airline guide oct 03
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7/18/2019 Airline Guide Oct 03
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Airline Services
7/18/2019 Airline Guide Oct 03
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Contents
p3 Introduction p4 Passenger and Cargo Operations p5 Distribution
p6 Network Planning p7 Alliance and Airline Partnerships
p8 Passenger Services p9 Marketing and Promotion p10 Product Summary
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OAG is the worlds leading source of consolidated flight schedules,
arrivals and departure data. This core data, combined with a wide
range of technical applications, enables us to supply a unique
breadth of products and services to support the many needs of
airlines worldwide whatever their size, business model or location.
Introduction
OAG has served Airlines, Airports, Travellersand the wider Aviation Industry for over 70
years setting the benchmark for the collection
and distribution of the most comprehensive
and accurate flight information.
We bring a combination of schedules expertise,
innovative technology, publishing expertise
and industry knowledge which is unrivalled in
our market. Airlines vary enormously from
major global carriers to regional and commuter
operators. And every Airline has its ownindividual needs and priorities.
This guide outlines the services OAG can
offer to support the different functions and
teams within airlines; Passenger and Cargo
Operations; Distribution; Network Planning;
Alliance and Airline Partnerships; Passenger
Services and Marketing and Promotion.
For more detailed information or to discussyour specific needs and requirements, please
contact us. Our regional office details can be
found on the back cover.
From data supply that enables your
reservations via the world’s GDS to flight
information feeding the latest internet and
mobile innovations; from competitive analysis
to the advertising and promotion of your
service to one of the most lucrative global
travel audiences; from electronic timetablesto the communication of up to the minute
arrival and departure information; OAG
provides valued support to Airlines around
the world.
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Passenger and Cargo Operations
Data Supply
Customised passenger schedules and cargodata feeds can be provided for integrationwith your own internal operational systems orapplications and third party planning systems.We can supply this data in a wide range of formats to enable easy and cost effectiveimplementation.
Consolidated customised data supply reducesthe number of disparate and manual data feedsyou have to handle, saving processing effort andcost whilst improving accuracy and consistencythroughout your operations.
For more information see Product Summary:Passenger Schedules Data; MCT Data;Industry Data; Cargo Data.
Analytical Tools
We can supply raw data feeds which can beused to populate in-house planning systems orprovide a choice of specialist analytical toolsand services.
OAG offers a number of software packageswhich contain current, future and/or historicalflight data. These tools enable airlines to identifyroute and network strategies being used byother airlines or to identify opportunities for futureairline or airport partnerships. We are also ableto complete ad-hoc analytical reports, at yourrequest.
For more information see Product Summary:Max, Max Historical and Max Bureau.
Codeshare
The rapid expansion in the number of airlinecode share agreements has brought its own
specific operational challenges. One example
being over 26% of codeshare flights contain
discrepancies, which are costing airlines
thousands of dollars and confusing passengers.
OAG has a range of tools which can help you
recognise and rectify conflicting information
reducing costs and effort and also maximising
the real benefits of codeshare partnerships.
For more information see Product Summary:
Codeshare.
Cargo Solutions
Cargo operations have become a real asset to
many airlines’ revenue streams. OAG has a
number of solutions designed to provide one-stop
access to real time schedules, shipment
routings, bookings, and other cargo tools that
increase accuracy, productivity and the flexibility
of cargo operations.
For more information see Product Summary:Cargo Solutions.
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OAG offers a range of data and analytical tools that can help support
the needs of both passenger and cargo operations teams.
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Distribution
Schedules and Connections
The GDS play a key role in generating airline
reservations. OAG is the only data supplier to
provide global schedules and MCT (Minimum
Connecting Times) information to the major GDS.
These traditional distribution methods have been
extended by the internet and as such OAG has
expanded its distribution network to support the
web’s leading players in air travel ensuring that
your schedules are available for sale to the widest
audience possible.
