Alberta 2005 Royal Visit Training Handbook May 17, 2005

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Table of Contents This handbook was created for Royal Visit committee members, volunteers and media to: • Provide background information on the event • Who, what, where, when, why • Provide information on general courtesies Introduction Events and Facts

Section One General Courtesies Section Two How to Address a VIP

Section Three Honoured Guests and Biographies Section Four

Venues

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Introduction

As part of Alberta’s centennial celebrations in 2005, Her Majesty Queen Elizabeth II and His Royal Highness The Duke of Edinburgh will visit Alberta from May 23 to 25. Hosts, staff and volunteers for the Royal Visit will act as ambassadors, as guides, and as facilitators. You will ensure that the many officials and dignitaries, guests and media visiting Edmonton and Calgary will leave knowing that they have spent time in remarkable cities, and at a truly great event.

Events There will be several public and private events during the Royal Couple’s visit.

• Centennial celebration at the Commonwealth

Stadium, Edmonton • Duke of Edinburgh’s Award ceremony at City Hall,

Edmonton • Provincial Dinner at the Westin Hotel, Edmonton • Federal Dinner at Northlands Agricom, Edmonton • Provincial Museum visit, Edmonton • City of Edmonton welcome at City Hall, Edmonton • Reception with the Lieutenant Governor,

Government House, Edmonton • Museum of the Regiments visit, Calgary • Provincial Luncheon at the Roundup Centre, Calgary

• Alberta Legislature visit, Edmonton • City of Calgary welcome, Pengrowth Saddledome, Calgary • Duke of Edinburgh tour of oil sands, Fort

McMurray

Facts on Alberta’s Centennial, the Royal Visit, and the Commonwealth • On September 1, 2005, Alberta is celebrating its 100th birthday.

• The countdown to Alberta’s centennial began on September 1, 2004, with many events happening across the province all throughout 2005.

• As part of Alberta’s centennial celebrations in 2005, Queen Elizabeth II and The Duke of Edinburgh will visit Alberta from May 23 to 25.

• The 2005 trip will be Queen Elizabeth II’s 6th visit to Alberta and The Duke of Edinburgh’s 12th visit. • Saskatchewan is also celebrating its centennial in 2005. The Royal Couple will also visit Saskatchewan in May,

prior to coming to Alberta.

• Canada is a member of the Commonwealth, an association of 53 countries. http://www.thecommonwealth.org/Templates/Internal.asp?NodeID=20596 http://www.thecommonwealth.org/Templates/Internal.asp?NodeID=20724

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Section One General Courtesies

Things to Think About

• You may be working with VIPs and dignitaries during the Royal Visit.

• You play a very important and special role in acting as hosts and service providers, and some of you may get to know some very interesting and important people.

• Always be warm and welcoming – reflect the spirit of Alberta and a “friendly” attitude.

• Use your common sense above all else, and be understanding and sensitive of cultural differences.

• Maintain a professional attitude.

• Be flexible, and be prepared to make quick, intelligent decisions (things change rapidly and often without notice).

• Be discreet at all times and respectful of your VIP’s privacy in discussions with family and friends.

• Those with more experience, please help out those with less.

• Be punctual.

General Etiquette As a general rule, try to become familiar with names of VIPs/dignitaries ahead of time and confirm pronunciation and use of titles. Whenever possible, it is always preferable to use people’s official titles. The VIP or dignitary will establish a relationship with the volunteer and will let him/her know how he/she wishes to be addressed. Speak to people – take the lead in conversation and offer a cheerful word of greeting; engage people in conversation. Smile at people, and with people. Service is an Affair of the Heart – pay close attention to VIPs’ preferences and requests. Little things mean a lot – the small things that you do or say will have impact; taking some extra time to help someone will always be remembered. Always follow up on a request – make sure things get done, even if you pass it along to someone else.

Body contact – overall, touching should be avoided. Bear in mind, however, that some cultures are more “physical” than others; this is a cue you should take from your guest. Eye contact/posture – eye contact should normally be maintained. Do not wear sunglasses, and avoid yawning, stretching or anything that might suggest distraction, boredom or disrespect. Do not slouch, stand with your hands in your pockets or jingle change. Stand with your arms to the side or behind your back.

