all rights reserved © alcatel-lucent 2009 home worker solutions june, 2009
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All Rights Reserved © Alcatel-Lucent 2009
Home Worker Solutions
June, 2009
All Rights Reserved © Alcatel-Lucent 2009•2 | Remote AP Topologies | February 2009
Introduction
Increasing demand for home worker solutions
In France, 22% of enterprises in 2008 (vs 16% in 2007) have adopted home working (source INSEE)
« In North America, the number of mobile workers, telecommuters (*) and day extenders grows in double-digit percentages » (Source Infonetics Research)
« Worldwide telecommuting (*) penetration in SMB has gone up from 1% in 2000 to 12% in 2009, and is expected to reach 16% in 2010 » (Source Techaisle)
Telecommuting is defined as an arrangement by which an employer allows its employees to work from home at least 4-5 days a month. Satellite offices are excluded from the definition
All Rights Reserved © Alcatel-Lucent 2009•3 | Remote AP Topologies | February 2009
Benefits
For the employee
Flexibility in managing his agenda & more focus on productive meetings
Reduce travel costs to the office & stress on the road and in traffic jams
Keep a balance between work and family life
For the company
Save on real estate costs (square meters, heating, water, furniture, …)
Green IT and carbon reductions in the environment
Reduce communication costs by leveraging IP-based communication
Higher productivity and efficiency of employees
HIGHER PRODUCTIVITY & PERFORMANCE
HIGHER PRODUCTIVITY & PERFORMANCE
HIGHER COMPANY PROFITABILITYHIGHER COMPANY PROFITABILITY
All Rights Reserved © Alcatel-Lucent 2009
Remote PIMphony
All Rights Reserved © Alcatel-Lucent 2009•5 | Remote AP Topologies | February 2009
Home Worker Topology
Standard Internet connection for PIMphony application
Voice communication on cellular phone (or home phone)
PIMphony IP media not supported in https remote connection
https https
PIMphony client
https
OmniPCX Office
OmniPCX Office
Home phone (or cellular)
Access Router (FW, Proxy, NAT, …)
Residential « Box »
All Rights Reserved © Alcatel-Lucent 2009•6 | Remote AP Topologies | February 2009
Specific Configurations Supported
Router / NAT traversal
Solution 1
Activate Reverse Proxy in access Router (if supported by router)
Solution 2
Configure in PIMphony a non-standard port for https
ex. 30443 instead of 443
Configure port forwarding in access router
ex. 30443 (router) -> 443 (OXO)
https https
PIMphony client (with public IP @)
https
Public IP @
Reverse proxy or port forwarding
All Rights Reserved © Alcatel-Lucent 2009•7 | Remote AP Topologies | February 2009
Services Available
Voice communication
With One Number Service on Cellular phone or residential phone
Incoming & outgoing calls in nomadic mode
Improved user interface on cellular phone with ACE client
Presence / monitoring
Of remote phone in OXO
Of company users in PIMphony
Large set of features on the remote phone (ex. CLI, diversion, voice mail consultation, …)
Features in conversation (with PIMphony)
Full set of PIMphony services
Dial by name, Call log, pop-up of contact card
Unified messaging with any email client & Visual mailbox in PIMphony
No access to the data network of the company
All Rights Reserved © Alcatel-Lucent 2009•8 | Remote AP Topologies | February 2009
Benefits
Secure
Connection between OXO and PIMphony is encrypted
Free of charge
No VPN required
No additional server required
No additional software license required
Easy to deploy
No VPN client to install/activate
Flexible access to voice with Nomadic mode
aka One Number service
Cost of communications supported by the company through mobile fleet contracts
All Rights Reserved © Alcatel-Lucent 2009
Remote Virtual Desktop
All Rights Reserved © Alcatel-Lucent 2009•10 | Remote AP Topologies | February 2009
Home Worker Topology
Standard Internet connection for Virtual Desktop
Voice communication on cellular phone (or home phone)
https https
Virtual Desktop client
https
OmniPCX Office
OmniPCX Office
Home phone (or cellular)
ECS
Residential « Box »
All Rights Reserved © Alcatel-Lucent 2009•11 | Remote AP Topologies | February 2009
Services available
Voice communication With One Number Service on Cellular phone or residential phone
Incoming & outgoing calls in nomadic mode Improved user interface on cellular phone with ACE client
Presence / monitoring Of remote phone in OXO Of company users in Virtual Desktop
Large set of features on the remote phone (ex. CLI, diversion, voice mail consultation, …) No features in conversation
Full set of Virtual Desktop services Click-to-call, call log, email, agenda, tasks, contacts, chat Unified messaging
Access to the data of the company hosted on ECS File server Web / Applications hosting
All Rights Reserved © Alcatel-Lucent 2009•12 | Remote AP Topologies | February 2009
Benefits
Secure
Connection between OXO and Virtual Desktop is encrypted
Free of charge
No VPN required
No additional server and software licenses on top of ECS eco-system
Easy to deploy
No VPN client to install/activate
Flexible access to voice with Nomadic mode
Cost of communications supported by the company through mobile fleet contracts
