We strive to maintain the client during all stages of cooperation with ALOE Systems.TRANSCRIPT
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Customer support at ALOE Systems
Services
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“We strive to maintain the client during all stages of cooperation with our company.”
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24 / 7 / 365
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Our team is working:
24 hours
7 days week
365 days a year
We always are accessible & ready to help, that‘s why your business has never been seriously threatened.
Upon your request we provide constant monitoringof the system.
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Support before purchase
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We provide our customers with support during
evaluating and testing of the system.
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Instalation
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On-site or remote installation services are available to our customers anywhere in the world.
There is a possibility to do on-site installation followed by a 2-days training for the technical staff members.
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Features of ALOE Systems’ support
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Number of customers’ requests is unlimited, you can contact support as many times as you need.
When you purchase any of our products you get from 6 to 12 month support package for free.
New versions & releases are free for all subscribers of support service package.
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On-line engineer
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Unlike most players in the industry, we are able to support the customers via messengers such as MSN, ICQ, Yahoo…
Or you can give us a phone call & receive consultation immediately.
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Helpdesk
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We work through Helpdesk. Our best engineers analyze problems to solve them.
Thanks to our helpdesk systems we have one of the strongest SLA’s in the telecom industry
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Hierarhy of support service
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Our support team has a 3-level hierarchy.
1. Linear support
2. Expert support
3. Developers
There is a reliable & fast mechanism of cases solving.
The first level immediately responds to our clients requests answering basic consulting questions.
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ALOE Systems
We’re loyal to our customers, we’re loyal to excellence!
Address: 445 Apple Creek Blvd, Suite 220, Markham, Ontario, L3R 9X7
Telephone: 1 888 238 0057
Email: [email protected]@aloe-systems.com
www.aloe-systems.com