air technology network

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Air Technology NetworkProgram Management Office

WelcomeWelcome

Lt Col Benjamin B. NelsonDeputy CIO & CTO



• Who are we?• What are ATN, DETN, GETN, & GATES?• Who are our customers?• What are our processes & responsibilities?• How do we know how well we are doing?• What is the ATN Advantage?• Where are we going?• Management Highlights• Challenges & Opportunities

Overview



HQ Air University Education Operations & Communications

• The ATN Program Management Office The ATN Program Management Office is a branch of HQ AU/A3/6, and is a is a branch of HQ AU/A3/6, and is a separate operating location at Wright-separate operating location at Wright-Patterson AFB, OhioPatterson AFB, Ohio

• Our mission isOur mission is to pro-to pro-mote, manage, and mote, manage, and deliver instructional deliver instructional broadcasting for the broadcasting for the Air Force’s distance Air Force’s distance learning programs and learning programs and other DOD users of ITVother DOD users of ITV



HQ Air University OL-AHQ Air University OL-AAir Technology Network PMOAir Technology Network PMO

Personnel Authorized: 5 Civil Service Assigned: 5

DIRECTOR Dr. Philip WestfallGS-1701-14

ASSISTANT DIRECTORCHIEF, INSTRUCTIONAL QUALITYMr. Alex Autry, GS-1701-13

CHIEF, OPERATIONSMr. Joseph Kustra GS-0391-12

BROADCAST EQUIPT OPER Mr. Glenn Kanak WG-3940-10

CHIEF ENGINEERMr. Clay MiddlebrookGS-0391-13

Home of the ATN

Home of theHome of the

Air Technology Network

Home of the ATN

Home of Home of

Medical InteragencySatellite Training

Home of the ATN

Home of theHome of the

Defense Education & Training Network

Home of the ATN

Pioneer & Pioneer & Team Lead of the Team Lead of the Government Education & Training Network



Air Technology Network PMOAir Technology Network PMO

OUR VISION:

To be the most effective and timely means for global distribution of quality video distance learning programs within the DOD




Overview



ATN is USAF DL Satellite Network

What is the Air Technology Network?

ATN is the name of the US Air Force’s ATN is the name of the US Air Force’s satellite network used for . . .satellite network used for . . .

Distance Learning



The Air Force Standard

AFI 36-2201, 2.2.3.3.: HQ AU/A4/6 executive agent for the ATN PMO

AFI 36-2201, 4.3.1.3.: When ITV is used for broadcasts or large-file transfer, ATN PMO procedures are to be followed.



An Air Force Funded Program

ATN is a fully funded program-- Began with FY 06 POM, Program: ALJ-- PDC: AE6WDL-- PEC: 84776-- PEM: AETC/A3R-- ABIDES CCN ID: 6R2P211T



What is ATN?

INTERACTIVE TELEVISION (ITV)– One-way HDTV via satellite – Two-way interaction through audio conferencing– Student polling through mobile media

ITV emulates the classroom at a distance



A Variety of Instructional Methods

High-end graphics & HD video Live, interactive learning exercises Teaching interviews Panel discussions Guest speakersStudent interaction with the experts—

standardized instructionStudent-to-student interaction—

enhanced in a classroom setting through audioconferencing & BYOD polling

And like the in-residence classroom, ITV integrates well with print & online media

Air Technology NetworkAir Technology Network

NOCNOC

ATTV (2)Wright-Pat AFB OH

BRTV BRTV Buckley AFB COBuckley AFB CO

KETVKETVKeesler AFB MSKeesler AFB MS

AUTV AUTV Maxwell AFB ALMaxwell AFB AL

RRTV RRTV Robins AFB GARobins AFB GA

DRTV DRTV Dobbins ARB GADobbins ARB GA

GBS GatewayGBS GatewayNorfolk VANorfolk VA

Terrestrial T-1 connection

Broadcasting Center

Galaxy 25Galaxy 25 2 HD & 5 SD Channels 2 HD & 5 SD Channels

9 Broadcast Centers9 Broadcast Centers

204204 Earth StationsEarth Stations

324 Classrooms324 Classrooms

in CONUS, Europe, in CONUS, Europe,

WestPac, & SWAWestPac, & SWA


Future Gateway Future Gateway to WestPacto WestPac

DISA GCDS to SWADISA GCDS to SWA



GSA Contract with AT&T

Galaxy 25Galaxy 25

General Services Administration

Custom SATCOM Solutions (CS2)Contract No . GS00Q12NRD4007



What are ITV’s major features?

