aircraft modification - enabling airlines to...

FIELD SUPPORT

TECHNICAL SUPPORT

FLIGHT OPERATIONS

AIRCRAFT MODIFICATION

MATERIALS

MAINTENANCE

TRAINING

eSOLUTIONS

SERVICES & SUPPORT

FIELD SUPPORT

TECHNICAL SUPPORT

FLIGHT OPERATIONS


MATERIALS

MAINTENANCE

TRAINING

ESOLUTIONS

SERVICES & SUPPORT

WORLDWIDE EMBRAER LOCATIONSwww.embraercommercialaviation/services&support

Flybe AS United Kingdom

EgyptAir ME Egypt

EAMS United States

TAP ME Brazil

Tianjin China PR

LOT AMSPoland

AAI France & Morocco

OGMA Portugal

Sao Jose dos Campos Brazil

Fort Lauderdale United States

Régional France

Villepint France

Beijing China PR

Singapore

Embraer Authorized Service Centers

Spare Parts And Technical Assistance

NAC South Africa

2012 EMB-S&S Overview Brochure.V10.02.09.12cover.indd 2 2/9/12 3:17 PM

FIELD SUPPORT

When one of our new aircraft rolls o� the line, it’s hard for us to say goodbye. In fact,

we don’t. We owe it to our customers to stay involved. To ease its entry into service.

And to help maximize its reliability and performance in concert with the overall

operation. As the Services and Support group of Embraer Commercial Aviation, we

know and love our airplanes better than anyone. So we’re in the best position to

ensure that they always perform at their best, initially, and over the long term.

Through our eight service areas, we help our customers succeed through greater

e�ciency, lower costs, and higher profitability — all of which enables a more

satisfying experience for their own customers. Our global Service and Support

structure provides a prompt response mechanism for a full range of needs, including:

field and technical support, material and spare parts, flight and maintenance

operations consulting, aircraft upgrades and modifications, comprehensive crew

and personnel training, and technical publications and eSolutions.

But as technical as we are, we’re also very passionate about what we do. So

our capacity to deliver a critical suite of services leads to warm and lasting

relationships with customers worldwide. And to direct participation in their

success. For us, that’s a continuing source of great pride. And joy.

LoveAlways.

love what you fly

To assist with all aspects of

customer operations — including

maintenance, flight operations, and

replacement parts — we have in

place a proven team structure that

facilitates solutions to technical and

operational issues. The result

is what every airline seeks to

achieve: being competitive in the

market, with lowest possible costs,

and high aircraft availability and

dispatch reliability.

Providing conveniently accessible team assistance for all operational and technical issues to maximize customer performance.

FIELD SU

PPORT

2012 EMB-S&S Overview Brochure.V10.02.09.12Inside.indd 1 2/9/12 3:15 PM

FIELD SUPPORT

When one of our new aircraft rolls o� the line, it’s hard for us to say goodbye. In fact,

we don’t. We owe it to our customers to stay involved. To ease its entry into service.

And to help maximize its reliability and performance in concert with the overall

operation. As the Services and Support group of Embraer Commercial Aviation, we

know and love our airplanes better than anyone. So we’re in the best position to

ensure that they always perform at their best, initially, and over the long term.

Through our eight service areas, we help our customers succeed through greater

e�ciency, lower costs, and higher profitability — all of which enables a more

satisfying experience for their own customers. Our global Service and Support

structure provides a prompt response mechanism for a full range of needs, including:

field and technical support, material and spare parts, flight and maintenance

operations consulting, aircraft upgrades and modifications, comprehensive crew

and personnel training, and technical publications and eSolutions.

But as technical as we are, we’re also very passionate about what we do. So

our capacity to deliver a critical suite of services leads to warm and lasting

relationships with customers worldwide. And to direct participation in their

success. For us, that’s a continuing source of great pride. And joy.

LoveAlways.

love what you fly

To assist with all aspects of

customer operations — including

maintenance, flight operations, and

replacement parts — we have in

place a proven team structure that

facilitates solutions to technical and

operational issues. The result

is what every airline seeks to

achieve: being competitive in the

market, with lowest possible costs,

and high aircraft availability and

dispatch reliability.