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Greetings and introductions . . .

• Do not use first names. It is preferable to use titles and surnames.

• Do not be afraid to politely ask the person the proper way of addressing him/her or how to correctly pronounce a name.

• Handshakes, in general, are the most common business greeting.

Curtsy/bow

It is up to those meeting The Queen, The Duke of Edinburgh and other members of the Royal Family to choose whether or not they wish to bow/curtsy or simply shake hands.

Description of a bow/curtsy for those who choose to make it: Men: a neck bow – just a little more than a nod of the head; Women: the right foot is placed behind the left heel, and the knees bent slightly.

It is quite in order to shake hands if the opportunity presents itself and a member of the Royal Family offers to do so.

Dress Members of the Royal Family do not wish anyone to be put to unnecessary expense by buying special clothes, hats or gloves. The following points may, however, be of use in answering queries:

a. There is no requirement for hats to be worn, though it is entirely acceptable to do so. Hats are not normally worn at functions after 6:30 p.m.

b. There is no requirement for gloves to be worn. However, if a woman wishes to wear gloves, they need not be white and should not be taken off before the wearer is presented.

c. Where black tie and long evening dress are called for, cocktail dress, national dress and dark lounge suit are also acceptable.

It is not generally known in advance what colour clothes Her Majesty or other female members of the Royal Family will wear at functions.

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Section Two How to Address a VIP Official titles Her Majesty Queen Elizabeth II and His Royal Highness The Duke of Edinburgh There are also no obligatory codes of behavior when meeting The Queen or a member of the Royal Family. Many people wish to observe the traditional forms. For men this is a neck bow (from the head only) whilst women do a small curtsy. Other people prefer simply to shake hands in the usual way. On presentation to The Queen, the correct formal address is ‘Your Majesty’ and subsequently ‘Ma'am’. For male members of the Royal Family the same rules apply, with the title used in the first instance being ‘Your Royal Highness’ and subsequently ‘Sir’. (source: Official website of the British Monarchy http://www.royal.gov.uk/output/page236.asp )

Order of precedence and forms of address for dignitaries

Title/Introductions How to address in conversation Her Majesty Queen Elizabeth II “Your Majesty” first, then “Ma'am” His Royal Highness The Duke of Edinburgh “Your Royal Highness” first, then “Sir” Governor General of Canada For example: Her Excellency the Right Honourable Adrienne Clarkson, Governor General of Canada

“Your Excellency” or “Excellency” first, then “Madam”

Spouse of the Governor General of Canada For example: His Excellency John Ralston Saul

“Your Excellency” or “Excellency” first, then “Sir”

Prime Minister of Canada For example: The Right Honourable Paul Martin, Prime Minister of Canada

“Prime Minister” first, then “Mr. (name)”

Spouse of the Prime Minister of Canada For example: Mrs. Sheila Martin

“Mrs. (name)”

Lieutenant Governor of Alberta For example: His Honour the Honourable Norman Kwong, Lieutenant Governor of Alberta

“Your Honour” first, then “Sir” or “Mr. (name)”

Spouse of the Lieutenant Governor of Alberta For example: Her Honour Mary Kwong

“Your Honour” first, then “Madam” or “Mrs. (name)”

Premier of Alberta For example: The Honourable Ralph Klein, Premier of Alberta

“Premier” first, then “Mr. (name)”

Spouse of the Premier of Alberta For example: Dr. Colleen Klein

“Dr. (name)”

Speaker of the Legislative Assembly of Alberta For example: The Honourable Ken Kowalski, Speaker

“Mr. Speaker” first, then “Mr. (name)”

Members of Executive Council For example: The Honourable Gary Mar, Minister of Community Development

“Minister” first, then “Mr./Mrs./Ms./Miss (name)”

Continued…

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Members of the Legislative Assembly of Alberta For example: Mr. George Rogers, MLA for Leduc-Beaumont-Devon

“Mr./Mrs./Ms./Miss (name)”

Mayors For example: His Worship Stephen Mandel, Mayor of Edmonton Or His Worship Dave Bronconnier, Mayor of Calgary

“Your Worship” first, then “Mayor (name)”

