aitp st. louis chapter presentation_09-24-2009- preparing for a mobile future

8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future

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Preparing Your Business for aMobile Future… Are you ready?

Presented by:

Enterprise Mobility Solutions, Inc.



Tonight’s Agenda

•Preparing yourbusiness for the Mobile Future.

•The MobileRevolution is alive!

•Is yourbusiness prepared?

•What is aMobility Strategy and why do I need one?

•IncorporatingMobility as you go.

•MobileTechnology for your business can have BIG advantages

•CTIA - VideoCase Study – Safelite Mobile Applications



Business Trends Driving The Market

Globalization

Mobile Society

Virtualization



The Mobile Revolution is alive!

•T

he current growth of Enterprise Mobility Solutions.

•Mobile Technology & Line of Business Applications (Apps)

•The impact any of these can have on your business:

Customers/ Venders, Employees

•Have you looked into your competition lately?

• Has your specific industry began adapting mobile technology?



Wireless Value Drivers

What Businesses Expect from Wireless Wireless Value Drivers

• Workflow enhancers

– Work order management

– Sales order quote / commit

• Knowledge enhancers

– Knowledge base lookup– Mobile inventory

• Transaction enhancers

– Alerting & response

– Print

• Reporting enhancers

– Sales Pipeline

– Executive Dashboard

INCREASE

PRODUCTIVITY

REDUCE COSTS

IMPROVE CUSTOMERSATISFACTION

REDUCE STAFF

INCREASE EMPLOYEE

RETENTION

IMPROVE DATA

QUALITY

CREATE COMPETITIVEDIFFERENTIATION

INCREASE

REVENUE

64%

52%

28%

16%

20%

8%

16%

8%



Is your business prepared for Mobile

Technology?

ow does your business use mobile devices and solutions today?

o you have total awareness of your companies use of mobiletechnologies… Large or Small – Basic or Advanced?

oes your business have a policy in place for mobile devices, plansand deployment etc?

inally, does your company have a clear focus of what Employees orDepartments would hold the greatest benefits?



Setting Mobility Policies & Creating a

Mobility Strategy

• Creating a clear vision/plan for Mobile Technology

• What is a mobility strategy and why do we need one?

• Aligning your mobility strategy with all other corporate goalsand objectives

• Being aware and prepared with a strategy will prove to be

the most valuable tool you/your business has during thenext 12 – 24 months!



ROI Where and how do mobility solutions provide the best ROI

Wireless Workflow Key factors drive a successful wireless workflow

Form Factor Laptop or smart devices

Ecosystem & Developer Approach Develop in-house vs. utilizing third party applications

Device Platform Single platform or multi device platform

Security,

Compliance,and Control

Addressing device and data security and compliance

requirements

Fixed MobileConvergence &

Unified

Communication

Future mobile strategy includes location-based FMC services,PBX integration, and UC

Implementation Considerations



Mobility Promises Significant Financial

Gains

• Industry Specific Business Applications

• Out of the box ROI for many Industries

• Examples of our own experiences/customers

• For those who don’t adopt to this technology it could havedevastating effects



How to start planning…

• Call us

• Do assessments of your internal uses of Mobile Technology

• Company owned and delegated as well as…

• Uses of your employees personal devices

• Assess your Competition – Are they using the technology?

• Determine how prepared your resources are to handleincorporating more Mobile Technology/devices



To Learn more or to receive a free copy of:

“Creating a Mobile Strategy”

Please leave your card/contacts with me.

Thank you,

Enterprise Mobility Solutions!