Providing conveniently accessible team assistance for all operational and technical issues to maximize customer performance.

FIELD SU

PPORT


For great support, we field a great team.

FIELD SUPPORT


For great support, we field a great team.

FIELD SUPPORT


TECHNICAL SUPPORT

Leading the four-position team is a Customer Account Manager (CAM)

responsible for coordinating Embraer’s product and service support

commitments to the customer so as to ensure a smooth introduction of

aircraft into service. Thereafter, the CAM addresses any aircraft-operation

issues on a continuing basis. A Spare Parts Representative (SPR) assists the

customer with the development of a comprehensive Recommended Spare

Parts List (RSPL) and helps ensure that necessary parts and special tooling

are in place and available for scheduled and unscheduled maintenance.

We know the best customer service comes from being there, so another

team member — the Field Technical Representative (FTR) — is stationed

on site at the customer’s main maintenance base for a contracted period

of time during and after the entry into service period. The FTR provides

valuable counsel on engineering and maintenance matters as a liaison with

Embraer. Similarly, a Regional Technical Representative (RTR) handles

routine technical inquiries, and maintenance and engineering issues, all

with the benefit of Embraer’s technical support structure.

Bottom line, our technical knowledge of our own aircraft is unsurpassed. And so is our commitment to our customers in the field.

Recognizing that immediate

resolution of our operators’ technical

issues is a high-stakes endeavour,

we provide 24/7 access to our

Return to Service Team at Embraer

headquarters in São José dos

Campos. The Center is staffed with

engineering and technical experts

who are both qualified and eager to

address any question or problem

when an airline calls for assistance.

A constant state of readiness ensures

the e�cient delivery of authoritative

counsel and information.

Serving technical needs through analytics, engineering expertise, and real-time monitoring of the fleet.

TECH

NICA

L SU

PPORT


TECHNICAL SUPPORT

Leading the four-position team is a Customer Account Manager (CAM)

responsible for coordinating Embraer’s product and service support

commitments to the customer so as to ensure a smooth introduction of

aircraft into service. Thereafter, the CAM addresses any aircraft-operation

issues on a continuing basis. A Spare Parts Representative (SPR) assists the

customer with the development of a comprehensive Recommended Spare

Parts List (RSPL) and helps ensure that necessary parts and special tooling

are in place and available for scheduled and unscheduled maintenance.

We know the best customer service comes from being there, so another

team member — the Field Technical Representative (FTR) — is stationed

on site at the customer’s main maintenance base for a contracted period

of time during and after the entry into service period. The FTR provides

valuable counsel on engineering and maintenance matters as a liaison with

Embraer. Similarly, a Regional Technical Representative (RTR) handles

routine technical inquiries, and maintenance and engineering issues, all

with the benefit of Embraer’s technical support structure.

Bottom line, our technical knowledge of our own aircraft is unsurpassed. And so is our commitment to our customers in the field.

Recognizing that immediate

resolution of our operators’ technical

issues is a high-stakes endeavour,

we provide 24/7 access to our

Return to Service Team at Embraer

headquarters in São José dos

Campos. The Center is staffed with

engineering and technical experts

who are both qualified and eager to

address any question or problem

when an airline calls for assistance.

A constant state of readiness ensures

the e�cient delivery of authoritative

counsel and information.

Serving technical needs through analytics, engineering expertise, and real-time monitoring of the fleet.

TECH

NICA

L SU

PPORT


TECHNICAL SUPPORT

MAIN TEL +55 12 3927.3333EML [email protected]

Whatever the problem, whatever it takes.


TECHNICAL SUPPORT


Whatever the problem, whatever it takes.


FLIGHT OPERATIONS

We know our operators are looking

for solutions that support safe and

optimized operations. Sharing their

mission, we provide resources that

are useful in their daily pursuit of

safety and efficiency.

Supporting the e�ciency and safety of airline operations through tailored solutions, consulting, supervision, and training resources.

