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ALE Application Partner Program Inter-Working Report

Partner: JABRA Application: Headsets & amplifiers for Terminals

Alcatel-Lucent Enterprise Platform: OmniPCX Enterprise™ / OmniPCX Office™ /

Open Touch™

The product and release listed have been tested with the Alcatel-Lucent Enterprise Communication Platform and the release specified hereinafter. The tests concern only the inter-working between the AAPP member’s product and the Alcatel-Lucent Enterprise Communication Platform. The inter-working report is valid until the AAPP member’s product issues a new major release of such product (incorporating new features or functionality), or until ALE issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. ALE MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALE HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE AAPP MEMBER’S PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALE FURTHER SHALL HAVE NO LIABILITY TO AAPP MEMBER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE.

The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by

affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the

property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any

of its affiliates assumes any responsibility for inaccuracies contained herein. © 2018 ALE International. All rights reserved.

file://frdrtswfsr01p/aapp/Templates/Inter-Working%20Report%20(IWR)/www.al-enterprise.com/en/legal/trademarks-copyright

ALE Application Partner Program – Inter-working report - Edition 7 - page 2/100

Copyright © ALE International 2018

Certification overview

Date of the certification December 2018

ALE International representative AAPP

AAPP member representative Mehmet Celikcan

Alcatel-Lucent Enterprise Communication Platform

OmniPCX Enterprise OmniPCX Office OpenTouch BE/MS

Alcatel-Lucent Enterprise products

ALE Terminals : 80x8/80x9 Premium desk phone 8028s/8068s OmniTouch 8118/8128 OmniTouch 8082 MyIC Phone Smart Deskphone 8088 8028s / 8068s 8018 Desk Phone Omnitouch 8012 IP desk phone 8001 Desktphone OmniTouch 8232/8242 Dect 500

AAPP member products Corded and wireless headsets

Application Category Terminals Headset / amplifier

Author(s): Mehmet Celikcan, Florian Residori Reviewer(s): Rachid Himmi Historic Edition 1: document creation – November 2012 Edition 2: adding new headsets – December 2012 Edition 3: Adding new headsets and new terminals – April 2016 Edition 4: Results from testing USB and BT interoperability towards 8088/8028s and 8068s phones Edition 5 : Results from a larger cross platform test and the newly introduced Jabra Engage series Edition 6: Updated with results from the new Jabra Product – Jabra Engage 50 - September Edition 7 : Updated with results on Evolve 65T as well as USB compatibility with S Series and 8018 phone

Test results

Refer to the section for a summary of the test results.

IWR validity extension None

Passed Refused Postponed

Passed with restrictions



Device Summary



AAPP Member Contact Information

Company name: GN Netcom A/S Address 1: Lautrupbjerg 7 Address 2: City: Ballerup State: N/A Zip: DK-2750 Country: Denmark Country code: DK Phone: +45 70 10 10 62 Fax: Web address: http://www.jabra.com Direct contact information: Technical contact Mehmet Celikcan Title Technical Alliance Manager SA R&D Phone +45 45 75 8552 E-mail [email protected] Address Lautrupbjerg 7 City Ballerup Postal code DK-2750 Country Denmark Marketing contact Anders Terp Title Director Strategic Alliances Phone +45 45 75 83 73 E-mail [email protected] Address Lautrupbjerg 7 City Ballerup Postal code DK-2750 Country Denmark

http://www.jabra.com/mailto:[email protected]:[email protected]



TABLE OF CONTENTS

1 INTRODUCTION .............................................................................................................................................................. 9

2 VALIDITY OF THE INTERWORKING REPORT........................................................................................................ 10

3 LIMITS OF THE TECHNICAL SUPPORT .................................................................................................................. 11

3.1 CASE OF ADDITIONAL THIRD PARTY APPLICATIONS ................................................................................. 11

4 TEST ENVIRONMENT .................................................................................................................................................. 12

4.1 HARDWARE CONFIGURATION ................................................................................................................... 12 4.2 SOFTWARE CONFIGURATION .................................................................................................................... 12

5 SUMMARY OF TEST RESULTS ................................................................................................................................... 13

5.1 WIRELESS HEADSETS ............................................................................................................................... 17 3, 5 MM JACK CONNECTION............................................................................................................................ 17 5.2 USB CONNECTION ON SMART DESKPHONE 8088 ..................................................................................... 17 5.3 BLUETOOTH 1:1 CONNECTION .................................................................................................................. 18

6 RESTRICTIONS ............................................................................................................................................................. 19

6.1 KNOWN RESTRICTIONS ............................................................................................................................ 19 6.1.1 For all deskphones ........................................................................................................................... 19 6.1.2 USB connection on ‘S’ and 8018 with some Jabra headsets ........................................................... 19 6.1.3 For Bluetooth connected headset ..................................................................................................... 19 6.1.4 For DECT Series ............................................................................................................................. 19 6.1.5 For OmniTouch 8232/8242 .............................................................................................................. 19 6.1.6 For OmniTouch 8118/8128 .............................................................................................................. 20 6.1.7 For 8088/Bluetooth .......................................................................................................................... 20 6.1.8 For 8088/USB .................................................................................................................................. 20 6.1.9 For 8028s/8058s/8068s/8078s USB ................................................................................................. 20 6.1.10 For 8028s/8068s Bluetooth ............................................................................................................ 20

6.2 CONTACT CENTER SPECIFICITIES .............................................................................................................. 20

7 TEST RESULTS .............................................................................................................................................................. 21

7.1 GN2100 [OBSOLETE PRODUCT] ............................................................................................................... 22 7.1.1 Summary of problems ...................................................................................................................... 23 7.1.2 Summary of restrictions ................................................................................................................... 23