Spouse of mayor For example: Mrs. Lynn Mandel Or Mrs. Cindy Bronconnier

“Mrs. (name)”

Styles of address http://www.pch.gc.ca/progs/cpsc-ccsp/pe/address1_e.cfm Table of precedence for Alberta http://www.gov.ab.ca/home/Index.cfm?Page=444

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Section Three Honoured Guests and Biographies While all visitors and volunteers should be treated as Very Important People (VIPs), it is important to recognize the special contribution that VIPs bring. Without their support, events such as these would not take place. VIPs involved in the Royal Visit include: Her Excellency the Right Honourable Adrienne Clarkson, C.C., C.M.M., C.D., Governor General and Commander-in-Chief of Canada A leading figure in Canada’s cultural life, Mme Clarkson has had a rich and distinguished career in broadcasting, journalism, the arts and public service. The office of the Governor General includes a number of responsibilities which are constitutional and traditional in nature. These responsibilities fall under six major themes: The Crown in Canada, Canadian Sovereignty, Recognition of Excellence, National Identity, National Unity and Moral Leadership. In addition to these responsibilities, the Governor General receives The Queen and other members of the Royal Family on Royal Visits to Canada. (http://www.gg.ca/governor_general/biography_e.asp ) _____________________________________________________________________________________________ The Right Honourable Paul Martin, P.C., B.A., LL.B., Prime Minister of Canada Paul Martin is Canada’s 21st Prime Minister. Mr. Martin is the Member of Parliament for LaSalle-Émard in Montreal, Quebec. He was first elected federally in 1988. From 1991 to 1993, Mr. Martin was associate finance critic and critic for the environment for the Liberal opposition in the House of Commons. In 1993, he played a key role in developing the Liberal platform for the federal election and co-authored Creating Opportunity: The Liberal Plan for Canada, better known as the “Red Book.” Liberals were returned to power in the 1993 vote and Mr. Martin was sworn in as Minister of Finance. He served in that role from November 1993 until June 2002. (http://www.pm.gc.ca/eng/bio.asp?id=38 ) (http://www.parl.gc.ca/information/about/people/key/pm/index.asp?lang=E&param=bi&param2=age ) _____________________________________________________________________________________________ The Honourable Anne McLellan, P.C., Deputy Prime Minister and Minister of Public Safety and Emergency Preparedness Anne McLellan was elected to her fourth term as Member of Parliament for Edmonton Centre on June 28, 2004. First appointed Deputy Prime Minister and Minister of Public Safety and Emergency Preparedness in December 2003, Ms. McLellan was re-appointed to these positions July 20, 2004. In addition to her ministerial duties, Ms. McLellan chairs two Cabinet committees: the Operations Committee and the Security, Public Health and Emergencies Committee. She also sits on the Aboriginal Affairs Committee and, as Deputy Prime Minister, is an ex-officio member of all other Cabinet committees. Previously, Ms. McLellan was Minister of Health (January 2002 - December 2003), Minister of Justice and Attorney General of Canada (June 1997 - January 2002) and Minister of Natural Resources and Federal Interlocutor for Métis and Non-Status Indians (November 1993 - June 1997). (http://www.cbsa-asfc.gc.ca/agency/minister/menu-e.html) _____________________________________________________________________________________________