Our technical support initiatives also include measures to monitor the

health of the fleet so as to prevent issues that would affect aircraft

availability. Our AHEAD and AHEAD PRO services provide real-time fleet

health information useful in predicting potential failures and events that can

often be addressed through preventive maintenance.

As central repository for all Embraer operators’ reliability data, we can

provide customized Reliability Analysis Reports that are invaluable in

gauging an airline’s operational efficiency. We’re also well qualified to

provide DVDR (Digital Voice Data Recorder) flight data analysis in the wake of

unscheduled maintenance events such as a hard landing or flap overspeed.

Our remote support can be augmented at the customer’s discretion by arranging engineering assistance at the customer’s own location. Either way, if you’re our customer, we’re here for you.

FLIGH

T O

PERATION

S


FLIGHT OPERATIONS

We know our operators are looking

for solutions that support safe and

optimized operations. Sharing their

mission, we provide resources that

are useful in their daily pursuit of

safety and efficiency.

Supporting the e�ciency and safety of airline operations through tailored solutions, consulting, supervision, and training resources.

Our technical support initiatives also include measures to monitor the

health of the fleet so as to prevent issues that would affect aircraft

availability. Our AHEAD and AHEAD PRO services provide real-time fleet

health information useful in predicting potential failures and events that can

often be addressed through preventive maintenance.

As central repository for all Embraer operators’ reliability data, we can

provide customized Reliability Analysis Reports that are invaluable in

gauging an airline’s operational efficiency. We’re also well qualified to

provide DVDR (Digital Voice Data Recorder) flight data analysis in the wake of

unscheduled maintenance events such as a hard landing or flap overspeed.

Our remote support can be augmented at the customer’s discretion by arranging engineering assistance at the customer’s own location. Either way, if you’re our customer, we’re here for you.

FLIGH

T O

PERATION

S


You’ll love how we operate.

FLIGHT OPERATIONS



You’ll love how we operate.

FLIGHT OPERATIONS




AIRC

RAFT

MO

DIFICATIO

N

As the original designer and builder,

we are well-positioned to modify and

enhance our aircraft as customers’

needs evolve and as the competitive

framework dictates. And we do so in

a context of utmost efficiency and

the highest standards of quality.

Our scope of service can include

virtually any modification to the

aircraft, from the aesthetics and

configuration of the cabin to

fundamental aircraft systems.

Providing total execution and coordination of system upgrades for improved fleet performance and cabin modifications for enhanced onboard amenities.

Pilots, flight attendants, flight dispatchers and flight operations engineers

benefit from a complete set of technical information that we have tailored

for their use. We’ve also developed flight operations videos to facilitate

learning and understanding of specific subjects.

Our integrated performance software tools allow an accurate, simple, and

fast way to calculate aircraft performance for takeoff, landing, and

other phases of the flight. We also offer special performance studies

for particular operations, such as load and trim charts, turn analysis,

contingency procedures, and economic cruise speeds. Special courses for

pilots, flight operations engineers, and flight dispatchers are focused on all

the important aspects of performance and weight and balance solutions.

In concert with varying airline requirements, we also o�er pilot leasing

options, en route supervision, and contracts for continuous consulting in

flight operations engineering.

We believe every customer deserves our best, so we take pride in tailoring our services to meet their unique set of needs.



AIRC

RAFT

MO

DIFICATIO

N

As the original designer and builder,

we are well-positioned to modify and

enhance our aircraft as customers’

needs evolve and as the competitive

framework dictates. And we do so in

a context of utmost efficiency and

the highest standards of quality.

Our scope of service can include

virtually any modification to the

aircraft, from the aesthetics and

configuration of the cabin to

fundamental aircraft systems.

Providing total execution and coordination of system upgrades for improved fleet performance and cabin modifications for enhanced onboard amenities.

Pilots, flight attendants, flight dispatchers and flight operations engineers

benefit from a complete set of technical information that we have tailored

for their use. We’ve also developed flight operations videos to facilitate

learning and understanding of specific subjects.