Commercially available technologyCommercially available technology Digital Video Broadcasting compressionDigital Video Broadcasting compression Selectable HD/SD quality, 16x9 aspect ratio Selectable HD/SD quality, 16x9 aspect ratio Contracted network management Contracted network management Conditional access management Conditional access management Contracted maintenanceContracted maintenance




Telstar 6

Galaxy 25



Galaxy 17



Western Europe & SWA

Rebroadcast through DISA’s Global Broadcast Service, Norfolk VA* New GBS Ka-Band platform deployed on 15 Feb 11 *

WGS-3Europe

“DISN cloud”SWA

RAMSTEIN AB DERAMSTEIN AB DE

AVIANO AB ITAVIANO AB IT

RAF MILDENHALL GBRAF MILDENHALL GBSPANGDAHLEM AB DESPANGDAHLEM AB DE

AL DHAFRA AB AEAL DHAFRA AB AE

ALI AL SALEM AB KWALI AL SALEM AB KWKANDAHAR AB AFKANDAHAR AB AF

AL UDEID AB QAAL UDEID AB QA

INCIRLIK AB TR INCIRLIK AB TR

AL MANAMAH BHAL MANAMAH BH



Western PacificWestern Pacific

* Migrating to new GBS platform in 2014 *

ANDERSEN AFB GUANDERSEN AFB GU

MISAWA AB JPMISAWA AB JP

YOKOTA AB JPYOKOTA AB JP

KADENA AB JPKADENA AB JP

OSAN AB KROSAN AB KRKUNSAN AB KRKUNSAN AB KR


Digital Video Satellite NetworkDigital Video Satellite Network

ComponentsComponents

SERVICE PROVIDERSERVICE PROVIDERClassroom Audio

Classroom Audio

Video & Audio

Video & Audio

ITV CLASSROOMITV CLASSROOM

GEO SATELLITEGEO SATELLITE

Video & AudioVideo & Audio

F/O or T-1 LinkF/O or T-1 Link

VideoVideo

AudioAudio

UPLINK HUBUPLINK HUBBROADCAST STUDIOBROADCAST STUDIO

Satellite Studio Equipment

Average installed cost: $150K

HD Camera System Video Switcher

CODEC

Green Screen & LightingDownlink System


http://www.google.com/url?sa=i&rct=j&q=military+medical+broadcast&source=images&cd=&cad=rja&docid=yxt0QX0nlG9XEM&tbnid=bLxMb0mvfSwVUM:&ved=0CAUQjRw&url=http%3A%2F%2Fwww.voanews.com%2Fcontent%2Fus-army-trains-congo-soldiers-106128923%2F156525.html&ei=ZFU-UY30F8ag2gXn_YHICQ&bvm=bv.43287494,d.dmQ&psig=AFQjCNEg3BsrSl3woSJlnCpcC2F8E0j48w&ust=1363125941458342

http://www.amazon.com/Magnavox-ZV427MG9-Recorder-Combo-Up-Conversion/dp/B008Q60VZ4/ref=sr_1_2?s=electronics&ie=UTF8&qid=1363041226&sr=1-2&keywords=dvd+recorder+combo+vcr

Broadcast Center Terrestrial Link

Two for each BC-to-Hub terrestrial linkTwo for each BC-to-Hub terrestrial link Allows for HD 720p up to 4Mbps transmission Allows for HD 720p up to 4Mbps transmission rate rate

Plycom Bridge allows for transmitting to and Plycom Bridge allows for transmitting to and from other VTC systems, Smart Pads & Smart from other VTC systems, Smart Pads & Smart PhonesPhones


HDX 7000-720 HD CODEC

Audioconferencing

DSN, VoIP, PSTNDSN, VoIP, PSTN Operator assisted screening or PIN accessOperator assisted screening or PIN access - Tier 1: Dial-in w/PIN, unattended- Tier 1: Dial-in w/PIN, unattended - Tier 2: Dial-in w/PIN, help desk available- Tier 2: Dial-in w/PIN, help desk available - Tier 3: Auto-dial, help desk monitoring- Tier 3: Auto-dial, help desk monitoring Reservation, Scheduling, and Billing FeaturesReservation, Scheduling, and Billing Features

Up to 9,600 portscurrently configured for 453


Broadcast Center Terrestrial Link

Links broadcast centers to uplink hub cost Links broadcast centers to uplink hub cost effectively—replaces need for multiple effectively—replaces need for multiple uplinksuplinks

T-1s from BCs allow for up to 1.5 Mbps T-1s from BCs allow for up to 1.5 Mbps transmission ratetransmission rate

T-3 capacity at hub allows for cost-effective T-3 capacity at hub allows for cost-effective wireline service wireline service for video & audio for video & audio conferencing conferencing


GS00T07NSD0008

28

Satellite Down Link Equipment

40” HD Flat Screen TVDVD RecorderCisco D9865D Satellite ReceiverAT Products audio conference unit & mics

Average installed cost: $7,900

Non-penetrating roof-mount


ATN Classroom Layout

Phone Phone jack Coaxial cable Push-to-talk microphone

Flat Screen TV or Projector

ACS

DVR

IRD

C

C


Next Generation: Cisco D9865

• Integrated Receiver Decoder (IRD)--the heart of the satellite broadcast system

• Receives digital television signal and converts it into analog audio and video signals for display on television monitor (16:9 HD & SD 4:3 ratios)