7.2 JABRA BIZ 2400 MONO ........................................................................................................................... 24 7.2.1 Summary of problems ...................................................................................................................... 25 7.2.2 Summary of restrictions ................................................................................................................... 25

7.3 JABRA BIZ 2400 DUO .............................................................................................................................. 26 7.3.1 Summary of problems ...................................................................................................................... 27 7.3.2 Summary of restrictions ................................................................................................................... 27

7.4 JABRA BIZ 2300 ...................................................................................................................................... 28 7.4.1 Summary of problems ...................................................................................................................... 29 7.4.2 Summary of restrictions ................................................................................................................... 29

7.5 JABRA UC VOICE SERIES (750A/550A/250A/150A) [OBSOLETE PRODUCT] ............................................ 30 7.5.1 Summary of problems ...................................................................................................................... 31 7.5.2 Summary of restrictions ................................................................................................................... 31

7.6 JABRA BIZ 2400 II UC CC ...................................................................................................................... 32 7.6.1 Summary of problems ...................................................................................................................... 33 7.6.2 Summary of restrictions ................................................................................................................... 33

7.7 JABRA BIZ 2400 II BT ............................................................................................................................. 34 7.7.1 Summary of problems ...................................................................................................................... 35 7.7.2 Summary of restrictions ................................................................................................................... 35

7.8 JABRA EVOLVE 40 UC ............................................................................................................................. 36 7.8.1 Summary of problems ...................................................................................................................... 37 7.8.2 Summary of restrictions ................................................................................................................... 37

7.9 JABRA EVOLVE 80 UC ............................................................................................................................. 38 7.9.1 Summary of problems ...................................................................................................................... 39 7.9.2 Summary of restrictions ................................................................................................................... 39



7.10 JABRA EVOLVE 20 & 30 II UC ............................................................................................................... 40 7.10.1 Summary of problems .................................................................................................................... 41 7.10.2 Summary of restrictions ................................................................................................................. 41

7.11 JABRA PRO 920 ..................................................................................................................................... 42 7.11.1 Summary of problems .................................................................................................................... 43 7.11.2 Summary of restrictions ................................................................................................................. 43




7.15 JABRA MOTION OFFICE [OBSOLETE PRODUCT] ..................................................................................... 50 7.15.1 Summary of problems .................................................................................................................... 51 7.15.2 Summary of restrictions ................................................................................................................. 51

7.16 JABRA PRO 9450 ................................................................................................................................... 52 7.16.1 Summary of problems .................................................................................................................... 53 7.16.2 Summary of restrictions ................................................................................................................. 53

7.17 JABRA PRO 9460 MONO ........................................................................................................................ 54 7.17.1 Summary of problems .................................................................................................................... 55 7.17.2 Summary of restrictions ................................................................................................................. 55

7.18 JABRA PRO 9465 DUO ........................................................................................................................... 56 7.18.1 Summary of problems .................................................................................................................... 57 7.18.2 Summary of restrictions ................................................................................................................. 57

7.19 JABRA PRO 9470 ................................................................................................................................... 58 7.19.1 Summary of problems .................................................................................................................... 59 7.19.2 Summary of restrictions ................................................................................................................. 59

7.20 JABRA EVOLVE 65 ................................................................................................................................. 60 7.20.1 Summary of problems .................................................................................................................... 61 7.20.2 Summary of restrictions ................................................................................................................. 61

7.21 JABRA MOTION ...................................................................................................................................... 62 7.21.1 Summary of problems .................................................................................................................... 63 7.21.2 Summary of restrictions ................................................................................................................. 63

7.22 JABRA STEALTH ..................................................................................................................................... 64 7.22.1 Summary of problems .................................................................................................................... 65 7.22.2 Summary of restrictions ................................................................................................................. 65

7.23 JABRA SPEAK 510 .................................................................................................................................. 66 7.23.1 Summary of problems .................................................................................................................... 67 7.23.2 Summary of restrictions ................................................................................................................. 67



7.26 JABRA EVOLVE 75 ................................................................................................................................. 72 7.26.1 Summary of problems .................................................................................................................... 73 7.26.2 Summary of restrictions ................................................................................................................. 73

7.27 JABRA EVOLVE 75E ............................................................................................................................... 74 7.27.1 Summary of problems .................................................................................................................... 75 7.27.2 Summary of restrictions ................................................................................................................. 75

7.28 JABRA ENGAGE 75 ................................................................................................................................. 76 7.28.1 Summary of problems .................................................................................................................... 77 7.28.2 Summary of restrictions ................................................................................................................. 77

7.29 JABRA ENGAGE 50 ................................................................................................................................. 78 7.29.1 Summary of problems .................................................................................................................... 79 7.29.2 Summary of restrictions ................................................................................................................. 79

7.30 JABRA ENGAGE 65 ................................................................................................................................. 80



7.30.1 Summary of problems .................................................................................................................... 81 7.30.2 Summary of restrictions ................................................................................................................. 81

7.31 JABRA EVOLVE 65T ............................................................................................................................... 82 7.31.1 Summary of problems .................................................................................................................... 83 7.31.2 Summary of restrictions ................................................................................................................. 83

8 APPENDIX A - AAPP MEMBER’S SUBJECTIVE MEASUREMENTS .................................................................... 84

9 APPENDIX B – CALL CONTROL TESTS .................................................................................................................... 85

9.1 HEADSET PLUGGING ................................................................................................................................ 85 9.2 BLUETOOTH PAIRING ............................................................................................................................... 87 9.3 INCOMING CALL ...................................................................................................................................... 89 9.4 OUTGOING CALL ..................................................................................................................................... 92