Our integrated performance software tools allow an accurate, simple, and

fast way to calculate aircraft performance for takeoff, landing, and

other phases of the flight. We also offer special performance studies

for particular operations, such as load and trim charts, turn analysis,

contingency procedures, and economic cruise speeds. Special courses for

pilots, flight operations engineers, and flight dispatchers are focused on all

the important aspects of performance and weight and balance solutions.

In concert with varying airline requirements, we also o�er pilot leasing

options, en route supervision, and contracts for continuous consulting in

flight operations engineering.

We believe every customer deserves our best, so we take pride in tailoring our services to meet their unique set of needs.


We make it like new. Again.



We make it like new. Again.



MATERIALS

It’s an oft-used expression, but it’s

true. As an operator, you seek material

support solutions that enable you

to have the “right part, at the right

place, at the right time.” Providing

those solutions is our mission, with an

aim toward reduced investment and

satisfactory confidence levels. The end

result is maximized aircraft availability

and business performance.

Ensuring availability and economy in parts and materials management for both scheduled and unscheduled maintenance.

Cabin Modifications. In tune with the dynamics of our industry, we

understand that refreshing airplane interiors and optimizing in-flight

entertainment and connectivity systems is part of creating a cabin

environment that drives customer loyalty. We provide a full range of

interior modernization solutions — with turnkey installation and integration

— and an emphasis on maximum returns from your investment. Examples

of our most common modifications include passenger seating and re-pitch,

passenger class conversion, class divider installations, interior finishes,

in-flight entertainment system installations and upgrades, and new-

features development.

Aircraft System Modifications. As the Original Equipment Manufacturer

(OEM), we can provide the complete solution for any modification. This includes

all needed interface with approval authorities during the certification process,

associated kits, and updates to relevant technical publications. All Embraer

modifications are incorporated through o�cially recognized Service Bulletins,

which contain the engineering procedure and parts required for implementation.

When it comes to aircraft modification, no matter how far you want to take it, we’re with you all the way.

MATERIA

LS


MATERIALS

It’s an oft-used expression, but it’s

true. As an operator, you seek material

support solutions that enable you

to have the “right part, at the right

place, at the right time.” Providing

those solutions is our mission, with an

aim toward reduced investment and

satisfactory confidence levels. The end

result is maximized aircraft availability

and business performance.

Ensuring availability and economy in parts and materials management for both scheduled and unscheduled maintenance.

Cabin Modifications. In tune with the dynamics of our industry, we

understand that refreshing airplane interiors and optimizing in-flight

entertainment and connectivity systems is part of creating a cabin

environment that drives customer loyalty. We provide a full range of

interior modernization solutions — with turnkey installation and integration

— and an emphasis on maximum returns from your investment. Examples

of our most common modifications include passenger seating and re-pitch,

passenger class conversion, class divider installations, interior finishes,

in-flight entertainment system installations and upgrades, and new-

features development.

Aircraft System Modifications. As the Original Equipment Manufacturer

(OEM), we can provide the complete solution for any modification. This includes

all needed interface with approval authorities during the certification process,

associated kits, and updates to relevant technical publications. All Embraer

modifications are incorporated through o�cially recognized Service Bulletins,

which contain the engineering procedure and parts required for implementation.

When it comes to aircraft modification, no matter how far you want to take it, we’re with you all the way.

MATERIA

LS



We provide e�ective systems for supplying materials as well as attractive

choices for reducing investments through special spare parts programs.

To realize our goal to provide outstanding customer support and prompt,

friendly attention, we sustain a global network of integrated distribution

centers. And our centralized Customer Response Center is accessible on a

24-hour basis. We know that keeping the fleet in the air is crucial to your

success as an operator, and this reality drives our sense of urgency —

particularly for AOG situations in which every minute counts.

As a single point of contact for all material management needs, we go beyond

basic parts fulfillment and simple rental plans to provide innovative programs

such as the following for material planning, logistics, and acquisition:

Fleet-Hour Pool Program — a part exchange and repair management

program involving planned inventories both at Embraer and customer

locations to maximize availability of essential components.