• IP data port (10Mbps) - streams IP video or file transfer to desktop


ATN Audioconferencing SystemATN Audioconferencing System

Simple, push-to-talk, multipoint Simple, push-to-talk, multipoint conferencing conferencing

Single phone lineSingle phone lineFree, open exchangeFree, open exchangeOne mic for every two studentsOne mic for every two students


Harvard ELITEHarvard ELITE AT 2001AT 2001

OCONUS Link through DECC

NOCNOC

Defense Enterprise Computing Centers


Amino A125 IPTV Set Top Box

• IPTV Set Top Box (STB)--the heart of the satellite GBS broadcast system to OCONUS

• Receives IP television signal and converts it into analog audio and video signals for display on television monitor




• ITV/VTC/MM USED IN COMBINATION

• Shared programming—bridging existing networks:

-- Army TNET & Classroom XXI (Navy Learning Network - Discontinued 22 Sep 13)

• Guest speaker not at broadcast facility (used as one-way)

• Student has access only to VTC or MM (used as one-way—quality permitting)

Linking VTC & Mobile Media

Thanks to the VA-DOD Medical Joint Incentive Fund, ATN is now providing ITV service across DOD

and is also known as theDefense Education & Training

Network

http://detn.govdl.org

A DOD alliance . . .


WRNMMC WRNMMC Bethesda MDNPS-TV NPS-TV Shepherdstown WVShepherdstown WV

ATTV (2)Wright-Pat AFB OH

NMCSD San Diego CA

BRTV BRTV Buckley AFB COBuckley AFB CO

DEOMIDEOMIPatrick AFB FLPatrick AFB FL

KETVKETVKeesler AFB MSKeesler AFB MS

TYWN TYWN Tyndall AFB FLTyndall AFB FL

AUTV AUTV Maxwell AFB ALMaxwell AFB AL

RRTV RRTV Robins AFB GARobins AFB GA

AMEDDC&SMETCBAMC

JB San Antonio TX

DRTV DRTV Dobbins ARB GADobbins ARB GA

GBS GatewayGBS GatewayNorfolk VANorfolk VATRADOC BridgeTRADOC Bridge

Ft Eustis VAFt Eustis VA

ANTV ANTV Andrews AFB MDAndrews AFB MD

ANG TECTVANG TECTVMCGHEE TYSON AFB, TNMCGHEE TYSON AFB, TN

4 HD & 5 SD Channels 4 HD & 5 SD Channels

20 Broadcast Centers20 Broadcast Centers

545 Earth Stations545 Earth Stations

822 Classrooms822 Classrooms

131 Bases with IPTV 131 Bases with IPTV

in CONUS, Europe, in CONUS, Europe,

WestPac, & SWAWestPac, & SWA


Broadcasting Center

Galaxy 25Galaxy 25

DHHQ DHHQ Falls Church VA

NMCP Portsmouth VANTTC Los Angeles CA

AFSAM Wright-Pat AFB OH

DISA GCDS to DISA GCDS to DOD DesktopsDOD Desktops

NOCNOC

Future Gateway to WestPacFuture Gateway to WestPac

VHA-EES HubVHA-EES HubSt Louis MOSt Louis MO

ATN, the father of . . .

Currently the only interagency distance learning network

A network of Government ITV networksA network of Government ITV networks Under a single GSA Contract ProviderUnder a single GSA Contract Provider Shared facilities & programsShared facilities & programs ATN PMO is Team Lead: http://getn.govdl.orgATN PMO is Team Lead: http://getn.govdl.org

GETNGovernment Education & Training NetworkGovernment Education & Training Network



General Services Administration

Custom SATCOM Solutions (CS2)Contract No . GS00Q12NRD4007

How GETN got its start

In 1992, AFIT had a vision to create a Government-wide collaborative network so we could: Eliminate stove-pipe networks Share resources Share programming

The vision was realized through a cooperative effort between Air Force, AT&T, GSA, & DISA . . .

FAAOklahoma City OK

USAFWright-Patterson AFB OH


Broadcasting Center

GETN

ANGMcGhee Tyson ANGB TN

DOJColumbia SC

Galaxy 25Galaxy 25

4 Uplinks shared by 4 Uplinks shared by

10 agencies reaching 10 agencies reaching over 1,300 locationsover 1,300 locations

GETN Satellite Networks


Government Education & Training Network

• Medical TrainingMedical Training• Civil EngineeringCivil Engineering• Homeland DefenseHomeland Defense• Pollution & Hazardous Waste MgtPollution & Hazardous Waste Mgt• Biological TerrorismBiological Terrorism• Fiscal & Contract LawFiscal & Contract Law• Federal Employees Health BenefitsFederal Employees Health Benefits• Multicultural TrainingMulticultural Training

A few example of courses shared by members of GETN . . .

GETN

Government Alliancefor Training &Education by Satellite

GETN members belong to the . . . GETN members belong to the . . .

