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IMPORTANT EXTENSIONS

Activities x8980

Billiards x7953

Bistro x7950

Food Services x8982

Gate House x8960

Guest Services x7000

Kitchen x7914

Lapidary x7968

Mail Room x8978

Pottery Room x7972

Pro Shop x8971

Rentals x8933

Sales x8993

Sewing Room x7975

Silversmith x7966

Social Media x8918

Special Events x8980

Stained Glass x7919

Wood Shop x7954

HOURS OF OPERATION

GUEST SERVICES 8:00am—5:00pm

Monday—Saturday 10:00am-4:00pm

Sunday

ACTIVITIES 9:00am—4:00pm Monday-Friday

10:00am—3:00pm Saturday

PRO SHOP

7:30am-5:00pm Open Daily

BISTRO

7:00am—3:00pm Monday—Saturday

Closed Sunday

MAIL ROOM 10:00am—4:00pm Monday-Friday

10:00am—3:00pm Saturday

SALES OFFICE 9:00am—5:00pm Monday-Friday

11:00am—4:00pm Saturday & Sunday

(November 1st—April 1st)

GATE HOUSE 24 Hours/7Days

MANAGEMENT DIRECTORY

General Manager Kevin Flynn x8941

Guest Relations

Christy Kochen x8953

Special Events Marion Nelson x 8968

Activities

MaryAnn Brown x8979

Sales Nancy Paupst x8949

Rentals

Tami Deeks x8933

Pro Shop Mark Kenner x7973

Food Services

Robin Perry x7914

Mail Room Donna Cox x8978

Gate House

Gary Lambert x8986

Facilities Jim Dawson x7000

Maintenance

Neil Jeffers x7000

Housekeeping Dora Rocha x7947

All other offices: 520-876-xxxx

DEPARTMENT DIRECTORY

Guest Services: 520-421-7000

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CHANNEL DIRECTORY

PLEASE JOIN US ON THE WEB!

www.palmcreekgolf.com

facebook.com/palmcreekresort

youtube.com/user/palmcreekgolf

pinterest.com/palmcreekgolf

2 Local Guide 21 TLC 40 CNBC

3 Palm Creek TV Info 22 ESPN 2 41 Travel

4 HLN 23 USA 42 Food

5 CBS KPHO 24 EWTN 43 KUTP MY45

6 ESPN News 25 WGN 44 MSNBC

7 TBS 26 HSN 45 Bloomberg TV

8 PBS KAET 27 CSPAN 46 Cook

9 National Geographic 28 Discovery 47 FYI

10 FOX 10 KSAZ 29 Lifetime 48 NASA

11 ESPN 30 Oxygen

12 NBC KPNX 31 OWN

13 CNN 32 E! Entertainment

14 HGTV 33 FOX News

15 ABC KNXV 34 TNT

16 KTVK #3 Independent 35 A&E

17 Golf 36 Hallmark Movies

18 Spike 37 History

19 SYFY 38 Hallmark

20 TWC Weather 39 KAZT #7

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What is my phone number?

All resort sites have the same area code and prefix of (520) 876-xxxx.

To determine your telephone number, take your space number and add 6000 to it.

Example: Space #123 (520) 876-6123

Space #1002 (520) 876-7002

Space #1000 is the only exception (520) 876-8000

Placing a call:

Outside the resort: Dial “9” followed by the desired number

Inside the resort: Dial the 4-digit extension number (6000 or 7000 digit)

Phone Bills and Rates:

If you would like your telephone activated for outgoing calls, please contact Guest Services.

Appropriate phone and long distance charges are assessed to your account on the anniversary of your

arrival date.

Fees: Hook-Up Fee: $15.00 (this does not apply to annual residents)

Basic Monthly Fee: $27.35 (includes tax)

Long Distance:

U.S. .10/minute

Canada .10/minute

International Varies

Toll Free Free with activated basic telephone service

PLACING AN EMERGENCY 911 CALL

Every site has the ability to dial 911 regardless of the telephone being activated or not.

When dialing 911, please give the operator the following address:

Palm Creek Golf & RV Resort

1110 North Henness Road

Casa Grande, AZ 85122

the site # or location at which the emergency is occurring

If possible, please call the Gatehouse at x8960 to notify them so they can direct the

emergency responders to the correct location.