Parts Consignment Program — a program in which a mutually agreed-

upon inventory of expendable parts is stored at the customer’s facility for a

specified period of time. The benefit is immediate availability of expendable

parts on a pay-as-used basis, plus an inventory fee.

Embraer Collaborative Inventory Planning (ECIP) — a sophisticated supply

chain solution in which Embraer proposes and facilitates a minimum and

maximum stock level for each covered component. These levels are based

on the customer’s ongoing inventory data and patterns of operation.Getting it right.



We provide e�ective systems for supplying materials as well as attractive

choices for reducing investments through special spare parts programs.

To realize our goal to provide outstanding customer support and prompt,

friendly attention, we sustain a global network of integrated distribution

centers. And our centralized Customer Response Center is accessible on a

24-hour basis. We know that keeping the fleet in the air is crucial to your

success as an operator, and this reality drives our sense of urgency —

particularly for AOG situations in which every minute counts.

As a single point of contact for all material management needs, we go beyond

basic parts fulfillment and simple rental plans to provide innovative programs

such as the following for material planning, logistics, and acquisition:

Fleet-Hour Pool Program — a part exchange and repair management

program involving planned inventories both at Embraer and customer

locations to maximize availability of essential components.

Parts Consignment Program — a program in which a mutually agreed-

upon inventory of expendable parts is stored at the customer’s facility for a

specified period of time. The benefit is immediate availability of expendable

parts on a pay-as-used basis, plus an inventory fee.

Embraer Collaborative Inventory Planning (ECIP) — a sophisticated supply

chain solution in which Embraer proposes and facilitates a minimum and

maximum stock level for each covered component. These levels are based

on the customer’s ongoing inventory data and patterns of operation.Getting it right.


MAINTENANCE

Whether your requirement includes

full support services or consulting

on an as-needed basis, we are well

qualified to help you achieve optimum

performance, safety, and economy in

your maintenance operation. Reduced

maintenance costs and superior

reliability are our goals from the

early stages of aircraft development

through all phases of service.

Shaping optimized maintenance solutions based on best practices for e ciency, safety, and eectiveness.

Embraer Parts Exchange Program (EPEP) — an agreement in which

Embraer exchanges serviceable parts — typically overhauled or repaired

— for failed parts, and within the shortest possible lead-times.

Customer Stock Optimization — the benchmark of stock level

optimization analysis, in which Embraer supports the operators in the

identification of:

• opportunities to reduce stock levels;

• lack of investments;

• optimum stock levels based on customer operational demands.

Total Support Package — a single, comprehensive and integrated support

solution focusing on material support, maintenance activities, and logistics

and engineering services. Based on a flight-hour concept, the program

minimizes investment in parts inventory and control, AOG situations, risk of

surplus, maintenance costs, and turnaround times.

Regardless of which program seems right for any given customer, the objective is the same: to ensure the availability of all necessary parts and materials economically, and without jeopardizing flight and maintenance schedules.

MA

INTEN

AN

CE


MAINTENANCE

Whether your requirement includes

full support services or consulting

on an as-needed basis, we are well

qualified to help you achieve optimum

performance, safety, and economy in

your maintenance operation. Reduced

maintenance costs and superior

reliability are our goals from the

early stages of aircraft development

through all phases of service.

Shaping optimized maintenance solutions based on best practices for e ciency, safety, and eectiveness.

Embraer Parts Exchange Program (EPEP) — an agreement in which

Embraer exchanges serviceable parts — typically overhauled or repaired

— for failed parts, and within the shortest possible lead-times.

Customer Stock Optimization — the benchmark of stock level

optimization analysis, in which Embraer supports the operators in the

identification of:

• opportunities to reduce stock levels;

• lack of investments;

• optimum stock levels based on customer operational demands.

Total Support Package — a single, comprehensive and integrated support

solution focusing on material support, maintenance activities, and logistics

and engineering services. Based on a flight-hour concept, the program

minimizes investment in parts inventory and control, AOG situations, risk of

surplus, maintenance costs, and turnaround times.