OAG is a trusted and respected name that
business travellers around the world count on
as their source for flight information. Our wide
range of internet, CD and print timetables and
itinerary planning tools are used directly by
passengers and their travel arrangers ensuring
your schedules are seen at point of decision
as well as at point of sale.
With airlines looking to promote the most
competitive connections and the continuedgrowth in codeshare agreements, MCTs have
become critical to ensuring passengers get
efficient and secure flight transfers. By supplying
MCT information to OAG, you can be sure that
your most up to date connections are correctly
displayed in the major GDS and reservations
systems worldwide.
For more information see Product Summary:
Publishing Portfolio, Connections and ARCS.
Timetables
OAG can help maximise the distribution of your
flight information though our range of timetables
solutions which ensure your passengers have
access to your airlines schedules whenever they
need it – print timetables, internet timetables
and timetables that are downloadable to a PC
or PDA from your airline’s website.
For more information see Product Summary:
Timetables.
Real Time Flight Information
Even a small deviation to a flight’s schedule
or operating details creates a chain reaction.
A multitude of internal and external parties,
including passengers, need to be advised in
order to maintain operational continuity and
customer satisfaction. OAG Flight Status
facilitates the communication process between
all of these parties by providing a single,
consolidated source of flight status data.
For more information see Product Summary:
Flight Status.
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OAG supplies flight information to the world’s leading Global Distribution
Systems (GDS), e-portals and hosted airline reservations systems. In
addition we have a portfolio of OAG branded travel planning services
which reach a lucrative global audience of frequent travellers.
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Analytical Tools
You can have access to our complete schedules
database of current and future planned flights,
for over 900 airlines, as well as historical data,
through our subscription based CD Rom Max
products. These contain powerful, but simple to
use software which allows an airline to undertake
any regional, route, or airport analysis whenever
it needs to.
Alternatively OAG offers a bespoke data
extract service to match any airline’s specific
requirements. The data extracts can be
extensive and individually customised to be usedin your own planning systems or very focussed
to be used in one-off reports or business cases.
For more information see Product Summary:
Max Bureau, Max and Max Historical.
Connections Analysis
OAG already provides a unique distribution
service for airlines, distributing schedules
information to the world’s major GDS.
By using the Automated Routings Connection
Service (ARCS) OAG can help airlines analyse
and identify the best connection options
providing a simple but highly effective means of
ensuring maximum visibility on the screens of the
GDS. ARCS allows dynamic generation of your
connections within the GDS and in turn increases
the chances of your connections being booked.
For more information see Product Summary:
ARCS.
Network Planning
OAG have years of experience in the compilation and analysis of aviation data and can give an airline’s planning teams accurate
facts and results to make decision making easier and quicker.
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Codeshare
In today’s competitive climate, having effective
codeshare agreements are critical to extendyour airline’s reach and capture incremental
revenue. OAG’s understanding of shared
operations is second to none and we have a
number of services that can help ensure your
passengers receive accurate and consistent
flight information, no matter which partner
airline they choose to fly.
With many codeshare flights showing time or
terminal discrepancies both travellers and your
own staff need to be confident that schedules
are correct.
For more information see Product Summary:
Max, Max Historical, Max Bureau and
Codeshare Services.
Promotion
Whether promoting a worldwide alliance or an
individual route agreement, the brand values of
global partnership or the delay of an individual
flight, OAG can support consistent and effective
communication to your passengers.
The industry wide distribution reach of OAG
and our travel planning products will ensure you
and your partner’s information is accurately
communicated to the widest global audience
possible including travellers, travel arrangers,
travel agents, airports, ground handling and
surface transportation companies.
For more information see Product Summary:
Publishing Portfolio and Flight Status.
Connections Analysis
Having access to the schedules of over 900
airlines OAG can help you identify the best
alliance and codeshare partnerships. OAG Max,
available on CD Rom, will allow you to interrogate
schedules and connections from your own PCand complete ‘what-if’ scenarios to compare
different analysis. Alternatively you could choose
to use the MAX Bureau service for ad-hoc
connections analysis.
