Allen J. Goffinet, Jr.10325 Cypresswood Dr. Apt. 721 Houston, TX 77070

(H) 281-807-6629 or (C) 832-265-5523 allengoffinet@gmail.com

Objective:To obtain a position as a HR Generalists or HR (Benefits) Coordinator. My experience and skill sets will add value to the ongoing delivery of the work being provided to your employees, as well as any new work obtained in the future. I am a detail-oriented Client Specialists with excellent analytical skills and experience with Benefits and Payroll and Workforce Administration. Results-oriented Human Resources Individual with broad experience in all areas of HR including Health and Welfare, DC, Payroll, Leave of absence, Performance Management, Recruiting and Staffing, Training and Development.

Technology and Related Tools:Workday, Service Connect, SharePoint, Lync, People Soft, SAP, Payroll, HRIS, Taleo, Oracle, Lotus, Office Communicator, Plan Sponsor Portal, Citrix, My Learning, Performance Management, TBA, CS Pro, CBA, Microsoft Word and Excel, Cognos, and ADP

Employment History:08/2005 – PresentlyAon, The Woodlands, TX

Customer Service Client Specialists

Assume Managerial Duties - when TM’s are not present Facilitate and Train new CSR’s and Contractors Responsible for handling Escalations with the Client and Participants Responsible for Finding Trends, and provide solutions to reduce them

Patient Advocate Assisting participants with claims issues Benefits Advisor

Business Operations Administrator Research complex benefit issues and formulates resolutions/recommendations by analyzing patterns, and

applying plan provisions and best practices. Provide resolutions in accordance with due dates and documents processes.

Conducts system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with the client or third party vendor to obtain correct/data information.

Manually performs benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation.

Generate ad hoc benefit related reports by writing queries and analyzing data for accuracy. Develops and documents benefit related processes and guidelines. Recommend process improvements, coaching and training opportunities identified from participant issues.

Sr. HR Generalists Health and Welfare – (Subject Matter Expert) – Comprehension of Healthcare Reform and Understanding of

Benefits Leave of Absence – (Subject Matter Expert) – Have strong understanding of FMLA and California and New

Jersey rules. Assist participants in enrollment and administration of their Leave of Absence Defined Contribution - Assist with contribution changes and the transfer of funds Payroll – Assist managers and HRBPs with correcting payroll issues

Military:12/1989 – 12/1993United States Navy: (Honorable Discharge)

Hospital Corpsman – Rank – E-3

Awards and Ribbons: National Defense Service Medal, Good Conduct Award