ATN PMO Team LeadATN PMO Team Leadhttp://gates.govdl.org http://gates.govdl.org

The The Government Alliance for Government Alliance for Training & Education by Training & Education by

SatelliteSatellite is an association of is an association of Federal Government employees Federal Government employees and military personnel who use and military personnel who use satellite technology to deliver satellite technology to deliver education & training for their education & training for their

organizationsorganizations

What is GATES?

What is GATES?

Most satellite distance learning Most satellite distance learning users are on a “network of users are on a “network of

networks” called networks” called the the Government Education & Government Education &

Training Network (GETN), others Training Network (GETN), others are on separate, agency are on separate, agency

networksnetworks

GATES Satellite Networks

USAF USAF

ANG ANG

AFRCAFRC

US ARMYUS ARMY

DEOMI DEOMI

USNUSN

FAA FAA

DOJDOJ

NPS (DOI)NPS (DOI)

SSA SSA

VHAVHA

NASA NASA

BLM (DOI)BLM (DOI)

ARNGARNG

GETN (CS2) GETN (CS2) Other NetworksOther Networks

DETNDETN




Overview



Main PlayersMain Players

• Requesting Organizations• Functional communities, DOD schools, DOD

agencies• Funding Organizations

• DHA, AETC/A3R–AU/A3/6, NPS• Functional communities, DOD schools, DOD

agencies• AFIT Support (CC, SC, FS, XP) • Collaborative Partners for Satellite Usage

• Users of GETN, bulk-buy of satcom• Interagency programming



What missions do we support?What missions do we support?

• Air University PCE (AFIT & CPD)• Air Force Reserve Command training & education• Air Force Materiel Command training• Air National Guard PME• DOD/VHA Medical PCE & Tng• Defense Equal Opportunity Management Institute• National Park Service• DOD-IRS Volunteer Income Tax Assistance (VITA)

FY13 Student-Hours: AF: 138,538 DOD: 230,386



A Sampling of ATN Courses

• Aerial Port Functions• Joint Inspection Process• Passenger Service Functions• Air Cargo Processing• Aircraft Loading• AF CDC Update• Civil Engineering • Pollution & Hazardous Waste Mgt• Fiscal & Contract Law• Military Instructor Training• AFPC Training Updates• AF Safety Training• Multicultural Training• Base Services Training• Mechanical Systems for

Managers• Principles of Instructional System

Development

•

• Electrical Systems for Managers • Airfield Pavement Construction

Inspection• Environmental Compliance

Assessment• Contracting for Civil Engineering• Pollution Prevention• AF ORM Essentials for Leaders• Project Management• Maintenance Engineering• Hazardous Materials

Management• Communications-Electronics

Career Advancement • Logistics Management• Energy Savings Performance

Contracts

ITV is a medium that meets vast number of learning objectives




Overview



What are our main processes?

• Ensuring ITV courses meet quality standards of DL instruction

• Ensuring standardization, quality, safety, and efficiency in ITV installation & operation

• Providing training on the use of ITV & related media• Coordinating schedule with other users & satellite

service provider • Providing technical support for the ATN sites &

other users DOD-wide• Providing scheduling function for DOD agencies on

DETN• Providing inter-service programming on DETN



ATN Programming Process

Definition Stage

Requirements Call

PMO publishesschedule

Planning Stage

PMO trainsinstructors

Schoolsregister students

PMO scheduleswith provider

Execution Stage

Schools broadcast

from studio

PMO monitorsquality and

tracks usage

PMO establishes video

& audio links




LEAD TEAMLEAD TEAMLEAD TEAMLEAD TEAM

TECH TEAMTECH TEAMTECH TEAMTECH TEAM QUALITY TEAM QUALITY TEAM QUALITY TEAM QUALITY TEAM

ATN Program Management OfficeLeadership & Management

• Director• Asst Director (Chief Inst Qual)

• Chief Engineer• BC Equipt Operator

• Chief Instr Qual• Director

• Chief Operations• BC Equipt Operator

OPS TEAMOPS TEAMOPS TEAMOPS TEAM



What are our roles?

Director:Director: Acts as single POC for all ATN & DETN issuesActs as single POC for all ATN & DETN issues Acts as AFO & ARO for DETNActs as AFO & ARO for DETN Establishes AF policy for use of ATN Establishes AF policy for use of ATN Directs the financial resources for ATNDirects the financial resources for ATN Coordinates billing with AETC/FM, AFNIC, DITCOCoordinates billing with AETC/FM, AFNIC, DITCO Through GATES, cooperates with various federal Through GATES, cooperates with various federal

agencies to interface with other ITV networksagencies to interface with other ITV networks Coordinates with DISA & GSA on contract requirements Coordinates with DISA & GSA on contract requirements Provides training for downlink site monitorsProvides training for downlink site monitors Researches & examines new DL technologyResearches & examines new DL technology