RESORT TELEPHONE INFORMATION

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INTERNET SERVICE

Internet Account Setup at Palm Creek RV & Golf Resort

1. Call 1-800-454-0843 from a US phone number

For English, press 1

For Spanish, press 8

Select option 2 for ‘Not yet a DISH customer’

You will be transferred to a customer service representative

2. Request to sign up for a new internet account

Tell the customer service representative that you would like to setup a new internet account at

the Commercial MDU Property (property name)

You will have the option to pay for a modem upfront or provide your own modem

The customer service representative will setup your account and schedule your installation

If there are any issues with getting set up please ask the agent to transfer the call to the commercial

department or commercial advanced

2. Gather important information

Account number

Account pin number

Mac ID on modem

3. Call 1-866-354-0558 from a US phone number

For English, press 1

For Spanish, press 8

Select option 2 for ‘Not a DISH Customer’

When you are transferred to a customer service representative, let them know you need to restart

your internet account at the Commercial MDU Property (Palm Creek) Provide your account number Provide them with the Mac ID number on your modem

Setup a New Internet Account

Restart Your Existing Internet Account

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Pull Cart Rental Club Rental Cart & Club Rental Package

9 Holes = $3.00

18 Holes = $6.00

9 Holes = $6.00

18 Holes = $10.00

9 Holes = $9.00

18 Holes = $16.00

GOLF RESIDENT RATES NON-RESIDENT

November—December (18 Holes) $18.00 $24.00

November—December (9 Holes) $12.00 $18.00

January—March (18 Holes) $21.00 $27.00

January—March (9 Holes) $15.00 $21.00

April (18 Holes) $14.00 $20.00

April (9 Holes) $10.00 $16.00

Summer (May—September) No Charge $10.00 / 9 hole

$14.00 / 18 hole

Twilight Rate (after 1:00pm—18

Holes)

$18.00 $24.00

Twilight Rate (after 1:00pm—9

Holes)

$12.00 $18.00

(Receive $1 off non-twilight rate when using Sun E Cards)

Please Note: ID badges must be worn at all times in order to receive the Resident rate

Our PGA Professional has a golf clinic every Wednesday

afternoon from December through March.

Short game clinic is at 3:00 and the full swing clinic is at 3:30.

Fee is $8.00 per person. Sign up in the Pro Shop.

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PALM CREEK BISTRO

Join us for coffee, a sweet in the morning or lunch in the afternoon!

Months of Operation: October 31st through March 31st

Hours: Monday though Saturday, 7:00am—3:00pm

Closed Sunday

Don’t forget our Patio Lunches every Wednesday from 11:00am - 1:00pm

*Annual Residents wearing their ID badge receive a 10% discount on most items

PALM CREEK SPORTS GRILL

Months of Operation: November through March

Hours: Monday through Saturday, 8:00am—2:00pm

Closed Sunday & Wednesday

Check out our menu, located at the Sports Grill next to the ballpark,

and our website: www.palmcreekgolf.com

*Remember to check out our Facebook page: facebook.com/palmcreekresort

for current specials on the Pro Shop, Bistro, and Sports Grill!

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Who needs a name badge? Badges must be worn by employees, residents, guests and visitors at all times in the resort. When is a ranger needed? You must be escorted by a ranger when entering a site, relocating from one site to another, when entering and exiting storage. Violators will be ticketed. You do not need a ranger when departing from your site. Driving through lots, empty or vacant, is not permitted. When is trash picked up? Monday & Thursday—please have your trash bagged, tied and on the curb before 8:00am. What is the Sewer & Trash Fee? There is a monthly charge of $30.00 assessed on the 1st of each month for annuals and on the anniversary of your arrival date for 1-6 month stays. What is the cost per electricity kilowatt? Nov. 1 to April 30: 10.5 cents May 1 to October 31: 16.5 cents An APS $11.00 service charge also applies each month. When and where can I get propane? You must contact Arizona Propane Company at (520) 836-8900 to set up an account or you will need to be at your site for delivery. Set your propane tank out in a visible yet safe area with the orange propane tag. Delivery is: Monday, Wednesday & Friday during winter and as needed during summer. Where do I get a laundry card? You may buy a laundry card for $3 in Guest Services and they can be loaded at either Guest Services or in the laundry facilities. The cards do not expire and are non-refundable.. The main laundry area has limited quarter capability. What are the swim hours for children? In season, 10:00am to 12:00pm & 4:00pm to 6:00pm. During summer (April-October 15), the Main Pool will be open daily from 9:00am to 9:00pm. Swim diapers are required for young children and are available in Activities.

AREA INFORMATION

Banner Casa Grande Medical Center

1800 E. Florence Blvd. 520-381-6300

Casa Grande Animal Hospital 1645 N. Pinal Ave.