10 APPENDIX C: AAPP MEMBER’S ESCALATION PROCESS .................................................................................. 94

11 APPENDIX D: AAPP PROGRAM ............................................................................................................................... 95

11.1 ALCATEL-LUCENT APPLICATION PARTNER PROGRAM (AAPP) ............................................................. 95 11.2 ENTERPRISE.ALCATEL-LUCENT.COM..................................................................................................... 96

12 APPENDIX E: AAPP ESCALATION PROCESS ........................................................................................................ 97

12.1 INTRODUCTION ...................................................................................................................................... 97 12.2 ESCALATION IN CASE OF A VALID INTER-WORKING REPORT ................................................................. 98 12.3 ESCALATION IN ALL OTHER CASES ......................................................................................................... 99 12.4 TECHNICAL SUPPORT ACCESS .............................................................................................................. 100



1 Introduction This document is the result of the certification tests performed between the AAPP member’s application and Alcatel-Lucent Enterprise’s platform. It certifies proper inter-working with the AAPP member’s application. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, ALE International cannot guarantee accuracy of printed material after the date of certification nor can it accept responsibility for errors or omissions. Updates to this document can be viewed on:

- the Technical Support page of the Enterprise Business Portal (https://businessportal.alcatel-lucent.com) in the Application Partner Interworking Reports corner (restricted to Business Partners)

- The Application Partner portal (https://www.al-enterprise.com/en/partners/aapp) with free access.

https://businessportal.alcatel-lucent.com/https://www.al-enterprise.com/en/partners/aapp



2 Validity of the InterWorking Report This InterWorking report specifies the products and releases which have been certified. This inter-working report is valid unless specified until the AAPP member issues a new major release of such product (incorporating new features or functionalities), or until ALE International issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. A new release is identified as following:

a “Major Release” is any x. enumerated release. Example Product 1.0 is a major product release.

a “Minor Release” is any x.y enumerated release. Example Product 1.1 is a minor product release

The validity of the InterWorking report can be extended to upper major releases, if for example the interface didn’t evolve, or to other products of the same family range. Please refer to the “IWR validity extension” chapter at the beginning of the report.

Note 1: The InterWorking report becomes automatically obsolete when the mentioned product releases are end of life.

Note 2: The renewal of the interoperability test (certification) is under the responsibility of the partner except if the certification fee is included in the program fee (e.g. “Application Partner” membership level) in this case ALE will schedule a new certification every two year



3 Limits of the Technical support

For certified AAPP applications, Technical support will be provided within the scope of the features which have been certified in the Interworking report. The scope is defined by the InterWorking report via the tests cases which have been performed, the conditions and the perimeter of the testing and identified limitations. All those details are documented in the IWR. The Business Partner must verify an InterWorking Report (see above “Validity of the InterWorking Report) is valid and that the deployment follows all recommendations and prerequisites described in the InterWorking Report.

The certification does not verify the functional achievement of the AAPP member’s application as well as it does not cover load capacity checks, race conditions and generally speaking any real customer's site conditions.

Any possible issue will require first to be addressed and analyzed by the AAPP member before being escalated to ALE International. Access to technical support by the Business Partner requires a valid ALE maintenance contract For details on all cases (3

rd party application certified or not, request outside the scope of this IWR,

etc.), please refer to Appendix F “AAPP Escalation Process”.

3.1 Case of additional Third party applications

In case at a customer site an additional third party application NOT provided by ALE International is included in the solution between the certified Alcatel-Lucent Enterprise and AAPP member products such as a Session Border Controller or a firewall for example, ALE International will consider that situation as to that where no IWR exists. ALE International will handle this situation accordingly (for more details, please refer to Appendix F “AAPP Escalation Process”).



4 Test environment

4.1 Hardware configuration Alcatel Communication Platform: Call Server; UA and Z interfaces, LANX16, IPD dect

base station o 8068 Premium Desk phone (IP) (Bluetooth connection available) o 8088 Premium Desk Phone o 8038/8028 Premium Desk phone (IP) o 8039/8029/8019 Premium Desk phone (TDM-UA) o MyIC Phone 8082 (Bluetooth connection available) o Smart Deskphone 8088 (Bluetooth connection available) o 8001 Deskphone o Dect 500 o OmniTouch 8232/8242 o OmniTouch 8118/8128 o 8028s & 8068s o 8018

4.2 Software configuration

Alcatel-Lucent Communication Platform: o OXE R12 o OXO Connect R3 o OpenTouch R2.3



5 Summary of test results Summary of Edition 7 validation [November 2018]

Information on Deskphones under test:

Alcatel-Lucent 8068S: V5.35.10

Alcatel-Lucent 8018: V5.35.10

ALE 8018 ALE 8068S

HS FW EHS via

Link

14201-4

5 EHS

USB EHS via

Link

14201-4

5 EHS

USB BT

USB Direct Connection & EHS via Jabra Link 14201-45

Biz 2300 USB UC 2.6.0 - OK - - -

Biz 2300 USB MS 2.6.0 - - - OK -

Biz 2400 II CC UC 1.8.0 - - - OK -

Biz 2400 II CC MS 1.8.0 - OK - - -

Biz 2400 II BT UC 1.12.0 - NOT

OK1

- - -

Biz 2400 II BT MS 1.12.0 - - NOT OK

1

-

Evolve 20 UC 3.0.0 - OK - -

Evolve 20 MS 3.0.0 - - OK -

Evolve 40 MS 3.10.0 - OK - -

Evolve 40 UC 3.10.0 - - OK -

Pro 930 UC 2.29.0 - OK - - -

Pro 935 1.4.6 - OK2 - - -

Pro 9470 4.7.0 - OK OK - -

Engage 75 1.9.19 - OK OK - -

Engage 65 1.9.19 - - OK OK -

Engage 50 UC 1.22.0 - OK - - -

Engage 50 MS 1.22.0 - - - OK -

Bluetooth 1:1 and Via Link Dongles

Evolve 65 via Link360 2.37.0

2.46.0

(dongl

e)

