alex frankel: living the brand
Post on 18-Oct-2014
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DESCRIPTION
Alex Frankel, author of Punching In: The Unauthorized Adventures of a Front Line Employee, presents some of the lessons he learned from his time working at several top brands including Starbucks, Apple, and Enterprise Rent-a-car.TRANSCRIPT
PowerPoint Presentation
UPSEconomy of motion+Efficiency of delivery+Excellence of service
Other than pens, paper or other supplies, what is the total worth of all the items and money you have taken from employers in the last 3 years?
Other than pens, paper or other supplies, what is the total worth of all the items and money you have taken from employers in the last 3 years?
$0 More than $0, but less than $10 More than $10, but less than $25 More than $25, but less than $100 $100 or more
How often have you gotten into shoving matches or fistfights at work over the last 3 years?
How often have you gotten into shoving matches or fistfights at work over the last 3 years?
NeverOne timeTwo timesThree timesFour times or more
Agree or disagree:
Agree or disagree:
It's fun to go out to events with big crowds. I like to talk a lot. I love to be with people. I chat with people I don't know. I could not deal with difficult people all day.
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What we just did is what we do
The Container Store
People + Passion + Products= Purpose
Leon:$408.95$899.73$3906.50
Alex:$0.00$0.00$0.00
The Apple StoreIntegrated+Interactive+Inspirational
Coffee Master
Be WelcomingBe GenuineBe Knowledgeable Be ConsiderateBe Involved
StarbucksEfficient Workflow+Cultural Training =Good Customer Service
Customer Service CultureScreening+Training +Working