All Rights Reserved © Alcatel-Lucent 2009
VPN and PIMphony IP
All Rights Reserved © Alcatel-Lucent 2009•14 | Remote AP Topologies | February 2009
Topology
Standard Internet connection for voice and data connection
OmniPCX Office Premium Edition with VPN software license
VPN between OmniPCX Office and the Home Worker’s PC
Voice connection over Internet using PIMphony IP
Secure access to the company network
OmniPCX Office Premium
Edition
OmniPCX Office Premium
Edition
Residential « Box »
Residential « Box »
VPNVPN
Multimedia PC with PIMphony
IP
Multimedia PC with PIMphony
IP
All Rights Reserved © Alcatel-Lucent 2009•15 | Remote AP Topologies | February 2009
Pre-requisites
VPN
Client-Server VPN
Supported protocols on OXO
IPSec with NAT traversal
PPTP
Alternative solution : OmniPCX Office Advanced Edition + External VPN router
OmniPCX Office
Advanced Edition
OmniPCX Office
Advanced Edition
Residential « Box »
Residential « Box »
VPNVPN
Multimedia PC with PIMphony
IP
Multimedia PC with PIMphony
IP
VPN RouterVPN Router
All Rights Reserved © Alcatel-Lucent 2009•16 | Remote AP Topologies | February 2009
Services available
Voice communication with PIMphony IP softphone on PC
Internal/Outgoing/Incoming calls
All PIMphony features
CLI, dial by name, short dial keys,
Features in conversation (enquiry, conference, call waiting, …)
Call log, pop-up of contact cards, etc…
Unified messaging with any email client & Visual mailbox in PIMphony
Secured access to the company network & resources
Files, documents, databases, applications, intranet, …
All Rights Reserved © Alcatel-Lucent 2009•17 | Remote AP Topologies | February 2009
Benefits
A complete home worker solution providing both remote voice and data connection
The home worker retrieves his complete desktop environment at home, including full telephony
Secured solution
Authenticated connection
Encrypted data and voice commnications
Integrated and cost effective solution
Free voice communications over Internet
No need for an external VPN router in the company
No need for specific equipment at home
Standard ISP boxes, standard VPN client, no physical phone
All Rights Reserved © Alcatel-Lucent 2009
Remote Access Point
All Rights Reserved © Alcatel-Lucent 2009•19 | Remote AP Topologies | February 2009
Home Worker / Small Branch Office Topology with Standard Access Point
VPN - RAP
VPN - RAP
OmniPCX Office
OmniPCX Office OAWOAW
Router or Router FW/NAT
Router or Router FW/NAT
Router FW/NATRouter FW/NAT
Connection :
- Standard Internet connection
- VPN for Wireless traffic (Voice & Data) set-up by Access Point
- Router must support VPN pass-through
All Rights Reserved © Alcatel-Lucent 2009•20 | Remote AP Topologies | February 2009
Home Worker / Small Branch Office Topology with OAW-AP70 Access Point
VPN - RAP
VPN - RAP
OmniPCX Office
OmniPCX Office OAWOAW
Router or Router FW/NAT
Router or Router FW/NAT
Router FW/NATRouter FW/NAT
Using OAW-AP-70 (2 ports) : 1 port to Router / 1 port to IP Touch phoneConnection :- Standard Internet connection for Wired traffic (Voice & Data) set-up by
Router- PC connected behind IP Touch Ethernet port
- QoS and NOE NAT managed by IP Touch
- VPN for Wireless traffic (Voice & Data) set-up by Access Point- Router must support VPN pass-through
OAW-AP-70
OAW-AP-70
All Rights Reserved © Alcatel-Lucent 2009•21 | Remote AP Topologies | February 2009
Pre-Requisites
OAW switch
Must support Remote Access Point function (R3.3.2 minimum)
VSM license required for QoS purposes
RAP license for Remote Access Point feature
PEF license not mandatory
All Rights Reserved © Alcatel-Lucent 2009•22 | Remote AP Topologies | February 2009
Restrictions
Bandwidth
Bandwidth not guaranteed by ISP on public Internet connection
Minimum bandwidth required (upload)
200 kbps with G711
100 kbps with G729
Limited number of terminals
POE
No POE for remote Access Point from OAW switch
Catalogue restrictions
OAW-AP-70 not in OCS catalogue
OAW-AP-RAP license not in OCS catalogue
All Rights Reserved © Alcatel-Lucent 2009•23 | Remote AP Topologies | February 2009
Services Available
Voice communication
Full OmniPCX Office features list
Either on Wireless Mobile IP Touch 300/600 terminals
Or Wired IP Touch 8-Series terminals (with OAW-AP-70)
Can be combined with OXO applications/options
Ex. PIMphony
Unified Messaging
With any email client
Secured access to the company network & resources
Files, documents, databases, applications, intranet, …
All Rights Reserved © Alcatel-Lucent 2009•24 | Remote AP Topologies | February 2009
Benefits
A complete small branch office solution providing both remote voice and data connection
Same level of features and services as in main office
Same mobility solution as in main office with seamless roaming between main and branch office
Secured solution
Encrypted data and voice commnications
Best-of-class QoS for high quality for voice calls
Cost savings
Free voice communications over Internet
Same devices (laptop + wireless phone) in the office and at home
No need for an external VPN router in the company
All Rights Reserved © Alcatel-Lucent 2009•25 | Remote AP Topologies | February 2009
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