Our Automated Routings Connections Service
(ARCS) can create reports which analyse any
connecting point to any connecting point using
any connecting time criteria worldwide.
Dependent on the selection criteria, results can
provide comprehensive or targeted analysis.
For more information see Product Summary:
Max, Max Historical, Max Bureau and ARCS.
*Airline Business – The Airline Industry Guide
2003/04.
There are clearly benefits to cooperative working – there are over 500alliances operating among 150 of the top 200 passenger airlines.* OAG
offers a range of solutions that can help you maximise these benefits.
Alliance and Airline Partnerships
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Real time Flight Information
Real time departure, arrival, gate and baggageclaim details can be provided in XML format foruse in an airline’s own in-house systems as wellas via hosted web pages for display on your
own website, mobile application or intranet.
OAG validates this information against yourplanned schedule for that flight and alsoautomatically identifies any effected codeshareoperations providing extremely accurate, up tothe minute status information.
For more information see Product Summary:Flight Status.
Timetables
OAG can provide a range of timetables toensure your passengers have access to yourflight information whenever they need it – printtimetables, internet timetables and timetablesthat are downloadable to a PC or PDA fromyour own website.
The OAG schedules database is updated everyday of the year and these ongoing schedulechanges can be reflected in your internettimetable which, if required, can be updated daily.
All other timetables can be automaticallyrefreshed or printed at a frequency of yourchoice. The content, look and feel can all becustomised to meet each airline’s own individualrequirements and additional data or contentincorporated where required. On-line Flight
Status and SMS messaging capability can alsobe incorporated into your internet timetableor website.
As well as providing an airline’s own timetable,OAG produces its own on-line, electronic andprint travel planning products, which are usedby travellers around the world. Your airline’sdirect services are included free of charge inthese products.You can use display or contentadvertising to highlight and promote connectingservices and service innovations and so influencethe planning and purchasing process of existingand potential passengers.
Many of OAG’s travel products can be brandedand offered as added value services. OAGexpressis perfect for providing information as a FrequentFlyer benefit or for display and use withinExecutive Lounges.
For more information see Product Summary: Timetables, Connections, Display Advertisingand Publishing Portfolio.
Passenger Services
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Customer Service is a vital part of any airline’s operations. OAG can
provide solutions to support your service offering and increase the
ability of passengers to access information remotely.
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Advertising
There are a number of ways that OAG can
provide targeted, highly effective advertising
OAG has print, on-line and CD Rom products
that reach a global travel community of over
half a million frequent travellers and travelarrangers. Advertising can be targeted to a
specific market segment, by region or travel
profile such as business travellers, travel
arrangers, government and military or the
cargo market.
Display Advertising: Promotion opportunities
are available in our print, CD and on-line
products with links through to your own
website, high profile front cover positions or
full page, half page and banner positions.
Content Advertising: If you wish to promote
key connection points or routes we can
highlight flight connections or incorporate
other promotional messages within our flight
information content.
For more information see Product Summary:
Display Advertising and Connections.
Timetables
We can produce print, on-line, & downloadable
timetables that contain the exact flight
information you want displayed plus any other
information you wish to promote such as
aircraft seating plans, airport maps, informationon frequent flyer lounges, links to partner sites
and accommodation or ground transportation
phone numbers.
OAG internet timetables that can be updated
with the latest flight information daily;
timetables that can be downloaded from your
website to a passenger’s PC or PDA; printed
timetables or timetable content; all can be
produced quickly and easily or made available
for film ready for your own printers.
For more information see Product Summary:
Timetables.
OAG can help get your airline’s message to the right audience
at the right time assisting your marketing and communications
teams efforts.
Marketing and Promotion
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Product Summary
Passenger Schedules Data
Our schedules data containsthe information of over 900network, regional and low-costscheduled airlines. It is themost comprehensive andaccurate, consolidated
database in the world and isupdated over 9 times asecond. Schedules data canbe supplied on a daily, weekly,monthly, dynamic or ad hocbasis. We can incorporateadditional flight informationfrom your own sources, forexample charter flights. Thedata can be customised tomeet your format requirementsor delivered in a number of industry standards including
SSIM, SSM and XML.
