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Table of Contents

Letter from Ted

Schedule

Arena Map

Meet the Guest Services Team

Washington Capitals A to Z Guide

Verizon Center Shops and Restaurants

Charitable Partnerships

Capitals Platinum Rink Partners

Planholder Benefits

Ticket Holder Loyalty Program

Account Manager

3

4

5

6–8

9-14

15-16

17-18

19

20-21

22

23

3202.266.2350 | [email protected]

I am excited for the 2010-11 season, and I hope you are too. We begin every year tied with the other 29 teams in the league in every standing imaginable. Everyone begins at zero, and that is a wonderful thing. It means that we cannot rest on our laurels of past regular-season success, and it also means that we cannot dwell on postseason disappointment.

What it does mean is that we have to work hard and prove ourselves once again as we try to win a championship. I am ready for a memorable season, and everyone in the Capitals organization is happy to have you on-board with us. I have said it many times, but our season-ticket holders are our most valuable asset and are at the core of our success. We sincerely appreciate your continued support and commitment.

Once again, every game at Verizon Center will be sold out, and we will look to you – our season-ticket holders – to provide a home-ice environment that is second to none in the NHL. When rocking, Verizon Center transforms into an intimidating and difficult building for our opposition. We have had high-caliber exciting teams recently, but I also know that our fans helped propel us to a 59-11-12 home record the past two seasons.

We don’t underestimate your commitment, and you shouldn’t underestimate your impact. Together, we have turned the Washington, D.C., area into a hockey destination. Fans and media from all over the world come to our area to watch the Capitals and take in the Verizon Center experience. That is a testament to our fabulous coach, a tremendous nucleus of players, an organizational plan designed for long-term success and most importantly an incredibly engaged fan base.

As many of you know, in June my partners and I launched Monumental Sports & Entertainment, which includes the ownership and operation of the Washington Wizards and Verizon Center. One of the primary benefits on this acquisition will be our ability to control and enhance the overall fan experience at the arena. We have a tremendous venue, but our goal is to make it even better – the most fan-friendly, welcoming arena in professional sports.

If you have questions, concerns or comments throughout the season, we encourage you to contact your Guest Services representative. Your feedback is important to all of us.

See you at the rink.

