Case Study BRIC: Alfresco At The Core Of Driving Change In Local Administrations By Dematerializing CouncilsFilip LannoyeManager Service Management at BRIC

Gabriel WillemsSolutions Architect at Real Dolmen

Use Case

Who are we?

BRIC Brussels Regional Informatics Center• Mission: being the preferred IT partner of the

public sector of the Brussels Capital Region (BCR)

• Over 230 bodies call upon the services of the BRIC:• Regional and local authorities, hospitals,

firefighting and emergency medical assistance service, schools, administrations

• Formed in 1989, current workforce around 260 people

RealDolmen in the Local MarketProximity to our customers in the Benelux.

Offices:

Headquarters Brussels 1654 Huizingen

Belgium Antwerp 2550 Kontich Diegem 1831 Diegem Ghent 9840 De Pinte Hasselt 3560 Lummen Kortrijk 8530 Harelbeke Namur 5101 Loyers Mons 7000 Mons

Luxembourg Luxembourg 1461 Luxembourg

Belgium: 500 clients – Luxembourg: 150 clients – Netherlands: 50 clients.

More than 1,250 available professionals

RealDolmen has a Single-Source offering

Infrastructure Products

Business Solutions

Professional Services

Master Data Management Service Oriented Architecture Unified Communications Supply Chain Mgmt CAD/GIS Mobility Enterprise Asset Mgmt Clinical Trial Mgmt Systems

Development Outsourcing Managed Services Project Management Training Services Business Process

Management

Cloud Data Center Front-end Networking

IP Communications Voice Over IP Security

Turnkey Solutions Enterprise Resource Planning Customer Relationship

Management Business Intelligence ECM/WEM Web Solutions

Networking Testing Support & Helpdesk Security Enterprise Application Integration Service Oriented Architecture Cloud Services

Solutions built with own software or on top of 3rd party platforms. In this area we sell services and products (such as 3rd party software or own IP) under the form of licenses.

Encompasses services (both development and infrastructure competences) and products (own IP under the form of courseware, development methodologies, project management methodologies, building blocks, etc).

Hardware products and software licenses

A true single-source supplier,able to support the

full ICT-lifecycle

RealDolmenAlfresco Competence Center• Alfresco Gold Partner since 2008

• A team of 15+ alfresco consultants• 4 Alfresco Certified Engineers• 4 Alfresco Certified Administrators• 4 Alfresco Certified Trainers

• Solutions based on Alfresco• Correspondence & Case Management for

Alfresco• Activity Stats

Regional Data Center

.brussels

IRISbox, one-stop shop for online services

FixMyStreet

Nova (permits)

And so much more …• UrbIS®© solutions, geographical databases and

interactive cartographic applications of the Brussels Capital Region

• Urbizone free Wi-Fi: 565 access points throughout the Brussels Capital Region

• The Multimedia Plan for schools : computer, server, tablet, monitor, internet connection (fiber-to-the-school), > 30m€ since 1998

• CCTV platform•

Setting the scene

in images

Workflow: managing absence

Business value• Centralization of all cases in one single application• Follow-up of cases in real time• Centralized archiving• Access to the application through a common

Internet connection• Simplification of the signing and validation process

(digital signing through the citizen eID)• Green IT and cost cut:

• Reduction of paper consumption• Reduction of transport between organizations

• Image of modern administration

under the hood

Sample architecture

Topology

Key figures (Sept. 2014)

• 4 front-end servers• 14 instances x 3 environments

PRD/STA/TST = 42 back-end servers• Cluster PostgreSQL• 3,300 daily users• 3,400 councils held since 08/2011• ±200,000 cases ; +500 / day• > 760,000 documents

Used technologies

Front-End (web interface)• Spring MVC• jQuery with multiple

plugins (CKEditor, etc.)• Maven 3• Freemarker• Tiles

Back-End (business logic)• Alfresco Enterprise 4.1.3• Spring 3.0• MyBatis 2.3.4• Lucene• Freemarker• Spring AMQP1.0.0• Spring Surf 1.0.0• Junit, EasyMock,

PowerMock• Maven 3, Maven

Technical high-lights

• Centralization• Data• Archives

• Standardization• Technical environments DEV/TST/STA/PRD• Maintenance, patching• Working method (Scrum, DevOps)

• Industrialization (CICD)

Our Continuous Delivery toolset

Jira

Eclipse

Git

JenkinsMaven

JunitEasyMock

Sonar

Selenium & Jmeter

Cobertura

PuppetRPM Repo & Nexus

VMWare & Vagrant

Spiratest

SaaS organization

BOSaaS : BRIC does it all (1/3)

• Core Development:• New releases• Migration v1 > v2• Derived products• Interfaces with other platforms

• Deployment of customer instances:• Presales• Analysis• Configuration• Support on site

BOSaaS : BRIC does it all (2/3)

• Hosting:• In our own datacenter• Redundancy and fail-over of the lower technical

layers• Backup on remote site

• Support chain:• 1st line support 8-18h on weekdays• 2nd line functional support• 3rd line applicative and system support• Technical and business monitoring of all

instances (uptime / performance)• Training

BOSaaS : BRIC does it all (3/3)

• Governance:• User Community:

• Key users• User clubs: what’s new, SLA, possible improvements, roadmap• Participation in UAT

• Steering Commitee• Service Level Management

Driving the change

• Direct impact from dematerialization:• Change in working habits and methods• Change of roles

• Two-way driver:• Tool has impact on local organization• Local Organization seize the opportunity to

revamp their own internal structure!• On site support during roll-out and service

Next steps

Increase maturity of otherservices using Alfresco

Further integration of platformsMunicipality Council

Construction & Environmental Permits

Citizen /Company

Welfare Office Welfare Council

Online publications

Regional authority

Council advice OnlineRequest

Exchanges between authorities

Success story for BRIC (1/2)

• Light, modern, easy to use application• Highly standardized:

• Easy deployment• Easy maintenance• Easy creation of derived versions

• Self-selling• Qualified staffing• Requests for integration with other

platforms and DMS

Success story for BRIC (2/2)

• Reputation:• Reliable application builder with a preference

for open source software• Reliable Public Service Provider• Good understanding of the business• Scale economy

• Competence center• Budget

• Access to new customers