ADDITIONAL MATERIALS

THE SLIDES THAT FOLLOW ARE REFERENCE SLIDES

ADDITIONAL MATERIALS



Brief History of Mobility in Business

1983

Ameritech began the

first United States

commercial cellular

service in Chicago,AMPS

1985 1990 1995 20052000

1985

ARDIS

IBM Field Service

City of LA Parking

1991

Mobitex 1996

Regional 2G

CDPD

1998

BlackBerry 950 Pager

1st Public Wireless Data Networks

Enabled Key Vertical Apps:

Field Service

Public Safety

Birth of the Killer App -

Wireless Email and

Middleware for Field Service

Apps

1st national high speed wireless

Compelling integrated devices

enabled broad email adoption and

national field service deployments

2002

National 2G Data

GPRS

1XRTT 2003

First Integrated

BlackBerry

2005

3G HSDPA

2004

National 2.5G

EDGE

Global 3G wireless

Broadband enabled devices

enabling broader mobilization of

business applications

2006

1st Global

3G devices

1998

AT&T Wireless

offers the firstnational one-rate

wireless service

price plan, Digital

One Rate

1991 / 1994FCC spectrum

allocation and

auctions for 800 /

1900 band

completedVoice

centric

Data

centric

2008

AT&T launches

BlackBerry Bold

http://www.cingular.com/cell-phone-service/cell-phone-details/?q_list=true&q_phoneName=Samsung+BlackJack&q_sku=sku840008



Mobility Adoption TodayDriving real-time information & location to the edge of the business



Mobility Product Portfolio

Mail &

Messaging

LaptopMobility

Industry

Solutions

SmartDevices

Platform

VoiceServices

WirelessManagement

Tools

DeviceInsurance

Enterprise

Paging

http://www.microsoft.com/windowsmobile/default.mspx



Mobility Beyond Email

CPG – DIRECT STORE DELIVERY

INSURANCE - CLAIMS

HIGH TECH MFG – BREAK/FIX

TRANSPORTATION - AVL

HEALTHCARE – HOME CARE

UTILITIES – FIELD SERVICE

BANKING/INVESTMENTS - CRM

CONSTRUCTION – TIME/JOB/ORDER MGT

PHARMACEUTICALS - SFA

Industry / Process Examples

Email

Beyond

Executive

Ranks

Wireless Access

to Internet,

Intranets,

Portals



Fleet / Asset Management

• GPS-enabled devices to communicate vehicle / assettracking info to an enterprise computer or via a hostedsolution

Location-Based Services (“LBS”)

• Impact individual productivity and operations vianavigation, mapping, tracking and reporting utilizing GPS-

enabled handheld devices

Field Service Automation (“FSA”)

• Extend enterprise data and applications to mobile devicesproviding real-time information to field personnel

Sale Force Automation (“SFA”)

• Extend enterprise data and applications to mobile devicesproviding real-time information to sales personnel

Improving Business Processes



Case Studies

Sales Force Automation

Field Service Automation



Situation

• Capture orders generated during sales calls to

retail customers

• Improve customer service with quick ability todetermine product availability and eliminating theneed for callbacks on orders

Solution

• Wireless solution deployed on BlackBerry devicesallows sales rep to check inventory and place orders

• Application development was low cost and solutionwas easy to deploy

Company Facts

• Leading sporting goods manufacturer

• Over 1,000 employees

• 200 U.S. sales representatives

“Just one order paid for the solution”

Tim Oligmueller SFA Manager, adidas America

adidas America

Value/Benefits

• Inventory checks and order entryat customer location drives sales

• Ability to immediately impactcustomer satisfaction

• Up-to-date information givesmarketing teams and buyers early

look at trends



Situation

• Eliminate paper work order forms & cell phone

dispatch• Improve inventory accuracy

• Capture customer signatures and drastically reducethe time between call complete and invoice

• Gain customer data for analysis and preventativemaintenance

Solution

• Wireless solution deployed on ruggedized WindowsMobile devices

• Field is able to check inventory status and placeorders directly from remote location

Company Facts

• Leading independent Refrigeration & HVACSupermarket Contractor in US

• 400+ technicians

“No paperwork, it’s fantastic.”

Sergio

technician, Source Refrigeration & HVAC, Inc.

Source Refrigeration & HVAC, Inc.

Value/Benefits

• Reduce billing errors

• Workforce management withautomatic time card entry and POtracking

• Real-time work scheduling anddispatch, eliminating paper work

orders



Next Steps

Embrace Mobility

To Learn More

Contact:

Jason Ashton

314-880-7201

aitp st. louis chapter presentation_09-24-2009- preparing for a mobile future

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