Regardless of which program seems right for any given customer, the objective is the same: to ensure the availability of all necessary parts and materials economically, and without jeopardizing flight and maintenance schedules.

MA

INTEN

AN

CE


Keeping the fleet in flight.

MAINTENANCEMAIN TEL +55 12 3927.7027 EML maintenance.cost@embraer. com.br

MAIN TEL +55 12 3927.8330 EML [email protected]


Keeping the fleet in flight.

MAINTENANCEMAIN TEL +55 12 3927.7027 EML maintenance.cost@embraer. com.br



TRAININGMaintenance services are available through our global network of

authorized Service Centers, assuring that any Airworthiness Authority

requirements are successfully addressed. We also provide extensive direct

support for our operators’ internal maintenance operations, as typified in

the following examples:

Airline Maintenance Program Development — preparation of an airline

maintenance program to be submitted to regulatory authorities, and

authoritative support of the operator during the approval process.

Maintenance Plan Customization — development of a customized

maintenance plan, including cost-benefit analyses, bridging program,

and evaluation of optimum scenarios to fit the operator’s environment.

Maintenance Cost Management Assessment — comprehensive assessment

of an airline’s maintenance costs, including evaluation of management

practices, accountability, maintenance expenses and e�ciency related to

maintenance operations for the customer’s sta�ng levels.

Lean Maintenance Implementation Support — guidance in implementation

of Lean principles in maintenance environments, focusing on identification

and elimination of waste, with emphasis on continuous improvement,

teamwork and employee involvement.

Maintenance Consulting — counsel on an as-needed basis for such

purposes as: maintenance contracts preparation, MRO performance,

maintenance process audits, sta� sizing, maintenance checks planning

and assessments, maintenance evolution and optimization training, data

analysis for plan updates, and ongoing maintenance Issues.

Beginning in advance of the aircraft’s

introduction to the customer’s fleet,

our comprehensive training systems

ensure the initial qualification of

our customer’s pilots, mechanics,

technicians, and cabin crew

personnel. But we don’t stop there;

training continues throughout

various support programs for the

duration of service.

Preparing crew, maintenance technicians, and operations personnel for the highest levels of competence.

TRAIN

ING


TRAININGMaintenance services are available through our global network of

authorized Service Centers, assuring that any Airworthiness Authority

requirements are successfully addressed. We also provide extensive direct

support for our operators’ internal maintenance operations, as typified in

the following examples:

Airline Maintenance Program Development — preparation of an airline

maintenance program to be submitted to regulatory authorities, and

authoritative support of the operator during the approval process.

Maintenance Plan Customization — development of a customized

maintenance plan, including cost-benefit analyses, bridging program,

and evaluation of optimum scenarios to fit the operator’s environment.

Maintenance Cost Management Assessment — comprehensive assessment

of an airline’s maintenance costs, including evaluation of management

practices, accountability, maintenance expenses and e�ciency related to

maintenance operations for the customer’s sta�ng levels.

Lean Maintenance Implementation Support — guidance in implementation

of Lean principles in maintenance environments, focusing on identification

and elimination of waste, with emphasis on continuous improvement,

teamwork and employee involvement.

Maintenance Consulting — counsel on an as-needed basis for such

purposes as: maintenance contracts preparation, MRO performance,

maintenance process audits, sta� sizing, maintenance checks planning

and assessments, maintenance evolution and optimization training, data

analysis for plan updates, and ongoing maintenance Issues.

Beginning in advance of the aircraft’s

introduction to the customer’s fleet,

our comprehensive training systems

ensure the initial qualification of

our customer’s pilots, mechanics,

technicians, and cabin crew

personnel. But we don’t stop there;

training continues throughout

various support programs for the

duration of service.

Preparing crew, maintenance technicians, and operations personnel for the highest levels of competence.

TRAIN

ING


Service with class.

TRAINING

Committed to state-of-the-art training, we teamed up with a worldwide leader

in aviation training — FlightSafety International — as our exclusive provider.

