Alicia Wilson

15718 Kiplands Bend Dr * Houston, Tx 77014

832-866-3858

alwilson0502@yahoo.com

CAREER OBJECTIVE

Seeking a career with a company where challenging responsibilities & opportunities that are well matched to my abilities & skills. I have a strong desire to work & learn in any environment and work efficiently & cohesively in a team-oriented environment.

WORK EXPERIENCE

C.W. ROD TOOL CO. / DXP AUG. 2010 – CURRENT

HOUSTON, TX 713-937-4004

RECEPTIONIST – Responsible for answering incoming calls. Assisting customer’s with front counter sales. Analyzed and organized office procedures, such as book keeping and clerical services. Assist guest & other employees with resolving problems & questions with sales orders. Receiving & putting up stock through a program called Prophet. Filling out all new account paper work as well as confirming invoices. Handling all check, credit card payments for billing. Making outbound calls to vendors regarding over & under shipments.

CONVERGY’S MAR. 2006 – AUG. 2010

HOUSTON, TX 281-546-5132

CUSTOMER SERVICE REP. – Responsible for answering incoming phone calls pertaining to customers with Sprint cell phone accounts. Assisting customer’s with issues regarding billing as well as technical support issues. Extensive data entry setting up new customer’s account & placing new equipment orders. Communicated professionally with upper management and customers.

UNITED POSTAL SERVICE SEPT. 2004 – MAR. 2006

HOUSTON, TX 1-800-742-5877

LOADER- Responsible for loading 18- wheeler truck in a safety and timely manner. Scanning in all packages that come through the mail route for delivery to customers.

WAL-MART SUPER CENTER FEB. 2002 – SEPT. 2004

TOMBALL, TX 281-351-9694

CASHIER- Responsible for providing great customer service as well as stocking and cleaning. Received sales slip, cash, check, and voucher and charge payments and issued receipts, refunds, credit and change due to customer. Answering questions and providing information to customers. Bagged, boxed and wrapped products that was bought by customer. Operated cash register and electronic scanner. Computed and recorded totals of transactions.

WENDY’S MAY 2001 – SEPT. 2004

HOUSTON, TX 281-447-7702

CASHIER- Responsible for providing great customer service as well as stocking and cleaning.

Worked the drive thru area taking orders & working the cash register taking payments.

EDUCATION

North Harris Community College/ Lonestar Certificate: Microsoft Office 2004 in August 2004

Eisenhower High School Graduated in May 2003

SKILLS

Microsoft Word, Excel, Power Point, and Word

I am dependable, energetic, very punctual & capable of working under pressure. Willing to learn new skills.

SUMMARY

Office assistant customer service & sales professional with more than 7 years of experience. Strong attention to detail and demonstrate success in working with customers’ orders, numbers, research, shipping and receiving. Outstanding attendance record & very honest & dependable.