AFRCAFRCBDCT CTR MGR BDCT CTR MGR

& ENGR& ENGR

AFRCAFRCBDCT CTR MGR BDCT CTR MGR

& ENGR& ENGR

AUAUBDCT CTR MGRBDCT CTR MGR

& ENGR& ENGR

AUAUBDCT CTR MGRBDCT CTR MGR

& ENGR& ENGR

OTHER DODOTHER DODBDCT CTR MGRBDCT CTR MGR

& ENGR& ENGR

OTHER DODOTHER DODBDCT CTR MGRBDCT CTR MGR

& ENGR& ENGR

AFITAFITENGINEERENGINEER& OPS MGR& OPS MGR

AFITAFITENGINEERENGINEER& OPS MGR& OPS MGR

OTHER GOVOTHER GOVBDCT CTR MGRBDCT CTR MGR

& ENGR& ENGR

OTHER GOVOTHER GOVBDCT CTR MGRBDCT CTR MGR

& ENGR& ENGR

ANGANGBDCT CTR MGRBDCT CTR MGR

& ENGR& ENGR

ANGANGBDCT CTR MGRBDCT CTR MGR

& ENGR& ENGR



What are our roles?

Chief EngineerChief EngineerEnsures proper design and installation of uplink Ensures proper design and installation of uplink

facilities & Broadcast Centersfacilities & Broadcast CentersManages installation of uplinks and downlinksManages installation of uplinks and downlinksActs as ARO & AFO for DETNActs as ARO & AFO for DETNActs as coordinator for best current practices, ensuring Acts as coordinator for best current practices, ensuring

standardization, quality, safety, and efficiency in ATN standardization, quality, safety, and efficiency in ATN technical operationstechnical operations

Establishes sustainment & upgrade planEstablishes sustainment & upgrade planSubmits purchasing documentsSubmits purchasing documentsResearches & examines new broadcast technologyResearches & examines new broadcast technology



What are our roles?

Broadcast Equipment OperatorBroadcast Equipment OperatorEnsures proper operation of uplink facilityEnsures proper operation of uplink facilitySupports Chief of Operations in daily operationsSupports Chief of Operations in daily operationsOperates video equipmentOperates video equipmentWorks with Chief Engineer to apply best current Works with Chief Engineer to apply best current

practices, standardization, quality, safety, and practices, standardization, quality, safety, and efficiency in ATN technical operationsefficiency in ATN technical operations

Maintains contact with downlinks to monitor statusMaintains contact with downlinks to monitor statusMaintains physical plant Maintains physical plant








AFRCAFRCINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS

AFRCAFRCINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS

AUAUINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS

AUAUINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS

OTHER DODOTHER DODINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS

OTHER DODOTHER DODINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS

AFITAFITINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS

AFITAFITINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS

OTHER GOVOTHER GOVINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS

OTHER GOVOTHER GOVINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS

ANGANGINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS

ANGANGINSTRUCTORSINSTRUCTORS& PGM MGRS& PGM MGRS



What are our roles?

Chief, Instructional QualityChief, Instructional QualityActs as Asst Director—oversees daily operationsActs as Asst Director—oversees daily operationsAdministers the DETN instructional quality programAdministers the DETN instructional quality programProvides training & guidance for the development & Provides training & guidance for the development &

delivery of ITV courses DOD-wide delivery of ITV courses DOD-wide Ensures best practices for train-the-trainer programs for Ensures best practices for train-the-trainer programs for

faculty & trainers using ITVfaculty & trainers using ITVOversees DETN ProgrammingOversees DETN ProgrammingActs as Program Manager for MISTActs as Program Manager for MISTCoordinates ATN use with other services & agenciesCoordinates ATN use with other services & agenciesDevelops required ATN & DETN documentationDevelops required ATN & DETN documentationProvides training for site coordinatorsProvides training for site coordinatorsResearches & examines new DL technologyResearches & examines new DL technology








AFRCAFRCOPS MGR & OPS MGR & SCHEDULERSCHEDULER

AFRCAFRCOPS MGR & OPS MGR & SCHEDULERSCHEDULER

AU AU OPS MGR & OPS MGR & SCHEDULERSCHEDULER

AU AU OPS MGR & OPS MGR & SCHEDULERSCHEDULER

OTHER DODOTHER DODOPS MGR & OPS MGR & SCHEDULERSCHEDULER

OTHER DODOTHER DODOPS MGR & OPS MGR & SCHEDULERSCHEDULER

AFITAFITOPS MGR & OPS MGR & SCHEDULERSCHEDULER

AFITAFITOPS MGR & OPS MGR & SCHEDULERSCHEDULER

OTHER GOVOTHER GOVOPS MGR & OPS MGR & SCHEDULERSCHEDULER

OTHER GOVOTHER GOVOPS MGR & OPS MGR & SCHEDULERSCHEDULER

ANGANGOPS MGR & OPS MGR & SCHEDULERSCHEDULER

ANGANGOPS MGR & OPS MGR & SCHEDULERSCHEDULER



What are our roles?