Ted

Let’s Get Ready

Ted LeonsisChairman and

Majority Owner


2010-11 Season Schedule

Home Game Away Game Preseason Home Game

JANUARYSUN MON TUES WED THUR FRI SAT

1

PIT1 pm

2 3 4

TB7 pm

5 6 7 8

FLA7 pm

9 10 11

FLA7:30 pm

12

TB7:30 pm

13 14

VAN7 pm

15

16

OTT3 pm

17 18

PHI7 pm

19 20

NYI7 pm

21 22

TOR7 pm

23 24

NYR7 pm

25 26

ATL7 pm

27 28 29

30 31

DECEMBERSUN MON TUES WED THUR FRI SAT

1

STL8 pm

2

DAL8:30 pm

3 4

ATL7 pm

5 6

TOR7 pm

7 8 9

FLA7 pm

10 11

COL7 pm

12

NYR7 pm

13 14 15

ANA7 pm

16 17 18

BOS7 pm

19

OTT5 pm

20 21

NJ7 pm

22 23

PIT7 pm

24 25

26

CAR7 pm

27 28

MTL7 pm

29 30 31

FEBRUARYSUN MON TUES WED THUR FRI SAT

1

MTL7 pm

2 3 4

TB7:30 pm

5

6

PIT12:30 pm

7 8

SJ7 pm

9 10 11 12

LA12:30 pm

13 14

PHX9 pm

15 16

ANA10 pm

17

SJ10:30 pm

18 19

20

BUF3 pm

21

PIT7 pm

22 23 24 25

NYR7 pm

26

NYI7 pm

27 28

MARCHSUN MON TUES WED THUR FRI SAT

1

NYI7 pm

2 3

STL7 pm

4 5

6

FLA5 pm

7

TB7 pm

8 9

EDM7 pm

10 11

CAR7 pm

12

13

CHITBD

14 15

MTL7:30 pm

16

DET7 pm

17 18

NJ7 pm

19

20 21 22

PHI7 pm

23 24 25

OTT7:30 pm

26

MTL7 pm

27 28 29

CAR7 pm

30 31

CBJ7 pm

APRILSUN MON TUES WED THUR FRI SAT

1 2

BUF7 pm

3 4 5

TOR7 pm

6

FLA7 pm

7 8 9

FLA7 pm

10 11 12 13 14 15 16

17 18 19 20 21 22 23

24 25 26 27 28 29 30

NOVEMBERSUN MON TUES WED THUR FRI SAT

1 2 3

TOR7 pm

4 5

BOS7 pm

6

7

PHI5 pm

8 9

NYR7 pm

10 11

TB7 pm

12 13

BUF7 pm

14

ATL5 pm

15 16 17

BUF7 pm

18 19

ATL7:30 pm

20

PHI7 pm

21 22

NJ7 pm

23 24

CAR7 pm

25 26

TB5 pm

27

28

CAR5 pm

29 30

OCTOBERSUN MON TUES WED THUR FRI SAT

1

CBJ7 pm

2

3

NSH12:30 pm

4 5 6 7 8

ATL7:30 pm

9

NJ7 pm

10 11

OTT7 pm

12 13

NYI7 pm

14 15 16

NSH8 pm

17 18 19

BOS7 pm

20 21

BOS7 pm

22 23

ATL7 pm

24 25 26 27

CAR7 pm

28

MIN8 pm

29 30

CGY10 pm

SEPTEMBERSUN MON TUES WED THUR FRI SAT

1 2 3 4

5 6 7 8 9 10 11

12 13 14 15 16 17 18

19 20 21 22

CBJ7 pm

23 24 25

NSH8 pm

26 27 28

BOS7 pm

29

BOS7 pm

3031


Main Level Concourse

Upper Level Concourse

Gallery Place

F Street

7th

Str

eet

6th

Str

eet

Box Office / Will CallMain EntranceGallery Place/Chinatown

Verizon Center Arena Map

Map Legend

Men’s Restroom

Women’s Restroom

Unisex Handicap Accessible Restroom

Elevator

First-Aid

Stairs

Escalators

ATM Machine

Water Fountain

Guest Services

Planholder Hub

6 202.266.2350 | [email protected]

Meet the Guest Services TeamJim Van Stone – Senior Vice President of Ticket Sales and Services, Monumental Sports and EntertainmentSigned by the Capitals: August 2007Hometown: Cinnaminson, N.J.School: BA - William Paterson College/Ed.M. - Temple UniversityFavorite Caps Player: Brooks LaichFavorite Caps Moment: Winning the Southeast Division title on our final home game in 2008 to secure a playoff spot. Favorite Capitals Planholder Benefit: A Guest Services team that provides extraordinary personal service for all of our planholders.Thoughts on what’s to come in the 2010-11 season: Looking forward to watching a young Capitals team continue their development.

Greg Monares – Senior Director, Guest Services, Monumental Sports and EntertainmentSigned by the Capitals: August 1996Hometown: El Paso, TexasSchool: University of MarylandFavorite Caps Player: Nicklas BackstromFavorite Caps Moment: An opening-playoff-round victory and advancing to Game 7 of the 2009 Eastern Conference semifinals.Favorite Capitals Planholder Benefit: The new Loyalty Recognition program recognizing our long-standing planholders. Thoughts on what’s to come in the 2010-11 season: Having our young and exciting team continue to come together on the ice and bring home the Stanley Cup!

Rick Olivieri – Director, Guest ServicesSigned by the Capitals: August 2007Hometown: Rome, ItalySchool: B.S. Temple University/ M.S. Florida State UniversityFavorite Caps Player: Peter Bondra and John CarlsonFavorite Caps Moment: Clinching the Southeast Division title and a playoff berth in the last home game of the 2007-08 season.Favorite Capitals Planholder Benefit: The Season Ticket Holder PartyThoughts on what’s to come in the 2010-11 season: I’m looking forward to the competition in training camp and watching John Carlson and Karl Alzner continue their development.


Christi Carson – Guest Services SpecialistSigned by the Capitals: May 2008Hometown: Memphis, Tenn.School: University of TennesseeFavorite Caps Player: Alex OvechkinFavorite Caps Moment: Beating the New York Rangers in Game 7 of Round 1 in front of a sold-out crowd of Caps fans at the Verizon Center!Favorite Capitals Planholder Benefit: The Season Ticket Holder Party we have every year with the team. This really is a unique event we host every year that not only our fans enjoy but also our players and staff too.Thoughts on what’s to come in the 2010-11 season: I am looking forward to seeing our veteran players take their game to the next level while setting the bar high for our rookies coming in.

Clayton Adams – Guest Services SpecialistSigned by the Capitals: December 2008Hometown: Chevy Chase, Md.School: Colorado College Favorite Caps Player: Mike Knuble Favorite Caps Moment: In the 1997-1998 season when the Caps beat the Buffalo Sabres to go to the Stanley Cup finals. Favorite Caps Planholder Benefit: Ticket Master TicketExchange because it offers a safe and convenient way to sell unused tickets.Thoughts on what’s to come in the 2010-11 season: The team will build on last season and continue to be a contender.