- NOT

OK1

- NOT

OK1

NOT

OK1

Evolve 75 UC via Link370 2.4.0 - OK2 - OK

2 OK

2

1 Currently this product is NOT supported with the Deskphones under test.

2 Headset Mute commands are not synchronized with the deskphone Microphone condition.



1.21.0

(dongl

e)

Bluetooth 1:1 and Direct connection via USB

SPK510 MS 2.25.0 - NOT

OK1

- NOT

OK1

NOT

OK1

SPK510 UC 2.25.0 - NOT

OK1

- NOT

OK1

NOT

OK1

SPK710 MS 1.28.0 - NOT

OK1

- NOT

OK1

NOT

OK1

SPK710 UC 1.28.0 - NOT

OK1

- NOT

OK1

NOT

OK1

SPK810 MS 1.8.0 - NOT

OK1

- NOT

OK1

OK

SPK810 UC 1.8.0 - NOT

OK1

- NOT

OK1

OK

1 Currently this product is NOT supported with the Deskphones under test.

2 Headset Mute commands are not synchronized with the deskphone Microphone condition.

Additional EHS with the 8029s/8039s phones have been tested using the Jabra Link 14201-45 adapter. SATA plug component of the Link 14201-45 is not compatible on these phones. Answering and termination of calls however is supported using the 4pole jack adapter included in the Link 14201-45 box and setting the Jabra Wireless Base in MSH mode. Ring tone can be supported as well by connecting a magnetic ring sensor/coil (currently not included in Link 14201-45 solution). The Ring sensor is currently included in the Link 14201-35 or the GN 1000 Hook lifter. Summary of Edition 6 validation [September 2018]. Below comes a summary of test results conducted from the latest certification session initiated in Q2 2018 and with the inclusion of Jabra Engage 50. For products not listed in the summary below, please refer to the online compatibility guide at http://www.jabra.com/headsets-and-speakerphones/compatibilityguide

Product Name Variant SW Version Connection Type

Jabra Engage 50 UC

Mono/Stereo 1.21.0 Direct USB connection to the USB port on the deskphones below


Alcatel-Lucent 8068S: V5.30.13

Alcatel-Lucent 8088: R300.03.116.5

Alcatel-Lucent 8018: 5.30.13 Refer to section 6 for overview of known and observed restrictions. Currently there is a known USB compatibility issue between several Jabra devices with the ‘S’ & 8019 phones. Refer to section 6 for a more detailed description. Note: Results of above products can be applied to rest of Jabra Engage series (65, LW, Mono/ Stereo editions)to multiple products which have implementation based on same platform.

http://www.jabra.com/headsets-and-speakerphones/compatibilityguide



Summary of Edition 5 validation. Below comes a summary of test results conducted from the latest certification session initiated in Q1 2018 and with the inclusion of Jabra Engage Series. For products not listed in the summary below, please refer to the online compatibility guide at http://www.jabra.com/headsets-and-speakerphones/compatibilityguide


Jabra Engage 75 LW

Mono/Stereo 1.7.4 Jabra Link 14201-45 EHS adapter USB

Jabra Engage 75 Mono/Stereo 1.7.4 Jabra Link 14201-45 EHS adapater USB


Alcatel-Lucent 8028S/8068S: V5.20.04

Alcatel-Lucent 8088: R300.03.006.5

Alcatel-Lucent 8018: 5.10.10 Refer to section 6 for overview of known and observed restrictions. Currently there is a known USB compatibility issue between several Jabra devices with the ‘S’ & 8019 phones. Refer to section 6 for a more detailed description. Note: Results of above products can be applied to rest of Jabra Engage series (65, LW, Mono/ Stereo editions)to multiple products which have implementation based on same platform. Summary of Edition 4 validation [Obsolete]. Below comes a summary of test results conducted from the latest certification session initiated in Q3 2017. For products not listed in the summary below, please refer to the online compatibility guide at http://www.jabra.com/headsets-and-speakerphones/compatibilityguide


Evolve 40 UC Stereo 3.1.0 Value Pack 2 Quick Fix 1

8028S/8088 via direct USB

Evolve 30 Ⅱ UC mono V2.7.0 8028S/8088 via direct USB

Jabra Pro 930 UC USB V2.23.0 (Value Pack 1) 8028S via direct USB

Speak 510 UC V2.10.0 8068S via BT 8028S/8088 via USB

Speak 710 UC V1.28.0 Service Pack 1 8068S via BT 8028S/8088 via USB

Speak 810 UC V1.3.6 Service Pack 3 8068S via BT 8028S via USB

Evolve 75 UC V1.12.0 8068S via BT

Evolve 65 UC Mono V2.2.1(Value Pack 1,Service Pack 1)

8068S via BT

http://www.jabra.com/headsets-and-speakerphones/compatibilityguidehttp://www.jabra.com/headsets-and-speakerphones/compatibilityguide



Evolve 75e UC V1.0.7 8068S via BT

Jabra Pro 935 UC BT V1.4.6 8028S/8088 via USB

Jabra Pro 9470 V4.3.1 (Value Pack 4) 8028S/8088 via USB

Biz 2300 UC V2.6.0 8028S via USB

Biz 2400 Ⅱ UC BT V1.12.0 8028S/8088 via USB


Alcatel-Lucent 8028S/8068S: V5.10.10 build 1060

Alcatel-Lucent 8088:R200.02.018.2 build 1704 Refer to section 6 for overview of known and observed restrictions. Note: Results of above products can be applied to multiple products which have implementation based on same platform, e.g. Evolve 40 results can be applied to Evolve 80 as well.



