A L F R E D W A S H I N G T O NAlfred.Washington1@Hotmail.com

(909)275-1708

SUMMARYA professional Loan Administration Manager with a diversified background in compliance and risk management in the financial services industry. Strengths include analytical skills, problem-skills, communication skills, and attention to detail. Successful in ensuring that policies and procedures comply with regulatory and organizational standards. Works well under pressure both independently and as part of a team in a deadline-driven, fast-paced environment. Adapts quickly to changing conditions, while exceeding stakeholder expectations.

Additonal areas of expertise in

Foreclosure, Bankruptcy and REO Risk Assessment (OCC, FNMA, RECOR, ETC.) Quality Assurance and Quality Control Strategic Planning and Auditing Regulatory Compliance Report Writing and Presentation

PROFESSIONAL EXPERIENCE2013-Current Wells Fargo Home Mortgage Santa Ana, CA

Loan Administration Manager Audit Manager for the Bankruptcy/Foreclosure

Document Execution Mitigate civil, financial and reputational risk by

auditing Motion’s for Relief that are filed by outside counsel.

Help create bankruptcy review process by analyzing governmental guidelines and implementing into departmental process.

Ensure compliance with OCC, FNMA, and RECOR through the Exam process while implementing testing and new procedures.

Identify potential issues and resolve by setting up

projects and bringing various business parteners together.

Created various business tools that have reduced errors and increased audit efficiencies by 25% over the course of last year.

Increased team’s audit percentage to an average of 95% with a target goal of 85%.

Train, coach and facilitate learning workshops and instructional classes.

2007-2012 Wells Fargo Home Mortgage Santa Ana, Ca

REO Loan Administration Manager Managed Real Estate Owned properties to re-market

for investors. Increased audit results by creating macro which

increased production by 30% over the course of an year.

Ensured compliance with Federal, State, and local guidelines.

Assigned a network of Real Estate Agents and Appraisers to evaluate properties to determine value for potential listings.

Developed written procedures and worked through implemention.

Monitored premarketing, evictions, asset management, and closing functions.

Provided training, coaching, and facilitation of procedures.

Worked with investor approval authorites to list and sell properties.

2006-2007 Wells Fargo Home Mortgage San Bernardino, Ca

Accelerated Management Supervisor Experienced management by rotating to various

internal departments for quarterly rotations while being assigned supervisory functions.

Review and recommend work flow procedures to

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make daily operations more efficient. Manage personnel related activities including

recruitment, counseling, and development. Worked and assigned project management

opportunities. Distribute and monitor work assignments and

establish deadlines. Required to provide quanitative results by

recommending solutions or integrating new business practices in each rotation.

2003-2006 Wells Fargo Home Mortgage San Bernardino, CaCustomer Service (Team lead)

Provided customer resolution to questions and complexed issues on mortgages ranging from orgination to payoff.

Able to identify and understand customers situations to determine the best value added products or services.

Part of escalated resolution team that handled the most complexed issues.

EDUCATION1993-1998 Oakwood College Huntsville, Alabama

Major Business Administration/Minor Communication 4 years of courses completed

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