Through FlightSafety, our customers have access to the entire training

suite for our ERJ 145 family, including type-specific programs for pilots,

maintenance technicians, and cabin crew. Together, we have been delivering

these services using sophisticated training devices through a comprehensive

Learning Centers network including U.S. facilities in St. Louis, Houston, and

Dallas as well as in Paris, France.

In 2010, we extended our partnership with FlightSafety to provide our

customers with the largest pilot and cabin crew training infrastructure

for our E-Jets family. The type-specific programs are delivered using a

variety of high-end training devices, including full-flight simulators, cockpit

procedures trainers, and door trainers. These E-Jets training programs are

o�ered through a broader network of learning centers, including facilities in

Amsterdam and Singapore as well as lead centers in St. Louis and Paris.

Focused on providing the best maintenance training in class for our E-Jets

family, Embraer delivers an enhanced type-specific program at our facilities

in São José dos Campos. This program includes computer-based training,

a parts training room, and visits to a prototype aircraft in order to deliver

theoretical and practical knowledge to the trainees.



Service with class.

TRAINING

Committed to state-of-the-art training, we teamed up with a worldwide leader

in aviation training — FlightSafety International — as our exclusive provider.

Through FlightSafety, our customers have access to the entire training

suite for our ERJ 145 family, including type-specific programs for pilots,

maintenance technicians, and cabin crew. Together, we have been delivering

these services using sophisticated training devices through a comprehensive

Learning Centers network including U.S. facilities in St. Louis, Houston, and

Dallas as well as in Paris, France.

In 2010, we extended our partnership with FlightSafety to provide our

customers with the largest pilot and cabin crew training infrastructure

for our E-Jets family. The type-specific programs are delivered using a

variety of high-end training devices, including full-flight simulators, cockpit

procedures trainers, and door trainers. These E-Jets training programs are

o�ered through a broader network of learning centers, including facilities in

Amsterdam and Singapore as well as lead centers in St. Louis and Paris.

Focused on providing the best maintenance training in class for our E-Jets

family, Embraer delivers an enhanced type-specific program at our facilities

in São José dos Campos. This program includes computer-based training,

a parts training room, and visits to a prototype aircraft in order to deliver

theoretical and practical knowledge to the trainees.



eSOLUTIONS

We also o�er various specialized training courses, delivered by our own

engineering department, in order to provide our customers with in-depth

hands-on knowledge. Our specialized training portfolio includes programs for

CMC usage, FHDB analysis, doors rigging, flight controls rigging, and more.

As the Embraer and FlightSafety training team, we engage our highly experienced and qualified instructors, subject matter experts, and engineers to guarantee that our customers’ needs are met. We are driven by our commitment to a smooth entry into service. And to smooth operations for the life of your fleet.

As a company immersed in high

technology, we’re committed to the

merits of web-based “eSolutions”

for our customers. That’s because

they rightfully expect convenience,

economy, and 24-hour access to

support resources. All of our eSolutions

resources are backed by a depth of

technical product knowledge that only

an OEM can provide.

Deploying the Internet as the core communication channel for 24/7 collaboration and information exchange.

eSOLU

TION

S


eSOLUTIONS

We also o�er various specialized training courses, delivered by our own

engineering department, in order to provide our customers with in-depth

hands-on knowledge. Our specialized training portfolio includes programs for

CMC usage, FHDB analysis, doors rigging, flight controls rigging, and more.

As the Embraer and FlightSafety training team, we engage our highly experienced and qualified instructors, subject matter experts, and engineers to guarantee that our customers’ needs are met. We are driven by our commitment to a smooth entry into service. And to smooth operations for the life of your fleet.

As a company immersed in high

technology, we’re committed to the

merits of web-based “eSolutions”

for our customers. That’s because

they rightfully expect convenience,

economy, and 24-hour access to

support resources. All of our eSolutions

resources are backed by a depth of

technical product knowledge that only

an OEM can provide.

Deploying the Internet as the core communication channel for 24/7 collaboration and information exchange.

eSOLU

TION

S


eSOLUTIONS MAIN TEL +55 12 3927.2337 [24/7]EML [email protected]

Our host of web-based o�erings includes:

Technical Publications — searchable online maintenance technical

publications, including subscriptions for automatic updates. Available for

download and as hard copies.