Summary of Edition 3 Validation [Obsolete].

5.1 Wireless Headsets Connection through traditional EHS methods such as 14201-09 Jabra adapter.

Note 1: Ring indication in headset/base is not supported, Call control activities from headset are supported.

3, 5 mm Jack connection Headset Alcatel 8001 Alcatel 8088 Alcatel 8242/8232 Jabra Evolve 80 Pass Pass Pass

5.2 USB connection on Smart Deskphone 8088 All headsets will work as an Audio device towards the Smart Deskphone 8088.

Headset Version Outgoing call

audio Incoming call audio

Jabra Biz2400 II CC v1.6.0 Pass Pass

Jabra Biz2400 II BT v1.12.0 Pass Pass

Jabra Pro 935 v1.4.6 Pass Pass

Jabra Biz2300 UC v2.2.0 Pass Pass

Jabra UC Voice 750a UC v1.21.0 Pass Pass

Jabra Evolve 80 UC v2.2.0 Pass Pass

Jabra Evolve 30 UC v2.0.0 Pass Pass

Jabra Evolve 65 w.Link360 Link360 v1.24.0 Evolve 65 v1.57.0

Pass Pass

Jabra Pro 9470 v3.13.2 Pass Pass



5.3 Bluetooth 1:1 connection Direct Bluetooth 1:1 connection is for most cases functional, some items though have been observed which is planned to be fixed around Q2 2016.

Jabra Evolve 65 is not recommended to use with Alcatel 8088 directly 1:1 Bluetooth, due to audio distortion issues. Note 1: There are some instability issues with the connection being dropped on occasions. Solution is to power cycle the headset or shut down bluetooth interface and restart it on the deskphone. Note 2: In an incoming call the 8088 does not display ‘Recovery Call’ and stops ‘ringing’ when the Bluetooth headset is turned off. Note 3: During an active call, if volume is changed from the headset, audio level is in sync but the volume bar on the 8088 is not reflecting the level change. This note applies to all Alcatel Lucent Enterprise phones Note 4: no call control / Need to activate Speaker to have audio on headset with DECT 500



6 Restrictions This section describes the known restrictions for the tested deskphones. These restrictions are related to the phone itself, not to GN Netcom headset usage.

6.1 Known Restrictions

6.1.1 For all deskphones

Answering a second call is not possible from the headset. This second call should be only answered from the hardphone.

There is no mute synchronization between the headset and the hardphone. When a call is muted from headset, it should be unmuted from the headset. When a call is muted from the hardphone, it should be unmuted from the hardphone.

When headset is connected or disconnected, the headset icon is displayed or removed after 10 seconds.

6.1.2 USB connection on ‘S’ and 8018 with some Jabra headsets

As per November 2018 there are some USB compatibility issues with the ‘S’ labelled desk phones as well as the 8018 Alcatel Deskphone. This means USB headset will not work at all. Currently this task is being investigated by the R&D department at Jabra. Jabra devices implicated with this issue is Jabra Speak series, Link 360 USB dongle and the Biz 2400 II UC variants.

6.1.3 For Bluetooth connected headset

Volume modification is synchronized between Alcatel Lucent Enterprise phone and the Bluetooth headset, but the volume bar is not updated on the Alcatel Lucent Enterprise when the volume is modified on the headset.

When the Evolve 65 headset is connected directly with the Bluetooth radio on the deskphone e.g. 8068, user need to perform a long press on the headset in order to retrieve the audio to the headset if the audio e.g. is the conversation audio is in the handset.

6.1.4 For DECT Series

There is no headset icon displayed on the screen when a headset is plugged

Audio level can’t be modified from the headset with a wired headset.

Audio level can’t be modified from the handset with a Bluetooth headset.

Mute can’t be activated from the headset with a wired headset.

When a paired bluetooth headset is started during a call, audio stay established with the handset. The user needs to push the call button on the bluetooth headset.

Call control (answer or disconnect the call) is not supported with a wired headset.

Ringing Tone is not played on the headset, but only played on the phone.

6.1.5 For OmniTouch 8232/8242

Audio level can’t be modified from the headset.

Mute can’t be activated from the headset.

Low noise can be heard in a Jack connected headset on OmniTouch 8242 when the DECT phone is on its charging station reference FW7713. Charging station reference TEN PAO has to be used to avoid this issue.



6.1.6 For OmniTouch 8118/8128

Audio level can’t be modified from the headset.

Mute can’t be activated from the headset.

Call control (answer or disconnect the call) is not supported.

6.1.7 For 8088/Bluetooth

There are some instability issues with the connection being dropped on occasions. Solution is to power cycle the headset or shut down Bluetooth interface and restart it on the deskphone.

In an incoming call the 8088 does not display ‘Recovery Call’ and stops ‘ringing’ when the Bluetooth headset is turned off.

6.1.8 For 8088/USB

Call control (answer or disconnect the call) is not supported.

Audio remain in the deskphone when answered on phone, has to manually transfer to the headset or speakerphone from phone menu.

6.1.9 For 8028s/8058s/8068s/8078s USB

Phone and headset does not support synchronized mute

Refer to table in summary section for a full overview of products not supported.

6.1.10 For 8028s/8068s Bluetooth

There are some Bluetooth pairing problems with the Speak 510/Speak 710, it might appear paired with the phone, but connection is never successfully established.