Julie Bohling – Guest Services SpecialistSigned by the Capitals: May 2008Hometown: Scottsdale, Ariz.School: Northern Arizona UniversityFavorite Caps Player: Eric FehrFavorite Caps Moment: Round 1 Game 7 comeback against the Rangers, allowing the Caps to advance to Round 2.Favorite Caps Planholder Benefit: My favorite Caps Planholder Benefit is the season ticket holder party and other events, especially during the summer, where I can see familiar faces. Thoughts on what’s to come in the 2010-11 season: I think the Caps players, coaches, front office and fans are all prepared and looking forward to what is expected to be a strong and successful year.


Justin Fenlon – Guest Services SpecialistSigned by the Capitals: May 2008Hometown: Chatham, N.J. & Winthrop, Mass.School: Springfield CollegeFavorite Caps Player: Alex OvechkinFavorite Caps Moment: Being at Madison Square Garden on December 23, 2008, for Shaone Morrisonn’s overtime goal. Caps were down 4-0 and made an incredible comeback to win 5-4 in OT.Favorite Caps Planholder Benefit: Guaranteed seat location for every regular-season and playoff game – you’ll never want to miss a game!Thoughts on what’s to come in the 2010-11 season: Led by the greatest hockey player in the world, No. 8, and a lethal supporting cast including Backstrom, Semin, Green, Laich, and Fehr, I’m excited for what should be an amazing 2010-11 season.

Ryan Kronebusch – Guest Services SpecialistSigned by the Capitals: June 2008Hometown: Owatonna, Minn.School: Winona State UniversityFavorite Caps Player: Nicklas BackstromFavorite Caps Moment: Fedorov’s game-winner in Game 7 of the 2009 Eastern Conference quarterfinals.Favorite Caps Planholder Benefit: Season-Ticket Holder PartyThoughts on what’s to come in the 2010-11 season: I am really excited to see Varlamov and Neuvirth battling for the No. 1 goaltending spot along with watching our two young D-men, Carlson and Alzner, try to take the next step in their careers.

Sean Goodman – Guest Services SpecialistSigned by the Capitals: January 2008Hometown: Gaylord, Mich.School: Western Michigan UniversityFavorite Caps Player: Mike KnubleFavorite Caps Moment: Watching Ovechkin’s hat trick against the Pens last year, including the game-winner in Overtime during the snow stormFavorite Caps Planholder Benefit: Guaranteed seat to every game. Thoughts on what’s to come in the 2010-11 season: It’s going to be a great season this year. We have the Winter Classic to look forward to, and hopefully we can top the season off by raising the most historic trophy in sports.

Scott Haberle – Guest Services SpecialistSigned by the Capitals: December 2008Hometown: Pittsburgh, Pa.School: Indiana University of PennsylvaniaFavorite Capitals Player: Alex OvechkinFavorite Caps Moment: The Blizzard of 2010 matchup against Pittsburgh.Favorite Caps Planholder Benefit: First Star of the WeekThoughts on what’s to come in the 2010-11 season: Many more trophies and awards, hopefully the big one!

Meet the Guest Services Team


Accessible SeatingVerizon Center complies with and has been designed to meet the requirements of the Americans with Disabilities Act. We provide equal access to all programs, services and opportunities the arena has to offer. Game-day relocations are available on a limited basis at the Guest Services locations behind section 102 on the main concourse and 402 on the upper concourse. Please stop by Guest Services on the same level as your seat location. For more information on accessible seating and services, please call 202.661.5065 (voice) or 202.661.5066 (TTY). You may also contact the Capitals Guest Services team at 202.266.2350.

Capitals Guest Services TeamOur Capitals Guest Services representatives are available to assist you with any questions or concerns during your visit with the Washington Capitals. During Capitals games representatives can be found patrolling the concourses, at the Planholder Hub behind Section 115 and at the Guest Services booths behind section 102 on the main concourse and section 402 on the upper concourse. Throughout the week you may contact the Capitals Guest Services Team by calling 202.266.2350 or e-mailing [email protected]. Capitals Guest Services office hours are Monday through Friday 9 a.m. – 5:30 p.m., however on the day of home games the Capitals offices will close at 3 p.m. during the regular work week as staff will be preparing for that evening’s game.

Caps CommunicationsAll full-season planholders will automatically be signed up for Game Notes and our weekly Planholder Updates delivered via e-mail. Game Notes and the Planholder Updates will also be available at WashingtonCaps.com. You can also follow the Caps on Twitter: @washcaps and @WashCapsGS. Please call Capitals Guest Services at 202.266.2350 or e-mail [email protected] to make any changes to your email address on file.

ChildrenAll children age 3 and older require a ticket for admission to Capitals games and other ticketed events. Children who have not yet reached their third birthday may enter the Verizon Center without a ticket and may sit on the lap of an adult.