Cargo Data
Sourced from OAG’s airlineschedules database, cargodata can be provided forboth dedicated cargoequipment and cargo spaceon passenger aircraft. Cargodata can be supplied on adaily, weekly, monthly, or adhoc basis and content can be
customised by geography,narrow/wide bodied flights,freighter flights or selectedroad feeder services. The datacan be customised anddelivered to meet your ownsystem requirements in bothelectronic or in printed format.
Minimum Connecting Time(MCT) Data
A single, comprehensive,
accurate supply of standardairport MCT information plusthe thousands of exceptionssubmitted by airlines on a dailybasis. MCT data can besupplied on a daily, weekly,monthly, or ad hoc basis. Thedata can be customised anddelivered to meet your ownsystem requirements in bothelectronic or in printed format.
Industry Data
The ability to ‘translate’industry codes is an essentialfunction for airline operations.OAG can supply data feedswhich include airlinedesignators, location/airportidentifiers and daylight savingstime information which providethe ability to code and/or
decode the content of manysystems and applications.Industry data can be suppliedon a daily, weekly, monthly, orad hoc basis. The data canbe customised and deliveredto meet your own systemrequirements in both electronicor in printed format.
OAG’s real time flight statusservice collects and distributesinformation from airlinesrelating to cancellations,delays and terminal, gate andbaggage claim changes. You can choose what data youwish to source by airline or byflight number. The data isdelivered in XML format forin-house systems use or canbe hosted on a web page foruse on your own website or
intranet for access by yourown customer service staff.
Max
Max is an analytical softwaretool containing the schedulesand related flight data of over900 network, regional andlow-cost airlines. It is delivered
in Windows based format,making it easy to use andincludes standard andcustomised reporting functions.It is available in three versions:
Max: 12 month’s futureplanned data; updatedmonthly, bimonthly orquarterly; analysis can besaved, printed or exported;
reports can be produced asgraphs, maps or tables; CDformat.
Max Historical: 12 month’sfuture planned data plus thelast 12 month’s historicaldata; all features of Max plusadditional ‘what-if’ and trendanalysis; CD format.
Max Historical Plus: all features
of Max Historical plus optionto take up to 7 years additionalhistorical data; CD format.
Max Bureau
You specify the question weanswer it for you. The MaxBureau service is provided bya dedicated team offeringindividual customised reports,datasets and analysis. Usingdata from over 900 network,
regional and low-cost airlines,covering 1 year future and upto 10 years historical data,the Max Bureau team providea 24-hour response to anyrequest*. Results are deliveredin a choice of electronic orprinted formats.
*normal working day
ARCS is a simple but highlyeffective means of ensuringmaximum visibility for yourconnections on the screensof major Global DistributionSystems (GDS).
The majority of seats are stillbooked through GDS andover 30% of these includeconnections. ARCS providesan exceptionally cost-effective
marketing tool for the sale of your key connectionopportunities.
Automated RoutingsConnections Service
(ARCS)
Analysis Products& Services
Flight Status
Data Feeds
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Suite of services designedto identify, monitor, advise andfix Codeshare mismatchesbetween partners.
Summary: high level trackingof mismatches, ongoingmonitoring of discrepancylevels.
Analysis: explains all
mismatches establishingcause and corrective actionto be taken.
Alert: immediate e-mailnotification of allchanges/mismatches.
Update: once specificinstructions are agreedbetween partnerships,all identified Codesharediscrepancies can be fixed
using the update facility.
On-line and internet serviceswhich provide customisedreal time routing andshipment planning. Includescomprehensive schedulesand cargo rules information.
The OAG timetable serviceoffers a variety of solutions todeliver your flight informationto existing and potentialpassengers.