6.2 Contact center specificities During the tests, Premium deskphones are declared in business or in contact center mode. In both cases, the headsets are connected as explained in the following chapter (in the section: Headset/Phone connectivity). In contact center mode, the following configuration is activated to enable auto answer on CCD calls:

Headset on-screen button is created and activated on the Premium deskphone.

Interphony is activated (it can be activated during the headset button creation).



7 Test results This section is a summary of the main features tested. This is not a complete description of all the tests performed. Please refer to appendix B for the detailed test plan. For products not listed in this section, please refer to the summary section (chapter 5) or the online Jabra compatibility guide.



7.1 GN2100 [Obsolete product]

Name : GN2100

Headset type : Wired Monaural Headband Headset

X Wired Wireless

X Mono Stereo

With base X Without base

Compatible Alcatel-Lucent Enterprise Terminals :

80X8/80X9 PREMIUM DESK PHONE (GN 2100 QD VARIANTS)

80X9S TDM (GN 2100 QD VARIANTS)

MYICPHONE 8082 (GN 2100 QD VARIANTS)

SMART DESKPHONE 8088 &

8088V2 (GN 2100 USB VARIANTS)

OMNITOUCH 8012 IP DESK PHONE (GN 2100 QD VARIANTS)

8001DESKPHONE (GN 2100 QD VARIANTS)

80X8S & 8018 (GN 2100 QD VARIANTS)

DECT 500 (GN 2100 QD VARIANTS)

OMNITOUCH 8232/8242 (GN 2100 QD VARIANTS)


Robust design for exceptional comfort and day-after-day

durability

Wideband sound for natural audio quality and noise

cancelling microphone

Large ear-cushions for extra comfort - delivered with foam

and leatherette ear cushions

Dual ear ideal for a call centre environment.

Headset/Phone connectivity : Premium Deskphone series, Omnitouch 8012 and MYICPhone 8082

Connector CORD QD TO 3.5MM Stereo Part 8735-019

Connection on the headset

GN Jabra Adaptor

Connection on the phone

3.5mm connector

Headset/Phone connectivity : DECT and OmniTouch series 81x8

Connector CORD QD w.PTT TO 2.5MM Stereo Part 8800-00-55


GN Jabra Adaptor


2.5mm connector

Headset/Phone connectivity : Smart Deskphone 8088, 8001 Deskphone and OmniTouch 8232/8242



Connector Link Mobile QD to 3.5MM iphone, Black


GN Jabra Adaptor


GN Jabra Adaptor

Headset/Phone connectivity : Smart Deskphone 8088/ USB

Connector USB Variant


GN Jabra Adaptor


USB

Subjective tests Result

Headset side comprehension of speech Passed

Sound level (after setup, the signal level in the headset is comfortable)

Passed

Distant side comprehension of speech Passed

Noise Cancellation feature via supported headset Passed

Call control Result

Headset pairing Passed

Bluetooth pairing Not Applicable

Call control (On-hook/Off-hook from the headset, Mute) Audio Only

7.1.1 Summary of problems

No problems

7.1.2 Summary of restrictions

No restrictions



7.2 Jabra BIZ 2400 Mono

Name : Jabra BIZ 2400 Mono


X Wired Wireless

X Mono Stereo


Compatible Alcatel-Lucent Enterprise Terminals :







8001 DESKPHONE (GN 2400 QD VARIANTS)

80X8S & 8018 (GN 2100 QD VARIANTS





durability









GN Jabra Adaptor


3.5mm connector




GN Jabra Adaptor


2.5mm connector






GN Jabra Adaptor


GN Jabra Adaptor




GN Jabra Adaptor


USB



Sond level (after setup, the signal level in the headset is comfortable)

Passed



Call control Result





No problems


No restrictions



7.3 Jabra BIZ 2400 Duo

Name : Jabra BIZ 2400 Duo


X Wired Wireless

Mono X Stereo


Compatible Alcatel-Lucent EnterpriseTerminals :








80X8S & 8018 (GN 2400 QD VARIANTS)





durability









GN Jabra Adaptor


3.5mm connector




GN Jabra Adaptor


2.5mm connector






GN Jabra Adaptor


GN Jabra Adaptor




GN Jabra Adaptor


USB




Passed



Call control Result





No problems


No restrictions



7.4 Jabra BIZ 2300

Name : Jabra BIZ 2300 Mono/Duo


X Wired Wireless

X Mono Stereo





80X9S TDM USB CALL CONTROL







80X8S & 8018 USB CALL CONTROL


Be heard – with Jabra BIZ 2300 clear voice transmission

Drown out the noise – with the headset’s advanced

noise-canceling technology

Talk in comfort – with super soft ear cushions and your

choice of headset

Work how you want – Jabra BIZ 2300 Series has over 8

models to suit all office environments

Kevlar cord

360 degree free microphone spinning

Surgical steel




GN Jabra Adaptor


3.5mm connector






GN Jabra Adaptor


2.5mm connector




GN Jabra Adaptor


GN Jabra Adaptor

Headset/Phone connectivity : Smart Deskphone 8088/ 8068s/8028s USB



GN Jabra Adaptor


USB



Sound level (after setup, the signal level in the headset is comfortable)

Passed



Call control Result



Call control (On-hook/Off-hook from the headset, Mute) Passed


No problems


No restrictions



7.5 Jabra UC Voice series (750a/550a/250a/150a) [Obsolete Product]

Name : Jabra UC Voice series (750a/550a/250a/150a)


X Wired Wireless

Mono X Stereo



80X8/80X9 PREMIUM DESK PHONE

MYICPHONE 8082

80X9S TDM NOT TESTED


8088V2

NOT TESTED

OMNITOUCH 8012 IP DESK PHONE

80X8S & 8018 NOT TESTED

8001DESKPHONE

DECT 500

OMNITOUCH 8232/8242

OMNITOUCH 8118/8128

For better concentration, for better conversation




choice of headset

Stay flexible, comes with a control unit that supports

comfortable and easy access to most used functions, such as

volume and mute.