Chief, OperationsChief, OperationsManages the day-to-day network operationsManages the day-to-day network operationsEstablishes links to all BCs and downlinks for programsEstablishes links to all BCs and downlinks for programsCoordinates DETN schedule & posts on the WebCoordinates DETN schedule & posts on the WebManages the customer course & site registrationManages the customer course & site registrationManages required ATN & DETN documentationManages required ATN & DETN documentationManages on-line resources & communicationManages on-line resources & communicationProvides administrative support for PMOProvides administrative support for PMOPerforms as liaison with local IT & IM support Performs as liaison with local IT & IM support

organizationsorganizationsCompiles metrics for ITV usage and QoSCompiles metrics for ITV usage and QoS Acts as first POC for customer serviceActs as first POC for customer service



What are our roles?

Broadcast Equipment OperatorBroadcast Equipment OperatorEnsures proper operation of uplink facilityEnsures proper operation of uplink facilitySupports Chief of Operations in daily operationsSupports Chief of Operations in daily operationsOperates video equipmentOperates video equipmentWorks with Chief Engineer to apply best current Works with Chief Engineer to apply best current

practices, standardization, quality, safety, and practices, standardization, quality, safety, and efficiency in ATN technical operationsefficiency in ATN technical operations

Maintains contact with downlinks to monitor statusMaintains contact with downlinks to monitor statusMaintains physical plant Maintains physical plant




Overview



ATN Evaluation Methods

• Instructional Effectiveness • Responsibility of schools; some data reported to PMO • Spot-monitoring of broadcasts• Instructor surveys

• Operational Effectiveness and Efficiency• Student throughput (number of students—AF & Interagency)• Number of broadcast hours• Student course completion rates (when available) • Status of facilities (numbers & condition)• Operational cost measurements (ROI)• Quarterly Technical Quality Conferences (feedback from

technicians)

• Customer Satisfaction• Quarterly Instructional Quality Conferences (feedback from

instructors) • Expanding training and quality assurance programs



Metrics

Satellite Broadcast Operations

Objective Description: Effectively and efficiently deliver instructional broadcasting programs for the Air Force, and for other DOD users of Interactive Television.

Measure 1: Cost per student-hour.

Measure Description: Report of annually computed cost efficiency of satellite broadcasting-total costs divided by total student hours per student (school basis, AETC basis, and service or agency basis)

Measure 2: Instructor satisfaction.

Measure Description: Measure of instructor satisfaction of satellite delivery to meet instructional objectives using a Likert scale.

Measure 3: Technical reliability.

Measure description: Histogram of on-time starts as a percentage of total downlink starts per month and report of inoperative or reduced-capability sites reported as a percentage of total number of sites per month.

66



67

12 17 14 18 32 17 2311

8 21 11 17

1

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR

VeryUnsatisfied

SomewhatDissatisfied

SomewhatSatisfied

VerySatisfied

Autry

ATN Instructor Satisfaction

Green: >/= 90% of members are satisfiedYellow: 71-89% of members are satisfiedRed: </= 70% of members are satisfied

Measure Description: Measure of instructor satisfaction of satellite delivery to meet instructional objectives using a Likert scale.



68

ATN Classroom Status

304 312 311 309 313 319304 300 300 299 297

10 8 8 8 87

12 8 10 11 13 10

10 7 8 9 10 5 10 12 10 10 10 15

295

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%

APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR

INOP

DEGRADED

GOOD

Molish

Green: >/= 90% of all sites are fully operationalYellow: 81-89% of all sites are fully operationalRed: </= 80% of all sites are fully operational



69

ATN On-Time Starts

131

34 44 127 186 10

13486 210 236 257

1

7

1 2

111 1 22 3

250

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

NODATAOE DL

OE BC

TP DL

TP BC

TP UL

OE UL

ON TIME

Kustra

Green: >/= 90% of all sites started on timeYellow: 81-89% of all sites started on timeRed: </= 80% of all sites started on time

Measure description: Histogram of on-time starts as a percentage of total downlink starts per month



70

ATN Monthly Student-Hours

FY 13 Total: 138,538

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000 ATN NOC

ANG

2AF

AFSPC

AU-CCAF

AU-AFJAGS/CPD

AU-A3/6/ECP

AFMC

AFRC-RRTV

AFRC-DRTV

AFRC-BRTV

AFIT/EN

AFIT/CE

MIST-AF

Westfall



71

DETN Monthly Student-Hours

FY 13 Total: 230,386

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000NPS

MIST - Other Gov't

MIST-Other DOD

DEOMI

DLA

ATN NOC

ANG

2AF

AFSPC

AU-CCAF

AU-AFJAGS/CPD

AU-A3/6/ECP

AFMC

AFRC-RRTV

AFRC-DRTV

AFRC-BRTV

AFIT/EN

AFIT/CE

MIST-AF

Westfall




Overview



Cost Effectiveness

Westfall

Basic rates--VideoT-1 Connection: $9/hrVTC maintenance: $800/yrSatellite usage: $347k/yrUplink Maintenance: $47,000/yrDownlink Maintenance: $600/yrAdditional Classroom: $156/yr

Basic rates—AudioAudio usage: $1/site/hr Audio Maintenance: $27,000/yrDS-3 POTS Connections: $7,400/yr