All can provide direct andconnecting scheduledinformation for operational andcodeshare flights, customisedcontent, look and feel, achoice of languages and
frequency of update.Print – seasonal, quarterlyor monthly editions designedto your individual requirements;for general or premiumcustomer distribution.
Internet – a range of formatand display options; dailyupdate of flight information;inclusion of flight status
information; customised linksto partner website sites.
PDA & PC Downloadable –downloadable from yourwebsite; available for usewith PC, Palm PDA andPocket PC devices.
PDF – PDF version of printtimetable can be madeavailable for download fromyour website.
Connections
The Connections serviceidentifies all possible flightconnections that could beoperated by your airline. Youcan then choose to promotesome or all of these flightconnections by including them
in your own timetable productsor OAG’s range of travelplanning products, which areused by over half a milliontravellers and travel arrangersworldwide.
Connections are a powerfultool to extend the reachof your airline’s network andenable you to promoteroutes that are of strategicimportance to you.
Display Advertising
The on-line and printadvertising opportunitiesthrough OAG’s travel planningproducts are extremely variedand can reach a globalaudience or targeted regionalor market specific audiences.With the exception of coverand spine advertising, thepromotion and display of yourmessage can be either routeor airport driven allowing youto promote specific flights ordestinations.
On-line – banners and popup windows which includelinks through to your own orpartners’ websites.
CD Rom – banner advertisingor pop up windows.
Print – front and back covers,spine, full and half pagepositions and banneradvertising.
Print:OAG Flight Guides,Worldwide & North Americaneditions: Comprehensiveschedules information used
by professional plannersincluding Travel Managers.
OAG Cargo GuidesWorldwide & North Americaneditions: Comprehensivecargo schedules guidesincorporating dedicatedcargo and cargo carryingpassenger flights.
OAG Executive FlightGuides: Four regional editionsin a paperback style formatused by Travel Arrangers,PA’s and Travellers.
OAGexpress: A growingportfolio of compact regionaltimetables designed for Travellers on the move.
CD Rom:OAG Travel Planner;OAG Flight Planner, Global& North American editions:Itinerary building tools with
on-line access to Flight Statusand OAG club. Used by Travel Planners and complexBusiness Travellers.
OAG CargoDisc Plus: Globaland North American cargoitinerary building tools withon-line access to Flight Statusand OAG club aimed at thefreight forward and logisticscommunity.
On-line:
OAGflights.com: On-lineschedules and connectionswith download and flightstatus functionality used byIndividual Travellers and Travel Planners.
OAG club: Travel supportinformation and serviceswebsite available to all OAGindividual traveller customers.
OAG Publishing Portfolio
Advertising
Timetables
Cargo Solutions
Codeshare
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Contact Details
For further information about any OAG service
please contact our Regional Sales Offices or our
Customer Support Team.
Customer Support
UK Tel (+44) (0) 1582 695080UK Fax (+44) (0) 1582 845665
USA Tel (+1) (630) 515 5305
Toll Free (+1) 888 589 6340
(USA and Canada only)
USA Fax (+1) (630) 515 3399
E-mail [email protected]
Europe, Africa & Middle East
Mario Hardy – Sales Director
Telephone: +44 (0) 1582 695476Fax: +44 (0) 1582 845654
Email: [email protected]
Phil Jones – Advertising Sales Director
Telephone: +44 (0) 1582 695415
Fax: +44 (0) 1582 845619
Email: [email protected]
North America
Joe Laughlin – VP Americas
Telephone: +1 (630) 515 3203
Fax: +1 (630) 515 2023
Email: [email protected]
Kathy M Marr – Senior Publisher
Telephone: +1 (630) 515 3240Fax: +1 (630) 515 3251
Email: [email protected]
Latin America
Flavia Marples – Sales Director
Telephone: +1 (305) 265 2700
Fax: +1 (305) 265 2701
Email: [email protected]
Asia/Pacific Yeo Eng Huat – Sales Director
Telephone: +65 6395 5889
Fax: +65 6293 6966
Email: [email protected]
© OAG Worldwide Limited 2003. All rights reserved.