Optimized for Unified Communication.


Connector USB


GN Jabra Adaptor


USB


Connector

NA


NA


NA






Passed



Call control Result





No problems


No restrictions



7.6 Jabra BIZ 2400 II UC CC

Name : Jabra BIZ 2400 II UC CC


X Wired Wireless

Mono X Stereo



80X8/80X9 PREMIUM DESK PHONE (GN 2400 II QD VARIANTS

80X9S TDM (GN 2400 II QD VARIANTS)

MYICPHONE 8082 (GN 2400 II QD VARIANTS)


8088V2 (GN 2400 II USB VARIANTS)

OMNITOUCH 8012 IP DESK PHONE (GN 2400 II QD VARIANTS)

8001DESKPHONE (GN 2400 II QD VARIANTS)

DECT 500 (GN 2400 II QD VARIANTS)


OMNITOUCH 8232/8242 (GN 2400 II QD VARIANTS)

OMNITOUCH 8118/8128 (GN2400 II QD VARIANTS)

The best just got better – Jabra Biz 2400 for the clearest, most

comfortable conversation yet.

Better conversation with noise cancelation and

enhanced speakers in the ear cups, the Jabra Biz 2400 II

USB ensures quick call resolution and better call

experience than ever before.

Better sound with HD Voice and Hi-Fi sound.

Better build for outstanding durability and optimum

positioning.

Better comfort, super soft leatherette ear cushions and

new headband padding for all day comfort.

Info: The Jabra Biz 2400 CC variant is using the same controller

layout/design as the Biz 2300.




GN Jabra Adaptor




3.5mm connector




GN Jabra Adaptor


2.5mm connector




GN Jabra Adaptor


GN Jabra Adaptor

Headset/Phone connectivity : Smart Deskphone 8088/ S Series deskphones USB



GN Jabra Adaptor


USB




Passed



Call control Result





No problems


No restrictions



7.7 Jabra BIZ 2400 II BT

Name : Jabra BIZ 2400 II UC BT


X Wired Wireless

Mono X Stereo



80X8/80X9 PREMIUM DESK PHONE (GN 2400 II QD VARIANTS)

MYICPHONE 8082 (GN 2400 II QD VARIANTS)

80X9S TDM NOT SUPPORTED


8088V2 NOT COMPATIBLE IN USB

CONNECTION AT THE

MOMENT

80X8S & 8018 NOT COMPATIBLE IN USB

CONNECTION AT THE

MOMENT

OMNITOUCH 8012 IP DESK PHONE (GN 2400 II QD VARIANTS)

8001DESKPHONE (GN 2400 II QD VARIANTS)

DECT 500 (GN 2400 II QD VARIANTS)

OMNITOUCH 8232/8242 (GN 2400 II QD VARIANTS)

OMNITOUCH 8118/8128 (GN2400 II QD VARIANTS)

The best just got better – Jabra Biz 2400 for the clearest, most

comfortable conversation yet.

Better conversation with noise cancelation and

enhanced speakers in the ear cups, the Jabra Biz 2400 II

USB ensures quick call resolution and better call

experience than ever before.

Better sound with HD Voice and Hi-Fi sound.

Better build for outstanding durability and optimum

positioning.

Better comfort, super soft leatherette ear cushions and

new headband padding for all day comfort.

Info: The Jabra Biz 2400 CC variant is using the same controller

layout/design as the Biz 2300.






GN Jabra Adaptor


3.5mm connector




GN Jabra Adaptor


2.5mm connector




GN Jabra Adaptor


GN Jabra Adaptor




GN Jabra Adaptor


USB




Passed



Call control Result





No problems


No restrictions



7.8 Jabra Evolve 40 UC

Name : Jabra Evolve 40 UC


X Wired Wireless

Mono X Stereo



80X8/80X9 PREMIUM DESK PHONE NOT SUPPORTED

MYICPHONE 8082 NOT SUPPORTED


8088V2 (3.5MM JACK OR USB)

80X9S TDM (3.5MM JACK)

OMNITOUCH 8012 IP DESK PHONE (3.5MM JACK)

8001DESKPHONE (3.5MM JACK)


DECT 500

OMNITOUCH 8232/8242 (3.5MM JACK)

OMNITOUCH 8118/8128





choice of headset



volume and mute.



Connector USB


GN Jabra Adaptor


USB


Connector

3.5mm JACK


NA




3.5mm JACK




Passed



Call control Result





No problems


No restrictions



7.9 Jabra Evolve 80 UC

Name : Jabra Evolve 80 UC


X Wired Wireless

Mono X Stereo






8088V2 (3.5MM JACK OR USB)


OMNITOUCH 8012 IP DESK PHONE (3.5MM JACK)

8001DESKPHONE (3.5MM JACK)


DECT 500

OMNITOUCH 8232/8242 (3.5MM JACK)

OMNITOUCH 8118/8128





choice of headset



volume and mute.



Connector USB


GN Jabra Adaptor


USB


Connector

3.5mm JACK


NA




3.5mm JACK




Passed



Call control Result





No problems


No restrictions



7.10 Jabra Evolve 20 & 30 II UC

Name : Jabra Evolve 20 & 30 UC


X Wired Wireless

Mono X Stereo



80X8/80X9 PREMIUM DESK PHONE

MYICPHONE 8082


8088V2 (USB)



8001DESKPHONE


DECT 500

OMNITOUCH 8232/8242

OMNITOUCH 8118/8128





choice of headset



volume and mute.