Capitals A to Z Guide


Contact UsWashington Capitals627 N. Glebe Road, Suite 850Arlington, VA 22203Front Office 202.266.2200Capitals Sales 202.266.CAPSCapitals Guest Services 202.266.2350Email: [email protected]

Doors OpenDoors open one hour before the start of the game (unless otherwise noted) allowing Capitals fans to get to their seats and enjoy the warm ups. Please consult the schedule at WashingtonCaps.com for game times prior to leaving home.

Fan CommentsThe Capitals are always looking for ways to improve the fan experience at our games and welcome your suggestions and comments. Comment sheets are available at our Guest Services windows, located near sections 102 on the main concourse and section 402 on the upper concourse and at our Planholder Hub located behind section 115.

Fan Behavior and Safety Notice The Washington Capitals appreciate the enthusiastic support shown by our fans at the Verizon Center, and we encourage active cheering. However, individual conduct must be bound by law and should not violate the rights of other fans to enjoy the game.

Guests using foul or abusive language, appearing intoxicated or otherwise displaying disorderly conduct are subject to ejection from Verizon Center without refund. Please contact your nearest usher or the Guest Services locations behind sections 102, 115 or 402 to report such behavior. Inappropriate behavior by anyone using an account holder’s ticket(s) is cause for cancellation of ticket privileges.

In consideration of other Caps fans, please wait for a stoppage in play before leaving or returning to your seats. Also, please avoid obstructing the view of other Caps fans seated behind and around you.

WALTER E. WASHINGTONCONVENTION CENTER

OCT. 2, 2010

PRESENTED BY

DON’T MISS THE TOTAL CAPS EXPERIENCE!

Panel discussions featuring Majority Owner Ted Leonsis,

coaches, players, team executives and others

Autographs

Skills Clinics and Interactives

History of the Capitals and the NHL

Winter Classic uniforms unveiled

FOR MORE INFO, VISITWASHINGTONCAPS.COM



Group SalesBring your church, school, office or professional group out to a game! Contact your Guest Services specialist directly or Capitals Guest Services at 202.266.2350 for information on group outings.

Lost and FoundTo report any lost items while attending an event, contact Verizon Center at 202.628.3200 ext. 7810. Please leave your name, telephone number, description of item, date when item was lost and seat location. During the event you may stop by the Guest Services windows, located near sections 102 on the main concourse and section 402 on the upper concourse.

Lost or Stolen TicketsReplacement tickets are one of the benefits of being a Capitals season-ticket holder. The Washington Capitals will replace tickets only when the request is made in writing or in person by the account holder. Please e-mail your requests for reprints to [email protected]. Requests must be made at least five hours before game time. Only the primary account holder may request and receive replacement tickets. Avoid lines at the box office by going online to the My Capitals Account section of WashingtonCaps.com to reissue or e-mail your own tickets. The Washington Capitals reserve the right to refuse replacement of lost or stolen tickets. Before entering Verizon Center visit our planholder priority window at the main box office for assistance. Valid ID is required.

MetroThe Metro can be accessed very easily from Verizon Center. The Metro station that is directly underneath Verizon Center is Gallery Place/Chinatown (Red/Green/Yellow lines). It is located at the corner of 7th and F streets and 7th and H Streets.

MostValuableKids.orgThe Washington Capitals direct affiliation with MostValuableKids.org allows ticket holders to donate unused tickets that will allow underprivileged children from the Washington, D.C., metropolitan area the opportunity to attend a game. Donations can be made online via the My Capitals Account section of WashingtonCaps.com. Since Most Valuable Kids distributes donations to local charities and nonprofits, donations must be made 48 hours prior to game time.



Planholder HubCapitals representatives are available to assist you with any questions or concerns during your visit at Verizon Center. The new Planholder Hub behind section 115 on the main concourse is one such location.

Planholder Priority WindowFor all your planholder needs, please enter through the F Street entrance of Verizon Center to the designated planholder priority windows at the main box office. The planholder priority window is exclusively for planholder use throughout the Capitals season. Use this window to solve ticket problems or ask questions about your season ticket account.

Puck AlertDespite enhanced spectator shielding measures, pucks may be propelled into spectator areas at any time during warm ups or after play stops. To avoid injury from a puck entering the seating area, stay alert whenever you are in the stands. If you are struck, immediately contact the nearest usher for assistance and head to the first aid station behind section 109 on the main concourse and section 411 on the upper concourse.

Season-Ticket Holder Locker RoomVisit the Washington Capitals Season-Ticket Holder Locker Room at http://capitals.nhl.com/club/page.htm?id=56888 for everything you need to know about managing your season-ticket plan! Sign up to be the First Star of the Week, log into your online account manager, sign up for the Ticket Partner Program and read an online version of the Planholder Update.