Performance Software — for use by flight operations to calculate airplane

performance and/or for weight and balance.

AHEAD and AHEAD PRO — daily real-time fleet health information useful in

predicting potential failures and events that can often be addressed through

preventive maintenance.

FLD Troubleshooting — an online fault isolation manual to accelerate your

troubleshooting process in the field.

e-Forum — an online forum among Embraer operators to share knowledge

and ideas about our products and services.

Parts E-commerce — access that lets you search out and purchase parts on-line.

E-Pool — allows you to request parts under pool program coverage, track

orders, and manage damaged parts return information.

Order Tracking — allows you to check status of purchase orders, invoices,

back orders, and part number history.

SPEC2000 Integration — allows you to streamline your purchasing process with

the B2B transactions and XML messages (scope of SPEC2000 integration).Informed and in touch, online.


eSOLUTIONS MAIN TEL +55 12 3927.2337 [24/7]EML [email protected]

Our host of web-based o�erings includes:

Technical Publications — searchable online maintenance technical

publications, including subscriptions for automatic updates. Available for

download and as hard copies.

Performance Software — for use by flight operations to calculate airplane

performance and/or for weight and balance.

AHEAD and AHEAD PRO — daily real-time fleet health information useful in

predicting potential failures and events that can often be addressed through

preventive maintenance.

FLD Troubleshooting — an online fault isolation manual to accelerate your

troubleshooting process in the field.

e-Forum — an online forum among Embraer operators to share knowledge

and ideas about our products and services.

Parts E-commerce — access that lets you search out and purchase parts on-line.

E-Pool — allows you to request parts under pool program coverage, track

orders, and manage damaged parts return information.

Order Tracking — allows you to check status of purchase orders, invoices,

back orders, and part number history.

SPEC2000 Integration — allows you to streamline your purchasing process with

the B2B transactions and XML messages (scope of SPEC2000 integration).Informed and in touch, online.


love what you fly MAIN TEL +55 12 3927.8487 / 3556EML [email protected]

Download Center — access to searchable indexes to downloadable videos,

reports, and software.

GSE On-line — access to searchable index to downloadable Ground Support

Equipment drawings.

Our eSolutions have been very well received by our customers and will continue to be even more robust in the future. After all, we remain the most authoritative source of information on our commercial aircraft. And the Internet is always open.


love what you fly MAIN TEL +55 12 3927.8487 / 3556EML [email protected]

Download Center — access to searchable indexes to downloadable videos,

reports, and software.

GSE On-line — access to searchable index to downloadable Ground Support

Equipment drawings.

Our eSolutions have been very well received by our customers and will continue to be even more robust in the future. After all, we remain the most authoritative source of information on our commercial aircraft. And the Internet is always open.


FIELD SUPPORT

TECHNICAL SUPPORT

FLIGHT OPERATIONS


MATERIALS

MAINTENANCE

TRAINING

eSOLUTIONS

SERVICES & SUPPORT

FIELD SUPPORT

TECHNICAL SUPPORT

FLIGHT OPERATIONS


MATERIALS

MAINTENANCE

TRAINING

ESOLUTIONS

SERVICES & SUPPORT

WORLDWIDE EMBRAER LOCATIONSwww.embraercommercialaviation/services&support

Flybe AS United Kingdom

EgyptAir ME Egypt

EAMS United States

TAP ME Brazil

Tianjin China PR

LOT AMSPoland

AAI France & MoroccoMorocco

OGMA Portugal

Sao Jose dos Campos Brazil

Fort Lauderdale United States

Régional France

Villepint France

Beijing China PR

Singapore

AAIAAIAAIAAIFrance &

Embraer Authorized Service Centers

Spare Parts And Technical Assistance

NAC South Africa

2012 EMB-S&S Overview Brochure.V10.02.09.12cover.indd 2 2/9/12 3:17 PM

aircraft modification - enabling airlines to...

Documents