• ATN PMO NOC operations costs $125K • MAJCOMs pay for downlink maintenance



ITV CostsITV Costs::• Operations: satellite & audio; NOC admin costsOperations: satellite & audio; NOC admin costs• Maintenance: uplink, downlink, VTC (BC Links)Maintenance: uplink, downlink, VTC (BC Links)• Equipment: upgrades & sustainmentEquipment: upgrades & sustainmentResidence costsResidence costs::• Only travel & per diemOnly travel & per diemStudent throughputStudent throughput: : • Student-hourStudent-hourCost per student:Cost per student:• Total costs / total student-hoursTotal costs / total student-hoursROIROI• Residence cost / ITV Cost (as a percentage)Residence cost / ITV Cost (as a percentage)

Cost Effectiveness

Variables usedVariables used



One-week course: 40 Hours, 100 studentsOne-week course: 40 Hours, 100 studentsResidenceResidence TDY travel & per diem only TDY travel & per diem only

Total per student: $1,850 Total per student: $1,850 For 100: For 100: $185,000$185,000 Total per student hour: $46.25Total per student hour: $46.25

Interactive TelevisionInteractive Television: : Total per student hour: $3.63Total per student hour: $3.63Total per student: $145; for 100: Total per student: $145; for 100: $14,520$14,520

Cost avoidanceCost avoidance: $1,705 per student : $1,705 per student Total per offering (100 students): Total per offering (100 students): $170,480$170,480

Costs for ITV are Costs for ITV are 7.8%7.8% of residence! of residence!

Cost Effectiveness - AF

Based on AF per hour costsBased on AF per hour costs

ROI: 1,274%ROI: 1,274%

Cost per Student-Hour

FY 13

$46.25

$2.72 $2.72 $3.63 $2.72 $0.00 $0.91 $-

$5.00 $10.00 $15.00 $20.00 $25.00 $30.00 $35.00 $40.00 $45.00 $50.00

Resident TDY Cost

Total ITV Cost to Gov

Total ITV Cost to

DOD/MIST

Total ITV Cost to AF

Total ITV Cost to

AETC/A3I

Total ITV Cost to DOD

MIST

Total ITV Cost to AETC

Schools

Measure Description: Report of annually computed cost efficiency of satellite broadcasting-total costs divided by total student hours per student (for Government and service or agency basis)

Green: <$10 per student hourYellow: $10-20 per student hour Red: >$20 per student hour

UPDATE




School Cost Effectiveness

Interactive Television is free for any AETC School!Interactive Television is free for any AETC School! . . . Because satellite costs centrally funded by AETC/A3R. . . Because satellite costs centrally funded by AETC/A3R

. . . And what could be more cost-effective than adding . . . And what could be more cost-effective than adding distance learning programs at no additional cost?distance learning programs at no additional cost?

So if we are to maintain a “culture of cost consciousness,” So if we are to maintain a “culture of cost consciousness,” why aren’t more schools demanding satellite?why aren’t more schools demanding satellite?



GOVERNMENT ALLIANCE FOR TRAINING & EDUCATION BY SATELLITE

GATES

Satellite—the best kept secret in the distance learning industry



• Satellite not frequently considered for distance learning—often considered exotic and expensive

• Panacea syndrome—Web is the answer for all distance learning

• Little awareness of the benefits of satellite technology • Some schools in Fed Gov model themselves after

academic institutions that cannot use enterprise-wide solutions

• Little awareness of its extensive use in corporate America and in Federal Government

. . . so who IS using satellite?

So why the secret?



Corporate Satellite Networks

The larger the enterprise, the more efficient satellite becomes

A.G. EdwardsA.G. Edwards

Anheuser-BuschAnheuser-Busch

Bank of AmericaBank of America

BoeingBoeing

CaterpillarCaterpillar

Channel OneChannel One

CiscoCisco

DillardsDillards

Edward JonesEdward Jones

Federal ExpressFederal Express

FordFord

General ElectricGeneral Electric

Georgia PacificGeorgia Pacific

Harley-DavidsonHarley-Davidson

Hewlett-PackardHewlett-Packard

Home DepotHome Depot

HUDHUD

IntelIntel

JCPennyJCPenny

KrogerKroger

Lowe’sLowe’s

Macy’sMacy’s

McDonald’sMcDonald’s

Merrill LynchMerrill Lynch

MicrosoftMicrosoft

OrkinOrkin

PfizerPfizer

SafewaySafeway

Square DSquare D

StaplesStaples

State FarmState Farm

SYDASYDA

UnisysUnisys

USPSUSPS

Wachovia BankWachovia Bank

Wal-MartWal-Mart



• Academic Effectiveness – AF Schools have experienced student performance equal to resident—instructors, overwhelmingly, are “very satisfied” using ITV to meet course learning objectives

• Academic Efficiency – Gets students away from office distractions—essential for multi-hour / multi-day courses

• Mission Effectiveness – ATN is mission-centric—optimizes pacing—controls length of instruction and time of completion

• Rapid content dissemination – Content kept current through immediate & frequent updating by instructor—not outsourced

• Rapid Deployment – Additional sites can be quickly and inexpensively installed

• Cost effectiveness – Very lean operations (staff of 5)—ATN costs AETC $2.72 per student-hour vs. $45.16 (travel & per diem) for in residence—no up-front development costs—centralized funding allows AETC schools to participate at no cost to them

What is the What is the ATN AdvantageATN Advantage??