Security PolicyFans are encouraged to arrive early as Verizon Center has a security policy for all events. Patrons will be subject to search and possibly hand-held metal detectors. For the safety of our players and guests, the following items cannot be brought into Verizon Center, including but not limited to: tape-recording equipment, flash photography, alcoholic beverages, bottles and cans, knives, luggage, backpacks and any large bags. Verizon Center will not store any bags during the event. No outside food or beverages are allowed inside the Verizon Center.

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All bags, briefcases, book bags or items similar in nature will be searched as patrons enter the arena. Each patron attending events will be allowed one personal item that falls within the following size constraints: no longer than 13 inches, taller than 9.5 inches and wider than 6 inches. Items that do not fit within these size limitations may not be allowed in the arena at the discretion of security personnel. Verizon Center consults with local law enforcement agencies on a continual basis. Some of the security measures in place will be apparent to patrons and some will remain unseen and undisclosed.

Select-a-Seat EventAll season-ticket holders will receive an invitation to the annual Select-A-Seat event (date TBD) where you will have the opportunity to upgrade or relocate your seats after seats have been renewed for the following season. Full season-ticket holders will be invited to the Verizon Center for a private event to view available seat locations. This event is typically held at the conclusion of the playoffs. (Based upon availability)

Smoking PolicyIn order to promote a healthy and smoke-free environment, Verizon Center enforces a strict no smoking policy within all public areas inside the building. We sincerely appreciate your adherence to this policy.

10 Ways to Use Your TicketsBUSINESS

• Takeapotentialcustomerandcloseasaleatthearena• Runasalescontestandrewardthewinnerwithtickets• Rewardacustomerwhogaveyouareferral• Takealong-termcustomertosay“Thanks”• Rewardsuppliersandvendorswhohelpyoumeetyourdeadline

PERSONAL• Usethemforyourself!• Treatfamilyandfriendstoanexcitingexperience• Useasabirthdayorholidaygift• DonatetoMostValuableKidsthroughyouronlineaccountmanager• Thankaneighborwhotakescareofyourpets,getsyourmail,etc.


TwitterFollow the Capitals on Twitter:@washcaps – for all the latest team news@WashCapsGS – for planholder information, event reminders, FAQs and contests

WashingtonCaps.com•Season-TicketHolderLockerRoom•BreakingNews•PromotionalAnnouncements•Game-dayanalysis•Playerfeatures•Lockerroominterviews•Videonewsconferences•Messageboards•Gamehighlights•Scoresandstats•MyCapitalsAccountfeatureforplanholders


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Capitals A to Z Guide Verizon Center Shops and RestaurantsMcDonald’s and ChipotleLocated on the NW corner of Verizon Center, at 7th and G streets, McDonald’s and Chipotle opened their doors to fans in 2003.

Dunkin’ DonutsDunkin’ Donuts is located on 7th Street NW at Verizon Center in between F and G Streets NW. The largest coffee and baked goods chain in the world is providing customers another location in DC for high quality coffee, bagels, donuts and other baked goods. Store hours are Monday through Sunday from 6:00 a.m. to 10:00 p.m. For more information please visit www.dunkindonuts.com

Fan Gear StoreFan Gear, located just inside Verizon Center’s main lobby on F Street, is every patron’s favorite place to shop offering team merchandise for Verizon Center’s own Washington Wizards, Washington Capitals and Washington Mystics. Merchandise can also be found for the Georgetown Hoyas Men’s basketball team. The store is open two hours before Wizards, Capitals and Mystics games and stays open a half hour following the games.

The Greene Turtle The Greene Turtle is THE place to catch all of your Capitals action. With TVs everywhere, including every booth, there’s not a bad seat in the house. So relax with friends and don’t miss a minute of the action! The Greene Turtle is located on the SE corner of Verizon Center at 6th and F streets. With over 25 locations in the Mid-Atlantic area, find a location near you at www.thegreeneturtle.com.


Verizon Center Shops and RestaurantsNoah’s PretzelsCheck out the Noah’s Pretzels concession stand inside Verizon Center. Stop by and enjoy a hot, fresh, hand-rolled pretzel before and during the game. Noah’s Pretzels offers a variety of recipes from their original secret and cinnamon pretzels to their delicious pretzel wraps. A portion of Noah’s Pretzels profits are donated to local Autism foundations. Visit www.NoahsPretzels.com to learn more about their Autism awareness programs. Noah’s Pretzels at Verizon Center is located outside of Section 112.

Capital One BankThere are five Capital One Bank ATMs inside Verizon Center for your convenience. ATMs are located at Sections 119 and 112 on the main concourse. In addition, there are two ATMs located on the upper concourse near the escalators at Section 400 and outside Section 418.