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His Honour the Honourable Norman L. Kwong, Lieutenant Governor His Honour the Honourable Norman L. Kwong of Calgary was installed as Alberta’s 16th Lieutenant Governor on January 20th, 2005. He is the first person of Chinese heritage to serve as Lieutenant Governor in Alberta. In 1948, at the age of 18, he became the first Chinese Canadian to play in the Canadian Football League (CFL) and the youngest player to win a Grey Cup. By the time of his retirement in 1960, Mr. Kwong held over 30 CFL records. Upon his retirement from the CFL, Mr. Kwong moved to the private sector and spent the next few decades in sales, mainly in commercial real estate. From 1988 to 1991, Mr. Kwong served as president and General Manager of the Calgary Stampeders. He was also co-owner of the National Hockey League’s Calgary Flames from 1980 to 1994, during which time the Flames won the Stanley Cup Championship (1989). He is the only Canadian to have won both the Grey Cup and the Stanley Cup as a player, manager or owner. (http://www.lieutenantgovernor.ab.ca/index_2.cfm?choice=welcome&subchoice=Biography ) _____________________________________________________________________________________________ The Honourable Ralph Klein, Premier of Alberta Ralph Klein was sworn in as Alberta's 12th Premier on December 14, 1992. In November 2004, Mr. Klein secured a fourth mandate from the people of Alberta, winning a 62-seat majority government. As Premier, and now into his fourth term, Mr. Klein has listened to Albertans by revamping and opening up the government's decision-making process, balancing the budget, and eliminating the debt. He continues to listen to Albertans by developing a climate for creating the strongest economy, the lowest taxes, and the highest quality of life in Canada. (http://www.gov.ab.ca/premier/biography.cfm) _____________________________________________________________________________________________ The Honourable Kenneth Kowalski, Speaker of the Legislative Assembly Ken Kowalski was elected to his eigth term as Member of the Legislative Assembly for Barrhead-Morinville-Westlock on November 22, 2004. First elected to the Alberta Legislature in a 1979 by-election, Mr. Kowalski was re-elected in 1982, 1986, 1989, 1993, 1997, 2001 and 2004. In 1997 he was elected Speaker of the Legislative Assembly and in 2001 and 2005 was re-elected by acclamation. Since he was first elected, Mr. Kowalski has held a variety of positions. He was Government House Leader from June 15, 1993 to December 15, 1993. Mr. Kowalski served as Deputy Premier from 1992 to 1994. (http://www.assembly.ab.ca/adr/adr_template.aspx?type=mla_bio&rnumber=46) _____________________________________________________________________________________________ The Members of Parliament (MPs) and Members of the Legislative Assembly (MLAs) are as follows: MPs http://www.parl.gc.ca/information/about/people/house/mpscur.asp?lang=E MLAs http://www.assembly.ab.ca/lao/mla/index.asp

http://www.assembly.ab.ca/adr/adr_template.aspx?type=mla _____________________________________________________________________________________________

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His Worship Stephen Mandel, Mayor of Edmonton Mayor Stephen Mandel, elected Mayor of the City of Edmonton on October 18, 2004, began his career on City Council in 2001 as a Councillor for Ward 1. An astute and accomplished businessman, Mr. Mandel brings 30 years of business and community experience to City Hall. He has been an active member of the Edmonton business community since he first moved to Edmonton in the early 1970s. As president of the privately-held Mandel Group, he has been involved in business development, residential and commercial real estate development, construction, as well as operations of hotels and sports enterprises. (http://www.edmonton.ca/portal/server.pt/gateway/PTARGS_0_2_265_210_0_43/http%3B/CMSServer/COEWeb/city+government/mayor+and+city+council/the+mayor/Mayors+Bio.htm ) _____________________________________________________________________________________________ His Worship Dave Bronconnier, Mayor of Calgary Following a successful career in private industry and nine years as Ward 6 Alderman on Calgary City Council, Dave Bronconnier was elected Calgary’s 35th mayor on October 18, 2004. Mr. Bronconnier has led significant initiatives in municipal infrastructure development, which include a well-received plan for the construction of major traffic interchanges and the extension of Calgary’s light rail transit. This program includes a unique funding program that leverages the city’s borrowing capacity without impacting property tax rates. His commitment to addressing Calgary’s infrastructure funding challenges helped secure an extension to the fuel tax revenue sharing agreement between the City and the province of Alberta. His efforts have earned him recognition as a leading national voice in favor of a more equitable share of federal fuel tax revenues for Canada’s cities. (http://www.calgary.ca/cweb/gateway/gateway.asp?GID=249&CID=200&URL=http%3A%2F%2Fcontent%2Ecalgary%2Eca%2FCCA%2FCity%2BHall%2FMunicipal%2BGovernment%2FOffice%2Bof%2Bthe%2BMayor%2FAbout%2BDave%2BBronconnier%2FAbout%2BDave%2BBronconnier%2B%2Ehtm ) _____________________________________________________________________________________________ Her Worship Melissa Blake, Mayor of the Regional Municipality of Wood Buffalo Mayor Melissa Blake served two terms as Regional Councillor for Ward 1 (Fort McMurray), before being elected Mayor on October 18, 2004. In addition to her regular council duties, she has served on a number of committees, including those related to development, protective services, community services, audit and budget, and the Wood Buffalo Housing and Development Corporation. In her time on the WBHDC, she has seen the completion of a number of initiatives for low income, social and supportive housing, and remains a solid supporter of the future endeavors of that organization. (http://www.woodbuffalo.ab.ca/mayor_council/Mayoral%20profile.htm ) _____________________________________________________________________________________________