• Advanced technology – Using HDTV & IP to reach classrooms and to reach desktops for short programs—moving video instruction from anywhere to anywhere

• Global reach – Meeting DL requirements through single, standardized, enterprise-wide network—and coverage is expanding across DOD

• Visionary approach – GETN is the the only interagency network dedicated to DL—alliances with other government agencies allows sharing instruction and facilities, and reduces costs by collective purchase of technology and bandwidth

• Continuing Growth in Applications—Can be used for guest speaker programs, Public Affairs Office programs, MAJCOM CC calls, town hall meetings, & emergency/deployed com

• Supports AETC aims – Increase blended learning opportunities, reduce costs of educating & training our warriors—substantially promoting our “Culture of Cost Consciousness”

What is the What is the ATN AdvantageATN Advantage??

When you need it NOW!




Overview

ATN/DETN Next Generation

- Transmitting ATN/DETN programming DOD-wide through DISA’s Global Content Delivery Service (GCDS)

- Meeting requirement for short-duration applications (e.g. ~ 1 hr), not requiring classroom environment or live audio interaction


• Reaching the desktop



Where Are We Going?

Air Force Channel – Akin to the Pentagon Channel, but more targeted: Dedicated channel for historical & current content

Guest Speaker programs within AETC & NMUSAF & affiliate museums, AFIT, AU (History Channel), & ATN for distribution of lecture series

AF & MAJCOM info distributionPublic Affairs Office programsAF & MAJCOM info distributionMAJCOM CC callsTown hall meetingsEmergency/deployed comDMA applications




Overview



ATN PMO Best Practices

• Design of a primary Unit Functional Operating Instruction brings under “one roof” all essential aspects of an organization. The OL-A OI describes & directs: Mission and function. Organization Authorities & responsibilities Functional management Contingency operations. Background information/short history Functional assignments by unit position General overview of the mission Job functions & major services performed, & customers

87



Management Highlights

• Design of a Unit Program Management Review Covers all essential items to ensure mission

accomplishment—conducted biweekly. Ensures main goals are always up-front.

General Status & Key Metrics Review of all “Type A” goals (keyed to Unit Master

Project List which includes “A,” “B,” & “C”-type goals) List & Record of Recurring Task Accomplishment Calendar of Events

88




• How we’ve reduced costs to AETC: Partnered with other agencies to share costs: NPS ($87K—

direct reduction to AETC), Successfully applied funding to DOD-VA JIF for $7.861M

-- 2 HD channels—shared usage

-- Studio & uplink upgrade

-- Streaming capability to desktops Solicited support from AFRC—AFRC bought $170K worth of

HDTV upgrade equipment AFRC pays $102K for channel, available for joint use AFIT/CE purchased $27K HD cameras for OL-A

89




• Awards received: • 2013 Elearning! Media Gp “Top Learning Organization Award” for AF • 2012 Elearning! Media Gp “Top Learning Organization Award” for AF • 2012 FGDLA: “Five-Star Award” for DOD-VA MIST program • 2011 Elearning! Media Gp “Top Learning Organization Award” for AF • 2010 GSA Training Conference: “Technical Excellence” for GETN • 2009 ACT/IAD: “Intergovernmental Solutions Award” for GETN

• Awards given (new DETN awards): • 2013 Outstanding Instructor • 2013 Outstanding ITV Team• 2012 Champion Award (AFRC)• 2012 Champion Award (AU/A3/6XR)• 2012 Champion Award (AFNIC)• 2012 Outstanding Instructor • 2012 Outstanding ITV Team• 2011 Outstanding Instructor • 2011 Outstanding ITV Team

90

ATN PMO is a member ATN PMO is a member of . . . of . . .

www.usdla.org

FEDERAL GOVERNMENT DISTANCE LEARNING ASSOCIATION

www.fgdla.us www.astd.org

www.nab.org

www.salt.org

gates.govdl.org GATESGATES

Government Government Alliance for Alliance for Training & Training & Education by Education by SatelliteSatellite




Overview



Challenges & Opportunities

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• AU can do more for nothing extra: Still room for more AU schools to get “free” distance learning—but need to increase advocacy of ATN at M-GAFB

• Some TDYs, while not mission critical, are mission essential: HUB & NAB – funding through DOD is no problem—any relief in sight?



Effective & Efficient

Effective . . .

Efficient . . .Anytime . . .

Anywhere . . .

NOW!

Satellite Delivery

Promoting, Managing, and Delivering Instructional broadcasting for the Air Force’s Distance Learning Programs

I n t e g r i t y - S e r v i c e - E x c e l l e n c e

air technology network

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