Capitals Charitable Partnerships

WASHINGTON CAPITALS CHARITIESThe Washington Capitals make a positive impact in the local community through the team’s nonprofit arm,

Washington Capitals Charities. The Washington Capitals are dedicated to the enhancement and development of the community that has supported them for so many years. Since its creation in 2000 Washington Capitals Charities has raised more than $3.25 million through various fundraisers, auctions, raffles and fan donations. The foundation has also donated to numerous charities. Some of the worthy nonprofit organizations that Washington Capitals Charities has given to include: Children’s National Medical Center, The Children’s Inn at NIH, the Foundation Fighting Blindness, the USO of Metropolitan Washington, Zero: The Project to End Prostate Cancer and local youth hockey leagues and schools throughout the D.C. area.

Monetary donations can be made online at WashingtonCaps.com or by sending a check or money order made payable to Washington Capitals Charities to:

Washington Capitals Charities627 N. Glebe Road, Suite 850Arlington, VA 22203

For information on requesting a donated item for your organization’s upcoming fundraiser, please visit: www.WashingtonCaps.com/donations

Tips & TricksKeep an eye out for special Caps Care fundraisers taking place at Verizon Center. Silent auctions, Fall and Spring Puck Surprises and Pick-A-Stick are just a few of the events that will take place during Capitals home games and benefit Washington Capitals Charities. Currently scheduled events include:

• Oct.23HockeyFightsCancerSilentJerseyAuction• Oct.30InovaBloodDonorServicesBloodDrive• Nov.5FallPuckSurprise• Nov.11CourageCapsLaunch• Nov.20FoodDrive• Dec.11ToyDrivepresentedbyGEICO• Dec.23PlayerWivesGiftBasketAuction• Jan.9CapsCareCasinoNightandAuction• March11Pick-A-Stick• March26InovaBloodDonorServicesBloodDrive• April6SpringPuckSurprise

*Dates subject to change.


The Washington Capitals are proud to offer Caps fans official team license plates in the state of Maryland and the Commonwealth of Virginia.

In Maryland, fans can order the Caps license plate for a one-time fee of $50. A portion of the fee is tax-deductible and benefits Washington Capitals Charities. To-date, more than $30,000 has been raised for the team’s charity.

In Virginia, thanks to hundreds of fans that stepped up to submit prepaid applications, a Caps license plate will be available in 2011 at Department of Motor Vehicles’ locations. The Caps Virginia license plate costs $25 annually ($35 for a personalized plate). At the milestone of 1,000 Caps Virginia license plates purchased, a portion of the proceeds from the annual fee will benefit Washington Capitals Charities.

For more information and the latest news on the Caps license plates program, visit WashingtonCaps.com/licenseplate. If you have any questions, please contact the Caps License Plates Program by email at [email protected] or by phone at 202.266.2200.

Rock the Red on the Road

Most Valuable KidsThe Washington Capitals team up with Most Valuable Kids Inc. to provide a uniqueopportunity for Caps planholders to donate unused game tickets to underserved children,recuperating soldiers and active military

and their families in the Washington, D.C., metropolitan area. Tickets that would otherwise go unused are redistributed by Most Valuable Kids to either injured soldiers or active military and their families; or to boys and girls, 18 and younger, through various local nonprofit organizations. Most ValuableKids’ mission is to provide an unparalleled reward system for local underprivileged children and children’s organizations that show exemplary behavior, spirit and community service. In offering children the opportunity to come face to face withathletic and entertainment role models, Most Valuable Kids’ program fosters the development of self-esteem and a deeper understanding of the benefits of hard work and perseverance during adolescent and teenage years. For more information on Most Valuable Kids go to www.mostvaluablekids.org.

How do I donate?Tickets can be donated online using Account Manager. You can access your account by visiting WashingtonCaps.com. Tickets can be donated up to 48 hours prior to the event.

Capitals Charitable Partnerships


Capitals Platinum Rink PartnersVIRGINIA

Ashburn Ice House21595 Smith Switch RoadAshburn, VA 20146(703) 858-0300www.ashburnice.com

Kettler Capitals Iceplex627 N. Glebe Road, 8th FloorArlington, VA 22203(571) 224-0555www.kettlercapitalsiceplex.com

SkateQuest Reston1800 Michael Faraday CourtReston, VA 20190(703) 709-1010www.skatequest.com

DISTRICT OF COLUMBIA

Ft. Dupont Ice Arena3779 Ely Place, SEWashington, DC 20014(202) 584-5007www.fdia.org/Home.asp

MARYLAND

Gardens Ice House13800 Old Gunpowder RoadLaurel, MD 20707(301) 953-0100www.thegardensicehouse.com

Rockville Ice Arena50 Southlawn CourtRockville, MD 20850(301) 294-8101www.rockvilleicearena.com

Skate Frederick1288 Riverbend WayFrederick, MD(301) 662-7362www.skatefrederick.com


VIP Benefits – On the Glass VIP full season-ticket holders enjoy all the regular full season-ticket holder benefits listed in addition to these exclusive VIP benefits:

Power Play Club BenefitsPower Play Club Member Benefits include all full season-ticket holder benefits (including VIP benefits), plus:

• VIPTeamAutographedPremiumGift– Each account will receive one 2010-11 team autographed item. (Estimated delivery date, early 2011)

• VIPSeatCovers– All VIP seat holders will receive a customized seat cover. If requested, the Caps will personalize your name or company’s name on the back of the seat cover.

