AIR CANADAGLOBAL SALES UNIVERSITY

Susan Grant

Air Canada Business Development

November 19, 2016

EXPLORE, LEARN AND EARN

2

Fleet NetworkPremium Products

rouge Star Alliance ACV

Classes of Service

Groups Airport Hubs Fare ProductsPolicies &

ProceduresBusiness Products

Airport Navigation

New Destinations

Other Products Joint Ventures

ABOUT THE GLOBAL SALES UNIVERSITY

6 Air Canada courses containing 16 learning modules

ABOUT THE GLOBAL SALES UNIVERSITY

3 Air Canada Expert Certification Exams

Air Canada Premium Products

Air Canada Leisure Group

Network, Fleet & Cabin Comfort

STEP 1 OBTAIN YOUR CAPTAIN’S BADGE

5

Complete all 16 modules available in 6 courses

Attain a score of 80% or higher

Obtain your Captain’s

badge

STEP 2 OBTAIN YOUR ACE CERTIFICATION

6

Complete 2 of 3

Certification exams

Attain a score of 80%

or higher

Obtain ACE Certification

CERTIFICATION

7

Mary Thyme

Knowledge is Power

Certification Mandatory for

staff of top AC agencies

Know more, Sell more

VALUE OF THE AC GSU

8

TOTAL UNIVERSITY ENGAGEMENT

9

7,800 hours of online

learning

15,607 modules

completed

1,251 Agents

from 245 agencies

10,393 modules

successfullycompleted

15,607 modules

completed

LEARNER RESULTS

10

67%of exams

written are passed

PROGRAM FEEDBACK

11

Very High

29%

High

46%

Neutral

21%

Low

2%

Very Low

2%

RELEVANCE OF CONTENT & QUALITY OF INTERACTION

acta.travellearningcampus.ca

GETTING STARTED

12

AIR CANADA GLOBAL SALES UNIVERSITY

13

CURRICULUM

14

CURRICULUM

15

16 MODULES

16

SELF-PACED E-LEARNING

17

INTERACTIVE E-LEARNING COURSES

18

INTERACTIVE SCREEN

CURRICULUM

19

CURRICULUM

20

CHECK FOR UNDERSTANDING

21

CHECK FOR UNDERSTANDING

22

CERTIFICATION EXAMS

23

Thank you from all of us at Air Canada