Alberto Martinez

Martinez7278@Gmail.com

(954) 790-7720

Objective:

Highly experienced business manager eager to contribute my skills and knowledge to a great establishment. Searching to manage a business, office, or salon

where I can use my experience and talents to be part of a growing enterprise; to work for an organization that will appreciat e my vast understanding and

strengths to promote business growth, revenue growth, and increase clientele.

Professional Summary:

A growth-oriented and vastly talented business manager with a strong background in customer service, organization, operations, visual merchandising, and

developing others. Experienced in hiring, training, supervising/coaching, and motivating personnel. Adept at developing and implementing effective policies,

procedures, and marketing strategies to drive business growth. Consistent track record of meeting or exceeding all goals for profitability and revenue. Excellent

at developing and organizing daily, weekly, and monthly business reports in order to set further goals and asses coaching triggers. Thrives in a fast paced

environment and multitasks effectively. Superior reporting and communicational skill; fluent in Spanish.

Experience:

Juicy Couture, Lincoln Road Specialty Store

Supervising Manager: Customer Experience/Operations

September 1st 2013 - June 2014 (JC was purchased and departmentalized, closing all boutique shops by 2014)

Miami, FL

• 3+ Million yearly volume retail location

• Leading district location in client appointment sales and volume for over 6 consecutive months

• Exceeded expectation during all store LP audits as Operations Manager

• Worked with store manager to hire and train seasonal employees during holiday

• Store is consistently listed in the top 5 company wide for best KPIs, specifically: ADT, AUR, UPT

• Generated multiple store contests to trigger certain KPIs forcing accelerated development within sales associates

• Lead multiple store events as Customer Experience manager to further client growth

• Commonly in the weekly top CSM Segment Report

Juicy Couture, Worth Avenue Specialty Store

Supervising Manager: Customer Experience/Operations

November 24th 2012 – August 31st 2013

Palm Beach, FL

• 2+ Million yearly retail location

• Exceeded expectation during all store LP audits as Operations Manager

• Commonly in the weekly top CSM Segment Report

Boca Tanning Club, Wilton Manors

General Manager

September 2009 – January 2013

Wilton Manors, FL

• Doubled the Salon’s Monthly Revenue within the first year as General Manager.

• Top 5 in sales for six consecutive months out of the entire franchise (300 + employees/27 salons).

• Developed in-store, promotional/marketing strategies and tactics to drive revenue growth and maintain customer

longevity.

• Increased our database by an additional 8,000 unique clients within the first year as General Manager.

• Exceeded personal and store sales goals and performance metrics through the implementation of revenue building

strategies

• Consistently ranked Top 5 PCA (per client average) in Franchise.

Skills

Operations Knowledge including:

OSHA, Inventory Control, Organization/Purging of store documents, Scheduling, Visual Merchandising, Loss Prevention, Customer Service, and

Merchant Services.

Customer Experience:

Audit associate and store level client books, Develop weekly/monthly customer appointment spread sheets to compare with business, Client

retention.

Staff Development Experience:

Profound knowledge in Interviewing, Staffing, Coaching, Training, and Developmental Techniques. Creating individual assessments to find areas of

opportunity and promote growth in others.

Software Knowledge:

Microsoft, Microsoft Office (Word, Excel, PowerPoint), Mac OSX

Point of Sale Systems:

Micros, Helios, Sunlync, Wizard

Education

Florida Atlantic University

Associates of Arts Degree; in Business Management and Marketing Pending

Archbishop Edward A. McCarthy High School

High School Diploma

2007 Alumni

GPA: 3.8

References

Erin Des Jardins - Store Manager of Juicy Couture, Lincoln Rd — T: 863-605-1694

Alexis Posada – Store Manager of Juicy Couture, Worth Avenue – T: 561-537-6395

Amanda LeClair - Assistant Store Manager of Juicy Couture, Worth Avenue – T: 786-942-4027

Jen Boronico - President of Boca Tanning Club – T: 954-695-9446