• VIPEventwithTedandSpecialGuests–All VIP seat holders will be invited to a private VIP event with Ted Leonsis and special guests.

• VIPGuaranteedGiveaways–All VIP seat holders will receive all promotional giveaway items (upon request).

• Parking– Complimentary off-site parking (1 pass per 2-4 seats).

• ClubMemberships– Complimentary memberships to the Coaches Club and the Acela Club.

• ComplimentaryGamePrograms

• TraveltoanAwayGame(oneforeachseatinyourplan)–Travel to one pre-selected away game per year. Travel includes airfare, lodging at team hotel for two nights, private reception with special guests, golf outing and game tickets.

• ComplimentaryAcelaClubAccess–with gourmet buffet meal and one drink coupon (draft beer, house wine or soda) each game.

HOCKEYFROM A

WOMAN’S PERSPECTIVE

Exclusive invitations to Caps events

Take a closer look at our players

Learn more about hockey and the Caps

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Season Ticket Holder Benefits• PriceSavings–As a full season-ticket holder receive significant price savings off

gate prices.

• GuaranteedSeatLocation–You are guaranteed your same great seats for all 44 home games.

• PriorityforAdditionalTickets–Full season-ticket holders can purchase additional tickets prior to public on sale dates. Based on availability.

• PowerPay–Option to pay for your full season tickets with our interest-free, 12 month payment plan.

• StanleyCupPlayoffTicketGuarantee– Allows you to purchase your own seats for the entire Stanley Cup playoffs. Also take advantage of our Pay as We Play playoff payment program when you renew your season ticket seats for the 2011-12 season.

• MyCapitalsOnlineAccountManager–Access your account online for added convenience. My Capitals Account Manager allows you to renew your season tickets, make payments online, forward your tickets via email to clients, family or friends, donate your tickets to charity and post your tickets for re-sale through the Capitals/Ticketmaster TicketExchange – all from your computer.

• ExclusiveSeason-TicketHolderGift–(oneperaccount)–New for 2010-11 opportunity to purchase additional gifts for your friends and family. (Price TBD)

• Season-TicketHolderParty

• PrivateSkateEvent

• MonthlyChalkTalks

• FanForumTeleconferences

• Select-A-SeatEvent

• Season-TicketHolderSavingsCard

• GameProgramandYearbookNameListing

• Priorityaccesstoconcertsandeventsintheareaviaonlinepurchase.Based on availability.

• Season-TicketHolderLockerRoom

• DedicatedGuestServicesSpecialist

• ComplimentaryTeamMediaE-Guide,Yearbook,CapsE-Newsletterandmore!

• Newfor2010-11–Complimentary special event and welcome messages on Verizon Center LED Boards. (Based on availability)


• Rookie:FirstSeason• FirstLine:2to5yearsofLoyalty• All-Star:6to11yearsofLoyalty• MVP:12to24yearsofLoyalty• HallofFame:25plusyearsofLoyalty

Each loyalty level group will receive a customized lanyard, ticket pouch and lapel pin for the 2010-11 season. The items will be included in your season-ticket package. Each account will receive the same number of items as they have seats. To be classified in each group, the primary account holder must have had ownership of their season-ticket account for consecutive seasons. The Capitals will determine each planholders loyalty level by using the seat history information on their season-ticket account. In addition, for the 2010-11 season, each group will have their own dedicated night during the season when they will be recognized by having their names listed in-arena. Each group will also be listed under their loyalty level group listing in the 2010-11 Game Program and Yearbook as well as a listing in the Season-Ticket Holder Locker Room.

New for 2010-11Loyalty Recognition Program


New for 2010-11Loyalty Recognition Program

My Capitals Account Manager lets you manage your season tickets quickly and easily:

•Renewyouraccountorpayaninvoice•Manageallticketsataglance•Forwardticketstofriends,familyorclientsviaemail.Additionalfeesmay

also include an authentication and TicketFast® delivery fee. •PostyourticketsforresaleontheTicketmasterTicketExchange•DonateticketstoMostValuableKids

Access your personal account today!Follow these simple steps:

1. Visit www.WashingtonCaps.com2.Selectthe“Tickets”tab,then“SeasonTicketHolderLockerRoom”and

then“ManageYourAccount”3. Log in using your Account ID and Password (contact Guest Services at

202.266.2350 if you do not have that information)4. Select Manage Your Tickets5. Select the tickets you would like to forward, post for resale, or donate –

it’s that easy!