520-208-6213

City: Casa Grande “Big House”

County: Pinal

Founded: 1879

Population: 50,111

Elevation: 1,405 ft.

Average Temp:

Winter: High = 65, Low = 38

Summer: High = 110, Low = 81

Time Zone: MST (no daylight savings)

Founded: 1998

Population:

Peak Season: 3,500

Off Peak Season: 350

Number of Sites: 2,044

General Manager: Kevin Flynn

Address: 1110 N Henness Road

Casa Grande, AZ 85122

Phone: 800-421-7004 or 520-421-7000

Golf Course: Executive Par 3

FAQ’S

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GUIDELINE BASICS Palm Creek Golf & RV Resort is a 55+ community. The minimum age of the pri-

mary resident/guest must be at least 55 years of age. All other residents/guests

must be a minimum of age 40.

Class A or C motorhome, travel trailers and 5th wheels are permitted in Palm Creek

provided all units are at least 23 feet in length and 10 years or newer. Rigs over 10

years of age are subject to inspection and acceptance by Palm Creek Management.

Van conversions, pop up trailers, and R-Pods are not allowed. Exceptions may be

made for Class B’s who have a tow vehicle and proper hook-up extensions.

The speed limit in Palm Creek is 10 mph. All vehicles, golf carts, motorcycles and

bicycles must honor all stop signs and traffic markings within the resort.

In order to participate in activities or use the facilities, everyone must obtain and

wear their photo ID badges. Badges are issued in Guest Services upon check-in/

re-entry into the park.

Visitors are allowed a maximum of two 2-week stays (four weeks total) in a calen-

dar year. Visiting children, as with any visitor, must be accompanied by the primary

resident. Please observe the posted hours of swimming for children under the age

of 18: 10am—12noon and 4pm—6pm. Visitor fees and approval by the General

Manager are required for stays exceeding the maximum days allowed.

Pets are welcome at Palm Creek. Cats, dogs, birds must be in the designated pet

section at all times. Your pets must be kept on a leash of no more than 6’ in length

at all times and not left in an outdoor pet run or otherwise unattended. Retractable

leashes are not allowed. Residents are permitted two pets per unit.

Quiet time at Palm Creek is 9:00pm—7:30am from October 1st to March 31st and

9:00pm—6:30am from April 1st to September 30th. Everyone is required to fol-

low these quiet hours. Site improvements and certain other kinds of contract work

are not allowed on Sundays or holidays.

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Your neighbors appreciate strict adherence to the following rules and requirements:

Residents are permitted no more than two pets per unit. Please remember that not everyone loves your

pet! For the pleasure and protection of all residents, pet owners must be responsible for any damage

or injury caused by or because of their pets. Pets are limited to dogs, cats and birds. No agricultural,

wild or exotic animals are allowed.

Pets must be kept on a leash at all times when inside the resort. For the safety of your pet and our

residents/guests we require the pet be no more than six (6) feet from the pet handler at all times. Re-

tractable leashes are not allowed in the park.

Residents must clean up after their pets and use the receptacles provided. Waste must be bagged prior

to disposal.

Pets are allowed in the pet area only and should be kept clear of the common areas (service animals are

exempt). Special areas are provided for walking your pets. Please do not allow them behind or on

someone else’s lot.

Vicious or unusually noisy pets will not be allowed in the resort. Management reserves the right to re-

view the individual circumstances, such as training and history, with the owner of all pets allowed ac-

cess to Palm Creek where they feel it necessary.

Please do not leave your pet unattended. All pets must be kept inside the home except when taken

outdoors on a leash for reasonable outdoor exercise periods. Pets shall not be caged, fenced or left

restrained unattended outside the home.

For your convenience, there are nine (9) dog runs throughout the park; please reference a park map

for dog run locations.

Residents/guests bringing pets to visit in non-pet areas of the resort must keep their pets in the vehicle

at all times. Pets are not allowed to be run from golf carts.

Only pets current on their vaccinations are allowed to be in Palm Creek.

Management has the right to fine and/or evict any resident/guest not complying with ALL pet rules.

Management will investigate all complaints of non-compliance and issue a written notice of violation

where deemed appropriate. Violations shall be subject to a fine upon a second violation and eviction

upon a third violation at management’s discretion.

PLEASE DO NOT FEED THE BIRDS, DUCKS, RABBITS OR STRAY ANIMALS!

These animals present a health and maintenance problem.

PETS AT PALM CREEK

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