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Section Four Venues

Venues

Commonwealth Stadium Commonwealth Stadium seats 55,000 spectators and will be the location of the Royal Couple’s participation in the Centennial celebration’s spectacular kick-off event for the province’s 100th birthday. (Website: http://www.edmonton.ca/portal/server.pt/gateway/PTARGS_0_2_261_208_0_43/http%3B/CMSServer/COEWeb/arts+culture+and+attractions/commonwealth+stadium/ )

Westin Hotel Located in the heart of downtown, just steps away from Edmonton City Hall, Churchill Square, and the river valley, the Westin Hotel will be the location for the Provincial Dinner. (Website: http://www.thewestinedmonton.com/about/overview.html )

Provincial Museum The Provincial Museum of Alberta opened to the public on December 6, 1967 – the result of a partnership between the federal government’s Confederation Memorial Centennial Program and the Government of Alberta. Since opening, the Museum has welcomed over 10 million visitors. (Website: http://www.pma.edmonton.ab.ca/general/histpma.htm )

Government House Government House was the first official residence for Alberta’s Lieutenant Governors. It is located adjacent to the Provincial Museum of Alberta. (Website: http://www.lieutenantgovernor.ab.ca/index_2.cfm?choice=welcome&subchoice=Residence)

Alberta Legislature Alberta’s Legislature Building was built from 1907 to 1912 on a site near the old Fort Edmonton. The fountain in the rotunda was built in 1959 to mark the first official visit of Queen Elizabeth II, Canada’s Queen and Head of the Commonwealth. (Website: http://www.assembly.ab.ca/visitor/facts/LegislatureTourWeb_English.pdf )

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Fort McMurray Oil Sands The Athabasca oil sands are one of the largest oil deposits in the world. Major developers of the oil sands are Syncrude, Suncor and Shell. (Website: http://oilsandsdiscovery.com/oil_sands_story/story.html )

Edmonton City Hall Built in 1992 in Edmonton’s downtown, City Hall boasts an eight-storey high glass pyramid roof, large outdoor reflective pool and a 200 ft. clock tower with a 23-bell carillon. It’s an architecturally award-winning building. (Website: http://www.canadavacationplanner.com/listings/en/1583 )

Museum of the Regiments

The Museum of the Regiments’ mission is “To Preserve artifacts and archival material related to the military history of Canada, with an emphasis on Western Canada; To Remember the sacrifices of Canadians and allies in the defense of our nation and freedom by telling their stories; and To Educate Canadians, with an emphasis on youth, about the impact of military events on the development of Canada and the importance of military security, as a component of national security, in a free and democratic society. The Museum of the Regiments believes its role in the community is twofold: “First and foremost, to serve as an education support facility to the military family and to the formal education system, elementary to post graduate levels; and “Second, to serve as a military heritage and cultural public attraction.” (Website: http://www.museumoftheregiments.ca/main/vi_au.php )

Roundup Centre The Roundup Centre, located in Stampede Park, is Calgary’s largest trade show venue with a total of 389,000 square feet of potential floor space. (Website: http://calgarystampede.com/ )

Pengrowth Saddledome Built in the early 1980s for the 1988 Winter Olympics and the NHL Calgary Flames, the Pengrowth Saddledome seats over 17,000. This will be the location for the grand finale of the Royal Couple’s participation in the Centennial celebrations for the province’s 100th birthday. (Website: http://www.pengrowthsaddledome.com/buildingmain.html )

For more information, contact:

Visual Communications Coordinator (780) 422-2787 [office]

(780) 554-1654 [cell] annie.re@gov.ab.ca

Media Centre Coordinator

(780) 422-2956 [office] (780) 499-8481 [cell]

marjorie.baird@gov.ab.ca

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