airbus flight seminar – kuala-lumpur 26-27 march 2007 human factors model
TRANSCRIPT
Airbus Flight Seminar – Kuala-Lumpur 26-27 March 2007
Human Factors Model
LMQ Human Factors Model
Human Factors Are:Human Factors Are:
Anything that affects a person’s performance
LMQ 2002
Anything that affects a person’s performance
LMQ 2002
Performance
Human Factors Model
Good
Standard
Poor
Performance
Direct FactorsThe acts or omissions that directly affect performance
Dexterity
Performance
Direct Factors
The acts or omissions that directly affect performance
Decision
Dexterity
Distraction /
ConcentrationDexterity
(Mental or Physical)
Awareness /
Memory
ActionFactors
Poor Performance
Potential Factors
Design
Environmental
Fatigue
Illness
Visual illusions
Memory
Time
Ergonomic
Organizational
Commercial
Automation
Faulty equipment
System failures
Psychological
Negative attitudes
Physiological
Language
Procedures
Alert systems
Emergencies
Relationships
Documentation
Cultural
Stress
Things that have the potential to influence the direct factors
PERFORMANCE
Poor Performance
Potential Factor InteractionInteractivity between Potential Factors will increase influence
PERFORMANCE
Interactivity
Interactivity
Inte
ract
ivity
Interactivity
Managing Factors
PERFORMANCE
Things that manage the effect of the Potential Factors and improve Direct Factors
Managing Factors - Organisational
PERFORMANCE
Performance review
Training
SOPs
Checklists
System review
SMS
Briefings
IT
Tools
Culture change
Motivation
Cognitive
Problem solving
Decision making
Workload management
Planning
Concentration
Monitoring
Problem prevention
Situation awareness
Physio/Technical
Fitness
Knowledge
Technical skills
Managing Factors - Individual
PERFORMANCE
Social / Behavioural
Communication
Teamwork
Leadership
Positive attitudes
Behaviour
Discipline
Stress management
Human Factors Model
PERFORMANCE
Potential Factors
Potential Factors
Managing Factors
Managing Factors
Direct
Factors
Direct
Factors
Airbus Flight Seminar – Kuala-Lumpur 26-27 March 2007
LMQ Human Factors Model
http://www.lmq.co.uk