Renew Your Account or Pay an Invoice OnlineWashington Capitals Account Manager will allow you to make all of your ticket invoice payments online. At that time you can simply log-in to your personalaccountandselectthe“PayInvoice”option.Hereyouwillbeabletoview your past invoices, make payments, renew your tickets for the upcoming season or even purchase your playoff tickets. Take advantage of this new option and avoid the hassles of making payments in person, over the phone or by mail.

Forward Your TicketsNow you can send your tickets to virtually anyone up to two hours before the game via ticket forwarding. This service allows you to e-mail tickets to friends, family, clients or other guests when you can’t attend a game. Simply log-in to your personal account, select the ticket or group of tickets you wish tosend,entertherecipient’sinformationandselect“Forward.”It’seasy,andyou don’t even have to have the tickets in hand. Avoid the hassles and costs of overnight or in-person delivery and start enjoying the benefits of this new service.

How It WorksEach of your season tickets carries a unique barcode. During the forwarding process, the barcode on your original season ticket is cancelled and a new one is issued electronically. The recipient is e-mailed a new TicketFast ticket withauniquebarcodethatcanbeprintedoutonan8.5x11”pagewithanystandard computer printer.

Account Manager


Ticket Forwarding is an inexpensive alternative to other overnight delivery and courier services and provides a secure alternative method to ensure your tickets get used.

Post Your Tickets For ResaleTicketExchange offers fans a legitimate and secure forum for buying and selling tickets online. The total integration of TicketExchange with Ticketmaster systems provides a seamless solution for overall fan satisfaction. Since only Ticketmaster tickets may be posted on TicketExchange, buyers are guaranteed authenticity and exact seat locations.When a ticket is sold, the original barcode is cancelled and a new one is issued, eliminating the possibility of counterfeiting. TicketFast® enables immediate email delivery of purchased tickets, saving customers the time and trouble of coordinating transactions. TicketExchange also uses built-in pricing regulations based on the locations of the seller and the event in order to ensure compliance with state laws that set the maximum allowable resale price per ticket.

Sell your tickets online via the Capitals Online Account Manager. Post your tickets for sale in a safe and legitimate way. The program allows fans to have more flexibility with their ticket plans, giving them control over which tickets they use and which they choose to sell in the online forum.

Once your posted tickets are purchased, the amount of the sale price is credited, less the 10% seller fee. The barcodes on your sold tickets are cancelled and new barcodes are issued. The new tickets are then electronically delivered to the buyer via TicketFast® for at-home printing using any standard printer without the hassle and delay of mail delivery. Prior to posting your tickets, you must choose to either:

1. Apply resale credit towards your Capitals account for your 2011-12 season renewal.

2. Request to have money deposited to a valid credit card or checking account by Ticketmaster when your seats are sold. Please allow 15-20 business days after the purchase to process and deposit your payment.

*Please note that any fraudulent ticket activity related to the resale or ticket forwarding of your season tickets will result in the cancellation of your 2010-11 season and 2011 playoff tickets.

Account Manager

What happens if my tickets do not sell?You will be notified via email if your tickets do not sell before your indicated expiration date. Your listing will be automatically removed and your original tickets will still be valid for entry. If you cannot attend the game, you also have the option of emailing your tickets to a friend via Ticket Forwarding. Additional forwarding fees may also include an authentication and TicketFast® delivery fee.

Are there additional fees?Sellers pay 10% of the posting price only when their posted tickets have sold. Buyers pay additional fees during the purchase process that will be reflected in the listing price of the ticket. Additional fees may also include an authentication and TicketFast® delivery fee.

Can I purchase additional game tickets as a season-ticket holder?Yes, season- ticket holders can use TicketExchange to purchase additional Capitals tickets directly from other season-ticket holders. Buying through TicketExchange is safe, secure, easy and with email delivery, you’ll receive your extra tickets right away.

TicketExchange FAQ


Donate Your TicketsDonations can be made online up to 48 hours prior to a home game. All ticket donors are issued a tax deductible receipt directly from the Most Valuable Kids program.

The Capitals have partnered with Most Valuable Kids (www.mostvaluablekids.org) to distribute donated tickets. The Most Valuable Kids program works with child focused nonprofit organizations in the Washington, D.C./ Baltimore areas to receive donated tickets as well as nonprofit agencies serving injured soldiers active military and their families.

Membership Includes:Exclusive Member Kit

Game Day Activities

Special Events

Free Open Skates

Monthly Contests

Player Meet & Greets

Members Only Mike Knuble Bobblehead

all the information you need to know about your season ticketscapitals.nhl.com/v2/ext/guest...

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