Surgical steel

Headset/Phone connectivity : Smart Deskphone 8088/ S Series Deskphones USB

Connector USB


NA


USB




Passed





Call control Result





No problems


No restrictions



7.11 Jabra PRO 920

Name : Jabra PRO 920

Headset type : Wireless DECT Monaural Headband Headset

Wired X Wireless

X Mono Stereo

X With base Without base


80X8/80X9 PREMIUM DESK PHONE EHS VIA LINK 14201-45

MYICPHONE 8082 ( ) SEE 7.11.2


8088V2 EHS VIA LINK 14201-45

80X9S TDM ANSWER/TERMINATE

CALL VIA LINK 14201-45

(NO RING SIGNAL)


8001DESKPHONE ANSWER/TERMINATE


(NO RING SIGNAL)

80X8S & 8018 EHS VIA LINK 14201-45

DECT 500

OMNITOUCH 8232/8242

OMNITOUCH 8118/8128

The Jabra PRO 920 and Jabra PRO 930 are available in

both mono and duo, all other single and dual

connectivity are available in mono only. With the

Jabra Pro 925 dual connectivity Bluetooth variant,

you can receive and make calls from both your

deskphone and mobile devices. For softphone and

mobile device connectivity use the Jabra PRO 935

Headset/Phone connectivity : Premium Deskphone series

Connector Alcatel MSH Adapter for GO/PRO


phone and AUX connectors


3.5mm and the ring connectors




Passed





Call control Result





See chapter 5


See chapter 5 The headset can answer/terminate a call but the ring alert is not supported with this phone.



7.12 Jabra PRO 925


Headset type : Wireless Bluetooth Monaural Headband Headset

Wired X Wireless

X Mono Stereo



80X8/80X9 PREMIUM DESK PHONE EHS VIA LINK 14201-45

MYICPHONE 8082 ( ) SEE 7.11.2


8088V2 EHS VIA LINK 14201-45



(NO RING SIGNAL)


8001DESKPHONE ANSWER/TERMINATE


(NO RING SIGNAL)

80X8S & 8018 EHS VIA LINK 14201-45

DECT 500

OMNITOUCH 8232/8242

OMNITOUCH 8118/8128














Headset/Phone connectivity : Bluetooth

Connector Bluetooth 1:1


NA


Bluetooth interface






Passed



Call control Result


Bluetooth pairing Passed



See chapter 5


See chapter 5



7.13 Jabra PRO 930



Wired X Wireless

X Mono Stereo






8088V2 VIA USB


OMNITOUCH 8012 IP DESK PHONE NOT SUPPORTED

8001DESKPHONE NOT SUPPORTED


DECT 500 NOT SUPPORTED

OMNITOUCH 8232/8242 NOT SUPPORTED


















Passed



Call control Result





Call control (On-hook/Off-hook from the headset, Mute) Audio Device on 8088 Passed with 8068s /8028s


See chapter 5


See chapter 5



7.14 Jabra PRO 935



Wired X Wireless

X Mono Stereo






8088V2 VIA USB


OMNITOUCH 8012 IP DESK PHONE NOT SUPPORTED

8001DESKPHONE NOT SUPPORTED


DECT 500 NOT SUPPORTED



















NA


Bluetooth interface



Sond level (after setup, the signal level in the headset is Passed



comfortable)



Call control Result



Call control (On-hook/Off-hook from the headset, Mute) Passed on 8028s/8068s Audio only on 8088


See chapter 5


See chapter 5



7.15 Jabra Motion Office [Obsolete Product]

Name : Jabra Motion Office


Wired X Wireless

X Mono Stereo



80X8/80X9 PREMIUM DESK PHONE (EHS LINK 14201-45

ADAPTER)

MYICPHONE 8082 (BLUETOOTH/USB)


8088V2 (BLUETOOTH)



(NO RING SIGNAL)


8001DESKPHONE

80X8S & 8018 (EHS LINK 14201-45

ADAPTER)

DECT 500 (BLUETOOTH)

OMNITOUCH 8232/8242 (BLUETOOTH FOR 8242

ONLY)

OMNITOUCH 8118/8128

One headset for all your phones

Mobile phone connectivity

Transfer calls from your desk phone or VOIP

softphone to your mobile phone

Superior call quality and all-day talk time











NA




Bluetooth interface




Passed



Call control Result





See chapter 5


See chapter 5



7.16 Jabra PRO 9450



Wired X Wireless

X Mono Stereo



80X8/80X9 PREMIUM DESK PHONE (EHS VIA LINK

14201-45)

MYICPHONE 8082 (EHS) SEE 7.15.2


8088V2 VIA LINK 14201-45 OR

DIRECT USB.



(NO RING SIGNAL)



OR EHS VIA LINK 14201-45

8001DESKPHONE

DECT 500

OMNITOUCH 8232/8242

OMNITOUCH 8118/8128

Dual connectivity: desk and softphone Get started in minutes with the Interactive Setup

wizard 4-way call handling: via headset, touch pad, PC Call

Manager or keyboard shortcut








Connector USB


NA


USB






Passed



Call control Result





No problems


See chapter 5



7.17 Jabra PRO 9460 Mono

Name : Jabra PRO 9460 Mono


Wired X Wireless

X Mono Stereo


Compatible Alcatel-Lucent EnterpriseTerminal

ale application partner program inter-working report€¦ · partner: jabra application: headsets &...

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